paw Champ unique services are truly amazing and greatly helpful. Even if you just need to talk to an expert, they're always there to lend an ear and help through any frustration you may be experiencin... Toon meer
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Lees wat reviewers zeggen
TESTABO 1 Monat für 39,99 € abgeschlossen. Nun werden alle 3 Monate 79,99 € via Paypal abgebucht. Totale Abzocke. Man bekommt keinen Hinweis, dass man das Test-Abo kündigen muss. Werde Anzeige erst... Toon meer
Bedrijf heeft geantwoord
Abofalle!!!! Ich habe einen Testmonat gewollt für 19,99€ Seither nunmehr werden mir 49,99 abgebucht ohne einen Zugang oder eine Info !! Nach mehreren Mails und Beschwerde über pay pal ( die... Toon meer
Bedrijf heeft geantwoord
ACHTUNG ABO FALLE! Man bekommt einen einmaligen Testzugang um 19,99$ und im Monat darauf werden einem ohne weitere Infos 49,99$ abgebucht. Das kriminellste daran ist das seit der Abbuchung mein Z... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Doggy Plan is an online platform designed to help dog owners of all experience levels train their furry companions. With a focus on dogs of all ages, our platform is filled with easy-to-follow instructions, expert advice, and helpful tips to ensure that you and your dog get the most out of the training process. Whether you're dealing with a brand new puppy or an older dog with bad habits, Doggy Plan has everything you need to achieve your training goals.
Contactgegevens
Verenigde Staten
- +1 (877) 624-1755
- support@doggy-plan.com
- doggy-plan.com
2,3
Slecht
592 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 80% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van doggy-plan.com
Dear Linda,
Thank you for leaving your review.
We sincerely apologize for any confusion or inconvenience you experienced. It appears that the details regarding subscription payments were not sufficiently clear, and we regret any frustration this may have caused.
Please know that we are committed to finding the best solutions for our customers. We would be pleased to assist in resolving your concern as well; please don't hesitate to contact us.
Kind regards,
Doggy-Plan support team
ACHTUNG ABO FALLE!
ACHTUNG ABO FALLE!
Man bekommt einen einmaligen Testzugang um 19,99$ und im Monat darauf werden einem ohne weitere Infos 49,99$ abgebucht. Das kriminellste daran ist das seit der Abbuchung mein Zugang auch nicht mehr funktioniert.
Vom Anbieter bekommt man auch keine Rückmeldung was die Absichten noch unterstreicht.
Lasst die Finger davon! Meldet die Werbungen auf den Sozialen Medien da sie einfach nur irreführend sind.
12 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Lieber Kai,
vielen Dank für Ihr Feedback.
Wir entschuldigen uns für die Verwirrung, die durch die Details des Abonnements verursacht wurde, und für die Frustration, die dadurch entstanden sein könnte. Seien Sie versichert, dass alle notwendigen Informationen während des Anmeldevorgangs angegeben werden.
Sollten Sie Probleme mit der Anmeldung oder andere Bedenken haben, ist unser Team jederzeit bereit, Ihnen zu helfen.
Wir sind sieben Tage in der Woche für Sie da. Bitte zögern Sie nicht, uns zu kontaktieren, wenn wir Ihnen helfen können.
Mit freundlichen Grüßen,
Doggy-Plan Unterstützungsteam
The structure is very well done and I…
The structure is very well done and I like how the modules are structured and that there is a quiz after each module. The exercises work very well with my dog and I can see progress after just a short time. It is well explained and a lot is shown. I also like the individual courses on the subject areas, so that the quiz at the beginning really offers you the courses you need. I also think it is very good that games are integrated.
The only thing that I think could be improved is that some (few) videos have errors in the sound, so it gets quieter and you can hardly understand anything. And the fact that the quizzes after the modules are in English makes it a bit more difficult for me to understand them properly. But it works with an online translator.
I think it is worth highlighting that you can see how much effort has been put in and that every video has been translated into German.
