They initially sent me the wrong color replacement curtains. When I reached out to them to tell them they were the wrong color it was no problem. They found my original request and confirmed their ass... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I disliked the time involved in ordering the parts. I disliked the delivery time and the misinformation about delivery. If on your website you had a detailed parts list, it would be helpful. Being a... Toon meer
Bedrijf heeft geantwoord
No good instruction, it took hours before everything was put together. the door opens outward so new holes needed to be added to adjust awning. I think better measurement were needed because if the do... Toon meer
Bedrijf heeft geantwoord
Great product and good price. Pre-sale help from customer support was outstanding. Step by step directions invaluable. Peeling off wrap from roofing sections and lining up the small nuts for sectio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Domi Outdoor Living
Geschreven door het bedrijf
Domi Outdoor Living-Upgrade Your Outdoor Life!
Domi Outdoor Living is born from a love for nature and freedom. We believe outdoor spaces are an extension of your home—a sanctuary for the soul. With 16+ years of experience, we create high-quality, low-maintenance, timeless designs to elevate your everyday life. Simple, thoughtful, and made for your moments of pure relaxation.
Design Philosophy:We select premium eco-friendly materials — durable aluminum frames, Textilene fabric, and waterproof, UV-resistant covers — so every piece stays elegant in sun and rain. Just enjoy the sunshine, worry-free.
Our promise:From a cozy gazebo/pergola to an elegant umbrella, Domi offers stylish, functional outdoor solutions—helping you easily create your dream outdoor space.
VISIT OUR WEBSITE CONTACT US
Domi – Your Trusted Outdoor Space Partner
Geschreven door het bedrijf
- Several Outdoor Gazebo Options
- Not all outdoor gazebos are the same. Domi offers several sizes gazebo/pergola products. Better fit your different needs:)
- Fast & Reliable Fulfillment
- From warehouse to trailhead – express shipping, sturdy packaging, and real-time order tracking. The safe and fast delivery of packages is the top priority.
- Expert Setup Support
- Get video guides, illustrated manuals, or live chat assistance. Help address the confusion of installation for you throughout the process.
- After-sale service & Care Maintenance
- 5 years warranty against the frame and roof; 1 year warranty against the curtains and netting; Free replacements get within the warranty; Product maintenance suggestions
Our shipping promise&Cancel Policy
Free 24- hours shipping and 12 hours cancellation
Get free and fast shipping service after confirmation.
Free cancellation within 12 hours when it's placed, if the order has not shipped yet.
Contactgegevens
Verenigde Staten
- service@domioutdoorliving.com
- domioutdoorliving.com
Labor Day Sale- Up to $1300 off
4,2
Goed
300 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 94% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Sturdy gazebo
Sturdy gazebo, husband was impressed by the built and how it all came together. I will say we are in our 70s and under this heat dome it took 3 days to put together, next time we would hire this done. Our friend already installed one 3 years ago so it went very easy for us with his assistance. Very good product but older folks might consider help assembly product.
10 juni 2026
Antwoord van Domi Outdoor Living
Thank you so much for your thoughtful feedback—and a huge congratulations to you and your husband on completing the assembly, especially under such challenging heat! We're truly impressed by your determination and teamwork. It means a lot to hear that your husband was pleased with the final build and that your friend’s prior experience made the process smoother.
You're absolutely right—assembly can be physically demanding, and we sincerely appreciate your honest suggestion. For future customers in similar situations, we'll strongly consider adding clearer recommendations about seeking assembly assistance, especially for seniors or during extreme weather.
We're delighted that you're happy with the product quality, and we hope your gazebo brings you many years of shade, comfort, and enjoyment. Please don't hesitate to reach out if you ever need support—we're here to help.
Damaged in shipping but replacement…
Damaged in shipping but replacement parts sent immediately upon my reporting it. Can't beat the customer service.
11 juni 2026
Antwoord van Domi Outdoor Living
Thank you for taking the time to share your experience—and for your kind words about our customer service team.
While we never like to hear that an item arrived damaged, we’re truly grateful that you gave us the opportunity to resolve it quickly. Our goal is always to make things right as seamlessly as possible, and we’re delighted that our replacement parts reached you without delay.
