paw Champ unique services are truly amazing and greatly helpful. Even if you just need to talk to an expert, they're always there to lend an ear and help through any frustration you may be experiencin... Toon meer
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Lees wat reviewers zeggen
TESTABO 1 Monat für 39,99 € abgeschlossen. Nun werden alle 3 Monate 79,99 € via Paypal abgebucht. Totale Abzocke. Man bekommt keinen Hinweis, dass man das Test-Abo kündigen muss. Werde Anzeige erst... Toon meer
Bedrijf heeft geantwoord
Abofalle!!!! Ich habe einen Testmonat gewollt für 19,99€ Seither nunmehr werden mir 49,99 abgebucht ohne einen Zugang oder eine Info !! Nach mehreren Mails und Beschwerde über pay pal ( die... Toon meer
Bedrijf heeft geantwoord
ACHTUNG ABO FALLE! Man bekommt einen einmaligen Testzugang um 19,99$ und im Monat darauf werden einem ohne weitere Infos 49,99$ abgebucht. Das kriminellste daran ist das seit der Abbuchung mein Z... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Doggy Plan is an online platform designed to help dog owners of all experience levels train their furry companions. With a focus on dogs of all ages, our platform is filled with easy-to-follow instructions, expert advice, and helpful tips to ensure that you and your dog get the most out of the training process. Whether you're dealing with a brand new puppy or an older dog with bad habits, Doggy Plan has everything you need to achieve your training goals.
Contactgegevens
Verenigde Staten
- +1 (877) 624-1755
- support@doggy-plan.com
- doggy-plan.com
2,3
Slecht
593 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
This is the worst company ever
This is the worst company ever. Do not use their services. They do not work. We stopped using them after 1 week of nothing changing not even slight changes. They billed us unexpectedly for a 6month charge, we cancelled day of, and they refused a full refund after we haven’t even used the services for MONTHS! When we called them out on their poor subscription policy they said there is no exceptions. Unreal. Do not fall for this companies crap.
18 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Dominique,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative impression you may have had of our service. We have reached out to you regarding your refund and are committed to resolving your concerns as quickly as possible.
Your satisfaction is important to us, and we continuously strive to enhance our service. We look forward to hearing back from you soon!
Kind regards,
Doggy Plan Support Team
Amazing customer service and product
Amazing customer service and product. Highly recommend!!
17 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Matt,
Thank you for taking the time to leave your review.
Thank you for your kind words; they mean a lot to us. Wishing you a successful training experience!
If you need any assistance, please do not hesitate to reach out to us.
Kind regards,
Doggy Plan Support Team
Abofalle!!!
Leider bereits mehrmals gemeldet durch andere Benutzer, bin ich leider ebenfalls auf diese Abofalle reingefallen.
Nach einem Testabo für 48€ habe ich die Übungen aufgrund der schlechten Übersetzung sowie teilweise langsamere und teilweise schnellere Übersetzung sowie den Englischen Tests nicht mehr weiter genutzt. Nach einem halbem Jahr wurden mit dann 120 € ohne jegliche Vorankündigung abgezogen. Bei allen anderen Anbietern und deren Abos die ich sonst eingegangen bin, kam jeweils eine Meldung ca. 1 Woche vorher. Leider nicht bei Doggyplan. Auf die Reklamation kamen zwar promte Antworten, eine Rückvergütung wurde mir aber dennoch nicht gewährt! Zumindest bekam ich nun eine Bestätigung dass das Abo gekündigt sei.
Schade. Daher kann auch ich Doggyplan nicht weiterempfehlen
17 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Lieber Thomas,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung abzugeben.
Wir wissen Ihr Feedback sehr zu schätzen, da es dazu beiträgt, dass wir den Kurs ständig verbessern. Und es tut uns leid, dass Sie eine negative Erfahrung mit uns gemacht haben.
Sie sollen wissen, dass wir unsere Kunden sehr schätzen und wir haben uns bemüht, auf Ihre Bedenken einzugehen. Allerdings haben wir noch keine Antwort von Ihnen erhalten.
