Ordered some products 2 days ago, everything in stock, emailed today as paid for the 1-2 day shipping 24 hour tracking and haven’t got my items as they said the one i ordered was out of stock in the e... Toon meer
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Lees wat reviewers zeggen
VapeBig.co.uk is outstanding! The products are excellent quality and work perfectly — no issues at all. What really impressed me was their customer service. I accidentally entered the wrong address,... Toon meer
Bedrijf heeft geantwoord
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to... Toon meer
The order arrived quickly, was packaged with great care, and everything was exactly as described. It’s clear a lot of attention went into making sure everything was perfect. Customer service was a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vaporizer winkel
- Elektronicawinkel
- Gezondheids- en schoonheidsartikelen winkel
- Online marktplaats
- Tabakswinkel
- Tabaksleverancier
Geschreven door het bedrijf
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Contactgegevens
Vape Big, 124 City Road, EC1V 2NX, London, Verenigd Koninkrijk
- support@vapebig.co.uk
- vapebig.co.uk
4,0
Goed
218 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 71% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent customer service
Excellent customer service. I had a query and their customer service team were really helpful and very fast in their responses. Fast and reliable delivery too
26 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Hi
Thank you so much for your kind words and for taking the time to share your experience. We’re really pleased to hear that our team was able to assist you quickly and that you were happy with both our service and delivery.
Your feedback means a lot to us and motivates us to keep providing the best possible experience for our customers
We truly appreciate your support and look forward to serving you again in the future
Kind regards
Vape Big.
Very user friendly
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sales! Will be buying again!
27 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Hi
Thank you for your fantastic review!
We’re so glad to hear you found our site user-friendly and easy to navigate. It’s great to know our clearance notifications are helpful too! We really appreciate your support and look forward to your next order
Many thanks
Kind regards
Vape Big Team ⭐
Been ordering regularly
Been ordering regularly, Always Great service from start to finish, easy to order and receive on time.
27 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Hi
Thank you so much for your kind review!
We’re thrilled to hear that you’ve had a consistently great experience ordering with us and that everything from ordering to delivery has been smooth. Your continued support means a lot to us!
We look forward to serving you again soon
Many thanks
Kind regards
Vape Big Team ⭐
Great company to use
Great company to use. Quick replying to emails and even quicker delivery
great variety of products
friendly helpful knowledgeable staff
25 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Hi
Thank you so much for your fantastic review!
We’re really pleased to hear that you were happy with our quick responses, fast delivery, and wide range of products. It’s also great to know our team made a positive impression—your kind words mean a lot to us
We truly appreciate your support and look forward to serving you again soon!
Many thanks
Kind regards
Vape Big Team ⭐
Service
Vapebig have a massive range of products, easy buy from start to check out. Received next day delivery with no issues. Keep up the good work guys!!
2 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Hi
Thank you so much for your great review!
We’re really glad you found our range easy to browse and that the ordering process was smooth from start to finish. It’s also great to hear your delivery arrived quickly with no issues
We truly appreciate your support and kind words—means a lot to the team!
Many thanks
Kind regards
Vape Big Team ⭐
The customer service was really good…
The customer service was really good and so was the product. Delivery was quick.’l
25 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Hi
Thank you for your kind review!
We’re really pleased to hear that you were happy with our customer service, products, and delivery. Your feedback means a lot to us
We look forward to serving you again soon!
Many thanks
Kind regards
Vape Big Team ⭐
Antwoord van Vapebig
Hi
Thank you for your kind review!
We’re really glad to hear you had a great experience and were happy with both our service and product quality. Your support means a lot to us
We look forward to serving you again soon!
Many thanks
Kind regards
Vape Big Team ⭐
I’m disappointed with my experience
I’m disappointed with my experience. I placed an order over a month ago (Order #54665) and initially reached out on March 7th regarding an issue. After waiting patiently, I finally received a response offering a refund — but since then, communication has completely stopped.
It’s now been weeks with no update, no resolution, and most importantly, no refund. Multiple attempts to follow up have been ignored, which is incredibly frustrating and unprofessional.
At this point, I feel completely let down as a customer. Poor communication and failure to follow through on a promised refund is unacceptable. I won’t be ordering again, and I would strongly caution others to think twice before purchasing.
Addition after a reply to my review!!!
I appreciate that you offered but I then received an email saying we are still looking into this refund, its not about me getting few quid back its frustrating when its been a month and you still looking into this refund not professional at all
27 februari 2026
Antwoord van Vapebig
Thank you for your feedback
We’re sorry to hear that you feel disappointed
however we would like to clarify the situation from our side
Your original order was fulfilled, and we have already processed a refund for the kit
Following this you informed us that you were not satisfied with the pod. Although this was not a fault on our part we agreed—purely as a gesture of goodwill—to also refund the pod.
