Directsavings Reviews 

We've had ten solar panels and a battery installed over a month ago, and it went well. We had a survey done, we paid our deposit, the teams showed up and installed the panels and battery, and now we are supplying between 82% and 90% of our own power.

All staff were very pleasant and helpful. They explained what they would do clearly, and carried out that work.

There was a very minor issue because they did not have the necessary uplighter covers, but they carried out the rest of the insulation very quickly. They fitted the covers very quickly when they were available.

The job was terribly done. We paid for the underfloor insulation to be secured with wire - instead the insulation was "secured" with staples. We paid for all floorboards to be lifted and they crawled under instead. While the change of approach was ok, its not acceptable to excuse the fact that the insulation was not secured at all and with methods previously agreed on, because of a limited space under floorboards. The wired net that we paid for and that was not utilised in the work was not returned to us. The workers also decided to "forget" to insulate some sectors under the floor. When the theft of paid for material was reported to the company they offered a partial refund. This was a month ago and since then they stopped responding. Will be complaining to the Home Energy Scotland about possible defrauding of government grant awards.

It will be difficult to write a good review of this company in any form. We found them searching for a company that could help us with solar battery and heat pump initially they were very helpful with how to get the grants and finance and so forth and we were quite impressed it was a little bit concerning when the proposal that we got from them for nearly £20,000 worth of work amount two pages of A4.

When it came to the actual installation the first warning was when the electrician arrived on the Monday morning and now equipment have been delivered because they have no project management. He came back a week later to do the job although he didn’t finish either the job for the heat pump or the solar.

Then the plumbers turned up. We thought they were a nice bunch of guys. They seem to be doing everything quite well but most of the work they did was out of our sight as it was under the floor so we weren’t really solidly aware of it but on the surface it seemed to be okay until we wanted them to get the software working so that we could integrate with our electricity supplier they sort of looked at us and implied that it wasn’t needed. Software wasn’t important with a heap long story short. It still isn’t working and they haven’t sorted it out and they don’t seem to be interested in sorting it out.

We commissioned an engineer to inspect their installation under the floor. The results have been quite shocking. His basic assessment of it was very very poor bear both leaking pipes and poor connections and pour insulation are everywhere it’s untidy and it’s not been well executed we pointed this out to them by sending the report and the first thing they did was phone up and abuse the engineer that did the inspection. So in an position where we don’t have an integrated software solution for the solar and battery and we can’t operate that as we would like we don’t have the software installation for the heat pump it has several leaks and it’s not properly installed and they are pushing us to make payment. Interestingly enough we’re not keen at present if I was advising anybody about where to go to get this installed. I would say don’t go to these people.

I was always concerned to go solar powered but the office staff settled my worries. So much so I decided to also get a car charger fitted on same day and already gaining the benefits.

Direct Savings filled our Cavity Wall with insulation. The whole process was made easier by their team guiding us through every step so we knew what to expect. Their fitters were very nice and efficient, even clearing up after themselves. We have already noticed a reduction in energy usage and the house is much quieter inside too. Would highly recommend *****

Recently had works carried out on my property by this company. From the initial point of survey, the consistent communication with the friendly office staff and the completion of the work, I have no complaints. The whole process was very smooth.

MCS paperwork was supposed to be sent in four weeks, however some company idiot locked this in a briefcase and left the country, My energy account went from 250+ to 435- despite my panels sending energy to the Grid
I was accused of being abusive for raising my voice, after losing all credits I am entitled to be a bit annoyed company of liars stay well clear.

We had cavity wall insulation installed. From start to finish, everything ran smoothly and swiftly. In particular, the guys that came out and did the job were friendly, helpful and did a great job. Highly recommend.