Wir sind bestrebt, Ihre Erfahrungen mit uns zu verbessern und freuen uns darauf, bald von Ihnen zu hören.
Mit freundlichen Grüßen,
Doggy Plan Support Team
Worthless product, terrible service
Worthless product and terrible customer service. I requested a refund the same day my card was charged for subscription renewal. I was recently laid off and had forgotten to cancel it. They refused my refund request. I told them about my current hardship, but they didn't care. Horrible company.
9 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Stracey,
We sincerely regret that you had a negative experience with us. Please rest assured that we are fully committed to resolving any issues our customers may have. Our Support Team has already contacted you via email to help you and provide you with the best resolution, however we are still waiting for your reply.
We strive to improve your experience with us and look forward to your reply!
Kind regards,
Doggy Plan Support Team
Repeat charges on painful videos
Repeat charges on videos that are too painful to watch in full. This is utter garbage. Avoid it at all cost, or it will cost you, like it has me.
10 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Customer,
Thank you for your review.
We sincerely apologize that our videos did not meet your expectations. We are committed to improving your experience with us, and we encourage you to reach out to us directly at support@doggy-plan.com.
Your satisfaction is our top priority, and we greatly value your feedback!
Kind regards,
Doggy Plan Support Team
Absolutely terrible - AVOID
Truly, truly appalling.
The repeat charges mount up, it ends up costing you a fortune.
But the content.. it is embarrassingly dreadful. What should be just 5 minutes is dragged out to 25 minutes. It is excruciating to listen to, repetitive and barely better than common sense. You will learn NOTHING from this and it will not help you or your dog.
I used it for about 2 weeks and then abandoned it. Forgot about it and incurred a total of US$192 of charges before I noticed. It was difficult to find a way to cancel, but I managed eventually.
However someway, somehow, I managed to have a 2nd account. I have only just managed to cancel that one, another US$168 wasted. I contacted them and asked if, in good faith, they would refund the 2nd account. Outright refusal.
This outfit is based in Limassol, Cyprus. The billing name on your CC or Paypal will change - that is a flag that they are being accused of cheating people.
Learn from my foolishness and experience and....AVOID, AVOID, AVOID
4 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Gus,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative experience you may have had with us. We understand the importance of transparency and clarity in subscription plans, and we apologize if this information was not communicated effectively during your sign-up. Your feedback is invaluable in helping us identify areas for improvement, and we appreciate you bringing this matter to our attention.
We would appreciate the opportunity to improve your experience with us. Please don't hesitate to reach out at support@doggy-plan.com so we can address any concerns you may have.
Kind regards,
Doggy Plan Support Team
SCAM...Just sucking funds from me and…
SCAM...Just sucking funds from me and no way to cancel. B's'i't
3 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Paulina,
Thank you for sharing your experience with us. I’m sorry to hear about the trouble you've had canceling your subscription, and I can completely understand your frustration. Rest assured, we are here to help resolve this for you.
Please reach out to our support team, and we’ll assist you with canceling your subscription and addressing any other concerns you may have. You can contact us in any of the following ways:
-Email us at support@doggy-plan.com
-Submit a request via our contact form: https://doggy-plan.com/questionary/contacts
-Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
We’re here to assist you and ensure that everything is taken care of as quickly as possible.
Best regards,
Doggy Plan
Prélèvement d’une année sans Avis
Prélèvement d’une année sans Avis, pour 117,99€ alors que cela n est mentionné nul part au moment de la subscription. Ils parlent de renouvellement alors que ce n est pas vrai: j’avais payé 47,99€ la premiere fois. Ce n’est donc pas un renouvellement.
2 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Cher client,
Merci d'avoir pris le temps de partager vos commentaires. Je suis vraiment désolé d'entendre parler de la confusion concernant vos frais d'abonnement, et je comprends parfaitement à quel point cette situation peut être frustrante.
Je tiens à vous assurer que nos conditions d'abonnement, y compris les détails de renouvellement, sont décrites lors du processus d'inscription, mais je regrette si cela n'était pas clair lors de votre abonnement. Nous serions heureux d'examiner de plus près votre compte et de vous fournir des éclaircissements supplémentaires sur ces frais.
