Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received. No communication... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable sh... Toon meer
Bedrijf heeft geantwoord
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to... Toon meer
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vaporizer winkel
- Elektronicawinkel
- Gezondheids- en schoonheidsartikelen winkel
- Online marktplaats
- Tabakswinkel
- Tabaksleverancier
Geschreven door het bedrijf
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contactgegevens
Vape Big, 124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- support@vapebig.co.uk
- vapebig.co.uk
4,0
Goed
214 reviews
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Poor Customer Service
I ordered some pouches and, after receiving no updates, contacted them five days later to ask where they were. Turns out they were out of stock the entire time. The refund is going to take another five days.
8 mei 2026
Review zonder uitnodiging
Failed to provide product ordered
Failed to provide product ordered. Was informed the following day at 5pm (after I had chased them for tracking - I was after the item urgently).
29 april 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for your feedback, and I’m really sorry for the inconvenience caused. I understand how frustrating this must have been, especially as you needed the item urgently and had to chase for an update
Unfortunately, we encountered an unexpected issue with stock availability, which led to the delay in notifying you. We should have communicated this sooner rather than waiting until you followed up, and I sincerely apologise for that
We’re reviewing our processes to ensure situations like this are handled more promptly and transparently in the future. If there’s anything we can do to make this right, please don’t hesitate to get in touch with us directly
Kind regards.
Very user-friendly and convenient
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable shopping experience.
8 april 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thanks so much for your kind feedback!
We’re really glad to hear that you found the website easy to use and convenient to navigate. It’s great to know the layout and browsing experience worked well for you, and that you’re enjoying the promotion updates too.
We truly appreciate your support and look forward to serving you again soon.
Many thanks,
Kind regards.
Poor service
Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received.
No communication from the vendor i.e.
Tracking number for the delivery
Notice of item being out of stock
Replies to my emails
Still awaiting refund for missing item. Will not be buying from this Company again.
20 april 2026
Review zonder uitnodiging
Antwoord van Vapebig
Hi
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the level of service we aim to provide
We sincerely apologise for the delay with your order and the missing item. We understand how frustrating this must have been, especially given the expectations set around delivery times. We’re also sorry for the lack of communication regarding tracking and your emails — this is something we are actively working to improve
Regarding your missing item and refund, we would like to resolve this for you as quickly as possible. Please contact us directly at [support@vapebig.co.uk] with your order number we will prioritise your case immediately
We value your feedback and are using it to improve both our delivery process and customer communication
Kind regards
VAPE BIG Team.
Good prices
Good prices, quick delivery, and helpful customer service. Everything went smoothly.
17 april 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for your kind feedback! We're really glad to hear that you were happy with our prices, delivery speed, and customer service. It's great to know everything went smoothly for you. We truly appreciate your support and look forward to serving you again!
I ordered from vape big on the 23rd of…
Avoid at all cost
I ordered from vape big on the 23rd of march was meant to be delivered on the 26th of march but was delivered to wrong address. I emailed vape big and they said that Royal Mail have said it was delivered correctly but if you look at the picture of where it was delivered it is the wrong front door. Vape big said they were going to appeal the Royal Mail but have now completely stopped responding. Really poor customer service. All I want is what I ordered.
27 maart 2026
Review zonder uitnodiging
Super customer service
Super customer service , after waiting to receive my order made contact and my issue was resolved in a matter of minutes, was contacted by vapebig immediately and delivery arrived as promised next day . Highly recommended and will use again .
1 april 2026
Review zonder uitnodiging
Antwoord van Vapebig
Dear Customer
Thank you so much for your kind words and for taking the time to leave us a review
We’re really pleased to hear that our team was able to resolve your issue quickly and that your order arrived as promised. Providing fast and reliable service is something we always strive for, so it’s great to know we met your expectations
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future
Kind regards
VapeBig Team.
Great website for all vaping needs…
Great website for all vaping needs great prices and super fast delivery
27 februari 2026
Antwoord van Vapebig
Hi
Thank you so much for your kind review! We’re really glad to hear you’re happy with our prices and fast delivery. Your support means a lot to us, and we look forward to serving you again soon
Kind regards.
Excellent customer service
Excellent customer service. I had a query and their customer service team were really helpful and very fast in their responses. Fast and reliable delivery too
26 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Hi
Thank you so much for your kind words and for taking the time to share your experience. We’re really pleased to hear that our team was able to assist you quickly and that you were happy with both our service and delivery.
Your feedback means a lot to us and motivates us to keep providing the best possible experience for our customers
We truly appreciate your support and look forward to serving you again in the future
Kind regards
Vape Big.
Very user friendly
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sales! Will be buying again!
27 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Hi
Thank you for your fantastic review!
We’re so glad to hear you found our site user-friendly and easy to navigate. It’s great to know our clearance notifications are helpful too! We really appreciate your support and look forward to your next order
Many thanks
Kind regards
Vape Big Team ⭐
Been ordering regularly
Been ordering regularly, Always Great service from start to finish, easy to order and receive on time.
27 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Hi
Thank you so much for your kind review!
We’re thrilled to hear that you’ve had a consistently great experience ordering with us and that everything from ordering to delivery has been smooth. Your continued support means a lot to us!
We look forward to serving you again soon
Many thanks
Kind regards
Vape Big Team ⭐
Great company to use
Great company to use. Quick replying to emails and even quicker delivery
great variety of products
friendly helpful knowledgeable staff
25 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Hi
Thank you so much for your fantastic review!
We’re really pleased to hear that you were happy with our quick responses, fast delivery, and wide range of products. It’s also great to know our team made a positive impression—your kind words mean a lot to us
We truly appreciate your support and look forward to serving you again soon!
Many thanks
Kind regards
Vape Big Team ⭐
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