Your understanding and patience mean a great deal to us. We stand behind the quality of our products, but just as importantly, we stand behind our commitment to you—our customer. Feedback like yours reminds us why we do what we do.
If there’s anything else we can assist with, now or in the future, please don’t hesitate to reach out. We’re here for you.
Directions were not too good
11 juni 2026
Antwoord van Domi Outdoor Living
Thank you for your honest feedback. We sincerely apologize that the directions provided did not meet your expectations—or ours.
We take navigation clarity very seriously. Your comments have been escalated to our product/operations team.
In the meantime, we would be happy to assist you directly. You may contact us via email service@domioutdoorliving.com with any additional details about the step that was unclear, and we will guide you through it personally.
We appreciate your patience and are committed to making this right:)!
I love it
I love it! It's beautiful and excellent quality.
Note: the instructions indicated the should be 4 item #9 but it wasn't included in the hardware sheets.
10 juni 2026
Antwoord van Domi Outdoor Living
Thank you so much for your kind words! We are absolutely delighted to hear that you love the design and quality of the product—it means the world to our team.
Regarding your note about the missing 4 x Item #9 hardware pieces: we sincerely apologize for this oversight. This is not the experience we aim to deliver, you may contactus via email address service@domioutdoorliving.com and we can arrange the replacement parts for you:)
Antwoord van Domi Outdoor Living
Glad to hear that! Pls feel free to reach us if you need further help:)!
Great purchase
We purchased a 10x14 gazebo last summer, delivery was fast, instructions were thorough and easy to follow. We also bought the cover for the winter which allows us to store the furniture in it during the winter. It held up great in our Northern Ontario winter. We would definitely purchase another product from this company. As it turned out our dog hid one piece of it( which we found out months later) a replacement piece was sent immediately. Great customer service.
26 juni 2025
Review zonder uitnodiging
Antwoord van Domi Outdoor Living
Thank you for taking the time to share such a fantastic experience. A Northern Ontario winter is no joke, so hearing that our gazebo and winter cover held up great and kept your furniture safe fills our team with immense pride!
We also got a big smile out of your dog's little hiding game. Whenever life (or a clever pet) happens, we are always here to make sure you get the support and replacement pieces you need immediately. Thank you for recommending us, and happy lounging under your gazebo this summer!
Domi has the worst customer service I…
Domi has the worst customer service I have experienced. I would strongly advise others to think twice before buying from this brand.
We spent more than $4,000 on a Polycarbonate Wall, Order # CA3869 for Mounted Sunroom solarium, and it arrived with a missing part. Despite multiple attempts to get help, their customer service has failed to resolve the issue. It has now been four weeks, and we are still waiting for a solution.
I regret purchasing from such an unreliable company. A product at this price point should come with better support and accountability.
21 juni 2026
Review zonder uitnodiging
Antwoord van Domi Outdoor Living
Thank you for bringing this to our attention, and please accept our most sincere apologies for the immense frustration and inconvenience this situation has caused you. Spending over $4,000 on our Polycarbonate Wall Mounted Sunroom and not being able to complete it due to a missing part is completely unacceptable, and we entirely understand why you are disappointed.
We want to be completely transparent with you: your missing component required specialized expedited production. Due to standard factory lead times and scheduling, the manufacturing process has taken longer than we anticipated, and as of today, it has not yet shipped. We deeply regret that this uncertainty has disrupted your plans with your contractor.
Please rest assured that we are not letting this rest. We have also actively responded to every one of your messages in our previous correspondence. We are actively tracking the production status daily and have flagged this as our highest priority. As soon as the part leaves our facility, we will immediately send you the tracking information via email.
Thank you for your patience, and we are truly sorry for letting you down.
Great service employee!!!
We had 7 boxes coming to us. We started putting it together and found 1 box had 3 dents. I could not get our pictures to show on the website. We beleave the box had been dropped by a fork lift. I called several times, but finally got someone who understood our problem and in 2 days replacements arrived. Thank You Penny. We are so greatfull to you.