N'hésitez pas à contacter notre équipe d'assistance afin que nous puissions vous aider directement. Vous pouvez :
-Nous envoyer un e-mail à support@doggy-plan.com
-Soumettre une demande via notre formulaire de contact : https://doggy-plan.com/questionary/contacts
-Utilisez notre chat en direct en vous connectant à votre compte, en visitant la page Contactez-nous et en cliquant sur le bouton Chat dans le coin inférieur droit.
Nous sommes là pour vous aider et nous avons hâte de résoudre ce problème pour vous.
Cordialement,
Doggy Plan
Agree with previous reviews
BEWARE OF THIS COMPANY. IT IS A SHAM
Agree with previous reviews - they do not refund your money. They do respond quickly to tell you they do not refund monies unless VERY specific criteria is met.
Once you pay you funds - be sure to cancel as they will send you NO communication to let you know your renewal is due - they will just charge you.
I Initially put in the review, they then put in a very kind response (below) but it was all a sham - they offered a refund that has never come about. BEWARE
30 september 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Lyn,
We’re truly sorry to hear that your experience hasn’t been what you expected, and we understand how frustrating this can be.
Our support team is working in accordance with money-back guarantee, and we are sorry to know that you are not satisfied with that.
That said, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns. Nevertheless, we are ready to help you out and provide you withe the best possible alternative:
Email us directly at support@doggy-plan
Submit a request via our contact form: https://doggy-plan.com/questionary/contacts
Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
Please don’t hesitate to reach out. We’re here to assist you!
Absolutely god awful company
Absolutely god awful company. Charge you the money and don't send the product. When you email them for a refund, they communicate in templates and don't answer specific questions. They refuse refunds as per their policy, when you never received the product, and therefore have no way of contacting the company to cancel the service. I have been fighting with them for days, and even after agreeing to submit a refund, they won't tell you for how much and it will be some random dollar amount. Seems odd that my bank has no record of the refund and when you ask them to provide proof that the money was refunded they'll reply in 24 hours and ensure you it was refunded but won't be on your statement. This is not how this process works. I would recommend refuting the funds with your bank as soon as possible. It is not worth the hassle of dealing with their customer service, lacking poor English, math, and communication skills.
26 september 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Lauren,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative experience you may have had with us. Your feedback is invaluable in helping us identify areas for improvement, and we appreciate you bringing this matter to our attention.
Rest assured, we take refund requests seriously and are committed to finding the best possible solutions for our customers.
If there is anything we can do to assist you, please do not hesitate to contact us. We would be more than happy to help.
Kind regards,
Doggy-Plan Support Team
Estafadores !!!!
A mi me pasó igual , pagué 20€ y al cabo del mes me han cobrado 70!! Que alguien me diga por favor cómo poder devolverlo es una ESTAFA en toda regla , en ningún momento avisan de que es una suscripción!!!!
12 juli 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Estimada Lolita,
Gracias por tomarse el tiempo para dejar su opinión.
Nos disculpamos sinceramente por cualquier experiencia negativa que haya podido tener con nosotros. Entendemos la importancia de la transparencia y la claridad en los planes de suscripción, y nos disculpamos si esta información no fue comunicada de manera efectiva durante su registro. Sus comentarios son muy valiosos para ayudarnos a identificar áreas de mejora, y le agradecemos que nos haya informado sobre este asunto.
Tenga la seguridad de que nos tomamos muy en serio las solicitudes de reembolso y nos comprometemos a encontrar las mejores soluciones posibles para nuestros clientes.
Si hay algo que podamos hacer para ayudarle, no dude en ponerse en contacto con nosotros. Estaremos encantados de ayudarle.
Un cordial saludo,
Doggy Plan Support Team
Been trying to cancel this so far they…
Been trying to cancel this so far they have taken over £300 from and got nothing back- this is definitely one for watchdog (which I have contacted) I WANT MY MONEY BACK !!!!!!
24 september 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Trish,
Thank you for taking the time to provide your feedback.
