Excellent all round Service . I needed advice on the exact part (Blade Boss) for my petrol mower. Very professional Operation , from initial technical advice to order processing and despatch of parts... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Found Briggs Bits online and called hopefully they assist me on identifying an issue with an engine on My elderly father’s lawn mower. Colin took control of the ownership of my issues, having mag th... Toon meer
Bedrijf heeft geantwoord
Stihl FS85 strimmer needed fixing. Initially, I ordered the wrong part. DIY Spare Parts accepted a return for credit without demur. I then sought help: Michael & Jon both helpful with their advice, p... Toon meer
Bedrijf heeft geantwoord
The website gives no indication whether parts are in stock or not. And if they're not, as in my case, your order just disappears into a black hole with no communications or updates. Really disapp... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DiY Spare Parts makes it easy for you to find and buy the correct spare parts for your garden and household machinery. Behind the scenes there is a small, talented team, ensuring your buying experience is easy, efficient and value for money. We work hard to ensure parts are easy to find. Popular parts are categorised by type, however we show thousands of interactive machine diagrams, helping you to choose the correct parts for your individual machine. You can always contact us for further help.
Contactgegevens
The Barn, Shearstock Estate, SP79PT, Shaftesbury, Verenigd Koninkrijk
- 01747 823039
- jonathan@diyspareparts.com
- diyspareparts.com
4,6
Uitstekend
285 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
ordered my parts almost two weeks ago…
ordered my parts almost two weeks ago and nothing so far, said i would recieve e mail indicating parts had been dispatched but nothing at all. poor service when needing vital machinery fixed at busiest time of year.and monies already taken.
8 mei 2025
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Liz, so sorry about this, please send us information regarding your order as you have not provided details of the order and we do not have an order under the name you have used here. We will get this resolved for you asap, but need the information of your order to do so. Kind regards, Jon
Update: Liz, you have not provided us with any details of your order and I can't find an order relating to your name. If you refuse to engage with us, I am not sure how we are supposed to resolve the problem for you. If we do not hear from you, we will report this review as bogus to Trustpilot. We want to help, but I am afraid my crystal ball is currently broken!
Good luck
It was a good buying experience, all the exploded views with all the parts... easy to order... after that...
Lots of time to send the parts and only after contact the support they have said there were some stock problems and they were waiting for the parts.
After reception... they sent one part wrong... i controlled my order... they have sent the wrong part. Contact... waited for days... new ticket... and then, "there was a mistake... ble bla bla... we will send you the correct one..." two months have passed, no part.... and my current ticket is waiting for 5 days right now. So... i would give less stars if i could.
3 maart 2025
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Joao, I am so sorry, I thought this had been resolved for you. I will contact you on the enquiry straight away and get this resolved for you immediately. Kind regards, Jon
Update: The Gasket has been dispatched to you today and you have the tracking details now. All the parts on your order have been refunded to you in apology for our oversight on this order. Kind regards, Jon
Waste of time
Ordered a part. Chased once and told it would be with me next week. Chased again and told unable to supply. Bought elsewhere without any hassle or delay. Won't be using this supplier again.
28 april 2025
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Dear Prefer not to say, sorry we could not supply the part you ordered, we can only go by what a manufacturer advises at the time of orderng. In this case, they accepted the electronic order and failed to advise us that the part had recently been made no longer available. After chasing them up and being advised as such, we contacted you to let you know and the order was refunded in full. If another stockist happened to have one in stock, then that is good news and we are glad you found one, but like us, they would now, not be able to order another. Your review is therefore somewhat misleading and it is a shame you prefer not to say your name, so a company can contact you in person, to explain the situation and to have an opportunity to apologise for any inconvenience caused. Nevertheless, we are sorry that this unusual situation arose and are glad to hear you managed to find the part you require elsewhere. Kind regards, DiY Spare Parts Team
Estamos muy satisfechos con DIY Spare…
Estamos muy satisfechos con DIY Spare Parts. Necesitábamos unos segmentos de compresión Stihl para un pistón difíciles de encontrar, y DIY Spare Parts los tenía y el envío a España fue suficientemente rápido, perfectamente embalado, y el producto estaba en perfectas condiciones.
