Directsavings Reviews 

Absolute waste of time. Completed surveys etc and gave a start date of work to be completed. Cancelled the lot 3 days prior to install date after all preparation was made for the install. Would not recommend this company.

Had a visit over 3 weeks ago to view and price up an insulation job. Heard nothing back despite being told they would get back to me with a price.
Phoned them 2 weeks ago to chase them up and heard nothing since.
Waste of time

In August 2022 I paid £96 upfront for an Energy Performance Certificate (EPC). My home was surveyed for a couple of hours in September and I never heard from Directsavings afterwards. I enquired several times by email about the missing EPC without success. I also sent two official complaints to the company to which I never received an answer. In January 2023 I received a phone call and was told that the survey would have to be re-done as the photos taken at my home got lost (and "the reason must be my slow internet connection"). Directsavings agreed with me to reimburse me for the £96 paid last August. It has now almost been 3 months since that agreement was made and I am still waiting to receive my money back.

Folks, Beware if dealing with Direct Savings. I purchased Solar panels from them 7 years ago, with a guarantee of replacement parts (if they fail), some parts for up to 30 years. Sound too good to be true? They stopped working this year and Direct savings were quick to distance themselves from any involvement in the Guarantee, saying they did not fit the panels - it was a company organised by them, who they no longer work with. They also confirmed the makers would replace the parts, which they did. What they negated to mention was that the parts were covered, but labour is NOT (after 2 years). This was omitted from conversation at the time of purchase and was cleverly hidden in Direct Savings small print. The panels cost $5k approximately to fit and to replace a single panel (which we need) will cost over $1K.