They initially sent me the wrong color replacement curtains. When I reached out to them to tell them they were the wrong color it was no problem. They found my original request and confirmed their ass... Toon meer
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We assembled two pergolas - a 10'x12' and a 14'x22'. Extras were sent for each hardware piece, which was great, because those #1s were used a lot and somehow we didn't end up with the extras. For bo... Toon meer
Bedrijf heeft geantwoord
Great product and good price. Pre-sale help from customer support was outstanding. Step by step directions invaluable. Peeling off wrap from roofing sections and lining up the small nuts for sectio... Toon meer
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I disliked the time involved in ordering the parts. I disliked the delivery time and the misinformation about delivery. If on your website you had a detailed parts list, it would be helpful. Being a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Domi Outdoor Living
Geschreven door het bedrijf
Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi – Your Trusted Outdoor Space Partner
Geschreven door het bedrijf
- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead – express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof; 1 year warranty against the curtains and netting; Free replacements get within the warranty; Product maintenance suggestions
Our shipping promise&Cancel Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed, if the order has not shipped yet.
Contactgegevens
Verenigde Staten
- service@domioutdoorliving.com
- domioutdoorliving.com
Labor Day Sale- Up to $1300 off
4,2
Goed
301 reviews
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Antwoord van Domi Outdoor Living
Thank you for your feedback, and we’re really sorry to hear about your experience. The instructions should have been clearer, and we understand how frustrating it is to spend 2.5 hours on assembly. We will review our instructions right away to improve them. Would you willing to tell us the steps that confused you of the instruction via email—we’d like to make this right:)
Quite a few dents
There were a lot of dents, while most aren’t seen or noticeable, I did t worry about the ones that are seen. I didn’t have time to wait for replacement parts and have no idea how to go about it. Other than that, it wasn’t too hard to put together. I put most of the beams and smaller parts together myself and had another person to help me erect it all together. A third person was there to help with a little balancing so it’s good to have at least three people to put it together.
11 mei 2026
Antwoord van Domi Outdoor Living
Thank you for your detailed feedback. We're glad to hear that assembly was fairly straightforward and that you had help from a few people—your tip about having at least three people is very helpful for future customers. We sincerely apologize for the dents you experienced, even if some are not noticeable. Please know that this does not meet our quality standards.
If you ever need assistance with replacement parts or guidance on next steps, our customer support team is here to help. Your satisfaction matters to us.
This Gazebo's quality is good..
This Gazebo's quality is good... I liked the powder coating quality. Some pieces didn't match with the drawings. Different pieces in different drawings, made things a bit confusing. All in all, the directions were good. Everything was labeled with ID numbers and letters. The finished Gazebo looks great. Be sure to check what pieces you have with the instructions in your boxes. Ron
19 april 2026
Antwoord van Domi Outdoor Living
Thank you for your honest feedback, Ron. We're glad you're happy with the overall quality and final look of the gazebo. Sorry for the confusion with the drawings and mismatched pieces. We’ll work on making instructions and part labeling clearer. Appreciate your tip for future customers to double-check pieces. Enjoy your gazebo!
Could be better on instructions
Instructions could have better visibility of other views to see correct orientation of the pcs getting assembled
12 mei 2026
Antwoord van Domi Outdoor Living
Thanks for the feedback. We’ll improve the instructions by adding clearer visual references from other angles to help users correctly orient the parts during assembly.
Dented panels and posts
Dented panels and posts, terribly difficult to assemble, super sharp edges on all the roof panels cut you up like crazy.
Company replied that that were working to resolve the issue and I’ve heard nothing or had no communication for over a week. I feel as though that is a general post reply and they simply do nothing.
11 mei 2026
Antwoord van Domi Outdoor Living
Thank you for your feedback, and we’re truly sorry to hear about your experience. Safety and ease of assembly are top priorities for us, and we clearly missed the mark here.
Our customer service team is currently following up on the shipping issue with your order. Throughout this process, your satisfaction remains our top priority. Our team is now preparing to proceed with the next steps, including a compensation and replacement of the dented parts as part of the resolution plan.
First of all I never write reviews
First of all I never write reviews. I purchased a 10x14 brown metal gazebo with curtains. It took a few days to assemble and there were a few dents and scrapes from the shipper on some pieces and the company has the best customer service. Replied right away and made everything right. The gazebo is great quality and I love it !! Way better than expected ! It is great quality and beautiful. I had never heard of Domi and took a chance and i’m so glad I did. thank you so much for my beautiful gazebo.
