Following an non fault accident , DLG was very quick to get in touch and collect our car from the recovery company. Good communication during the repair process and car returned all repaired. The only... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Perth DLG Auto Services Repairs to Audi Q3 Quattro TDI JSL 20. Right from the start the staff were polite & provided all information.Towards the end one minor complaint was dealt with professionall... Toon meer
I was contacted by DLG just after speaking to my insurer and arrangements put in place to bring a courtesy car and take my vehicle away within 48 hours. I was kept fully informed of the progress of t... Toon meer
Bedrijf heeft geantwoord
Frequent text updates were very helpful. I always felt like my car was being taken care of and although the parts took ages to come (2 & Half months!) the end result is fantastic. My car was even... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Friarton Bridge, Friarton Road, PH2 8DD, Perth, Scotland, Verenigd Koninkrijk
- 0345 877 6922
4,4
Uitstekend
230 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thank you for your help
Thank you for your help
Professional service
My Car is looking perfect
Many thanks to you all
Margaret
6 augustus 2024
Antwoord van DLG Auto Services - Perth
We are so happy to hear that you are pleased with the service you received and that your car looks perfect. We appreciate your kind words and feedback.
Poor aftercare service
Staff helpful and pleasant but car returned in a non-roadworthy condition and still no resolution.
6 augustus 2024
Antwoord van DLG Auto Services - Perth
We understand your frustration with the condition of your car upon its return. We strive to provide a seamless and satisfactory experience for all our customers, and we are disappointed to hear that this was not the case for you. We appreciate your feedback and will use it to improve our services.
First class next day service
My vehicle was collected from my house the next morning after my on line claim. The workman ship on the repair and after care service was first class. I would highly recommend DLG
4 juli 2024
Antwoord van DLG Auto Services - Perth
Thank you for your kind words and for taking the time to share your positive experience. We are thrilled to hear that you were happy with the service you received, from the vehicle collection to the repair and aftercare. We appreciate your recommendation and will continue to strive for excellence in all that we do.
Antwoord van DLG Auto Services - Perth
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you found our communication and service to be excellent.
Fantastic service from start to finish
Fantastic service from start to finish. I was contacted quickly and the repair process was explained in detail. My damaged car was picked up at the promised time and the repairs completed well within the timescale originally indicated. The car was returned swiftly with the repairs completed to a very high standard. The car had also been fully valeted. I was kept up to date regularly with the progress of the repairs. Following my collision, the experience I had with DLG Auto Services made a stressful situation so much easier. I’m very grateful for their professionalism and skill.
30 juli 2024
Antwoord van DLG Auto Services - Perth
We are delighted to hear about your positive experience with our services. We strive to provide our customers with a seamless and stress-free repair process, and it's wonderful to know that we met your expectations. We appreciate your kind words about our team's professionalism, communication, and the quality of our work. We are committed to delivering exceptional service and are thrilled that we were able to make a difficult situation easier for you.
Great customer service from everyone I…
Great customer service from everyone I spoke to on phone or at my house .perfect repair and ar taken a d brought back when they said they would 0
30 juli 2024
Antwoord van DLG Auto Services - Perth
We're so glad to hear you had a positive experience with our team. We appreciate you taking the time to share your feedback. It's wonderful to know that you were happy with the service you received, from the initial phone call to the completion of your repair. We strive to provide excellent customer service and are delighted to know we met your expectations.
Antwoord van DLG Auto Services - Perth
We appreciate you taking the time to share your positive experience. We're glad to hear that you were pleased with the repair and communication.
Speedy efficient repair...thanks
30 juli 2024
Antwoord van DLG Auto Services - Perth
We're so glad to hear that you had a positive experience with our repair service. We appreciate your kind words and feedback.
Great communication and timely repair…
Great communication and timely repair to a high standard
23 juli 2024
Antwoord van DLG Auto Services - Perth
We appreciate your kind words and are glad to hear that you were satisfied with our communication, timely repair, and the high standard of work.
Good, respectful service.
All questions were answered and everything was clear. I feel the team did a good job and respected me and my vehicle. Everything seems to have been sorted out okay.
10 juli 2024
Antwoord van DLG Auto Services - Perth
We appreciate your kind words and are glad to hear that you had a positive experience. We strive to provide excellent customer service and are pleased that our team was able to meet your needs. Thank you for choosing us.
Car repair
My car was repaired quickly and efficiently. I was kept informed about it's progress. Staff were polite and helpful.
26 juni 2024
Antwoord van DLG Auto Services - Perth
We're so glad to hear you had a positive experience. We appreciate your kind words about our staff and the speed of your repair.
Great service
Kept updated at all times as to stage of repairs. If It had to phone always good communication.
13 juli 2024
Antwoord van DLG Auto Services - Perth
We appreciate you taking the time to share your positive experience. We're glad to hear that you were kept informed throughout the repair process and that our communication was helpful.
Repair carried out in a timely manner
Repair carried out in a timely manner. Good quality looked like new.
10 juli 2024
Antwoord van DLG Auto Services - Perth
We appreciate your positive feedback and are glad to hear that you were satisfied with the repair. We strive to provide high-quality service and are pleased that you found the results to be satisfactory.
Very efficient and kept me updated on…
Very efficient and kept me updated on progress of repairs
16 juli 2024
Antwoord van DLG Auto Services - Perth
We appreciate your kind words and are glad to hear that you were pleased with the efficiency and communication during the repair process.
Very polite and kept me up to date with…
Very polite and kept me up to date with everything relating to my car
9 juli 2024
Straightforward,good communication…
Straightforward,good communication &service. Repair done well and quickly.
10 juli 2024
I was kept up to date of the various procedures the car was being taken through.
Collected on time by friendly knowledgeable driver.
3 juli 2024
Good service repair seems excellent car…
Good service repair seems excellent car returned beautifully cleaned!
26 juni 2024
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