Once my car was finally delivered to DLG Auto Services in Newbury, I was kept up to date on progress by Simon. He clearly explained the problems and the reason for delays e.g. waiting for parts to ar... Toon meer
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Lees wat reviewers zeggen
Everything was arranged and carried out as planned, professionally and quickly. Pick-up driver, was polite and friendly, texted message kept me updated and informed. Car returned in perfect cond... Toon meer
DLG repaired my Suzuki S Cross after the passenger front was hit by another car. The company emailed and phoned with updates about progress. The quality of repairs to front wing bumper area and trim... Toon meer
What a fantastic job. I had a situation with my vehicle which was pretty traumatic for myself. When I took my car to DLG Auto services I was spoken to and explained how everything was going to happen... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Arnhem Road 3, RG14 5RU, Newbury, England, Verenigd Koninkrijk
- 0345 2463669
4,2
Goed
280 reviews
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Antwoord van DLG Auto Services - Newbury
Thank you for your kind words. We're thrilled to hear you're happy with our updates, staff, and workmanship. We strive to provide the best possible experience for our customers.
Excellent work !
Excellent and prompt service makes the company great. Frequent updates on the progress of the repair keeps us hopeful and happy.
27 juni 2024
Wrote-off for scratches
I recently had an accident and was directed by my insurance company to DLG in Newbury for an evaluation. My experience with them was incredibly disappointing.
Firstly, they inspected my car and concluded that the suspension was severely damaged, the alignment was completely off, and a new steering rack was necessary. Based on their assessment, they wrote off my car, estimating repair costs at a staggering £11,000.
However, the very next day after they returned my car, I went to get the alignment checked elsewhere. To my surprise, the alignment was only slightly off and easily corrected (I have the before-and-after alignment papers to prove it). Additionally, I booked an MOT test and the technician found nothing wrong with the suspension.
Essentially, DLG wrote off my car over a few scratches and minor issues that were far from the severe damage they reported. This misjudgment not only caused unnecessary stress but also could have led to a significant financial loss.
To add to the frustration, when they returned my car, the front bumper splitter was broken. While they did replace it, this kind of mishandling further reflects their lack of care and professionalism.
Overall, my experience with DLG was highly unsatisfactory, and I cannot recommend their services based on my ordeal. They misdiagnosed serious issues, leading to an unjustified write-off, and returned my car with additional damage. Proceed with caution if you decide to use their services.
4 juni 2024
Review zonder uitnodiging
Antwoord van DLG Auto Services - Newbury
We understand your frustration and disappointment with your recent experience. We take all customer feedback seriously and strive to provide the best possible service. We are sorry to hear that you felt the assessment was inaccurate and that your car was returned with additional damage. We will investigate this matter further to ensure that our processes are followed correctly and that our customers receive the best possible care.
Excellent service
Excellent service, this company really understands customer service. Excellent communication all through my repair. Very polite and always presented with a smile. Well done to all.
3 juli 2024
Wonderful experience.The company kept…
Wonderful experience.The company kept in touch throughout and the repair was completed quickly.
Staff were also lovely, thank you.
26 juni 2024
Excellent service from start to finish
Quick, efficient and communication at each stage. Repairs were amazing too
30 mei 2024
Overall Excellent!
Great communication, follow up, timeliness and professionalism. Excellent repair work and completed quickly - had my car back to me within a week.
26 juni 2024
Excellent service from start to finish
Excellent service from start to finish. I highly recommend DLG Auto Services and will defintely use their service again should the need arise.
19 juni 2024
The staff were very helpful
The staff were very helpful and kept me updated on progress. Sadly the repair quality wasn’t great and had to be rejected twice. The staff excepted this and were apologetic.
29 mei 2024
Antwoord van DLG Auto Services - Newbury
Sorry to hear you were unhappy with the repair to your vehicle. Regrettably there were mistakes made with the original repair and for this I would like to apologise, and I hope hope the rectifications made are now up to a satisfactory standard.
Very good outfit
After a tyre blew causing a lot of rear end damage the DLG team were fantastic from initial phone call to final results delivery. V good repair too. Very highly recommended
12 april 2024
Absolutely First Class!
Absolutely First Class!
DLG were amazing. Great communication, prompt pick up and delivery and my car is absolutely perfect (and very clean!) Thanks so much!
8 mei 2024
Excellent repair
Great communication throughout the whole repair process which was completed to a high standard in a timely manner.
30 april 2024
Ist class repair
Ist class repair, very prompt, and car returned spotlessly clean inside and out.
30 april 2024
The team at Newbury
The team at Newbury were polite and helpful. They kept me update with the repairs and time scales for repair.
30 april 2024
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