29 mei 2026
Review zonder uitnodiging
Antwoord van Domi Outdoor Living
Thank you so much for taking the time to share your experience — especially as someone who never writes reviews. We’re truly honored that you chose Domi and took a chance on us.
We’re glad our customer service team could resolve the shipping issues quickly and make things right for you. It’s wonderful to hear that despite those initial hiccups, you’re loving the quality and beauty of your 10x14 brown metal gazebo with curtains.
Your trust and kind words mean the world to us. Thank you for letting us be a part of your outdoor space — enjoy your beautiful gazebo! 🌟
Great customer service
Great customer service! Was missing a part and they were fast to respond and take care of it. Shipping was fast and the product was straight forward for assembly.
11 mei 2026
Antwoord van Domi Outdoor Living
Thank you so much for your kind words! We're glad we could quickly sort out the missing part for you. It’s great to hear that the shipping and assembly process went smoothly as well. Your satisfaction means a lot to us—pls don’t hesitate to reach out if you need anything else!
I purchased a 10'x12' gazebo from Domi…
I purchased a 10'x12' gazebo from Domi to be erected on my concrete patio. The gazebo came in three boxes with all parts labeled and with clear diagram instructions for the build. I had a contractor build the unit and he was impressed about the gazebo construction. The whole gazebo is made out of metal and only a few connector parts were made out of plastic. The gazebo I bought did not come with the caps that cover the mounting brackets so I ended up having to order them separately. Domi should provide these covers for all models and not as a separate add on but I do realize that I bought a sale unit that did not come with the bracket caps so I just ordered them immediately and they arrived a few days later. Also a connector part was missing and I sent a message to customer service and they sent the part out via DHL which will arrive on June 2. All in all, the unit is strong and sturdy; My customer support was good for the two problems I encountered and the gazabo looks great on the patio. The only draw back was the time difference for customer service to reply which took about 12 hours as Domi is in Asia, but they say that on the website. I give them 5 stars and would buy another gazebo from them.
11 mei 2026
Antwoord van Domi Outdoor Living
Thank you for your detailed and thoughtful review! We’re so glad to hear that you’re happy with the sturdiness and design of your Domi gazebo, and that your contractor was impressed with the build quality.
We appreciate your honest feedback regarding the bracket caps and the missing connector part. While your unit was a sale model that didn’t include the caps, we’re glad you were able to order them quickly, and that our customer service team could assist with the missing part via DHL. We also take note of your suggestion about including caps as a standard feature.
Regarding the response delay due to the time difference, thank you for your understanding — we do our best to support customers across all time zones. It’s wonderful to hear that despite these minor issues, you would give us 5 stars and consider buying from us again. Thank you for choosing Domi!
Antwoord van Domi Outdoor Living
That’s wonderful to hear! Thank you for choosing us to be part of your home. So glad you’re loving your gazebo!
Very pleased!
Fast shipping, good quality, very sturdy, and looks great!
Instructions lack the detail needed, so be sure to fit everything very carefully to avoid rework. Instructions are the only reason this is not a 5-star review.
11 mei 2026
Antwoord van Domi Outdoor Living
Thank you for your honest feedback. We’re sorry to hear that the instructions didn’t meet your expectations and caused extra work. We take this seriously and will review our instruction details immediately to improve clarity.
If you’re open to it, please share which specific steps were unclear—we’d love to make things right. Your satisfaction matters to us.
Order it, you won’t regret it!!
I love my new screened in porch!! I can’t say enough good things about it and the Domi company. Lots of parts but simple to put together. Delivery was prompt and on one large pallet. We made it a weekend project, a few hole adjustments here and there but nothing major. I anchored it to my siding, very secure. I wish we could do away with the inside support poles, I may try removing them and see what happens. It’s definitely my new happy place!
I purchased the 16ft x 24 ft. It looks like it was always meant to be here.
10 maart 2026
Antwoord van Domi Outdoor Living
Thank you so much for sharing your experience! We’re thrilled to hear that your 16ft x 24ft screened-in porch has become your new happy place. It’s great to know that even with lots of parts, the assembly was straightforward and made for a great weekend project.
We appreciate your honest feedback on the inside support poles—safety and stability are our top priorities, but we understand the desire for an even more open feel. Feel free to reach out to our team before making any modifications; we’re happy to help advise. Enjoy your beautiful new space, and thank you for choosing Domi!
This is our second Domi
This is our second Domi, we love them. Very good quality, easy to assemble and keeps the environment nice a cool. Easy and fast shipping. If you add a third, it will be from Domi!
11 april 2026
Antwoord van Domi Outdoor Living
Thank you so much for your continued trust in Domi! We're thrilled to hear that your second Domi is serving you well and that you're loving the quality, assembly experience, and cooling effect.
