paw Champ unique services are truly amazing and greatly helpful. Even if you just need to talk to an expert, they're always there to lend an ear and help through any frustration you may be experiencin... Toon meer
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Lees wat reviewers zeggen
TESTABO 1 Monat für 39,99 € abgeschlossen. Nun werden alle 3 Monate 79,99 € via Paypal abgebucht. Totale Abzocke. Man bekommt keinen Hinweis, dass man das Test-Abo kündigen muss. Werde Anzeige erst... Toon meer
Bedrijf heeft geantwoord
Abofalle!!!! Ich habe einen Testmonat gewollt für 19,99€ Seither nunmehr werden mir 49,99 abgebucht ohne einen Zugang oder eine Info !! Nach mehreren Mails und Beschwerde über pay pal ( die... Toon meer
Bedrijf heeft geantwoord
ACHTUNG ABO FALLE! Man bekommt einen einmaligen Testzugang um 19,99$ und im Monat darauf werden einem ohne weitere Infos 49,99$ abgebucht. Das kriminellste daran ist das seit der Abbuchung mein Z... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Doggy Plan is an online platform designed to help dog owners of all experience levels train their furry companions. With a focus on dogs of all ages, our platform is filled with easy-to-follow instructions, expert advice, and helpful tips to ensure that you and your dog get the most out of the training process. Whether you're dealing with a brand new puppy or an older dog with bad habits, Doggy Plan has everything you need to achieve your training goals.
Contactgegevens
Verenigde Staten
- +1 (877) 624-1755
- support@doggy-plan.com
- doggy-plan.com
2,3
Slecht
593 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 83% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Do not buy.. Customer service is atrocious
Customer service is atrocious, don't buy into their money back guarantee, their methods are poor and you only have 30 days from purchase and need to prove they are rubbish. Also they will take money from your account to re-subscribe so ensure you don't get caught in their trap as they will absolutely refuse to refund this awful company, terrible product and the worst customer service I have experienced... ever!
19 november 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Jax,
Thank you for taking the time to share your feedback. We are very sorry to hear about your negative experience, and I want to assure you that we take your concerns seriously.
We aim to provide clear communication about our policies, including our money-back guarantee and subscription terms on the Payment Page, and we regret that your experience has fallen short of expectations. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused.
If you’re open to discussing this further, we`d be happy to review your account to see if there’s anything we can do to address your concerns.
Thank you again for sharing your experience. Your feedback is invaluable in helping us improve our service and processes.
I'm very angry
I'm very angry, I never know they're going to charge me more, I mean 119 pound for what?
I would give 0 star as well.
17 november 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Magdolna,
We are truly sorry to hear about your frustration and disappointment. We completely understand how upsetting an unexpected charge can be.
We strive to make our billing and subscription terms as clear as possible, and we regret if this was not your experience.
To clarify, 119.99 is part of a 6-month subscription, which was selected on the initial page where you purchased the trial. The details regarding subscription are clearly outlined on the payment screen, so you could make an informed decision before proceeding.
That said, our priority is ensuring you have the support you need. We’re available 24/7, and would love to help clear up any questions or concerns.
Arnaque depuis juillet 2024
Bonjour
Je viens vers vous gentiment avant d’aller plus loin suivant vos réponses
Je n’ai signé ou accorder aucun contrat avec vous. J’ai réglé en juin 19,99 € c’était juste pour voir quelques séances.
Vous pouvez voir d’ailleurs que depuis le mois de juin, je ne suis pas retourné sur votre site
Par contre, depuis juillet, vous me prélevez 49,99 euros par mois
Je vous en demande le remboursement le plus rapidement possible ainsi que d’arrêter immédiatement vos prélèvements Qui seront désormais refusés
Dans l’attente de votre réponse
Cordialement
Mme
11 juni 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Cher utilisateur,
Merci d'avoir pris le temps de partager vos commentaires. Je suis vraiment désolé d'apprendre que vous avez eu une expérience négative et je tiens à vous assurer que nous prenons vos inquiétudes au sérieux.
Nous nous efforçons de fournir une communication claire sur nos politiques, y compris notre garantie de remboursement et nos conditions d'abonnement, et je regrette que votre expérience n'ait pas été à la hauteur de vos attentes. Je comprends à quel point cela doit être frustrant et je m'excuse sincèrement pour tout inconvénient causé.
