Direct2Publik - Home & Garden Reviews 

936
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great customer experience. Nothing was to but bother, emailed them a few times regarding a product and they replied promptly and delivery was very quick. 5 stars would definitely recommend. Many thank... Toon meer

Beoordeeld met 1 van de 5 sterren

I ordered a paddling pool in good faith from these people. It arrived in a battered box. On opening, the whole pool was covered in dirt and mould and you can tell from the way it was packed that it ha... Toon meer

Beoordeeld met 5 van de 5 sterren

It is my priviledge to give a review of my dealings with this group of charming, polite, very friendly (..but always professional and buisiness-like.) young men. ~My overall experince nothing l... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Purchased 2x800w halogen portable heaters 10/10/25 from B&Q online and this company is the company that dispatched the order. Arrived in good time and well packaged. Used only one a few times for co... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Online marktplaats
  2. Huishoudelijke apparaatonderdelen leverancier
  3. Aanrechtwinkel
  4. Huishoudartikelen groothandelaar
  5. Kookwinkel

Geschreven door het bedrijf

Direct2Publik is one of the one of the fastest growing online importers, exporters & distributors of Machine Tools, Car Accessories, Cashboxes, Chisels & Files, Clamps, Storage & Tool Boxes - Belts, Tape Measures, Torches, Trowels & Scrapers, Screwdrivers, Security Locks, Socket Sets & Wrenches, Spanners, Spirit Levels, Staple Guns, Safety Wear, Saws-Cutters, Power Tools, Plumbing Items, Hardware, Knives & Multi Tools, Pliers, Hammers & Axes, Electrical, Garden ware, Gloves, Drill & Bits and Router Bits, Diamond Blades, Decorative, Adhesive Tapes and many more products for traders and DIY customers."


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

936 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 89% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

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3,7

Alle reviews

(936)

77 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Everything was broken/opened

Everything was broken/opened. Just a lot of cr*p tbh. Tried emailing and calling them for a refund and they hung up on me and never replied to my email. Do not purchase from them!!

16 augustus 2025
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

One of our customer service agents will be in touch with you in relation to your order.

Kind regards
Direct2Public

Beoordeeld met 1 van de 5 sterren

No communication when i try to phone…

No communication when i try to phone them they dont respond some of their phone numbers are not recognised i have been waiting now for three days for my item to arrive and still waiting ( order number 50129098 item number 61631808) certainly not impressed with this company .

19 augustus 2025
Review zonder uitnodiging
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

Can you kindly provide us with your Order ID and we can investigate for you please.

Kind regards
Direct2Public

Beoordeeld met 1 van de 5 sterren

I have ordered Dashcam

I have ordered Dashcam. Arrived early but faulty and not brand new it’s been used before has scratches z front and back. Which is very disappointing never had that bad experience before still waiting for problem to be resolved. Got email will get back to you in 24hrs I hope I will have my money back.

16 augustus 2025
Review zonder uitnodiging
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

Can you kindly provide us with your Order ID and we can investigate for you please.

Kind regards
Direct2Public

Beoordeeld met 1 van de 5 sterren

Disappointing, avoid

Paid extra for next day delivery, first they emailed to say it m was dispatched, then they emailed saying slight delays, only to completly stop responding via email. Then item turns up a week later. The item itself is very poor quality l, I haven't used it nor do I intend to. Avoid at all cost

5 augustus 2025
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

One of our customer service agents will be in touch with you in relation to your order.

Kind regards
Direct2Public

Beoordeeld met 1 van de 5 sterren

Unfortunately my items were out of…

Unfortunately my items were out of stock. The problem was I wasn't informed at point of ordering, waited over a week for delivery and to date, another week later, ive still not received my money back

24 juli 2025
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

One of our customer service agents will be in touch with you in relation to your order.

Kind regards
Direct2Public

Beoordeeld met 4 van de 5 sterren

The company itself was great…

The company itself was great communication was great but the service was let down by the courier.My order was stuck with EVRI/Hermes from 31/7/25 until 06/08/25 with no communication from them

30 juli 2025
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Thanks so much for sharing your experience with us, we will contact the courier to investigate what happened with your order - SIncere apologies for the inconvenience caused.

