Divan Factory Outlet Reviews 

The service was good and the bed was delivered nicely they left it in the house.

We have had the bed for a week now and it has been a wonderful week’s sleep! The divan base is sturdy and well thought out, and the mattress is summer on one side and for winter on the other.
The drivers had problems taking the mattress upstairs due to the size of the mattress, but they succeeded in the end. The reason why they are getting 4 stars, is down to the communication, there was no communication whatsoever. My mobile number and email was provided and not used, I sent emails that were not replied to, this is the only downside, because the bed is lovely.

Text me a few days before letting me know what time the bed would arrive then Amar text me 1 hour before delivery helped my partner bring everything in and very polite! Bed was really easy to put together and extremely comfortable! Would definitely buy from this company again

Amar was punctual, very friendly and helpful.

Very good delivery, placed were i told them and great service from amar.

Our bed and headboard were delivered late into the day by Amin and Amar and they were both incredibly nice and friendly even after a long drive later into the evening. Even took shoes off to walk into the house which I thought was very respectful. The beds are delivered and taken to where I had asked with smiles and care.
They rang me 10 minutes before delivery and I assisted them into my drive away.

Soo thanks so much for this great experience.

I was informed of my upcoming delivery 2 days in advance then next day and then on the morning that they are 40 minutes away , which allowed me to prepare for it. The guys were considerate and helpful. They were respectful of property and professional during the delivery process. Mattress feels good so far.

Great quality and delivery (Ibii and helper). Went out of their way to be helpful, assembled the bed and took all packaging and the old mattress away, leaving the room spotless. Would buy again as the quality is so good.

This company delivered the Kingsize bed frame as seen online & quickly.

The communication from purchase through to delivery and installation was efficient, professional and knowledgeable.

The bed frame is sturdy and overall good quality.

Both delivery/installation staff were polite & friendly.

Many thanks!

Ms Williams

Despite traffic delays, these delivery guys delivered my bed at 9pm and arrived with a smile and were happy to be of assistance. Two deliveries to go then a 180 mile drive home. That’s what I call dedicated.

Kept informed of delivery times. Was given slot of 11 til 3, then that changed to 4 to 4.30, was finally delivered at 5.45, which is why I've given 4 stars. If I had taken a day off for delivery of it it would have been a 3 star. Very polite delivery staff.

I had such a great experience with this bed company. From start to finish, they were friendly, professional, and extremely helpful. The team not only delivered the bed on time but also took the extra step of helping move it into the house and setting it up exactly where I wanted it. They worked quickly and efficiently, all while being polite and cheerful, which made the whole process stress-free. It’s rare to find such excellent customer service these days, and I really appreciate the effort they put in. Highly recommend!

And many thanks to IBBY !!

Great bed. Ibby and his colleague delivered and assembled the bed on request. Fantastic guys.

I’ve had an absolutely fantastic experience with these guys! From the moment I placed my order for my bed and mattress, I couldn’t be happier. The delivery was just two days later, and I couldn’t ask for anything better.

The team was incredibly helpful, taking care of everything from removing my old bed and mattress to setting up my new one. Even though the headboard (which has glass) was slightly damaged during transit, Divan Factory was so responsive that they sent me a brand-new one right away.

And let me tell you about the delivery team! They were absolutely amazing. They were so helpful and friendly, even though it was late in the evening. They had nothing but good things to say and even had smiles on their faces.

I’ve heard some people say that there have been contact issues, but I haven’t had that experience at all. They’ve responded to every message or call I’ve made.

I would highly recommend ordering from here. You won’t be disappointed!

Good discount on the single divan with inbuilt trundle, lowest price I could find.
Notified of the delivery date in advance and called on the day when enroute.
Very pleased with the bed and trundle. Headboard included in price which was a bonus.

Lovely bed, delivery guys were brilliant. Prices were excellent and I had checked loads of other companies.

Would definitely recommend them to others.

1 Great value!
2 Prompt and well communicated delivery.
3 Discount code did not work, so contacted the company and they offered a refund to the discount amount without any issue.
4 Bed as described, very happy ✅

I've had one of the worst experiences with this delivery in my life. I had to open a PayPal claim in order to get a refund. Lots of time and energy wasted. They kept on promissing a delivery, missing that delivery date, coming up with excuses and never calling back.