Pour clarifier, 49,99 $ fait partie d'un abonnement mensuel, qui a été sélectionné sur la page initiale où vous avez acheté l'essai. Les détails concernant l'abonnement sont clairement indiqués sur l'écran de paiement, afin que vous puissiez prendre une décision éclairée avant de continuer.
Cela dit, notre priorité est de nous assurer que vous bénéficiez de l'assistance dont vous avez besoin. Nous sommes disponibles 24h/24 et 7j/7 et serions ravis de vous aider à dissiper toute question ou préoccupation.
If I could give zero I would
If I could give zero I would.
I am appalled by this company's lack of customer service and care.
Like others I too fell for the autorenewal to the tune of £119.00
I have reported this company to OFT Gibraltar and have included a link to these reviews as evidence of poor trading practices and lack of customer support or care.
I have not received ANY communication from this company since taking my money.
I cannot recommend
Update: having been in constant contact with customer service and following contact with OFT Gibraltar I have received a full refund. Please be careful if you choose to engage with this company.
15 november 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Customer,
Thank you for sharing your experience. We sincerely apologize for the frustration and disappointment you faced with our service. Your concerns regarding the unexpected auto-renewal and lack of communication are entirely valid, and we regret that your experience was not up to our standards.
We are glad to hear that your refund has been processed successfully, and we appreciate your persistence in resolving the matter. Your feedback has been noted, and we will use it to improve our processes and communication to prevent similar situations in the future.
If there’s anything further we can do to assist you, or if you’d like to share additional feedback, please don’t hesitate to contact us. Your experience matters, and we are committed to making things right.
Es un fraude, te.aplican renovaciones
Te dan un plan por 6 meses por $49.99 y posteriormente sin previo aviso por correo te cobran "una renovación automatica" y no te quieren devolver nada aunque si te contestan que se toman muy en serio las solicitudes de reembolso no te regresan NADA.
En cualquier empresa seria, si no estas de acuerdo y cancelas de inmediato te regresan el dinero. Pero al.ser un fraude NO TE.REGRESAN NADA.
1 november 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Chère Claudia,
Nous vous remercions d'avoir pris le temps de laisser votre commentaire.
Nous nous excusons sincèrement pour toute expérience négative que vous avez pu avoir avec nous.
Soyez assurée que nous n'avons jamais eu l'intention de vous induire en erreur de quelque manière que ce soit. Toutes les informations pertinentes sont fournies au cours de la procédure d'inscription et nous nous excusons sincèrement si elles n'étaient pas suffisamment claires.
Soyez assuré que nous prenons les demandes de remboursement au sérieux et que nous nous engageons à trouver les meilleures solutions possibles pour nos clients.
Nous nous engageons à résoudre tous les problèmes ou préoccupations de nos clients. Si nous pouvons faire quoi que ce soit pour vous aider, n'hésitez pas à nous contacter. Nous nous ferons un plaisir de vous aider.
Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,
Doggy-Plan Support Team
Abofalle…
Abofalle…
Leider fällt jeder mal rein. Hier die Firma setzt - meiner Erfahrung nach - auf die klassische Abofalle.
Es wird ein einmaliges abbuchen suggeriert um dann nach einem halbe Jahr mehr Geld einzufordern in meinem Fall 119,99€.
Aktualisierung:
Doggy-Plan hat prüfen lassen, ob ich „echt“ bin. Man kann also davon ausgehen, dass die Dunkelziffer der Doggy-Plan Opfer bei weitem höher ist und diese sich durch die Anfrage abschrecken lassen und die Bewertung dann zurückziehen.
Weiteres Update: Doggyplan hat versucht, mich zu kaufen — kostenlose Nutzung des angebotenen Services, wenn ich die Review lösche.
Sie bleibt natürlich :-)
9 november 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Lieber Alexander,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung abzugeben.
Wir entschuldigen uns aufrichtig, aber wir haben uns bemüht, Ihr Problem zu lösen, was Sie jedoch nicht akzeptieren wollten. Wir sind stets bemüht, unseren Kunden zu helfen und ihre Erfahrungen mit uns zu verbessern.