Recomiendo esta empresa.
9 maart 2025
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Muchas gracias por su reseña. Nos alegra haberle ayudado y esperamos poder ayudarle en el futuro si necesita algo. Atentamente, el equipo de Repuestos DIY.
Brilliant company.
Brilliant company.! Looking for parts for my mower which is now 20 years old. Easy to use website for finding parts and at half the price of a well known big company.? And you can store your machines in your shed so it’s easier to find the next time. ⭐️⭐️⭐️⭐️⭐️.
Would definitely recommend and use again.
23 maart 2025
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Alan, thank you so much for your 5* review for us, sorry for not responding sooner. Glad we were able to assist you, happy mowing... Kind regards, DiY Spare Parts Team
Parts for a 7yo Hayter mower
Needing mainly bearing and circlip parts for my 7 yo Hayter mower I searched Google and found very little availability, most parts seemed unavailable, which is ridiculous for only a 7 year old machine. Then found DIY Spare Parts who listed everything I needed and more. Being suspicious that this company could supply what most websites could not I rang them and spoke to Jon. They didn't stock the parts but they would call Hayter and see if my parts could be supplied. Only a few minutes later Jon rang back to say that they could, and I had them only a week later. Even Hayter's website didn't list my parts.
So well done Jon and DIY Spare Parts. My mower is back on its wheels. Excellent service.
17 februari 2025
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Andy, thank you so much for your 5* review. Glad we were able to assist you and you are up and running again. Please feel free to contact us, should you need assistance going forwards and we will endeavour to assist. We will also make sure Jon is aware of your review. Thank you for placing your order with us. Kind regards, DiY Spare Parts Team
Great exploded diagrams made it easy to…
Great exploded diagrams made it easy to clearly identify parts needed and also great help in assembling those parts.
Easy to order parts form the diagrams. Well Done
7 februari 2025
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Paul, thank you so much for your 5* review. Glad you found our parts identification and ordering process easy. Thank you for placing your order with us, we hope we can be of assistance to you, should you need anything going forwards. Kind regards, DiY Spare parts Team
Great service and order followup
Great service and order followup. The super nice folks at DIY Spare Parts will walk that extra mile to make sure you receive what you ordered.
30 januari 2025
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Tink, thank you so much for your 5* review for us. Really pleased we could help you and we are grateful you chose to place your order with us. Please feel free to contact us, if you need assistance going forwards. Kind regards, DiY Spare Parts Team
Antwoord van DIY Spare Parts
Hi Phil, thank you for your 5* review for us. Glad all went well with the order and delivery for you. Please feel free to contact us, should you need assistance going forwards. Thank you for your order, kind regards, DiY Spare Parts Team
Spare parts
Very quick and efficient service with regular shipping updates and well packaged.
The parts were perfect and correct ones.
Would use again.
11 januari 2025
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Chris, thank you so much for your 5* review, we are glad to hear you are happy with the parts and our service. All UK, EU and US orders are now sent tracked, so it is good to hear the mail/carrier updates are working as intended. Thank you for your order, we look forward to being of assistance to you again, should you need anything. Kind regards, DiY Spare Parts Team
Website made it simple to find the…
Website made it simple to find the parts I needed. Easy to order and quick postage/delivery. Pleasure to deal with, many thanks.
4 januari 2025
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Paul, thank you so much for your 5* review. Glad to hear ordering was straight forward and all was ok with your order. Please feel free to contact us, should you need anything going forwards, Kind regards, DiY Spare Parts Team
Jonathan at DIY parts could not be more…
Jonathan at DIY parts could not be more helpful. Being a Tree surgery company we get through lots of bits and they always come up trumps.