15 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Saskia,
Thank you for taking the time to leave your review.
We are delighted to hear that you enjoyed our course and, most importantly, that you found it effective for your furry friend.
Your feedback is greatly appreciated and will be carefully considered as we continuously strive to improve.
Please don't hesitate to reach out if you ever need any assistance; we are always happy to help!
Kind regards,
Doggy-Plan Support Team
Es ist eine frechsheit das sie einem…
Es ist eine frechsheit das sie einem per eMail loken und dann ein Abo machen das keiner will
das ist unlauterer Wetbewerb und in der Schweiz strafbar
ich werde es den Konsumentenschutz melden auch wenn sie in Zypern Sitzen
14 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Sehr geehrter Benutzer,
Vielen Dank für Ihr Feedback!
Es tut uns leid, dass Sie mit unserem Service nicht zufrieden waren, und Ihr Feedback hilft uns sehr, unser Produkt zu verbessern!
Unser Team ist immer bereit, zusammenzuarbeiten und unseren Kunden den bestmöglichen Service und die am besten geeigneten Alternativen zu bieten.
Wir wissen, wie wichtig es ist, einfachen Zugriff auf die gekauften Lektionen zu haben, und entschuldigen uns für etwaige Schwierigkeiten, auf die Sie gestoßen sind. Bitte beachten Sie, dass alle unsere Kunden nach ihrem Kauf eine automatische E-Mail erhalten, es sei denn, die vom Kunden bei der Registrierung angegebene E-Mail-Adresse ist ungenau. Seien Sie versichert, dass unser Team Ihnen beim Zugriff auf die Lektionen und bei der Lösung eventuell auftretender Probleme zur Seite steht. Bitte zögern Sie nicht, sich an unser Kundensupportteam zu wenden, wir helfen Ihnen gerne weiter.
Um das Abonnement zu kündigen, können Sie unser Supportteam jederzeit über support@doggy-plan.com kontaktieren.
Vielen Dank, dass Sie sich für Doggy-plan entschieden haben, und wir danken Ihnen für Ihre Geduld und Ihr Verständnis.
Mit freundlichen Grüßen,
Doggy-plan-Supportteam
If I could give zero stars I would
If I could give zero stars I would. This, like the other reviews shows prospective purchasers this is a scam. I originally paid $20 for a training guide only to find a month later I was debited $71 for a subscription service. When I queried this with these scammers they said that the terms and conditions are clear. I am very careful online but don't recall ever seeing this. Apparently I subscribed to a monthly amount. Yeah right. A reputable company would provide an email warning that a direct debit is pending. I never intended to subscribe to anything so this is dishonest. In Australia this company would be prosecuted for misleading and deceptive conduct.
The responses from the company are patronising and refer you to a money back guarantee which is laughable as its not achievable. AVOID
**Update***
They responded to my review with a patronising email. They said all users get an automatic email but that is just a welcome email. No notification about an ongoing subscription. Also there is no way of cancelling the subscription online in your account. They don't make it clear. SUCH A DODGY COMPANY. Hope others don't get sucked in.
13 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear User,
Thank you for leaving your feedback!
We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product!
For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers.
Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help.
In order to cancel the subscription you can always contact our support team via support@doggy-plan.com
Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at support@doggy-plan.com
Thank you for choosing Doggy-plan, and we appreciate your patience and understanding.
Warm regards,
Doggy-plan Support Team
They take me 50€ without any service or…
They take me 50€ without any service or permission... I remember to be interest by one 19,99€ course... And they charge this course more 50€ for month until I realized what's going on.
12 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear User,
Thank you for leaving your feedback!
We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product!
For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers.
Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help.
In order to cancel the subscription you can always contact our support team via support@doggy-plan.com
Thank you for choosing Doggy-plan, and we appreciate your patience and understanding.