Fast and easy shipping is always our goal. We can’t wait to welcome you back for your third Domi—we’ll be right here when you’re ready!
The product came in a few days….but had…
The product came in a few days….but had to wait till this week to have it put up. The gazebo looks great…was told it came together pretty easy. Got the grey…love the color.
18 april 2026
Antwoord van Domi Outdoor Living
Thank you so much for your thoughtful feedback! We're delighted to hear that your gazebo arrived quickly and that you love the grey color. It's great to know the assembly process went smoothly as well. Enjoy your new outdoor space—thank you for choosing us!
Packages arrived when promised
Packages arrived when promised. All parts were there. One was slightly damaged. A new part arrived quickly.
17 april 2026
Antwoord van Domi Outdoor Living
Thank you for your understanding. We're sorry one part arrived with slight damage, but we're glad our team could send a replacement quickly. We appreciate your patience and are glad the rest of the order was correct and on time.
Antwoord van Domi Outdoor Living
Appreciate that—reliable results are our standard:)!
12x14 metal gazebo
I’ve just finished putting up my 12x14 metal gazebo. I went to the hardware store to get anchors to hold the gazebo to my cement patio. I haven’t put up the screen or curtain as there is high wind forecasted in the next few days. The process of putting the gazebo together was fairly straightforward.Just follow the directions and read through all of them ahead of time to see how the steps are connected.I was doing it by myself and needed the neighbors to help a few times where extra hands were needed. One issue was the plastic pieces that attached to the metal roof panels. They kept falling off the panels while I was trying to place the roof panels in the support grooves. My solution was to use the latex sealant provided for another step in the process. I put the plastic pieces on the roof panels and then used the latex to “glue” the plastic pieces in place. This was very helpful. The 6 boxes were delivered mostly intact. Some slight damage on a few pieces but nothing that prevented the gazebo from being put together and looking nice. I appreciated the 2 hooks in the center roof. Three hooks for all three holes would be nice. I may move one of the hooks to the center to hang a fan and have it centered. Overall I am satisfied with the gazebo. I hope it holds up well. I wonder if you have replacements for the screens and curtains as I know they will wear out and need to be replaced eventually. I’m excited to sit outside in the shade and enjoy my backyard.
10 mei 2026
Antwoord van Domi Outdoor Living
Thank you for sharing your detailed experience and for choosing our gazebo for your backyard. We're glad to hear that overall you're satisfied and that the assembly went smoothly with a little neighborly help. It’s great that your latex sealant trick worked well to keep the plastic pieces in place during roof installation—great thinking.
Regarding your question: yes, we do offer replacement screens and curtains. Please reach out to our customer support team via "service@domioutdoorliving.com" with your model and purchase info, and we’ll help you order them when needed.
We also appreciate your suggestion about the three hooks instead of two. That’s helpful feedback for our future design improvements. Wishing you many enjoyable, shady days in your gazebo—stay safe with the high winds forecasted, and thanks again for being a thoughtful and resourceful customer.
Excellent customer service
Excellent customer service, fantastic product. Exactly as promised.
18 april 2026
Antwoord van Domi Outdoor Living
Thank you so much! We're thrilled to hear that you loved both the product and the service. That’s exactly what we promise to deliver:)
My order came in on time and I was very…
My order came in on time and I was very happy with the lounge chairs, The chairs were what I expected, the directions and illustrations were very helpful
18 april 2026
Antwoord van Domi Outdoor Living
Thank you so much for your kind feedback! We’re delighted to hear that your order arrived on time and that the lounge chairs met your expectations. It’s also great to know the directions and illustrations were helpful. Enjoy your chairs, and pls reach out if you need any further help!
Love this gazebo
Love this gazebo. Very well made and sturdy. Assembly was not as difficult as we anticipated. With three people we completed the assembly in a weekend. Highly recommend.
16 april 2026
Antwoord van Domi Outdoor Living
Thank you so much for your kind words! We're thrilled to hear that you love the gazebo and found it sturdy and well made. It’s great to know the assembly went smoother than expected—teamwork makes all the difference!
Thanks again for recommending us. Enjoy your beautiful new outdoor space!
New deck cover
Great gazebo. Made it part of my new deck. I had it specifically designed into it. Very happy and highly recommend it.
14 april 2026
Antwoord van Domi Outdoor Living
Thank you so much for sharing this! We love hearing how the gazebo was seamlessly designed into your new deck. That’s exactly the kind of creative integration we hope to inspire. So glad you're happy with it—and we truly appreciate your recommendation!
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