We are sorry to hear that our course did not meet your expectations. However, your feedback is invaluable to us as it helps us to identify areas for improvement.
Please know that we are committed to addressing any concerns our customers may have. We carefully review all refund requests to ensure our policy is fair and effective for our users.
We would appreciate the opportunity to improve your experience with us. Please don't hesitate to reach out so we can address any concerns you may have.
Kind regards,
Doggy Plan Support Team
Crissement de la marde
Crissement de la marde, j'ai eu un prélèvement pour renouvellement d'abonnement sans courriel d'avertissement et lorsque j'ai annuler l'abonnement, aucun remboursement et on m'a bloqué l'accès, malgré que le paiement ait passé.
24 september 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Chère Katrine
Nous vous remercions d'avoir pris le temps de laisser votre commentaire.
Nous nous excusons sincèrement pour toute expérience négative que vous avez pu avoir avec nous. Nous comprenons l'importance de la transparence et de la clarté dans les plans d'abonnement, et nous nous excusons si cette information n'a pas été communiquée efficacement lors de votre inscription. Vos commentaires sont précieux pour nous aider à identifier les domaines à améliorer, et nous vous remercions d'avoir porté cette question à notre attention.
Soyez assuré que nous prenons les demandes de remboursement au sérieux et que nous nous engageons à trouver les meilleures solutions possibles pour nos clients.
Si nous pouvons faire quoi que ce soit pour vous aider, n'hésitez pas à nous contacter. Nous nous ferons un plaisir de vous aider.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Doggy Plan Support Team
Disgusting company - FRAUD!
Disgusting company
I discovered 5 months worth of payments (£250) taken from bank for an account for doggy-plan.com which I never set up - never even heard of them before!
I contacted them and they could not care less. Would not even acknowledge that I clearly did not have any account associated to my name or email. No way they were going to give me a refund.
I had to report as fraud and am trying to claim though bank.
Do not use this fraudulent company!
24 september 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Chloe,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative experience you may have had with us. We understand the importance of transparency and clarity in subscription plans, and we apologize if this information was not communicated effectively during your sign-up. Your feedback is invaluable in helping us identify areas for improvement, and we appreciate you bringing this matter to our attention.
Rest assured, we take refund requests seriously and are committed to finding the best possible solutions for our customers.
If there is anything we can do to assist you, please do not hesitate to contact us. We would be more than happy to help.
Kind regards,
Doggy Plan Support Team
SCAM!!!!!!!!!!
16 september 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Sarah,
Thank you for taking the time to provide your feedback.
Please rest assured that it is never our intention to make you feel misled in any way.
Please know that we are committed to addressing any concerns our customers may have. If there's anything else we can do to help, please don't hesitate to reach out to us at support@doggy-plan.com.
Kind regards,
Doggy Plan Support Team
Total scam I just click on it to look…
Total scam I just click on it to look but did not authorize a $119’oo payment. I had to cancel my credit card cause they wouldn’t stop trying to charge me. I don’t have that kind of money being on a fixed income. PLEASE BEWARE
20 september 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Joy,
Thank you for sharing your experience. I completely understand how concerning an unexpected charge can be, especially when you're on a fixed income. I’m really sorry to hear about the confusion regarding the payment. Please know that any charges should only occur after confirmation during the initial payment, but we absolutely want to get this resolved for you.
We’re here to help clarify what happened and assist in resolving the issue. Please contact our support team so we can investigate this further and make things right. You can reach us in any of the following ways:
-Email us at support@doggy-plan.com
-Submit a request via our contact form: https://doggy-plan.com/questionary/contacts
-Use our live chat by logging into your account, visiting the Contact Us page, and clicking on the Chat button at the bottom right corner.
We’re committed to ensuring your concerns are addressed, and we look forward to helping you with this.
Best regards,
Doggy Plan
Total scam
Total scam. Do not open the instagram page. They charged me $119.99 which was unauthorized. I had to make a report for American Express so they would not pay the HORRIBLE COMPANY
22 september 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Sherri,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative experience you may have had with us. We understand the importance of transparency and clarity in subscription plans, and we apologize if this information was not communicated effectively during your sign-up. Your feedback is invaluable in helping us identify areas for improvement, and we appreciate you bringing this matter to our attention.