Warm regards,
Doggy-plan Support Team
Leider habe ich gerade erst gemerkt…
Leider habe ich gerade erst gemerkt dass nicht einmalig ein Betrag sondern gerade zum 3. mal ein Abo ausgelöst wurde. Ohne weitere Infos nur Paypal hat mich informiert. Absolute Abofalle.
11 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Lieber Benutzer,
Vielen Dank für Ihr Feedback!
Es tut uns leid, dass Sie mit unserem Service nicht zufrieden waren, und Ihr Feedback hilft uns sehr, unser Produkt zu verbessern!
Unser Team ist immer bereit, mit Ihnen zusammenzuarbeiten und unseren Kunden den bestmöglichen Service und die am besten geeigneten Alternativen zu bieten.
Bitte beachten Sie, dass alle unsere Kunden nach ihrem Kauf eine automatische E-Mail erhalten, es sei denn, die vom Kunden bei der Registrierung angegebene E-Mail-Adresse ist falsch. Seien Sie versichert, dass unser Team Ihnen beim Zugriff auf die Lektionen und bei der Lösung eventuell auftretender Probleme behilflich ist. Bitte zögern Sie nicht, sich an unser Kundensupportteam zu wenden, wir helfen Ihnen gerne weiter.
Um das Abonnement zu kündigen, können Sie unser Supportteam jederzeit über support@doggy-plan.com kontaktieren.
Vielen Dank, dass Sie sich für Doggy-plan entschieden haben, und wir danken Ihnen für Ihre Geduld und Ihr Verständnis.
Mit freundlichen Grüßen,
Doggy-plan Supportteam
The support team are truly advocates…
The support team are truly advocates for the company, as they should be. But they balance that heavily with meeting the needs of the customer.
7 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Randy,
Thanks for leaving your review :)
We greatly value your feedback! If you ever need assistance, please don't hesitate to reach out - we’re always happy to help!
Kind regards,
Doggy-plan Support Team
Arnaque
Attestation arnaque suite à un désabonnent après 3 jours d'essais aucun intérêt site vieux mal traduit. J'ai été prélevé de deux fois 49€90
7 juni 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Cher utilisateur,
Merci d'avoir laissé votre avis !
Nous sommes désolés d'apprendre que vous n'êtes pas satisfait de notre service, et vos commentaires nous aident beaucoup à améliorer notre produit !
De notre côté, notre équipe est toujours prête à coopérer et à fournir le meilleur service possible et les alternatives les plus adaptées à nos clients.
Veuillez noter que tous nos clients reçoivent un e-mail automatique après leur achat, sauf si l'e-mail indiqué par le client lors de l'inscription est inexact. Soyez assuré que notre équipe est disponible pour vous aider à accéder aux cours et à résoudre les problèmes auxquels vous pourriez être confronté. N'hésitez pas à contacter notre équipe d'assistance clientèle, et nous serons plus qu'heureux de vous aider.
Pour annuler l'abonnement, vous pouvez toujours contacter notre équipe d'assistance via support@doggy-plan.com
Merci d'avoir choisi Doggy-plan, et nous apprécions votre patience et votre compréhension.
Cordialement,
Équipe d'assistance Doggy-plan
Scam!
Same with me, did not state anywhere that it was a subscription, and they took nearly 50€ off my account after 4 weeks, when i wrote to them that i want my money back, because i used their app only once and found it usless, they wrote back that they will not give me back my money. Total scam.
5 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear User,
We're sorry to hear about your experience and the frustration it has caused you.
We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected.
Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at support@doggy-plan.com .
We appreciate your patience and understanding as we work to make things right for you.
Warm regards,
Doggy-plan Support Team
SCAMMERS
This company is a complete scam. Money hungry losers. You'll get absolutely no correspondence after the initial email. I didn't even remember setting this up until I got a charge of $111 off my credit card today. They refuse to refund your money. Nice way to steal a person's money when you don't send any subscription reminders like all legitimate companies do. STAY FAR FAR FAR AWAY FROM THESE SCAMMERS.