Beoordeeld met 1 van de 5 sterren

LIsts Items for Sale that they don't…

Lists Items for Sale that they don't have stock of and hides that fact from you for over a week, before they REFUND YOU!

14 juli 2025
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

One of our customer service agents will be in touch with you.

Kind regards
Direct2Public

Beoordeeld met 5 van de 5 sterren

They are brilliant

They are brilliant
I went to collect and had to pay cash (only pay cash when coming for collection) which is a minus, but I can't fault the cheap price and quality of what I bought.
I'll defo come again

31 juli 2025
Review zonder uitnodiging
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Thanks so much for sharing your experience with us, we hope to see you again soon!

Beoordeeld met 5 van de 5 sterren

Absolutely love the ottoman

Absolutely love the ottoman, got one in brown & black, customer service was brilliant too, thank you 😁

22 juli 2025
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Thanks so much for sharing your experience with us, we hope to see you again soon!

Beoordeeld met 1 van de 5 sterren

Item still not delivered after a week

Still waiting for delivery one week on. I'm beginning to doubt that the delivery will be made at all.

Perhaps direct2public should consider a different delivery service to Evri.

20 juli 2025
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

One of our customer service agents will be in touch with you.

Kind regards
Direct2Public

Beoordeeld met 4 van de 5 sterren

Late arriving

My products were due to arrive on Saturday afternoon but only arrived Monday morning. No problem at all with the product or the delivery but we had waited in for it.

11 juli 2025
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Thanks so much for sharing your experience with us, we hope to see you again soon!

Beoordeeld met 1 van de 5 sterren

10 days overdue item

I innocently ordered a swimming pool on Wowcher through this company promised delivery within days. No delivery and when I try to contact they send an email saying my delivery is on a pallet. No answer ftom phones No reply on wassup. Where is my purchase? Who knows ? But they certainly took hundreds of pounds ftom me.

16 juli 2025
Review zonder uitnodiging
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

Can you kindly provide us with your Order ID and we can investigate for you please.

Kind regards
Direct2Public

Beoordeeld met 1 van de 5 sterren

Poor delivery service

Received email notification 14th July to state item had been shipped, payed extra for next day delivery, still waiting for item 7 days later, purchased from this company based on good reviews but my experience has been bad and frustrating to say the least.

14 juli 2025
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

One of our customer service agents will be in touch with you.

Kind regards
Direct2Public

Beoordeeld met 1 van de 5 sterren

The product I purchased is unavailable…

The product I purchased is unavailable in the store. My money has been charged. I receive a notification that the order is being prepared for shipping. The next day, I receive another message saying they don't have what I ordered and will refund my money in a few days. I don't recommend it.

13 juli 2025
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

One of our customer service agents will be in touch with you.

Kind regards
Direct2Public

Beoordeeld met 1 van de 5 sterren

Poor customer service

Poor customer service, if you need to return an item they are happy to accept it back but when it comes to refunding your money you will have to chase them. Won’t buy from them again

15 juli 2025
Review zonder uitnodiging
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

Can you kindly provide us with your Order ID and we can investigate for you please.

Kind regards
Direct2Public

Beoordeeld met 1 van de 5 sterren

A box full of tat I would not purchase…

A box full of tat I would not purchase any mystery boxes as u will possibly only get 1or 2 items of interest

24 juni 2025
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

Can you kindly provide us with your Order ID and we can investigate for you please.

Kind regards
Direct2Public

Beoordeeld met 1 van de 5 sterren

Used dangerous drill , instead of new

Ordered a corded drill from this dodgy company supposed to be new!
I think I got somebodies damaged return. No response from company what so ever to my emails. terrible customer service, don’t reply to emails or answer phone.
They knew when they dispatched it that it was damaged and used.
I would definitely avoid this company like the plague, taking people’s money under false pretence.
Don’t know how they sleep at night , no brain , no conscience.

3 juli 2025
Review zonder uitnodiging
Logo Direct2Publik - Home & Garden

Antwoord van Direct2Publik - Home & Garden

Dear Customer,

Sorry for the inconvenience caused.

Can you kindly provide us with your Order ID and we can investigate for you please.

Kind regards
Direct2Public

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