DLG Auto Services - Manchester Reviews 531

TrustScore 5 uit 5

4,8

Kansas Avenue 1, M50 2GL Salford, England, GB


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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great service from start to finish. Polite staff, kept informed of progress with vehicle repairs. Picked up and dropped off my vehicle with no problems and kept to the time slots I was given.... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

After my accident and damage to my VW golf , I left it in DLG auto services care They promptly picked the car up at my convenience, carried out all repairs to the body and returned one week later Th... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out. Fan... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 3 van de 5 sterren

Directline insurance owned repair garage. They did "OK" but nothing special. The car needed to go back for rework because it was not done at all well the first time. When it came back the secon... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autobedrijf/Garage

Geschreven door het bedrijf

DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.

5 year guarantee

5 year guarantee provided on all work

We provide a 5 year guarantee on all of our repairs.

Contactgegevens

  • Kansas Avenue 1, M50 2GL, Salford, England, Verenigd Koninkrijk

  • 0345 3031678

4,8

Uitstekend

TrustScore 5 uit 5

531 reviews

5 sterren
4 sterren
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1 ster

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Beoordeeld met 5 van de 5 sterren

Great service, would recommend.

Great service from start to finish. Polite staff, kept informed of progress with vehicle repairs.

Picked up and dropped off my vehicle with no problems and kept to the time slots I was given.

Car now returned and looks as good as new.

Thanks for your excellent and professional service.

5 mei 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services - Manchester

We're happy to hear that you experienced great service from start to finish! It's wonderful to know our staff was polite and kept you informed, and that the vehicle pick-up/drop-off went smoothly. Thank you for your positive feedback.

Beoordeeld met 5 van de 5 sterren

VW golf

After my accident and damage to my VW golf , I left it in DLG auto services care They promptly picked the car up at my convenience, carried out all repairs to the body and returned one week later
The communication throughout this process was first class Again a big thank you to everybody involved in getting my car back on the road .

21 april 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services - Manchester

We're happy to hear that the repair process, including the communication and vehicle return, met your expectations following the accident. We appreciate your positive feedback and thank you for trusting us to get your car back on the road.

Beoordeeld met 5 van de 5 sterren

Car repair experience

Efficient, organised and reliable

20 april 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services - Manchester

We're glad our service met your expectations. Thank you for your positive feedback; it means a lot to us.

Beoordeeld met 5 van de 5 sterren

Great Service

My car suffered some damage after a minor accident, it was collected by DLG Auto Services and then delivered after just two days in the workshop looking brand new and clean inside as well as out.
Fantastic service, thank you DLG!

14 april 2026
Logo DLG Auto Services - Manchester

Antwoord van DLG Auto Services - Manchester

We're happy to hear that you were pleased with how quickly your car was repaired to a like-new condition. Thank you for your positive feedback and recognition of our service!

Beoordeeld met 5 van de 5 sterren

Bodywork Repairs

The service provided by DLG Auto Services - Manchester was first class and after thinking I was going to be without my car for over a week, it was returned after 2 days! The car looked great, inside and out.
Great service.

26 maart 2026
Review zonder uitnodiging
Logo DLG Auto Services - Manchester

Antwoord van DLG Auto Services - Manchester

We're happy to hear that you received first-class service! It's great to know that your car was returned so quickly and looked fantastic. Thank you for your positive feedback.

Beoordeeld met 5 van de 5 sterren

Kept to the original completion date

Kept to the original completion date, and car was returned as new

10 februari 2026
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Antwoord van DLG Auto Services - Manchester

We're glad you were pleased with our service and that your car was returned in excellent condition and on time. Thank you!

Beoordeeld met 5 van de 5 sterren

Amazing work

Amazing work, great service and so quick and reliable.

10 februari 2026
Logo DLG Auto Services - Manchester

Antwoord van DLG Auto Services - Manchester

We're happy to hear that you had such a great experience! Thank you for your kind words; we appreciate it.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, they kept me upto date with the repairs and did a great job on the work

3 februari 2026
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Antwoord van DLG Auto Services - Manchester

We're happy to hear that you received excellent service! We appreciate your positive feedback regarding our team keeping you updated on the repairs.

Beoordeeld met 5 van de 5 sterren

Outstanding

20 januari 2026
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Antwoord van DLG Auto Services - Manchester

That’s great to hear, thanks so much for taking the time to share your experience.