From initial contact with Brad and numerous contacts with the lady in the office to the lads that did the job the whole experience was excellent and stress free as much as it could be when getting major work done

I got free solar and heat pump installed by this company through the ECO scheme -The staff are super nice and friendly in the office and the installers were so respectful tidy and clean. I would highly recommend them, they really went above and beyond for me

Around 2 years ago I was contacted by Direct Savings and I was qualified as part of the government scheme to receive a heating upgrade as I was totally electric. I received loft insulation first then a brand new gas central heating system and a couple of extracter fans and it never cost me a penny. The work is subcontracted out so I was lucky the guys were great. I was a bit dubious at first when I was told it would be free but it's been great for me. My electric bills were very expensive and now I'm around 1/3 of what I was paying.

Thankfully just read these reviews and feel like we've dodged a bullet.
Direct Savings made an appointment with us for their surveyor to come round. I finished work early so I could be there, waited 3hrs but noone turned up. Called their office but no reply. This is after receiving 2 text messages from them to confirm the appointment.
Not a good start to their service and lots of terrible customer reviews below to suggest it would only gets worse once they start the work.

Held off writing this review in the hope we would have some resolve. Please if you do anything in life, avoid getting involved with this company. Two week job and now on week 10. No heating, incomplete electrics, insulation and plaster needing redone. Damage to furnishings and fittings, damaged double glazing. 4 inspections, hundreds of emails and numerous phone calls. With no resolve and to be honest very little response. Most heart wrenching experience of my life!
Funder inspection reported one of the worst projects he has ever seen. Wall attached to floating shelf that wasn't removed. Wall now wobbles. More plaster on the carpets, than on the walls. Skirting removed, left in the rain for 9 days, then refitted.
Direct Savings default response - "fitted to manufacturers specifications".

5 star review below is electrician subcontracted by Direct Savings, reviewing plumber employed by direct savings. Pay attention to the real reviews - I wish I did.

One positive - company is very attentive when trying to secure contract. That doesn't last.

Update 22nd December 2024:

Week 24: Direct Savings have asked us to remove this review as part of their negotiation to complete the work, compensation and completing installation of heating.
Unfortunately due to Direct Savings we will not be sitting cosy this Christmas. 24 weeks since they walked through my door, left me without heating and damaged our home. 8.5 degrees in my home on the run up to Christmas! Do your research before dealing with this company!

Had my gas boiler serviced by Ricky.

Great service explained everything to me throughly and was very polite.

Non stop trying to call me despite telling them I was no longer interested. Picked up today and told them I was no longer interested, a really rude employee had a go at me not going ahead and then hung up. Would not recommend using the company based on the interactions I've had with them.

Very disorganised company that will do the work, but only if you harass them for it at every step. Unfortunately they were the only company available to me that I could use for a government grant.

The highlight for me was, 2 weeks after finally starting the work, a staff member quit and didn't pass on my info. I spent another week or so waiting for news before finally hearing back from someone. By this point their workmen were double booked and they asked I I could find someone to do the next stage of work for them (direct savings paid for this though).

Emailed for a quote, got a call back. Never had a ruder phone call from a business ever.

He basically asked for £100 to show up and quote because 'customers' don't take up their quotes. I said I'm not other customers, 'well you are another customer'. He signed off by saying 'I don't want your custom anyway' and put the phone down on me.

Waste of time . After waiting months they cancelled 90 mins after they were supposed to be here. Just as well after reading reviews I think it has worked out in my favour

Complete and utter waste of time, space and energy. **DO NOT** entertain this company of jokers, who kept my daughter hanging on for 2 months without a boiler, so no hot water and no heating over the coldest period of the year so far. Told her she was eligible for a new boiler and insulation upstairs and downstairs. They ‘just had to check the numbers’ and would then arrange for their tradesmen to survey the jobs before giving start date. They would phone to confirm details with her. So far so good, all sounded very positive but then silence. Daughter phoned numerous times and was promised someone would call back. This went on for weeks until today when, yet again she called them, only to be told she is not eligible. So she was eligible a month ago but is no longer?! I can’t describe here how enraged the whole family is at how my daughter has been strung along. I can only advise please DON’T GIVE THEM THE TIME OF DAY.