This additional refund has been processed. As previously explained refunds can take 4–5 working days to appear in your account depending on your bank or payment provider
We understand that delays can be frustrating, but leaving negative reviews while the agreed resolution is still in progress is unexpected, especially as we have taken extra steps to support you beyond our standard policy
We kindly ask for your patience while the refund completes
Kind regards.
quick and good prices
quick and good prices, however on my order yesterday i cannot track it and this is the first time its happened and i got no email to say anything either which is odd
24 februari 2026
Antwoord van Vapebig
Dear Customer
Thank you for your kind feedback regarding our prices and service — we really appreciate it
We’re sorry to hear about the issue with tracking on your recent order. This is unusual and we apologise for any inconvenience caused. Please rest assured your order has been processed and tracking details should update shortly
If you’re still unable to track it please feel free to contact us and we’ll be happy to assist
Many thanks
Kind regards.
Order was refunded without a word
Order was refunded without a word. Upon me contacting selling I was advised that product was not in stock.
5 maart 2026
Antwoord van Vapebig
We sincerely apologize for any inconvenience caused
Unfortunately the item in your order became out of stock and to avoid delaying you further we issued a full refund immediately We understand that it would have been better to inform you beforehand and we truly apologize for the lack of communication
We appreciate you bringing this to our attention and will work to improve our communication in the future
Kind regards.
Excellent quality product and service.I…
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to use website and you can always get help and advice. I would recommend this company to all without hesitation many thanks to the staff of the best company in the vape market in my opinion
5 maart 2026
Done an order of £36
Done an order of £36. Said it would be here in 2 working days, still have not received them 2 weeks later. I have emailed twice regarding the order but no answer from anyone. Terrible way to do business. Definitely do not recommend this place.
28 februari 2026
Review zonder uitnodiging
Thanks so much very fast delivery I’d…
Thanks so much very fast delivery I’d never buy of anyone else
29 januari 2026
Antwoord van Vapebig
Thank you so much for your wonderful review! 😊 We’re really happy to hear that you were pleased with the fast delivery Your support and loyalty mean a lot to us and we truly appreciate you choosing us We look forward to serving you again in the future!
Great service quick delivery would…
Great service quick delivery would recommend and will be using them again 👍
4 maart 2026
Antwoord van Vapebig
“Thank you so much for your kind words! We’re thrilled to hear you enjoyed our service and speedy delivery. We look forward to serving you again soon! 👍”
Amazing!
The order arrived quickly, was packaged with great care, and everything was exactly as described. It’s clear a lot of attention went into making sure everything was perfect. Customer service was also excellent—friendly, responsive, and helpful.
I would definitely order again. Highly recommend!
10 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you so much for your wonderful review! ⭐
We’re really happy to hear that your order arrived quickly and that you were pleased with the packaging and the products It means a lot to us that you noticed the care we put into every order
We're also glad our customer service team could help and provide a positive experience
Your recommendation truly means a lot to us
We look forward to serving you again in the future Many thanks! 😊
Smooth ordering and quick shipping
Great experience ordering from this website. The selection of vapes and e-liquids was really good, prices were reasonable and the checkout process was smooth. My order arrived quickly and everything was well packaged. Will definitely be ordering again.
2 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for your kind review! 😊
We’re really pleased to hear that you had a smooth ordering experience and that your order arrived quickly It’s great to know you’re happy with our selection pricing and packaging
We truly appreciate your support and look forward to serving you again soon
Many thanks!
Customer service is excellent
Customer service is excellent! Orders are quick to arrive and offers are great!
11 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you very much for your kind review! 😊
We’re delighted to hear that you’re happy with our customer service quick delivery and the offers we provide
Your support means a lot to us and we look forward to serving you again soon
Many thanks and kind regards!
Excellent service and great selection…
Excellent service and great selection would definitely shop here again
11 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for your kind review! 😊
We’re really pleased to hear that you’re happy with our service and the selection we offer
Your support means a lot to us and we look forward to welcoming you back again soon
Many thanks and kind regards!
Antwoord van Vapebig
Thank you for your great review! 😊
We’re really happy to hear that you had an amazing experience with us
Your support means a lot and we look forward to serving you again soon
Many thanks and kind regards!
They have everything you need at…
They have everything you need at affordable prices. If your looking for variety then this is the spot.
11 maart 2026
Review zonder uitnodiging
Antwoord van Vapebig
Thank you for your wonderful review! 😊
We’re really pleased to hear that you’re happy with the variety of products we offer and our affordable prices
Your support means a lot to us and we’re glad you found everything you needed We look forward to serving you again soon
Many thanks and kind regards!
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