DMD Collective Reviews 

I contacted DMD Collective looking for replacement door seals for a countertop dishwasher that was around two years old and therefore outside its warranty period.

The seals weren’t available as spare parts. However, Amanda from DMD Support offered to wait for a returned unit, have the seals removed from it and send them to me.

True to her word, Amanda arranged for both seals to be removed and dispatched to me. Replacement seals fitted and the dishwasher is now operational again with no leaks or error codes.

Fantastic customer service and a great example of going the extra mile for a customer. Many thanks to Amanda and DMD Collective.

I bought my DMD Collective dishwasher in July 2025, and it was fabulous for the first 13 months, but today I have the E6 heat fault code coming up, and it’s not heating the water. Not sure it’s cost-effective to repair. Disappointing that it’s just outside the 1 year guarantee period. Won’t go with a tabletop dishwasher again.

STILL WAITING FOR ISSUE TO BE RESOLVED!!

First email they claimed they never received but when I forwarded the same email to the same email address I suddenly get a response after making trust pilot review, yet when stating their responsibilities to sort the issue they’ve now gone radio silent again.. funny that this has been going on 3 weeks now. THE COMPANY DO NOT CARE

I bought a 4x6 DMD Collective Thermal Label Printer,I got it back and its not suitable and too flimsy and it didn't work or connect I purchased it through Debenhams and they said the purchase was through a 3rd party being Dmd Collective I asked to return the item I have been messed about by Debenhams and Dmd Collective for the last 5 days as they didn't want me to return it I had to threaten legal action and then I was sent a returns label . Its been 5 days of hell between DMD and Debenhams it will be the last time I order from here a total disgrace I expect I will wait a year now to get my refund as they just don't seem to want to refund my money a disgrace .In regards to you operating at weekends this has had noting to do with this utter nonsense it been during the week .

We recently bought a garden water feature, but unfortunately it arrived without the lighting loom. Accessed Customer Service via the portal, unfortunately no spare parts were available so had to return it, a bit of a wrangle getting a prepaid return label, hence 4☆ rating. From then on, great service (thanks Lucy). The replacement water feature arrived within two or three days of the return, happy with the aftercare and delighted with the item.

Response update.
I gave DMD additional information on the Thursday during business hours, and did not receive any response that day or Friday. Only when I left this review contact has been made. It turns out there is no stock of the item, although payment was taken.

Ordered an item via wowcher and have had no confirmation of the order from DMD. I have emailed DMD and they asked for the delivery postcode, even though the order details were in the email, I replied with the postcode, and 3 days later still no response. Wowcher have contacted DMD and I still have had no further response. The payment has been taken from my PayPal account, but I have no idea of when and if I will receive the item.

I have not used my Hoover yet due to me rushing to get it set up . My son has disabilities and I was rushing and done it wrong. I emailed DMD and very quick response with no hassle at all and sending out another one . I can’t tell you how much I appreciate this no nonsense no millions of questions and photos ect like most places . This is the best customer service I think I’ve ever experienced and highly recommend purchasing from here thank you again

Order a toastie maker from them. The item was never delivered. They ignored all my attempts to contact them and resolve this, they ignore the contact via the webform and they ignored the request directly via email. Mistakes can happen, but if they do, they need to respond and not just ignore people

My kettle stopped working that I bought in Feb they replaced it immediately took a couple of days to reply but sorted replacement swiftly

I bought a oven and cooker,the.table ones for camping,with nice oven and 2 electric plates.I used often during this year and it always worked perfectly until first one plate stopped working,then another one.I contacted support and they have been very nice and helpful and sorting out my issue.seems like it should be fixed soon.

Had a slight issue with the filter after only a few months but after emailing customer services, new part sent next day for free. Brilliant customer service.

I bought the 3 in 1 espresso machine for my wife. When the filter came out of the holder i could not get it back on without it blocking.

I contacted customer service to ask if they sold spare parts, and the customer service agent sent me a new filter and handle no questions asked.

Great service and very quick to reply.

Ordered a solar powered 4 tier water feature, which was registered as posted pretty quickly after ordering, but after EVRI added nothing but 'Waiting for parcel', after four days I messaged the seller (Shai), who responded very quickly, saying he'd send out a second water feature via DPD. shortly after this, I received an email from EVRI saying that the first water feature would arrive the following day. I messaged Shai back telling him this, and to my absolute amazement, he said keep the both. Both water features arrived today, the DPD one first, then shortly after, the EVRI one. very please with my purchase, and the absolutely awesome Customer Service and communication! I shall most certainly be buying from Shai again!!

There was a small fault with a product I ordered. When I emailed the response was immediate and the issue was resolved straight away. Will definitely be buying from here again; thank you Amanda

I bought the table top dishwasher and the product is fantastic. Does exactly what its supposed to and ive had it years without a problem until I accidently dropped the dish rack and broke it.Instead of buying a whole new dishwasher I contacted dmd collective to see if they could help me purchase a new rack as the dishwasher is still running like new. The customer service team were so fast and helpful getting back to me resolving my issue that I was honestly shocked. Would highly recommend their tabletop dishwasher and the customer service is perfect. Thanks all.

Ordered the steam mop and used for the first time over the weekend - it is brilliant - very easy to set up and use and got my floors really clean in no time.

Customer Services are brilliant and very quick to respond when I asked for some extra fibrecloth pads as spares. Very impressed with the service and the produce and would not hesitate to recommend.

Thermometer bought for me as a gift does not work. It looses connection if put in the oven so pretty useless for what it’s supposed to be. Although dmd recognise this is a fault they won’t replace it without a receipt therefore I would have to tell the person who bought it that it doesn’t work although doubt they kept the receipt for a smaller ticket item anyway.

Update: dmd are trying to be more helpful now given this was a gift and have asked for some details to help work out where it was bought . not sure where they got the idea i suggested it
was bought at B&m bargains from…. Is this a reply to another customer?

Selling faulty items, the DMD120 sock and switch has been through 3 switch components all of which have failed, on two different socks.
A review by the sun found a similar item that hasn't been grounded properly. Which could lead to faults. A gift from my mother in law and they are asking me to fish out receipts from her, instead of concern over the risky element, or offering to send a non faulty model.
Poor customer service via email. Staff member couldn't be bothered to deal with it and became robotic.

Update: I received the replacement part in the mail. However, still stand by my review that I would not buy from this company again. Original review: Got a heated Sherpa Fleece blanket as a gift. It was lovely, so I bought another. The first stopped working, I couldn't return it because it had been a gift (no receipt). Then the second one stopped working. I have the receipt and have contacted the company and they said they would send a new "controller" which they think is the problem, but I have not received the controller nor heard from them. Avoid this company, the blankets stop working and the service bad.

Do not buy from this company. Bought the L shaped table and it was like a damaged return item. No paper work, no screws and marks all over the wood. AVOID!!!!

Just to edit i did contact the company and wowcher a week prior to throwing the item. Also paid for express delivery which didn't come on the day stated. Stay well away nothing but excuses.