If there is anything we can do to assist you, please do not hesitate to contact us. We would be more than happy to help.
Kind regards,
Doggy Plan Support Team
Abo-Falle ohne weitere Info/Vertrag
Wenn ich könnte, würde ich gar keinen Stern abgeben.
Anscheinend bin ich nicht die Einzige, die auf diese Abo-Falle rein gefallen bin. Leider ist mir gerade erst, durch die 3. Abbuchung, aufgefallen, dass ich offensichtlich ein Abo abgeschlossen habe. Mir ist nicht einmal bewusst, dass ich ein Abo abgeschlossen habe. So etwas ist mir noch nie passiert, da ich bei so etwas sehr vorsichtig bin. Ich habe mir die Seite angeschaut, das weiß ich. Offensichtlich sogar das Testabo abgeschlossen. Dennoch bin ich mir sicher, dass hier von einer einmaligen Summe die Rede war.
Nun wurde mir das 3. Mal 79,99€ abgebucht. Info kam lediglich von Paypal. Ich habe gerade meine E-Mails durchgeschaut, ich habe von diesem Unternehmen keine Unterlagen und keinen Vertrag.
Ich hoffe, dass der Vertrag, den ich vorhin sofort gekündigt habe nun auch wirklich, wie schriftlich bestätigt, storniert wurde.
Gerade mit dem Sitz der Gesellschaft hatte ich Bauchschmerzen und hätte nie ein Abo mit dieser Gesellschaft abgeschlossen.
Sicher werde ich jetzt auch die Standardantwort erhalten, die hier jeder bekommen hat.
Grausam!!
Bloß nichts abschließen!!!
18 september 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Liebe Manuela,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung abzugeben.
Wir wissen Ihr Feedback sehr zu schätzen, denn es hilft uns bei unseren ständigen Bemühungen, unsere Dienstleistungen zu verbessern.
Wir bedauern zu hören, dass Sie sich Ihres Abonnements nicht bewusst waren. Bitte seien Sie versichert, dass alle relevanten Informationen während des Anmeldeprozesses bereitgestellt werden. Darüber hinaus ist unser Team sehr reaktionsschnell und steht Ihnen bei allen Fragen jederzeit zur Verfügung.
Sollten Sie weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Mit freundlichen Grüßen,
Doggy Plan Support Team
Achtung Abofalle!!!
Nach dem Testmonat werden hier weiterhin Beträge in Höhe von 79,99 € abgebucht! Das man hier ein Abo abschließt, ist nirgendwo ersichtlich!
16 september 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Liebe Simone,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung abzugeben.
Wir wissen Ihr Feedback sehr zu schätzen, denn es hilft uns bei unseren ständigen Bemühungen, unsere Dienstleistungen zu verbessern.
Wir bedauern zu hören, dass Sie sich Ihres Abonnements nicht bewusst waren. Bitte seien Sie versichert, dass alle relevanten Informationen während des Anmeldeprozesses bereitgestellt werden. Darüber hinaus ist unser Team sehr reaktionsschnell und steht Ihnen bei allen Fragen jederzeit zur Verfügung.
Sollten Sie weitere Unterstützung benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Mit freundlichen Grüßen,
Doggy-Plan Support Team
TYPICAL SUBSCRIPTION SCAM
Typical subscription scam! The initial trial period is very misleading, somewhere in the fine print you agree to being charged $80 and they will not refund you. It's very difficult to cancel. I had to cancel through PayPal. The videos are OK but not worth the $$$.
15 september 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Vicki,
Thank you for taking the time to provide your feedback.
Your feedback is highly valued, as it helps us identify areas for growth. We apologize for any negative impression you have received of our service.
Please know that we are committed to addressing any concerns our customers may have. We carefully review all refund requests to ensure our policy is fair and effective for our users.
We would appreciate the opportunity to improve your experience with us. Please don't hesitate to reach out so we can address any concerns you may have.
Kind regards,
Doggy Plan Support Team
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