DON'T BOTHER REPLYING WITH YOUR STUPID COMMENT ABOUT YOUR IMPOSSIBLE REFUND /MONEYBACK GUARANTEE.
5 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear User,
We're sorry to hear about your experience and the frustration it has caused you.
We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected.
Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at support@doggy-plan.com .
We appreciate your patience and understanding as we work to make things right for you.
Warm regards,
Doggy-plan Support Team
Abofalle!!!
Abofalle!!!! Ich habe einen Testmonat gewollt für 19,99€
Seither nunmehr werden mir 49,99 abgebucht ohne einen Zugang oder eine Info !!
Nach mehreren Mails und Beschwerde über pay pal ( die mir in diesem Fall nicht helfen konnten )
Wurde mein „angebliches“ Abo sofort gekündigt und die mir angezogene 49,99 rückwirkend erstattet.
Deswegen ergänze ich hier meine Bewertung für den versuchen guten Kundenservice
5 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Sehr geehrter Benutzer,
Vielen Dank für Ihr Feedback!
Es tut uns leid, dass Sie mit unserem Service nicht zufrieden waren, und Ihr Feedback hilft uns sehr, unser Produkt zu verbessern!
Unser Team ist immer bereit, zusammenzuarbeiten und unseren Kunden den bestmöglichen Service und die am besten geeigneten Alternativen zu bieten.
Wir wissen, wie wichtig es ist, einfachen Zugriff auf die gekauften Lektionen zu haben, und entschuldigen uns für etwaige Schwierigkeiten, auf die Sie gestoßen sind. Bitte beachten Sie, dass alle unsere Kunden nach ihrem Kauf eine automatische E-Mail erhalten, es sei denn, die vom Kunden bei der Registrierung angegebene E-Mail-Adresse ist ungenau. Seien Sie versichert, dass unser Team Ihnen beim Zugriff auf die Lektionen und bei der Lösung eventuell auftretender Probleme zur Seite steht. Bitte zögern Sie nicht, sich an unser Kundensupportteam zu wenden, wir helfen Ihnen gerne weiter.
Um das Abonnement zu kündigen, können Sie unser Supportteam jederzeit über support@doggy-plan.com kontaktieren.
Vielen Dank, dass Sie sich für Doggy-plan entschieden haben, und wir danken Ihnen für Ihre Geduld und Ihr Verständnis.
Mit freundlichen Grüßen,
Doggy-plan-Supportteam
This is super sketchy.
This is super sketchy.
I signed up for this after seeing an ad on Instagram. I was under the impression that it was $19.99 for a class, and I thought that was a good deal. Literally NOWHERE was it advertised that this was a subscription. Fast forward to 1 month later, I get a $49.99 charge to my card. I received no notice of renewal email, so of course I wasn't able to cancel prior to the charge. I then try to log into the website, and see no spot to cancel or even view my "subscription." So I email, and they claim they've cancelled, but would require video proof of my dog "not following my commands" to receive a refund. As of today, I've emailed back sharing my thoughts and also saying that I'm not comfortable sending a video of my dog to get MY money back.
3 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear User,
Thank you for leaving your feedback!
We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product!
For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers.
We understand the importance of having easy access to the purchased lessons, and we apologize for any difficulties you encountered. Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help.
In order to cancel the subscription you can always contact our support team via support@doggy-plan.com
Thank you for choosing Doggy-plan, and we appreciate your patience and understanding.
Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at support@doggy-plan.com.
We appreciate your patience and understanding as we work to make things right for you.
Warm regards,
Doggy-plan Support Team
SCAMMERS
SCAMMERS! The product is crap and the auto billing means they can keep on debiting your account and if you think you can just cancel, think again! The process for cancelling requires an email to the seller who don't respond. Then when you try to charge back it gets declined because there is no cancellation confirmation from the seller. I also cancelled my PayPal after this experience as I was able to prove that I did everything correctly to cancel the subscription but because the seller didn't respond I got left holding the can, apparently that is somehow my fault that the seller ignores correspondence!