Wir bedauern zu hören, dass Sie sich Ihres Abonnements nicht bewusst waren. Bitte seien Sie versichert, dass alle relevanten Informationen während des Anmeldevorgangs angegeben werden.
Wenn wir Ihnen noch bei irgendetwas behilflich sein können, zögern Sie bitte nicht, sich mit uns in Verbindung zu setzen: support@doggy-plan.com. Wir helfen Ihnen immer gerne weiter!
Mit freundlichen Grüßen,
Doggy Plan Support Team
Awful company.
Awful company.
Paid for what i thought was 3 months of training on special offer, couldn’t even get past 5 minutes in the videos as they were AI generated, it was ridiculous. 3 months later £79.99 was removed from my account with no warning. I contacted doggy plan to get a refund as i had no idea i was in a subscription with them, and i asked for the subscription to be cancelled, never heard anything back and 3 months later here we are again with £79.99 trying to be removed from my account. I’ve had to email again to get it cancelled however from my experience, it seems they ignore your requests and continue to steal money from your account. Absolutely disgusting. Let’s hope it gets cancelled and they refund me, not that i have much hope of that.
Avoid at all costs
8 november 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Emma,
Thank you for taking the time to leave your review.
Please be assured that we are always committed to addressing any concerns our customers may have. If you have not yet received a response, it is possible that we did not receive your inquiry, as we strive to respond promptly and attentively.
If there is still anything we can assist you with, please do not hesitate to reach out to us at support@doggy-plan.com. We are always happy to help!
Kind regards,
Doggy-Plan Support Team
SCAM
As others have noted, this is a scam. It is not clear that it is a subscription, otherwise I would have immediately unsubscribed. Customer service is just an automated refund rejection.
7 november 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear James,
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand how frustrating it can be when there’s confusion about subscription terms.
We wanted to follow up as we reached out to you with a resolution and would love to address any remaining concerns. If you didn’t receive our previous communication, please let us know, and we’ll be happy to provide further assistance. We are committed to resolving this and ensuring you have a positive experience with us.
Your feedback is important, and we’re continuously working to improve our service and transparency. Please don’t hesitate to reach out if there’s anything we can do for you.
Thank you for your patience.
Trials automatically roll into plans w/no advance notice - but responsive customer service
I am updating my review to 3 stars, because the company's customer service is very responsive and took my original review seriously. They reached out and asked me how they can make it right, which included discounts and other training materials, along with a refund of the renewal.
I can not (in good conscious) give it higher than a 3-star rating, as I never actually used the service. So I cannot comment on how effective or user-friendly it is. Website seems easy enough to navigate, which is a plus.
***************************************************
I had signed up for a paid trial and after realizing I didn't really have time for it, I had cancelled. Unfortunately, I did not hold onto the cancellation request for the last 5 months. And I had not realized the cancellation was not completed, as I got charged for the next 6 months. (Yes this was my fault for not keeping the confirmation). I reached out again, as I was charged $120. However, it is stated in the Terms of Use:
"A trial subscription provides you access to the Service for a specified period, as it is outlined when you sign up for the trial. Unless you cancel before the end of the trial, your access to the Service will automatically continue and it will seamlessly transition into the subscription plan. In such a case you will automatically be charged without further notice."
***************************************************
I was fully expecting to take the $120 hit, since I did not confirm the cancellation several months ago, nor did I hold onto a copy of my request. The fact that they read reviews and reached out makes me feel better. I did ask that they consider changing their methods and start to email customers when renewals are coming up. But I would suggest anyone considering using The Doggy Plan to just mark their calendar for renewals and to hold onto confirmations (if need be).
3 november 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Kellie,
Thank you for taking the time to update your review and share such thoughtful feedback. We’re pleased to know that our customer service efforts left a positive impression, and we truly appreciate your understanding and fairness in assessing the situation.
We recognize the importance of clear communication regarding renewals and cancellations, and your suggestion to send renewal reminders is an excellent one. Feedback like yours helps us identify areas where we can improve, and we’ll take it into consideration as we refine our processes.
If you ever decide to revisit the service in the future or have any additional suggestions, we’re here to help. Thank you again for giving us the opportunity to make things right.
