Took a few days to arrive but happy with purchase, my daughter is slim and the xs socks ordered for her starting year 7 actually fit her and dont fall down so I'm happy.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered a pair of hockey trainers and order was processed and no problems. Was sent email of order confirmation and when despatched and they arrived with no issues. Thanks
Bedrijf heeft geantwoord
Very clear and obvious delivery instructions and online when purchasing items came up with similar results to match that certain product I intended to purchase. Well delivered and only took the nor... Toon meer
Bedrijf heeft geantwoord
Awful service, extremely unhelpful. System autocorrected my address. Item posted to wrong country but no attempt to help resolve it. Rude response on email. Subsequent response states I put my addre... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hockey Equipment At Great Prices. Sticks, Shoes, Astros & More From Grays, TK, Adidas & More Leading Brands. Same Day Despatch Up To 3PM.
Contactgegevens
Wynyard Avenue, TS22 5TB, Stockton-on-Tees, Verenigd Koninkrijk
- directhockey.co.uk
4,2
Goed
126 reviews
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Heeft 88% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great hockey products
Great hockey products but too much plastic packaging.
17 december 2025
Review zonder uitnodiging
Antwoord van Direct Hockey
Hi,
Thank you for taking the time to leave us a review.
We are pleased to hear that you are happy with the products in your order. All of the product packing is provided by the brands, and any additional packing materials are used by our warehouse to ensure your order arrives in the best condition. We appreciate all customer feedback and will take this into consideration.
Kind Regards,
Direct Sports
Product delivered on time and as…
Product delivered on time and as described
4 december 2025
Review zonder uitnodiging
Antwoord van Direct Hockey
Hi,
Thank you for your taking the time to leave us a review. We are glad to hear that you are pleased with your order and quick delivery time.
Kind Regards,
Direct Sports
Got a stick for my kid in quick time…
Got a stick for my kid in quick time and well packaged.
Many thanks
28 november 2025
Review zonder uitnodiging
Antwoord van Direct Hockey
Hi,
Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your order, and hope you will shop with us again.
Kind Regards,
Direct Sports
Found exactly what I was looking for
Found exactly what I was looking for at a good price and delivery next day.
20 november 2025
Review zonder uitnodiging
Antwoord van Direct Hockey
Hi,
Thank you for your review. We are glad to hear you had a positive experience and hope you will order with us again.
Kind regards,
Direct Sports
Good item and arrived quickly
Good item and arrived quickly. Didn’t need to return.
Sometimes I wish for more photos but I think most companies use what is supplied from the brand
11 november 2025
Review zonder uitnodiging
Antwoord van Direct Hockey
Hi,
Thank you for your review and feedback. We are pleased you are happy with your order and speed of delivery. You are correct, we only use images supplied from the brand to ensure the highest accuracy in our product listings.
Kind Regards,
Direct Sports
Easy to find products and great prices.
Easy to find products, at a better prices than other sites. Items came next day and were great!
6 november 2025
Review zonder uitnodiging
Antwoord van Direct Hockey
Hi,
Thank you for taking the time to leave us a review. We are glad to hear you are pleased with our speed of service and the quality of the products we sell. We hope you will shop with us again.
Kind Regards,
Direct Sports
I didnt expect the return policy was again paying the delivery
Buying was easy, everything arrive but the size was incorrect so i had to send it back, to do these was dificult and expensive, I had to pay the delivery 2 times so what Ive purchased was almost the same price 4 £ delibery to my house and 4£ to send it back, i didnt realize d about these until Ive seen the return policy.
Im not buying again. Very dificult to talk with someone
And still waiting these until Ive confirmation that what Ive send was OK and hope they return the money for what Ive purchased.
5 november 2025
Review zonder uitnodiging
Antwoord van Direct Hockey
Hi,
Thank you for your feedback.
It is unfortunate that you found your original order unsuitable, we do provide size guides on our website to best guide you when making decisions.
We are sorry to hear that you feel it is very difficult to talk with someone. Our Customer Enquiries are contactable via email and phone Mon-Fri 10am-5pm and are happy to answer all customer queries in this time.
Our Returns Policy is also readily available on our website to read before confirming an order with us. And does also state that we aim to process returns within 2 working days of receipt. In line with this, as your return was received by us on Friday we can expect this to be processed by the end of today.