18 mei 2026
Antwoord van Domi Outdoor Living
Thank you so much for sharing your story! While we are incredibly sorry for the frustration caused by the forklift damage during transit and the website upload issue, we are so glad that our team could turn things around for you.
We will absolutely pass your wonderful words along to Penny! She is a valued member of our team, and she will be thrilled to know her quick action got your replacements delivered in just 2 days. Thank you for your patience, your kindness, and for choosing Domi Outdoor Living. We hope you thoroughly enjoy putting your product together and loving your new outdoor space!
My chairs came quickly and are sturdy &…
My chairs came quickly and are sturdy & comfortable!
18 mei 2026
Antwoord van Domi Outdoor Living
We're thrilled you love them! Fast shipping and lasting comfort are what we strive for. Thank you for choosing us!
Great quality product and very…
Great quality product and very reasonably priced. Looks beautiful in our back yard.
18 mei 2026
Antwoord van Domi Outdoor Living
Thank you for sharing your experience! We’re delighted that you’re happy with the price, quality, and appearance of your purchase. Your support means a lot to our team—wishing you many wonderful days ahead relaxing in your backyard!
Quality good
Quality good. Missing some screws and the bolts to fasten to the deck. Plastic clips wouldn’t stay on. Definitely needs at least 2 people. 3 would be perfect!
9 juni 2026
Antwoord van Domi Outdoor Living
Thank you for your feedback! We’re happy you like the product quality, but we’re very sorry to hear about the missing hardware and loose plastic clips.Please email our support team at service@domioutdoorliving.com with your order number so we can ship out the missing screws and bolts to secure your deck structure immediately. Thank you also for the great assembly tip for future customers!
Very Very disappointed with the quality
I bought this to replace our old gazebo, I just got around to putting it together this week. This was over 2x the price of our old one so I expected it to be better quality. Unfortunately, it is not! While it is sturdy there are a lot of plastic parts (around the feet, corners of the roof & parts of the roof) these were metal on my old one and I’m not confident that these will hold up )they came with stress marks already in them. Then there were a lot of cosmetically damaged parts, the underside of the roof has deep scratches, most roof panels had dents in them, the corner plastic parts have stress marks in them, parts of the frame had dents in.Putting it together wasn’t so difficult and the instructions were pretty easy to follow, the only issue is only about 50% of the holes to secure the roof line up perfectly, the rest took a little finagling to get in place. At this point I’m left disappointed with the quality and wish I bought the same as our previous one especially with the cost difference for sub-par quality and I only made the change to have gutters, now I think would have been better just adding pvc gutters to my old one!
11 april 2026
Antwoord van Domi Outdoor Living
Thank you for taking the time to provide such detailed feedback. We are sincerely sorry to hear that your experience did not meet your expectations, especially since you chose our gazebo as an upgrade to your previous one.
We are deeply disheartened to hear about the scratches, dents, and stress marks on your parts. It sounds like your package went through a very rough and careless journey during transit, and we completely share your frustration regarding how the logistics handling affected your brand-new item. This is absolutely not the standard we want our customers to receive.
We want to make this right for you immediately. Our customer care team is fully prepared to provide you with comprehensive after-sales support, whether that means rushing out brand-new replacement parts for the damaged pieces or discussing alternative solutions that would make you happy with your investment.
Please contact us directly at service@domioutdoorliving.com with your order details and a few photos of the damaged parts. We will prioritize your case and ensure it is resolved to your satisfaction.
I love our Domi Gazebo
I love our Domi Gazebo. It is well structured and beautiful. We wish now we would have gotten a bigger one.
vickie
15 mei 2026
Antwoord van Domi Outdoor Living
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you love your Domi Gazebo and that you're enjoying its structure and design.
It is actually the biggest compliment to us when a customer wishes they had gone a size larger. If you ever want to explore options for expanding your setup in the future, or if you need any matching accessories (like netting, curtains, or privacy walls) to make your current space feel even more cozy, please don't hesitate to reach out.
Thank you again for choosing Domi! Enjoy your beautiful outdoor sanctuary!
Delay in customer service email only…
Delay in customer service email only and then 24 hour plus response. Any problems will delay instalation. Response was helpful, will work with you but only through email.
