Direct Hockey Reviews 

Delivered on time and great astros, which look just as pictured. Being at sale price made them even better value. I have one very happy girl at the start of the hockey season!

This is the second time I’ve now used this site. The prices of items are very competitive; if not the cheapest around. The site is really easy to use and the efficiency of delivery is very good.
Will certainly use again.

quick and easy shopping. better price on the hockey stick than other sites. fast shipping

I ordered some field hockey gloves for my showdown team, and (because the order was reasonably large) I paid the £5.99 or whatever it was for next day delivery.

The next day, when I arrived at work, the whole order was sitting there before mid day. Well worth the £6. The prices were about standard, which is to be expected of something which you can buy from multiple websites. What stood out to me though, was how easy the sight was to navigate. I'm completely blind, and so are the rest of the players in the showdown team (it being a blind sport) to one degree or another. That isn't always my experience with shopping websites, so great job!

Reasonable prices, timely delivery. Lovely trainers that are true to size.
4 star because return period starts from dispatch day which is unfair as it took a few days to receive the parcel. Like most companies it should start from the day the parcel is received.

Lovely pair of trainers and service

Brilliant service. Easy website to use, items arrived quickly. I ordered the wrong size gloves but the exchange process was so simple and the new gloves arrived a couple of days later. Extremely impressed.

Very quick to deliver.

Absolutely brilliant service, great price and super quick delivery. 👍

Quick delivery, great product! Have bought from them before and will again. Thank you!

Great prices, sent promptly. I bought two pairs of hockey shoes, adidas and Osaka as well as shin guard liners and guards. All for much cheaper than other stockists.

Very good website which allowed me to find the right hockey shoes easily. Excellent hockey shoes at a great price. My daughter is very happy.

Excellent price, delivery and service.

Fast delivery and shoes exactly as described. Great price

Ordered some shoes which came up small but was able to arrange prompt return/exchange with minimal fuss. Great support, thank you.

Unlike some other online retailers, who are really friendly and helpful when you call to ask questions, my experience of Direct Hockey is they are not especially friendly and sometimes extremely unhelpful.
As an example, if you know anything about hockey sticks, you know the weight and balance is very important. I'm not talking about the manufacturers quoted figures, which usually state a range of weights, but the weight and balance measured and written on a label for each individual stick.

Most online retailers will gladly tell you the weight/balance of a few sticks, if they have more than one of the same model in stock, so you can choose which one you want. And if they only have one of a particular stick, it is the easiest thing in the world to tell you the details over the phone, or even send a picture of the specs sticker, as they only have to go and look at one stick.

When I first bought a stick from Direct Hockey, a couple of years ago, the person I dealt with then did go to some lengths to send me a picture of the details, which was very helpful. I don't know what has changed, but recently when I asked for the specs of a stick they had only one of in stock, I got either a flat 'No, we can't possibly tell you that', in pretty blunt terms, or in fact at one point I spoke to one member of staff who said she'd go and find the information and email me, only to eventually send me an email saying she couldn't possibly send me the information - which all felt as if she was quite new, trying to be helpful, and had been told by a colleague that she wasn't allowed to send that sort of information.

I get that at times the staff might be busy, but there are ways to say 'No' - and the way they say isn't particularly friendly and comes across as 'we just can't be bothered to do that sort of thing'. Which of course means they definitely won't be most buyers first choice, as the only alternative is to buy the stick, pay for the postage (they don't even offer free postage for a stick that costs £300!) and then when it arrives, if it is the wrong weight/balance for you, then send it back at additional cost, not to mention carbon footprint.

All in, I think your customer service ethic needs working on.

Product spot on but what really impressed me was the ability to order on a Sunday and have the mask delivered on Monday in plenty of time for my game on Wednesday. Great service, would highly recommend.

The hockey trainers we ordered were too small but the return and exchange process was simple and efficient. We would recommend Direct Hockey.

Having borrowed a team players face guard during a tournament I realised how effective it was whilst looking down. I researched the relevant hockey Internet retailers and found this site had the right product, at a brilliant reduced price and fabulous communication and fast delivery. Would highly recommend thank you 😊

These hockey trainer come up slightly smaller than a normal trainer so originally we ordered the wrong size . But the service was great / returns and exchange went very smoothly. Received new trainers very quickly. Ordered half a size bigger than normal .