Kind regards,
Direct Sports
DONT SHOP HERE
DONT SHOP HERE. This shop has the worst returns policy I’ve ever seen. If you return your parcel in the box it came in they will charge you £5 for ruining the box by sticking the returns label on it. Also I only got half my refund when I’m due a full refund so now I’ve got to spend time contacting customer service to find out where my money has gone. Be careful when buying from here. I’ve had a very bad experience.
28 oktober 2025
Review zonder uitnodiging
Antwoord van Direct Hockey
Hi Sascha,
Thank you for your feedback.
You did not return the box in the same condition as we sent it to you in. You stuck your return label to it. We cannot resell items in this condition. Would you be happy for a new customer to receive an item with all of your personal details on it?
We offered you the option to pay for a new box, and you agreed to this. This does not amount to half of a refund. You paid £34.99 for the shoes and have been refunded £26.00; the difference being the £5 box fee that you agreed to and the £3.99 for the return label that you used. Return shipping is not free for us so this is a cost we must pass on to the customer.
It is always advisable to familiarise yourself with a retailer’s Return Policy in advance of making a purchase with them so that you are well informed incase you need to make a return.
We thank you for providing us with a further opportunity to clarify our terms and conditions for you.
https://www.directsportseshop.co.uk/Return/ReturnsPolicy
Kind Regards,
Direct Sports
Easy to navigate and delivery was…
Easy to navigate and delivery was quick, thank you, I’ll be using you again in the future
13 oktober 2025
Review zonder uitnodiging
Very impressed
Very impressed with the first order so made a second order with DirectHockey. I like how I can choose the delivery carrier and what day to deliver. One was delivered early and the other on time as expected. Had to return 1 item and arranged to be collected from home. Refunded soon after so very happy. Will use again.
8 oktober 2025
Review zonder uitnodiging
Really bad service
Really bad service. I wanted to return a pair of shoes 22 days after I bought them, I sent a request as it is a short return window and have heard nothing back. Note to self always check the return window, 21 days is too short.
13 oktober 2025
Review zonder uitnodiging
Antwoord van Direct Hockey
Hi Mrs Sewell,
Thank you for your feedback.
While the standard return window is 14 days, our extended 21-day policy offers added flexibility and is quite generous by comparison.
Can you please advise how you contacted us as no email or telephone call goes unanswered and I can see nothing outstanding from you?
Kind Regards,
Direct Sports
Good value and service.
I bought an Osaka hockey stick bag for my granddaughter which arrived within 48 hours and was priced lower than Amazon offers for the same item.
5 oktober 2025
Review zonder uitnodiging
Very easy website to use
Very easy website to use. Order arrived when expected. Good contact from delivery company.
Fit of hockey boot true to size and liked by granddaughter. Thank you!
29 september 2025
Review zonder uitnodiging
Avoid at all costs
Attended local company which has always accomodated walk in's and told click and collect only.
I have then been accused of directing profanities towards a member of staff after being turned away, i never said a word to the memer of staff.
Disgusting after using them since they were a small company on the riverside unit and great customer service compared to what they are now.
Use other companies like one sports
30 september 2025
Review zonder uitnodiging
Am furious with this shoddy company
Am furious with this shoddy company. Ordered some hockey boots that never got delivered. They agreed to refund me but left me £10 short. Thee are plenty of better companies to use. Avoid
29 september 2025
Review zonder uitnodiging
Antwoord van Direct Hockey
Hello,
I can find no order in our system with your details. Can you please provide your order number so I can look into this for you?
Kind Regards,
Direct Sports
Unhelpful customer service
Ordered hockey shoes and paid for delivery on specific date. Shoes didn't arrive then. Company unhelpful when contacted and haven't replied to my last email
17 september 2025
Review zonder uitnodiging
Antwoord van Direct Hockey
Hi,
Thank you for your feedback.
I am sorry you have encountered an issue with your order. I cannot see any outstanding communication from you. Can you please send an email to enquiries@directsports-eshop.com and provide us with your order number so I can look into this for you?
Kind Regards,
Direct Sports
Hockey stick arrived on time
Hockey stick arrived on time. Packaging was good. Product quality is excellent. Their website is very easy to navigate and find products. I will definitely buy again from them.
22 september 2025
Review zonder uitnodiging
Prices are fantastic and delivery was…
Prices are fantastic and delivery was very quick. Great choice and price range.
13 september 2025
Review zonder uitnodiging
Good experience
Really good first experience with Direct Hockey. Good choice of products, great prices, fast delivery. Would buy from again
5 september 2025
Review zonder uitnodiging
Great hockey shoes
Arrived on time and exactly what my daughter needed.
11 september 2025
Review zonder uitnodiging
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