Wishing you all the best!
Signed my wife up for a subscription…
Updating review as they did issue a partial refund, when it was initially refused.
30 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Michael,
Thank you for updating your review and for acknowledging the partial refund we provided. While we regret that your initial experience did not meet expectations, we are glad we could work toward a resolution.
Your feedback is invaluable, and we’ll continue to use it to improve our processes and ensure better experiences in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
We truly appreciate your patience and understanding.
No me suscribí y ahora me cobraron…
No me suscribí y ahora me cobraron $1.000 y no tengo como cancelar porque no tengo cuenta.
Ya hice una pero en ningún lado te da opcion para cancelar.
Ayuda !!!!
6 november 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Estimada Thania,
Gracias por comunicarte con nosotros y lamentamos saber que estás experimentando esta frustración.
Según lo que descubrimos en nuestro sistema, tienes una cuenta registrada en mayo de 2024 con una suscripción mensual de 49,99 USD, que se seleccionó en la página inicial donde compraste la prueba. Los detalles sobre la suscripción se describen claramente en la pantalla de pago, por lo que puedes tomar una decisión informada antes de continuar.
Dicho esto, nuestra prioridad es garantizar que tengas el soporte que necesitas. Estamos disponibles las 24 horas, los 7 días de la semana y nos encantaría ayudarte a aclarar cualquier pregunta o inquietud.
Aufgrund eines Missverständnis wendete…
Aufgrund eines Missverständnis wendete ich mich an den Kundenservice welcher sehr schnell und freundlich reagierte und nach einem kurzn schriftlichen Gespräch auch sehr schnell unkompliziert reagierte
30 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Liebe Tati,
vielen Dank für Ihr positives Feedback; wir wissen es sehr zu schätzen.
Sollten Sie Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren. Wir helfen Ihnen immer gerne weiter!
Mit freundlichen Grüßen,
Doggy Plan Support Team
I did not subscribe to this program
I did not subscribe to this program, but have been charged nearly 3 times for a subscription to a product I’ve never received or accessed. The only emails I’ve received are the payment receipts from PayPal. Beware of this company!
28 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Joni,
We sincerely apologize for any inconvenience this may have caused. It appears there may have been some confusion or misunderstanding regarding your situation. Please be assured that we are fully committed to resolving any issues our customers may encounter.
We kindly invite you to reach out to us at support@doggy-plan.com so that we may assist you promptly.
We look forward to hearing from you soon!
Kind regards,
Doggy Plan Support Team
No idea who these guys are
No idea who these guys are. Charged me for 3 months.
Company contacted me and straightened things out. Thank you.
I absolute hate companies that roll over free trials without notice. They know this will happen more often than not. We still don’t know how we ended up subscribed. So a friendly reminder would have gone a long ways to avoiding all this hassle.
24 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Gary,
Thank you for sharing your feedback, and we are glad we could resolve the issue for you. We truly apologize for any inconvenience caused and understand your frustration with subscription renewals, especially when they don’t meet your expectations.
We strive to provide clear communication about subscription terms and auto-renewals, but we acknowledge that a reminder before renewal could have helped avoid this situation. Your suggestion is valuable, and we`ll be sharing it with our team to consider for future improvements.
If there’s anything more we can do or if you have additional suggestions, please don’t hesitate to reach out. We’re here to help and truly appreciate your input as we work to provide a better experience for all our users.
Thank you for your patience and understanding.
Antwoord van doggy-plan.com
Dear Dara,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative impression you may have received. Please know that we are committed to assisting our customers and ensuring a positive experience.
Please contact us at support@doggy-plan.com, so we can promptly and effectively resolve any issues.
Kind regards,
Doggy Plan Support Team
Terrible
Terrible. The videos are rubbish AI generated voiced badly mistimed over a seemingly not much related video in another language I think. However, the worst of it is, you sign up to a subscription without realising which is twice the price. Suddenly got a 119.99 bill and the only notification was from PayPal. Nothing from doggy-plan. No reminders, nothing. I had no idea. Hadn't used it for over 5 months.
.