Dont bother with anyone else.
Bonz Tree Surgery Ltd, Essex
1 januari 2025
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Jonathan, thank you so much for your 5* review and for your trust in placing your orders with us. We are grateful for your business and will continue to do our utmost to get things to you asap. Thank you again, kind regards, DiY Spare Parts Team
Antwoord van DIY Spare Parts
Hi John, thank you so much for your 5* review. Glad to see we exceeded your expectations, we are very grateful for you placing your order with us. We look forward to being of assistance to you going forwards, should you need anything. Kind regards, DiY Spare Parts Team
Antwoord van DIY Spare Parts
Hi Nick, thank you so much for your 5* review, it is very much appreciated. Should you need assistance going forwards, please feel free to contact us. Thank you for your order, kind regards, DiY Spare Parts Team
Superb service
Superb service
Absolutely delighted with just how helpful this company were when I called. Identified parts for an older mower with good price and fast delivery. Excellent!
20 november 2024
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Richard, thank you so much for your 5* review for us. Glad we were able to assist you and please feel free to contact us, should you need assistance going forwards. Thank you for your order, kind regards, DiY Spare Parts Team
Fantastic customer service
Fantastic customer service, went above and beyond to contact suppliers to confirm part was correct. Extremely friendly over the phone and super fast delivery.
18 november 2024
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Mark, thank you so much for your 5* review for us. Glad we were able to get clarification on the part and reassure you it was correct. Please feel free to contact us, should you need assistance going forwards. Thank you for your order. Kind regards, DiY Spare parts Team
Great experience with DIY Spare Parts
Very pleased with my recent experience with DIY Spare Parts. I contacted Jon and his team to order some parts for a Stihl 2-stroke blower and a Stihl Kombi engine. Not only did Jon and his team have the parts available, he was also able to add an additional item that I required to my order, before shipping it to me. The parts are genuine, priced competitively and were shipped in a careful manner as to ensure they were not damaged in transit. Long way to travel from England to Australia, so I am thoroughly pleased with my experience.
Why buy new when you can repair old engines and breathe new life into them. I highly recommend Jon and DIY Spare Parts for anyone looking for spare parts and I will be using the site again in the near future to continue my restoration work.
5 november 2024
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Evan, thank you so much for your 5* review for us. Glad we were able to assist you and we look forward to being of assistance to you going forwards, should you need anything. Kind regards, DiY Spare Parts Team
Great service
Very helpful in finding the part I needed. It was obtained very quickly and sent to me immediately, keeping me well-informed. Overall a superb service for which many thanks.
25 oktober 2024
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Margaret, Thank you so much for your 5* review of our services and your purchase experience. Glad we were able to assist you and please feel free to contact us again, should you need anything going forwards. Kind regards DiY Spare Parts Team
Excellent service from this parts company!
Ordered some, hard to obtain, parts for my Old trusty Honda mower. Arrived Today! Excellent service from this company and I will definitely use them in the future.
3 augustus 2024
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Colin, thank you so much for your 5* review, we really appreciate you taking the time to do this. Glad we were able to assist you, please feel free to contact us should you need assistance going forwards, when we will be very happy to assist you. Kind regards, DIY Spare Parts Team
Just bought a pull cord for an old…
Just bought a pull cord for an old mountfield mirage 18 and can’t believe the help and advice I got from Colin. Talked me through the whole procedure from getting the model number to how to re tension the unit and what safety precautions to take. Bearing in mind this is a 27 year old engine and the cord was less than £5, his friendly professional help was incredible. Fantastic person and company, can’t recommend them highly enough
22 juli 2024
Review zonder uitnodiging
Antwoord van DIY Spare Parts
Hi Roger, thank you so much for your 5* review, it is very much appreciated. We will make sure Colin is aware of your comments. Glad we could be of assistance and please feel free to contact us, should you need anything going forwards. Kind regards, DiY Spare Parts Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.