They did a wonderful job and were very nice to deal with. They also cleaned the car before returning it. However, after getting my collection date and an e-mail confirming they would come for the car... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieCunninghame Road, Clyde Industrial Estate, G73 1PP Glasgow, Scotland, GB
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Lees wat reviewers zeggen
Initially all going well re repair, car returned though missing mirror cover. So sent back and to be fair they were quick to provide courtesy car and sort problem. Staff helpful, apologetic too and co... Toon meer
My car was sent here by Churchill Insurance for accident damage repairs. Good service with regular updates from the staff in branch. Had a few issues with my car after the initial repair, but all w... Toon meer
Bedrijf heeft geantwoord
My car needed a new wing, bumper and headlight after being in a crash.. Was initially told that my car could possibly be written off due to it being 13 years old.. But this dream team worked their mag... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Cunninghame Road, Clyde Industrial Estate, G73 1PP, Glasgow, Scotland, Verenigd Koninkrijk
- 0345 3031623
4,7
Uitstekend
579 reviews
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Excellent support and service
27 maart 2024
DLG FANTASTIC COMPANY TO DEAL WITH…
Courteous professional staff members repair on my car was 1st class job sent regular updates and the status of the repair.
If I need any bodywork carried out on my car in the future definitely use DLG
Forgot to add when I collected the car it was gleaming like showroom condition
23 april 2024
Kia makeover
The guys were great coming to take my wee car away and bringing me a courtesy car. Same on the way back. Very efficient. Was very happy with the work DLG had done on my car.
23 april 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
A fix of the poor repair
Great customer service when dealing with queries on the phone and kept up to date with text messages.
However that is where the good ends as the car had to go back in to have the repair re-done.
The wheel had been poorly refurbished and how that was missed I don't know. Also there were runs and blemishes in the paint and you could see where the rods had been inserted to pull the dents out, didn't even bother to fill the holes, just painted over them.
Got the car back after fixing the fix and there is off spray of what looks like paint on the drivers windscreen pillar, door mirror and both driver and passenger door pillars.
The inside of the rear passenger door you can see where they tapped out the dent as the paint is chipped. Some of the work on the inside of the drivers door is now coming away and you can see the filler.
Really unacceptable and poor.
Their response of contacting them to rectify is a joke, 2 botched jobs why would I want you to try and fix again.
Original review was 2 stars but reduced to 1 star. Really poor and unacceptable repair work.
16 april 2024
Antwoord van DLG Auto Services - Glasgow
Sorry to hear you did not have a great experience. We would like an opportunity to resolve these issues with you. Please come back to us with your details and we will get in touch with directly with you.
Mixed
Whilst the work itself was of a good standard the communication was appalling and they took about 2 weeks longer than they should have due to forgetting to order parts.
2 april 2024
Antwoord van DLG Auto Services - Glasgow
Sorry to hear you did not have a great customer journey but glad to hear you were happy with the repairs.
1st class
Our experience with DLG was 1st class
They kept us updated throughout the repair of our car keeping us updated with when our car would be completed
Very pleased with the repair work and would certainly recommend them
1 april 2024
Staff very helpful.
10 april 2024
My car has been in DLG Glasgow three…
My car has been in DLG Glasgow three times for three different incidents/accident repairs, first time was OK, second time my car came back with new scratches on the roof, and this time the repair is sub standard.
4 april 2024
Antwoord van DLG Auto Services - Glasgow
Thank you for taking the time to share your experience with us. We understand your frustration and disappointment with the recent repairs to your car. We take all customer feedback seriously and would like to thoroughly investigate the issues you have raised. Our goal is to ensure that all repairs are completed to the highest standards, and we sincerely apologise for any inconvenience caused. Please contact the site directly and they will look into this for you.
Very good service
4 april 2024
70 DAYS LATER AND STILL WAITING FOR MY CAR!
This place got my car on January 25th. As of today, 3rd of April I have had nothing but excuses from them for what was originally meant to be an easy fix. There's been excuses of unavailable parts for a brand new Peugeot 2008! Now today they tell me that they will need to send the car to a "specialist", and if the "specialist" can't fix it then it will go to a Peugeot dealer. I've never heard anything like it! That is now 70 days since the date my car went to them. What's really going on DLG?
3 april 2024
Review zonder uitnodiging
Antwoord van DLG Auto Services - Glasgow
We understand your frustration and apologize for the inconvenience caused by the delay in repairing your Peugeot 2008. We genuinely regret that the initially anticipated easy fix has turned into a protracted situation.
We want to assure you that we are committed to resolving this matter as swiftly as possible. We acknowledge that the extended waiting period is unacceptable and are actively working to identify the root cause of the delay.
We will keep you updated on the progress and ensure that your vehicle receives the necessary attention from our team or the specialist, if required. Please be assured that we are doing our utmost to rectify this situation and get your car back to you in the best possible condition.
Thank you for your patience and understanding.
Everything made Easy car picked up and…
Everything made Easy car picked up and returned when repaired
26 maart 2024
Outstanding!
Absolutely outstanding job. My car was collected and returned, all sorted, in less then a week! She had a wee dent and scrapes to be fixed. She was returned good as new. I was kept informed of the progress of the repair throughout. All of the staff were extremely polite and helpful. Well done DLG I would happily recommend you to anyone. Thank you!
22 maart 2024
Review zonder uitnodiging
Good communication with the repairs
Good communication with the repairs. Friendly guys who picked up and dropped off my car. I was told my car would be clean inside and out, Wasnt a good job inside.
26 maart 2024
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