We got our car back today from DLG Auto Services. They did a fantastic job of repairing our car. Every member of the team was friendly and professional. The service was quick and efficient and complet... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatiePilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT Heywood, England, GB
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Lees wat reviewers zeggen
I was contacted very quickly following my accident & discussion with my insurance company. My car was picked up swiftly, I was contacted with regards to the work that would be carried out & asked for... Toon meer
Bedrijf heeft geantwoord
Excellent service from DLG Auto Services after an accident. I was contacted quickly and arrangements made to collect my car. It has been returned today, ahead of original schedule. At each stage the s... Toon meer
Bedrijf heeft geantwoord
My car was hit by another driver 10 days before Mot due. These guys collected my car and I explained about the time sensitive MOT. Tim said would put a rush on it and my estimated repair changed from... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Pilsworth Road, Unit P5, Heywood Distribution Park,, OL10 2TT, Heywood, England, Verenigd Koninkrijk
- 0345 3031671
4,8
Uitstekend
348 reviews
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Good service
Did repair as per spec in a decent time staff were always friendly and supportive when contacted
2 september 2025
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Absolutely everything the engineers…
Absolutely everything the engineers don't have a clue what they are doing and are trying to repair a vehicle which should have been written off mind you it taken them 5 months and the repairs are still not complete its Absolutely comical
19 augustus 2025
Antwoord van DLG Auto Services - Heywood
Sorry to hear you were unhappy with the service you received. We will repair any damage resulting from the accident but this excludes any pre-existing damage. We appreciate you bringing this to our attention and will use your feedback to improve our processes
From receiving your first phone calls I had confidence my car was in safe hands.…
From receiving your first phone calls I felt that I was dealing with people who knew what was needed giving me confidence and all the on going information made me feel that my car was in safe hands. On receipt of the finished repairs the car was delivered to my home and I was very pleased with the work done and appreciated the very full valet. My congratulations on the excellent job, it looked as good as a new car.
12 augustus 2025
They did good job but I ask for one…
They did good job but I ask for one more think such as paint one more erea on my car but they didn't do it
5 augustus 2025
Antwoord van DLG Auto Services - Heywood
Hello, we are sorry to hear you were unhappy with the service you received. We will repair any damage resulting from the accident but this excludes any pre-existing damage. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
The repairs to my car seemed to be…
The repairs to my car seemed to be great when it first arrived back home after a rear end shunt, a couple of days later and warning lights started appearing on the dash, tyres, engine management, symbols of the car and wheels, I contacted DLG and they came out plugedit I and the lights went, a couple of days later and they where all back, this happened 3 times, I was told things like because one tyre on the axel was changed this is why the tyrelight keeps coming on, this last time I'm told that it's just coincidence that the engine light keeps coming on as it now has a blocked breather pipe and a miss fire. All sounds like we don't know and we are not doing anymore for you so go away
10 juli 2025
Antwoord van DLG Auto Services - Heywood
Thank you for leaving your review, sorry to hear you did not have a great experience. I have made the site aware of your comments If you would like to discuss matters further please contact us direct.
Repairs to a squashed car
Prompt collection of my car, quick repairs with update along the way, car returned immaculate.
21 juli 2025
Review zonder uitnodiging
really friendly and helpful people
Prompt response, regular updates, excellent quality work and, most importantly, really friendly and helpful people
16 juli 2025
Review zonder uitnodiging
Seamless exercise from start to finish
Seamless exercise from start to finish. Staff very helpful and car returned repaired in two weeks
1 juli 2025
Wait beep and away
Excellent work and professional and courteous staff. Had to wait a few days for replacement car. Lost 2 days work.
10 juli 2025
The car was picked up and dropped off…
The car was picked up and dropped off at the time stated. I was kept upto date on the repairs. The staff were friendly and helpful. The car was cleaned before it was returned. Thanks.
2 juli 2025
Review zonder uitnodiging
What can I say
What can I say, DLG picked up my car on a Wednesday and returned it the following Tuesday the repair was excellent and you would not know it had been damaged.
I was kept up to date with the repair schedule via E-Mail and looking on the website, staff where very polite and helpful on the phone and I would definitely recommend DLG Auto Services, keep up the good work guys.
1 juli 2025
Review zonder uitnodiging
Repair of my Citreon C4 *****
Excellent service from DLG Auto Services, they collected my Citreon last Tuesday the 10th of July, and I collected it yesterday 17th July after it had been fixed, Fully repaired & re-sprayed the front end damage to the bumper, head lights and inner bumper fitting, Well please with there service from first contact with me, to collecting my keys in Heywood, Lancahshire yesterday. FIVE STARS ARE WELL DESERVED
17 juni 2025
Review zonder uitnodiging
My car was picked up on time and all work completed was fabulous.
My car was picked up on time, the work completed was marvellous you could not tell it had been damaged at all when I got it back and all the work was completed earlier than planned and was delivered back to me.
10 juni 2025
Good Service
Everything went very smoothly, from you dropping the Hire Car off and collecting my car for repair from my home and then the same when my car was returned and the Hire Car collected from my home and everyone involved were very nice.
10 juni 2025
I had an RTA and my Skoda Citigo was…
I had an RTA and my Skoda Citigo was taken to DLG Auto Services. I thought she may have to be written off but nooooo. I was so pleased that she was repairable! Took about 6 weeks. When she was returned I was absolutely stunned at how lovely she looked. Not only the vast repairs but she had been fully cleaned inside and was polished and shining outside. My car has never been so pampered. I’m so happy with all the repairs and appreciate those lovely extras!! I thoroughly recommend DLG. They have made my day. My car looks brand new!!Thank you all.
Kind Regards
8 april 2025
Review zonder uitnodiging
Excellent service from start to finish
Excellent service from start to finish. Great communication with updates can't fault your service and quality of work.
20 mei 2025
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