1 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear User,
Thank you for leaving your feedback!
We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product!
For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers.
Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help.
In order to cancel the subscription you can always contact our support team via support@doggy-plan.com
Thank you for choosing Doggy-plan, and we appreciate your patience and understanding.
Warm regards,
Doggy-plan Support Team
This program is poorly videoed and…
This program is poorly videoed and dubbed making the execution of the training difficult. There is a lot of dialogue and very little showing you how to train the dog.
The worst part is I was under the impression I had signed up for a trial of 1 month £19.99 only to find they have been taking £49.99 for the last 3 months and refused to give any money back.
27 april 2024
Review zonder uitnodiging
Scammers!!
Scammers!!! They stole 79.99 on me and are refusing to refund me!! I signed up for a trial and it wasn’t made clear that the subscription renewed itself and that the fee would be 79.99.
1 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear User,
We're sorry to hear about your experience and the frustration it has caused you.
We take your feedback seriously and apologize for any confusion or inconvenience caused by our content and customer service. Our team strives to provide clear and helpful support to our customers, and we regret that you did not receive the level of service you expected.
Regarding your refund request, please note that we do consider refunds as per our Money Back Guarantee. So if you still have any remaining questions, please reach out to us at support@doggy-plan.com
We appreciate your patience and understanding as we work to make things right for you.
Warm regards,
Doggy-plan Support Team
Deceptive company!!
Deceptive company!!! Do not use. Signed up to try it for three months, but then they charged me for 80€ a few months later because I didn’t cancel. It wasn’t clear at all that they would be transferring me to another commitment of time, and they sent ZERO emails about it. Contacted customer service the day after the charge came through, and they refused to do anything. Steer clear!
1 augustus 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear User,
Thank you for leaving your feedback!
We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product!
For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers.
Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help.
Thank you for choosing Doggy-plan, and we appreciate your patience and understanding.
Warm regards,
Doggy-plan Support Team
This company can definitely do better…
This company can definitely do better with building trust, customer sentiment and customer experience. Everything that people have complained about their subscription model and charging without consideration is true. I would be very careful before considering them if I were you.
31 juli 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear User,
Thank you for leaving your feedback!
We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product!
For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers.
Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help.
In order to cancel the subscription you can always contact our support team via support@doggy-plan.com
Thank you for choosing Doggy-plan , and we appreciate your patience and understanding.
Warm regards,
Doggy-plan Support Team
I’m enjoying their advice so far
30 juli 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear Cecelia,
Thanks for leaving your review :)
Your kind words truly mean a lot to us and we are grateful for your positive feedback.
If you ever need anything, please don't hesitate to reach out to us.
Kind regards,
Doggy-plan Support Team
Utter scam
Utter scam. Signed up for the trial for £20 and the videos are rubbish so messaged them to unsubscribe as no way to do this on the actual site. Forgot about it and they have charged me £49 per month for the last 3 months and will not offer me a refund. Scam. £170 for something that is utter rubbish. Do not even bother with a free trial.
30 juli 2024
Review zonder uitnodiging
Antwoord van doggy-plan.com
Dear User,
Thank you for leaving your feedback!
We are sorry to hear that you were not satisfied with our service, and your feedback helps us a lot to improve our product!
For our part, our team is always ready to cooperate and provide the best possible service and the most suitable alternatives to our customers.
Please note that all our customers receive an automatic email after their purchase unless the email indicated by the customer during registration as inaccurate. Rest assured that our team is available to assist you in accessing the lessons and resolving any issues you may face. Please don't hesitate to reach out to our customer support team, and we'll be more than happy to help.
In order to cancel the subscription you can always contact our support team via support@doggy-plan.com
Thank you for choosing Doggy-plan, and we appreciate your patience and understanding.
Warm regards,
Doggy-plan Support Team
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