DLG Auto Services - Castle Donington Reviews 

The staff were great. They kept us up to date with everything they were doing. The quality of the work was excellent and i even got a valet when the car was returned to me.

All repairs done as agreed to my satisfaction.

Great service

friendly staff very well run group did my back screen on my skoda kamiq very quick turn around very professional. picked my car up next day very clean and sparkily like new which i like many thanks for your help.
local to me so was good to have these on my door step.

Can't speak highly enough of the service provided. Spot on all round.

Work wasn't completed to a satisfactory standard.

Poor paintwork finish and washer bottle leaking (which wasn't beforehand)!

Updated: Just seen your reply and no, I would not like to call you to discuss this matter with you in further detail! I am, as a matter of fact, still awaiting a return call from yourselves from last week!!

Updated again: Finally, had a call back today and was advised we had to bring the car back to the garage in Castle Donington! What a joke! The garage hasn't done the work to a satisfactory standard and still having problems with the washer bottle (again, was working OK prior to going into the garage) and we're expected to travel almost 40 miles return trip for someone to assess the problems. Not acceptable!

Thank you to the helpful receptionist for understanding our frustrations and arranging for the car to be collected and hopefully resolved this time!

I was kept up to date on my vehicles repair time regularly, and upon the return I was happy with the quality of the repairs.

Very efficient and kept me up to date all the time

Good communication and very prompt service

Great customer service from start to finish arrived on time and kept me informed of work required and timescales and all staff were very professional many thanks for all your efforts

Good straight forward information regarding the repair. Great job made of the repair and the car was valeted as well!

Fast, Friendly service from pickup of my car to delivering it back.

The work was carried out to an excellent standard.

Had a scheduled appointment arranged well in advance. Took my vehicle on the Monday and I had it back by the Wednesday. Fixed everything that was required. Would definitely recommend!

Really good communication. They were very busy but managed to accommodate us getting a courtesy car.

Great service, repairs done to a high standard and completed in only four days, kept informed, car returned fully valeted

They just did what they said they were going to do. It was done very quickly, collecting the car, dropping of a courtesy car and taking my car for repair. I was kept informed, initially by the assessor of my car and then by text etc. You can log onto their system to see where your car is in the process, but I found that this wasn't kept up to date. Repair was really good, car looked like new again.