Great communication throughout. Quick service and excellent customer service. Thank you to everyone who worked on my car and Jo who was super helpful. Very impressed.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Seemed v efficient. Repair looked good and was completed quickly considering how extensive it was. Kept me well informed about progress and completed on time. Slight problem that my Honda was returned... Toon meer
Bedrijf heeft geantwoord
My car was off the road for a few months awaiting manufaturer parts. During this time the team at DLG kept me posted on a regular basis. When I collected the car the team were very helpful, friendly... Toon meer
Everyone I spoke to throughout the process was polite and helpful. Everything was explained very clearly. I was updated frequently with progress. Calls were returned when they said they would be. Al... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Rabans Lane 9, HP19 8RT, Aylesbury, Verenigd Koninkrijk
- 03458353737
4,6
Uitstekend
244 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Absolutely brilliant service pick the…
Absolutely brilliant service pick the car up when they said they would very pleased with the work and returned it when they said they would very efficient
28 februari 2024
Excellent service throughout
Excellent service throughout, with ongoing communications about the repairs every step of the way.
16 januari 2024
Amazing service
Amazing service. Communication and updates very regular. Never had to chase. Friendly staff. Very impressed
31 januari 2024
Excellent service
Very efficient, friendly service. Kept informed at all stages. Staff very personable, and helpful.
8 februari 2024
My claim was resolved very quickly
My claim was resolved very quickly, at my convenience and with great communication throughout the whole process. Nearly wish we had more claims! 😅
26 januari 2024
Happy with repair
DLG kept in touch about the insurance assessor coming to assess the damage to my car. They were helpful when arranging the collection and return of the car. The repair has restored my car well.
Annoying when they rang though and checked my details/identity before they would say why they were ringing. They rang me!
31 januari 2024
Excellent Service
The company was very efficient in handling my repair and provided excellent communication throughout.
31 januari 2024
Vest impressed with service and communication
I actually wasn’t sure what to expect as I was referred here through my insurance but I was hugely impressed. They came to me to quote and to pick up and drop off the car. The communication was fantastic and I was so surprised how quickly the job was done. I will try not to drive into a skip again but if I do I would definitely use them again :)
31 januari 2024
Excellent service from start to finish
Excellent service from start to finish. I was kept informed at all times from when they first came to look at the car damage in order to know what parts were required. As soon as the parts were in they called to arrange a date to pick up the car. I was informed when the car was repaired and that day it was delivered back to me. The repairs were first class, a job well done and all staff very professional. Thank you DLG Auto Services in Aylesbury for making the process of repairing my car a very easy process.
17 januari 2024
Excellent service!
17 januari 2024
Polite/always on time/actual person to…
Polite/always on time/actual person to speak to if necessary. I would recommend this service.
21 november 2023
Excellent service from start to finish.
17 november 2023
Brilliant service.
They sorted everything out efficiently and that resulted in little stress to me. Everything was arranged for me and I was kept informed of the progress throughout
19 december 2023
Best service ever received great…
Best service ever received great communication with friendly staff
Def recommended
19 december 2023
Reliable and timely service
2 december 2023
Prompt collection and delivery of…
Prompt collection and delivery of courtesy car. My own vehicle returned whilst awaiting parts from overseas.
29 november 2023
Great service with very helpful staff.
29 november 2023
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