DLG Auto Services - Basildon Reviews 279

I was very impressed with the service i received when my car was with DLG Autos.
Neil the engineer kept me up to date and went above and beyond to find the part which was causing a problem to obtain. Also i would like to mention a lady who was on reception when i went to get my wife's mobility scooter out of the car who helped me they are both a credit to DLG Autos.
Thank you for valeting my car.

DLG Auto Services Basildon are amazing in all areas. customer service is tops . They keep you informed all through the process of your car repairs. Very friendly, professional in everything they do. My car came back looking brand new Spotless. Can’t thank them enough

The assistant I saw was very helpful and professional and carried out a complete examination of the damage caused to my car

I had a very bad experience with DLG , my car was repaired in their garage and as it seems they’ve used a poor (cheap) quality parts because since the repair the parts they used are giving up every few months!

I was directed to DLGAutoServ by my insurance company. I filled out the relevant online form on Saturday 14 February, my car was collected on Monday 16th and was returned to me repaired on 19th. Apart from a first class job of repairing the damage, the car had been cleaned outside and valeted on the inside. All the people I spoke to at DLG were polite and helpful. I really hope I don't need to use their services again, but I'd have no hesitation in doing so.

Really happy with the repairs on my car.

I was kept updated throughout and the work has been very thorough.

Would recommend to all.

They did an excellent job repairing the bumper and wing of our Honda Jazz. The car was also collected, cleaned and returned.

Great, awesome service. Kept me informed throughout my repair

Throughout the repair process, the DLG were very professional. From the the initial inspection of the damage, collecting the car, repair and returning my car. I was kept in touch an updated throughout, and the dates they gave me were met. All staff I spoke or met were very good and easy to speak with.

Very helpful and very satifies

Professional , polite, informative made it all very easy.

From collecting my car to delivering vehicle

Excellent service throughout.
Car returned in an immaculate condition. Very pleased indeed.

All handled well, and repairs good. Though I did have some paint overspray or flecks inside of the car on seat covers. A valet of the car would have helped and push rating up.

They repaired my car extremely good
5 star from me

As part of the repairs a new Bumper was fitted to the rear. When DLG Auto did the QA on the fitting of the bumper, they were not happy and therefore did not released the vehicle. This honesty was great to see but added time for them to find a new bumper. Car was returned with New Bumper but there were scratches to the side panel, to which the bumper attaches, that was not there when I handed the car to DLG Auto. I advised the person who dropped the car and took photos. I also showed him the photos I took and send to them prior to collection of the vehicle for repairs and the scratches were not there. DLG never came back to me on the issue and therefore the 3 Star. Should be a 2-star but based on their transparency during the rest of the repair I gave them 3 stars.

DLG carry out a great job ,they ve repaired my car twice after no fault accidents and the service is first class,great customer communication at all times 11 out 10

Incomplete job with the impact point which was left unattended when car was returned

Car was damaged badly, job took a bit longer than expected due to issues beyond their control. Communication was excellent throughout car came back looking like new. Great service and work.

I was kept uptodate on the progress of the repair except on the 2 occasions when the completion of had fallen behind the schedule.