De Montfort College Reviews 

I recently completed an ncfe level 3 award course with de Montfort and I honestly had a really good experience. You get 6 months to complete it which was more than enough time for me with how quickly my work was marked and sent back to me.

My tutor was Christopher and was always quick to reply to my emails and questions which made it less stressful. The course is really in depth and actually challenged me in a good way, I feel like I learnt a lot instead of rushing through the assignments.

I am already working in a school so the award was beneficial for me. Overall I’m really happy I enrolled and I’ve already brought some of the shorter top up courses.

I enrolled with this college in good faith but unfortunately my experience has been disappointing, largely due to poor communication and customer service.

During a course transfer, I was told I would receive a “fresh six-month enrolment,” without it being made clear that this was linked to a previously purchased extension. This led to confusion, which was not resolved due to inconsistent responses. Requests to view the college’s terms and conditions relating to transfers and extensions, as well as requests to speak to a manager, were ignored.

When I requested a refund for an unused extension within the 14-day cooling-off period, I was initially informed—incorrectly—that cancellation rights did not apply to services. This was only corrected and a refund offered after I raised my consumer rights, at which point revised course dates were mentioned for the first time.
In terms of course content, the learning materials were difficult to engage with. The writing is dry, contains noticeable typos, and is not organised in a way that aligns with the order of assignment questions. This makes it unnecessarily hard to identify key information and complete coursework efficiently.

I would also advise prospective learners to look carefully at pricing. There always appears to be a “sale” running, which makes the advertised discounts feel misleading rather than genuinely time-limited.

Finally, while researching reviews, I noticed patterns that may be worth considering. Several five-star reviews appeared on the same days that the college replied to negative reviews, with another cluster appearing roughly two weeks later. I cannot comment on their authenticity, but potential customers may wish to take this into account when forming an overall impression.

Overall, while the courses may suit some learners, my experience suggests that communication, transparency, and organisation need improvement.

*Edit in response to the reply from De Montfort:
The statement regarding my alleged request for a free extension is factually incorrect. I have email correspondence that clearly demonstrates this. The information provided to me by the college was misleading, inconsistent, and at times contradictory.

Notably, the response below does not address the fact that my entitlement to a refund was initially denied, nor does it explain why my request to speak with a manager or to be referred to the relevant terms and conditions was not accommodated.

I would encourage prospective students to review both positive and negative feedback and draw their own conclusions. The manner in which concerns are handled is as important as the quality of the course itself, and in my experience, the standard of customer service fell short of expectations.

I hope prospective students take note of the tone of the college’s reply below. Their response was edited multiple times in a short period, suggesting it was reactive rather than considered. Instead of addressing the substance of the review, the reply adopts a defensive and accusatory tone.

Similar language appears in their response to another one-star review on this page. I would encourage readers to look at those replies themselves and draw their own conclusions.

I’ve recently started the Level 3 Teaching Assistant Award online with De Montfort College and my experience has been positive so far. The course is easy to follow and my tutor replies quickly when I need support. It’s early in the course, but I’m enjoying it and feel well supported.

The tutors and assessors were great. They really helped with everything when I needed any guidance and support. Course completed in good time. Thanks!

Just received my certificate, so happy. Tutor was always great help and replied quickly to my emails. Managed to finish my course quicker than expected so think I’ll try the diploma next :)

Excellent help and guidance throughout the course. Very helpful and friendly helpline staff.

I enrolled in a Teaching Assistant course with De Montforth College, but unfortunately my experience was very disappointing.

The information on their website was unclear and misleading. I initially selected the wrong course and, when I called the office, they agreed to change it for me — but without properly explaining the details. Important requirements, such as the length of the placement, only became visible after purchase, once access to the materials was already given.

I realised within two days (over a weekend) that I could not complete the placement requirement. Despite the fact that I had not even opened any of the learning materials, the college refused to allow a cancellation or even a downgrade. Instead, they pointed only to their terms and conditions, insisting there were no refunds, which meant I lost over £500. As someone without a steady income, this felt extremely unfair.

When I raised concerns and asked them to check my access log (to show I had not used the course materials), my requests were ignored. The responses I did receive were dismissive and unprofessional, which added to my stress.

In the end, due to my health and the lack of proper support, I could not complete the course. I found the overall quality very poor compared to accredited colleges, where learners receive proper assessment, placement support, and flexibility in cases of genuine hardship.

My honest advice: be very cautious before signing up with De Montforth College. Make sure you fully understand the terms, as there is no cancellation policy and very little genuine support once they have your money. Personally, I regret enrolling and would recommend choosing an established college instead.

I recently passed my TA Level 3 course with De Monfort and it was great. I am now working in my daughters school :)

I recently completed a course at De Montfort College, and I can't recommend them enough! From the moment I enrolled, I was impressed by the professionalism and support offered by their team. The course materials were comprehensive and engaging, making learning a joy.

The tutors at De Montfort are truly exceptional. They are not only experts in their fields but also incredibly supportive and always available to help with any queries or challenges I faced. Their feedback was constructive and encouraging, which greatly contributed to my overall learning experience.

This is a review of De Montfort College whose website is dmc.ac. I'm not 100% sure this is the right place but anyway.

De Montfort Colleges courses are sooo out of date I'm shocked they're still in use. It's like the study materials, which are just basically one long book we're written 10 years or more ago.

Another thing I don't like about De Montfort College is that when I signed up to my Level 3 course, I thought I was getting a good deal, as it said "August special offer", however since then, its stayed at that price EVERY month, which means there was no special offer to start with.

Not happy.
Not enjoying my experience so far.