Unfortunately I have had to rely on DLG Middlewich in the last couple of weeks, for repairs to my car, following accident. The service from DLG was excellent, from my 1st contact with them, to the re... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Amazing company! After someone backing up into my car while stationary 'it happens!' Within no time is was dealt with via my insurance & repaired pefectly! I even got left a lovely note as... Toon meer
Bedrijf heeft geantwoord
A woman ran into the back of my car and within an hour Direct line insurance (who DLG motors are a part of) phoned me up and said DLG would collect my car. A few days later they did. I was kept... Toon meer
Bedrijf heeft geantwoord
DLG Middlewich seemed to be organised and efficient at first. The issue came once I had the car back. There was an error on the tyre pressure sensor that wasn't there before they had the car, and came... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Pochin Way 41, CW10 0GY, Middlewich, England, Verenigd Koninkrijk
- 0345 3031679
4,7
Uitstekend
299 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Repair to vehicle
Great communication with customer about the repair to the vehicle pick up and delivery of vehicle was excellent a really personal touch with phone calls
26 november 2024
Garage provided updates throughout
Garage provided updates throughout, speedy service, thank you.
18 december 2024
Great service and good communication.
Great two way communication from start to finish.
The driver who picked up the car was extremely professional and very informative.
The car was repaired to a very high standard and returned back to us promptly.
Great communication and keeping updated was very important to us, knowing that they had started the repair, then that the car was ready to be returned made all the difference and we were very happy with the service and repair.
10 december 2024
Accident repair damage to a motor car
I am genuinely pleased at the standard repair. I am an ordinary motorist with no special qualification in regard to cars and repairs. My only criticism was the time taken
( weeks) due to the in ability to obtain spare
parts. Staff
3 december 2024
Lexus Rx repair
Very happy with the standard of work and was kept informed of the progress throughout.
3 december 2024
Professional and efficient service and…
Professional and efficient service and performed far beyond expectations.
6 november 2024
Very professional service …
We were kept informed from the very start of the repair process, the car was collected when it was booked for and the driver was very polite and professional, we were kept updated throughout the repair and even put back the return date as we were away on holiday with no problem, accidents are not very nice to experience but the fantastic service we received just made it so much easier
15 oktober 2024
My experience
The service was excellent, I was kept informed regularly. Very friendly.
8 oktober 2024
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Excellent job on the repair
Excellent job on the repair, good communication, and gave the car a thorough clean too! Thanks
24 september 2024
Antwoord van DLG Auto Services - Middlewich
We're thrilled to hear you were happy with the repair, communication, and the extra touch of cleaning your car. We strive to provide excellent service and appreciate your kind words.
Professional and good service
Thank you for a professional service for the repair to my car. Time efficient and pleasant, friendly customer service.
24 september 2024
Antwoord van DLG Auto Services - Middlewich
We are so glad to hear that you were happy with the service you received. We appreciate your kind words and feedback. We strive to provide our customers with the best possible service and are thrilled to know we met your expectations.
Great job & Service again.
Over last 7 years DLG have done two repairs for me. On both occasions superb job and service. Professional friendly and quick. Kept updated throughout, all timescales advised kept.
5 september 2024
Antwoord van DLG Auto Services - Middlewich
Thank you for your kind review. We are delighted to hear that you have had such positive experiences with our services. We strive to provide excellent customer service and are pleased that our team has met your expectations.
Antwoord van DLG Auto Services - Middlewich
We're thrilled to hear you were so pleased with the service you received. Your feedback is truly appreciated.
Antwoord van DLG Auto Services - Middlewich
Thank you for your 5* review
Good pick up and drop off but some mistakes.
Very good communication start to finish and nice and easy pick up/drop off from the house but once the car came back and we had a proper look round we started noticing a few things wrong the indicator on the side where they had replaced a panel had been broken so wasn't attached to the car and keeps popping of and hanging by the wire and a new bumper skirt was put on with no plastic rivets at either end so just came off either side. (Update 24/10/24) After a few emails back and forth someone was sent out to my address and both issues fixed.
3 september 2024
Antwoord van DLG Auto Services - Middlewich
We appreciate your feedback and understand your concerns about the car's condition upon return. We strive to ensure our vehicles are in excellent condition and will investigate this matter further.
Great service
Great service, kept me informed of everything that was happening, lovely friendly guys picking and dropping off my car
3 september 2024
Antwoord van DLG Auto Services - Middlewich
Thank you for your kind words. We're delighted to hear you had a positive experience with our service. We value your feedback and are glad you appreciated the communication and friendly service provided by our team.
The car was picked up repaired to a…
The car was picked up repaired to a high standard then brought back to me
29 augustus 2024
Antwoord van DLG Auto Services - Middlewich
We're so glad to hear that you were happy with the repair work on your car. We strive to provide our customers with the highest quality service and we're pleased to know that we met your expectations.
Excellent service through and kept me…
Excellent service through and kept me well updated even returned car early
29 augustus 2024
Antwoord van DLG Auto Services - Middlewich
Thank you for your kind words. We're thrilled to hear you were pleased with our service. We strive to keep our customers informed throughout the process and appreciate your feedback.
Communication is key
Communication is key! DLG Autos were from start to finish..Staff were polite and sincere. My car was a mess inside due to soil going everywhere , I felt guilty about this but I was reassured it would be cleaned inside and out , it was , it was perfect , so clean…The staff I dealt with are an asset to your company and I salute 🫡 you and would highly recommend you , Thankyou again
6 augustus 2024
Antwoord van DLG Auto Services - Middlewich
We truly appreciate your kind words and positive feedback. It's wonderful to hear that you had a positive experience with our team. We strive to provide excellent customer service and make sure our customers feel comfortable and confident throughout the process. We're glad you were happy with the cleanliness of your car and the care our staff provided.
First Class Service
Excellent service from start to finish. The staff were all very friendly and helpful. Brilliant communication throughout. They have done an amazing job with the repairs, my car came back looking like new again and freshly valeted. Can highly recommend.
24 juli 2024
Antwoord van DLG Auto Services - Middlewich
We are thrilled to hear that you had such a positive experience with our service. It's fantastic to know that our staff impressed you with their friendliness and helpfulness, and that you were pleased with the communication throughout the process. We're delighted that the repairs were completed to your satisfaction and that your car looks like new. Your recommendation means a lot to us and we appreciate you taking the time to share your feedback.
NOT SURE WHICH AREA I DEALT WITH BUT…
NOT SURE WHICH AREA I DEALT WITH BUT VERY HELPFUL AND STAYED IN TOUCH THROUGHOUT
6 augustus 2024
Antwoord van DLG Auto Services - Middlewich
We're so glad to hear you had a positive experience! It's wonderful to know that you felt supported throughout the process. We strive to provide helpful and responsive service, and we're happy to hear that we met your expectations.
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