Excellent service car picked up by a very helpful member of staff to be repaired resprayed. Kept incontact to let me know how repair was progressing did very professional repair & delivered back 3... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Dislikes: No real joined up working with car hire company. Very difficult to contact for updates and completion of repairs because phone was not answered and voicemail messages to return call we... Toon meer
Bedrijf heeft geantwoord
I'm so pleased that my car was repaired by this company. Great service from the start, from collecting my car, leaving me a decent courtesy car and keeping me updated along the way. My car was return... Toon meer
The service I received was excellent. I was kept informed of what was happening with my car from pick up to drop off and the repair itself was of a high standard. Would definitely recommend.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Contactgegevens
Ripley Drive, Normanton Industrial Estate, WF6 1TZ, Wakefield, Verenigd Koninkrijk
- 0345 3031704
4,4
Uitstekend
483 reviews
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Confidence in staff and their efficiency
Once DLG had been booked by our insurers to effect the repairs to our vehicle, they completed them in an efficient and professional manner. The staff were very courteous and polite, and always kept us informed as to where they were up, and expected completion times/dates.
18 december 2024
The kept in contact with how work was…
The kept in contact with how work was going and about waiting on parts
18 december 2024
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Good work but excuses to only do half a job
What they did was well done but only did half of the damage and I was told it would be cleaned and valetted but it wasn't.
10 december 2024
Antwoord van DLG Auto Services - Wakefield
We appreciate your feedback and understand your disappointment that the cleaning and valet services were not completed as promised. We strive to provide a thorough and satisfying experience for all our customers. We will take your comments into consideration to improve our services in the future.
Professional and Helpful.
Right from the start Direct Line took the stress out of the situation and dealt with everything. They kept us informed of how things were going and collected, repaired and delivered the car on the date and time specified. The repairs were excellent.
10 december 2024
Service was very good
Service was very good. The repair was excellent. You wouldn't know the car had been damaged. It arrived back very clean.
10 december 2024
Super speedy, very friendly and amazing work
Was contacted on the same day as my insurance claim logged (a Wednesday) was booked in for the following Monday and car was back by the Friday. Repair work very good, lots of updates during the process and a lovely clean at the end. Thank you 😊
6 december 2024
Review zonder uitnodiging
Great from start to finish the staff go…
Great from start to finish the staff go that extra mile for you can’t fault them at all 👍🏻👍🏻
3 december 2024
Good courtesy vehicle service and good…
Good courtesy vehicle service and good repairs.
3 december 2024
Excellent service,car delivered and…
Excellent service,car delivered and collected as promised, very clean and of similar size to own car plus had enough fuel.in to start off not just fumes. All in all. A very decent experience Thank-you
3 december 2024
I would highly recommend DLG.provide an exemplary service
DLG provide an exemplary service. All the staff I spoke with were competent and pleasant. The work to my vehicle was completed to a high standard and sooner than expected.
26 november 2024
DLG Auto Services Wakefield
I was given a time slot for when my car would be picked up from my home. They arrived as stated. They kept me updated by txt & phone calls over the two weeks they had my car in for repairs. They seem a very professional, reliable company. My car was brought back to my home at the time we agreed upon. All good.
23 oktober 2024
Repair to my golf GTD
Had a great experience with the company when my car was reversed into they collected it did the job which was to a very high standard.i had a warning light that came on took it back and they sorted it straight away. the staff were very helpful while I was waiting for the warning light to be sorted plus a 5 year guarantee on the paint work 👍🏻
15 november 2024
Review zonder uitnodiging
Good service.
19 november 2024
All the staff at DLG auto services…
All the staff at DLG auto services Wakefield where very friendly and informative
19 november 2024
Very professional and kept me informed…
Very professional and kept me informed during every step of the repair
19 november 2024
Very helpful and efficient.
Very helpful, when had problem after, fixed it, no problem.
19 november 2024
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