EDIT. After a little to-ing and fro-ing, I did get a full refund for the surprise payment. I hope they change wording and make it clearer what you are signing up to in future and let you gave a taster of 1 video before you decide to buy so you can see what they actually are like but that's unlikely. Anyway, I have a refund without too much of a fight.
24 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Victoria,
Thank you for taking the time to leave your review.
We sincerely apologize for any negative experience you may have had with us. We understand the importance of transparency and clarity in subscription plans, and we apologize if this information was not communicated effectively during your sign-up.
If there is anything we can do to assist you, please do not hesitate to contact us. We would be more than happy to help.
Kind regards,
Doggy Plan Support Team
This is a scam
This is a scam. It's unclear from the start that you're purchasing a subscription rather than a one-time training program. I sent an email per the company's cancellation instructions in July. They still charged me for August, September, and October. I emailed again today and threatened litigation. That got a response, and I took a screen shot of the confirmation of cancellation. We shall see if they actually stop charging me or not.
22 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Ericka,
Thank you for sharing your feedback with us. We sincerely apologize for any confusion or frustration you may have experienced.
Our Support Team has already contacted you via email to help you and provide you with the best resolution, however we are still waiting for your reply.
We strive to improve your experience with us and look forward to your reply!
Kind regards,
Doggy Plan Support Team
Rip off company
Rip off company. Avoid at all costs. So much for Doggy Plan, more like dodgy plan. They take renewed subscriptions at an inflated cost and don't even email to remind you of the upcoming renewal and just take your money, not giving you a chance to cancel before the renewal date. When you try to get a refund on the same day they say it doesn't comply with there T&Cs. They have just taken £120 off of me for a service I didn't use after the first few days. Absolutely scandalous.
22 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Manda,
Thank you for taking the time to leave your review.
We regret to hear that you were unaware of your subscription. Please rest assured that all relevant information is provided during the sign-up process. Additionally, our team is highly responsive and always available to assist with any concerns.
Rest assured, we take refund requests seriously and are committed to finding the best possible solutions for our customers.
If there is anything we can do to assist you, please do not hesitate to contact us at support@doggy-plan.com. We would be more than happy to help.
Kind regards,
Doggy Plan Support Team
This company is a total scam
This company is BS, I signed up with a new puppy as the price seemed reasonable for an at home plan. There was no indication in the purchasing agreement that it was a subscription and you would be charged $119 USD after 6 months, unless you scroll through a ridiculous amount of fine print. There is no account page on their site so you wouldn't even know you had a payment schedule or the amount due after 6 months. I got charged this morning and their customer service is a complete joke. This company is deceitful and a complete scam. They even indicate in their bs refund policy they are going to charge you without warning, if that doesn't scream FRAUD I don't know what does.
Editing my review, it took some back and forth but I managed to get a refund. Still leaving 1 star as the experience was still awful. I also wanted to point out that I purchased a 12 week plan, why would anyone need a subscription every 6 months for something that should be completed in 12 weeks. I honestly don't know which of my several points finally had them agree to a refund, but I am appreciative they granted it.
21 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Rebecca,
Thank you for taking the time to leave your review.
We sincerely apologize for the negative experience you had with us. Subscription information is provided during the sign-up process, and we regret if it was not sufficiently clear.
We highly value our customers, which is why we have processed a refund for your payment.
We are eager to enhance your experience with us, so please do not hesitate to reach out to us.
Best regards,
Doggy Plan Support Team
Cancellation a joke
*** Update - after speaking with customer service for a few more hours they have decided that they have offered a refund in full. I am thankful that they have gone this but would have been nice if this had been done first time rather than the added stress of back and fore. this is why a middle rating now. ***
Contacted the customer service as my puppy had passed away, the auto renewal had taken the payment this day. asked for a refund and received a generic send a video of the dog to prove this product hasn't worked.
then a sentence saying, oh you probably cant do that. absolutely appalling.
21 oktober 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Richard,
Thank you for taking the time to leave your review.
We sincerely apologize for the inconvenience caused. Rest assured, we take refund requests seriously and are committed to finding the best possible solutions for our customers.
We would appreciate the opportunity to improve your experience with us. Please don't hesitate to reach out so we can address any concerns you may have.
Kind regards,
Doggy Plan Support Team
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