Discount Office Reviews 

I was very happy with my toner cartridge. You can't buy these easily as the printer is not as young as it used to be!.
Good service, and was delivered promptly.
I appreciated the free delivery with an order over $30.

I bought a Filofax, which was well priced and arrived quickly. When I had follow-up questions about the contents they responded quickly and resolved my concerns in a professional manner

Very satisfied with my purchase

Really fast delivery for the chair I ordered. Good communication via email. Thanks!!

Delivery time is atrocious, emails not being responded to.

Bought a corner desk from Discount Office for my home office. Delivered quickly. Happy with the price. Good quality. Really happy with the purchase. Good communication too with tracking and shipping. Thank you!!

Thank for the quick delivery of the inks I ordered. Really needed them as we’re running out.

POOR SERVICE!!!!!!!!!!!!!!!! BEWARE.
We needed products, and called discount office to ensure they had the stock I we needed. We also asked on dispatch timeframes to ensure our order met our business timelines. Discount office said items were in stock and would be dispatched the next day. We made the order, followed up with phone call, and we are STILL waiting 6-days later!!!!!! Our customers are now waiting on us …..

I ordered the right item with the wrong USB. My fault.
I wrote in to these guys and they responded promptly. Faizal, then, started looking around for an option to solve my problem. He didn't need to, tbh.
He took a few days but kept me posted, right through.
Finally came back with a solution - a gadget, but not from his shop.
He sent me a photo of the gadget and also where it is available.
He went above and beyond!
Superb customer service!
Thank you very much. I look forward to doing business with you again.

Good price and fast shipping, item as advertised.

I recently purchased two Buro chairs from Discount Office NZ, and my experience has been nothing short of infuriating. The $709 Buro Metro II chair arrived with misaligned staples, ripped stitches, and was not levelled when assembled. When I reached out to Discount Office for an exchange, the entire process turned into a disaster.

The representative I dealt with was utterly unhelpful, simply passing me off to Buro without a single apology or any effort to assist. Every email response from Discount Office was just a one-liner that offered no clarification or answers to my questions. I later discovered from Buro that Discount Office is a drop-shipping company, thus myself needing to deal with them directly. Instead of a smooth referral, I received random call from Buro while my last complaint email to Discount Office went unanswered. I was very confused as to why I had to deal with them directly. I had to follow up daily with Discount Office for updates until someone higher up at Buro finally reached out to resolve the situation.

Buro initially promised a quick replacement but sent the wrong chair—incorrect colour and missing a headrest and armrest. Even when the correct chair finally arrived, it was still missing the washer and bolt needed for assembly.

This entire experience has been frustrating and inefficient, dragging on for nearly three excruciating weeks. I deeply regret not returning both chairs for a refund to avoid this nightmare. I absolutely cannot recommend either company to anyone. Save yourself the trouble and just buy your office goods from a store where you can handle returns directly with the company you purchased from, rather than being forced to deal with the manufacturer yourself.

I’m gutted that Discount Office doesn’t have a Google review page. I wonder why that is! It makes it impossible to share my unsatisfactory experience, and they seem to want to give the impression that dealing with them is a breeze, all while relying on Trade Me feedback.

***** In response to DO's reply, I want to elaborate on my email communication, as my experience does not reflect your stated commitment to customer service or indicate that you genuinely value my business.

The initial response regarding the faulty chairs simply stated, "I have forwarded that email to Buro to check." providing no clarification on the exchange process.

After a call from Buro, who assured me they would exchange both chairs but never followed up, I emailed DO again with the exchange chair details, including model and colour I am after that was communicated with Buro.

DO’s reply to my lengthy email seeking clarification was just: "We will process this and send a chair bag to return the one chair. We will refund as soon as delivered and return picked." I followed up to ask about the chair bag, delivery details, return pickup, and potential shipping charges. After not receiving updates, I sent two more emails, only to receive a one-liner: "It was emailed in the morning." Is this really how DO handles customer inquiries?

I replied that I hadn’t received any emails, and their response was: "Sorry, yesterday evening. Attached." The attachment was the reply DO sent above, leading me to ask again for clarification. Ironically, this "Sorry" was the ONLY apology I received, while they respond so professionally to my Trustpilot review with "sincere apologies."

Eventually, I was told, "There is no mention of a shipping charge, so I don't think you have to worry. Tracking will be emailed as soon as available." I waited for tracking, which NEVER arrived. Instead, I got a call from Mainfreight while at work, notifying me they'd arrive in five minutes to deliver the chair. With no one home, I had to rush a family member back. The chair delivered was the wrong colour, lacked the headrest and armrests. Clearly, DO did not communicate effectively with Buro re: my requests.

After receiving the incorrect chair, I submitted a complaint to DO, which went unacknowledged and was likely just forwarded to Buro. After a prompt call from Buro, I chose to disengage from DO. I then received an email stating, "I understand this has been sorted by Buro." Frustrated, I requested a refund for the $50 difference between the chair I purchased and the promised exchange chair. This email went unacknowledged, and instead of a response, I received only an automated refund email the next day. I decided to not engage with DO from then on, and got whole situation sorted on 27th dealing directly with Buro.

I stand by my statements; nothing I’ve written is false, and my emails are copied directly from actual correspondence. I want others to be aware: don’t waste your time or money on this retailer. This is the customer service experience I received after spending nearly $1,400.

They don't reply to emails or the contact form on their website. If they are this difficult to reach when trying to make a purchase what will they be like if something goes wrong?

In reply to DO - yes, I am in NZ too. I was trying to buy a printer in January (it is now July) and needed some information on the specs. Tried to contact you 3 times with no reply so ended up buying elsewhere. Please sort out your communications / IT.