DLG Auto services are absolutely fantastic. Our car is as good as it was before, it’s like nothing happened. The services excellent and all staff are wonderful from start to finished. start to fini... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I was contacted very quickly. The advisors who spoke to me on the phone were all very helpful, polite and professional. I was given all the information I needed and kept informed every step of the... Toon meer
Bedrijf heeft geantwoord
My car went off for repair and was fairly quickly returned sadly bits were missing and the job wasn't finished, some parts were still broken, 2 weeks later an engineer came out and couldn't repair it... Toon meer
Bedrijf heeft geantwoord
Brilliant service from start to finish. DLG repaired my car after an accident. Their communications were absolutely first rate. My car was collected from, and delivered back to, my home address and ev... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
15-33 Flaxley Parkway, Flaxley Road, B33 9AL, Birmingham, Verenigd Koninkrijk
- 03453030431
4,6
Uitstekend
487 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Still waiting for a minor repair to my car following theft damage
Still waiting for a minor repair to my vehicle , needs a new clip on the battery after disconnect during attempted theft. They would have got 4 Stars from me if this had been done. Only a minor inconvenience but enough to make my experience far from perfect.
10 juli 2025
Antwoord van DLG Auto Services - Birmingham
Thanks for leaving your review, sorry you did not have a great experience. Your comments are being investigated and we will respond to you directly
Great service
Friendly efficient staff booking car in, collection ,speed of turn around (2 days) and valeted on return
10 juli 2025
Great communication throughout the…
Great communication throughout the repair process, keeping me informed of timescale for completion.
The quality of repairs was excellent.
10 juli 2025
Minor insurance repair
The car was taken in for a minor repair and was returned with runs in the paintwork. It was returned to be rectified and what I was told was a 20/30 minute job has taken from Friday until the following Thursday(5days). This was also after several phone calls to chase it up. I would just like to add that all staff I spoke to were courteous and efficient
10 juli 2025
Antwoord van DLG Auto Services - Birmingham
We understand your frustration with the condition of the car upon its return. We strive to provide a seamless and positive experience for our customers, and it's clear that we fell short of your expectations in this instance. We appreciate you bringing this to our attention and will use your feedback to improve our processes
Quality
DLG took control and returned my car faultless, paintwork better than original ! Brilliant service !
10 juli 2025
Excellent service and very good with…
Excellent service and very good with communication skills.
10 juli 2025
Fantastic service
Fantastic service , kept us informed of exactly what was happening and very prompt in delivering the car back.Both the men I came into contact were professional and helpful I highly recommend.
9 juli 2025
Review zonder uitnodiging
Bodywork is acceptable
The repair on the bodywork has been good however they missed the petol leak and fobbed me of with the excuse it's just a fuel filter that need replacing as a serviceable item. Now my car constantly reeks and leeks of petrol since the accident
10 juni 2025
Antwoord van DLG Auto Services - Birmingham
Sorry to hear you did not have a great experience and we were unable to resolve the matter to your satisfaction. If there are any issues you would still like us to address, please get in touch with us directly
Job well done
All round good service the whole team very professional and unusual these days Very friendly
10 juni 2025
Didn't like the replacement car.
Didn't like the replacement car.
Liked the excellent service.
10 juni 2025
Antwoord van DLG Auto Services - Birmingham
Hello, thank you for leaving your review. Whilst we are glad to have gotten the customer service side spot on, we are sorry to hear that you was disappointed with the replacement car. I have passed your feedback onto the site.
Being kept up to date with the repair…
Being kept up to date with the repair work, very helpful on the phone, quality of the work carried out was very good, and the car was cleaned inside and out when I picked it up.
10 juni 2025
very quick and courteous service
very quick and courteous service, great interaction with the delivery / collection agent
3 juni 2025
Excellent service
Excellent service . Always contacted on everything from pick up too drop off.
27 mei 2025
Great service!
Really pleased with the repairs carried out to my vehicle. Looks like new again!
Very quick turnaround and a brilliant overall experience.
Thank you
31 mei 2025
Review zonder uitnodiging
Great service overall from DLG Auto…
Great service overall from DLG Auto Services!
Swift service, great communication, great workmanship and friendly delivery drivers. Would definitely recommend
27 mei 2025
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.