Beoordeeld met 5 van de 5 sterren

Brillient repair brillient service…

Brillient repair brillient service staff great can not fault the service at all Mr McKay car registration ST60MCK

16 januari 2026
Review zonder uitnodiging
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Antwoord van DLG Auto Services - Manchester

We're happy to hear that you had a brilliant repair experience and that our service staff were great. We appreciate your positive feedback and thank you for your time.

Beoordeeld met 5 van de 5 sterren

What a fantastic team.

I just wanted to take a moment to thank the team at DLG Auto Services for the outstanding service following my recent repair.

After the collision (which thankfully wasn’t my fault), I was genuinely impressed by how quickly and efficiently everything was handled. The repairs were completed far sooner than I expected—especially given how close it is to Christmas—and the car looks and feels like new again.

I really appreciated being kept informed at every single stage of the process. Both the collection and delivery drivers were polite, friendly, and professional, which made the whole experience even smoother. Having the car returned fully valeted was a lovely touch and very much appreciated.

The team’s work ethic, attention to detail, and customer care truly deserve recognition. Thank you for making what could have been a stressful situation such a positive experience.

Julie Short

24 december 2025
Review zonder uitnodiging
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Antwoord van DLG Auto Services - Manchester

We're happy to hear that you had such a positive experience following your car repair. We appreciate you mentioning our team's efficiency, communication, and attention to detail. It's great to know the service made a stressful situation easier for you. Thank you for your kind words!

Beoordeeld met 5 van de 5 sterren

Excellent bodywork and paint repair…

Excellent bodywork and paint repair carried out to a very high standard. The headlight replacement was fitted perfectly and the paintwork was colour matched flawlessly - you genuinely can’t tell any work has been done. Great communication throughout, friendly service, and everything was completed ahead of time. Highly recommended thankyou :)

18 december 2025
Review zonder uitnodiging
Logo DLG Auto Services - Manchester

Antwoord van DLG Auto Services - Manchester

We're happy to hear that you were pleased with the quality of our work, especially the paint repair and headlight replacement. We appreciate your kind words regarding our communication and service. Thank you for the recommendation!

Beoordeeld met 5 van de 5 sterren

Brilliant service from start to finish!

Brilliant service from start to finish!
Door to door service and regular updates on repairs. First class workmanship too. Thank you all at DLG...😀

11 december 2025
Review zonder uitnodiging
Logo DLG Auto Services - Manchester

Antwoord van DLG Auto Services - Manchester

We're happy to hear that you had such a positive experience with our service! We appreciate your kind words regarding our team's work and dedication to keeping you informed.

Beoordeeld met 5 van de 5 sterren

OUTSTANDING!!

Absolutely great service, after a small dent in the side of my car, they picked up and dropped off my car (even though it was a Manchester Garage), repaired quickly within a few days too. They even returned the car cleaned and valeted too. They offered regular updates on progress too. Highly recommend and highly professional.

27 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Repair 100% Satisfaction

Well; after repair delays seemingly down to receiving parts ordered for repair, (seemingly that issue can affect other make of cars) due to the present World supply issues, car was delivered back to me, body work replacement/paint was indistinguishable from original, blending in perfectly from new to old.

3 november 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

***6 stars out of 5***

Took 1 day for the garage to solve a huge rewiring issue due to rodent damage. They had chewed through looms. The car is valeted on the inside and outside. I barely drove the courtesy car it was all fixed so quick. What an excellent job, I've never used a garage like it. I know where I'll be taking my car the next time I have any issues. Thank you team!

9 oktober 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Poor communication but Chris Hulme very helpful

Impossible to get through. They fo not answer the phone. Message to say they will call back but they do not. However they did call me first thing the next morning. The parts manager Chris Hulme was most helpful. Problem lies with Tesla but I understand that in these days of last minute production parts are a proble.

7 oktober 2025
Review zonder uitnodiging
Logo DLG Auto Services - Manchester

Antwoord van DLG Auto Services - Manchester

Hi. We would like an opportunity to resolve these issues with you. Please come back to us with your details and we will get in touch directly with you.

Beoordeeld met 5 van de 5 sterren

Superb service all around

After someone T-boned my car, I feared the worst for it.

Car was picked up the next day, and the following morning I received a phone call to say it was going to be repaired and should be back within 21 days, which I thought was fairly reasonable.

To my surprise, the car was returned to me in mint condition after only 11 days.

Good communications all the way through.
Work was carried out via my insurance company, and so glad I did.

15 september 2025
Review zonder uitnodiging

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