15 mei 2026
Antwoord van Domi Outdoor Living
Thank you for taking the time to share your feedback. We are glad to hear that our team was helpful and dedicated to working with you, but we sincerely apologize for the delays in our email response times.
We completely understand that timely communication is crucial, especially when you are planning an installation. We are currently experiencing a high volume of inquiries, but we are actively working to improve our response speed so we can better support our customers.
Please rest assured that we remain fully committed to assisting you with your project. If you have any ongoing questions or urgent installation needs, please reply directly to our last email, and we will prioritize your request.
Thank you for your patience and for helping us improve:)
Antwoord van Domi Outdoor Living
Thank you for sharing your feedback. We are glad to hear that your order arrived mostly intact, but we strive for perfection and want every package to arrive with absolutely zero damage. If that "little damage" affected any parts or the assembly of your product, please don't hesitate to reach out to our customer support team at service@domioutdoorliving.com. We would be more than happy to send you replacements or assist you in any way we can. Thank you for choosing us!
Buyer
Great instructions
Easy to install. Sturdy.
Arrived over three days in timely shipping manner , no delays
Will purchase another when another sale is on
14 mei 2026
Antwoord van Domi Outdoor Living
Thank you for taking the time to leave us this great review! We’re delighted that your order arrived promptly and that you are happy with the sturdy quality and easy assembly. We truly appreciate your support and your decision to purchase from us again in the future. Keep an eye out for our upcoming sales, and please let us know if you need anything else!
Great Product
On time. All parts delivered and without any damage. Assembly was as advertised. Great Product.
13 mei 2026
Antwoord van Domi Outdoor Living
Thank you for the wonderful review! We're delighted that you’re happy with the product, the on-time delivery, and the easy assembly. Your support means the world to us!
Antwoord van Domi Outdoor Living
It truly warms our hearts to hear that! We pour a lot of care into ensuring the quality and aesthetics of our products live up to your expectations. Pls enjoy your beautiful new item, and we hope to welcome you back again soon!
Resin Roof Rain Gutter Gazebo
I ordered the 10x12 Resin Hardtop Gazebo (with the rain gutters) based on our small deck space & couldn’t be happier with the finished product! It gives nice coverage from all day sun & also light-consistent rain. We are actually using the deck built 3 years ago. This company shipped the day after I ordered & I received all 5 boxes together within 4 days. They also communicated well through email. We had an experienced contractor put it together in 4 hours & he commented on how well organized all pieces and parts were, said it was the first Resin roof material he had seen & he really liked this product. Thanks so much to Domi Outdoor Living, we can finally enjoy our outdoor space!
12 mei 2026
Antwoord van Domi Outdoor Living
Hi! Thank you for the incredible feedback! We couldn't be happier to know that your new 10x12 Gazebo has transformed your deck into a usable, shady retreat. It’s music to our ears that the 5 boxes arrived swiftly together and that the assembly went so smoothly for your contractor. Hearing that a professional appreciated our organized parts and resin roof material is a huge compliment to our team. Thank you for recommending Domi Outdoor Living—enjoy your newly upgraded outdoor space!
It shipped quickly and for free
It shipped quickly and for free! Very large pallet.
I don’t usually do reviews but I’m happy to do one this time. Every thing went together perfectly. Surprisingly! No construction issues, all the parts fit perfectly! Again surprisingly! I’m a little cynical about these “build it yourself “ things.
Some things to mention: I didn’t put the screens on. Don’t need or want them. The numbering system on the screw packet didn’t exactly match the directions. No biggie. The online directions seemed to be for an earlier iteration. Again no biggie. The hard copy directions were accurate. 0ne design criticism: I wish there was a cover for the upright tie down bolts. That would be nice.
I’d definitely recommend this pergola. Great price and quality.
13 mei 2026
Antwoord van Domi Outdoor Living
Thank you for sharing your experience and for recommending our pergola! We are delighted that the free, fast shipping worked out well and that the assembly exceeded your expectations with a perfect fit. We also appreciate your valuable feedback concerning the manual updates and the design suggestion for the bolt covers. Your insights are incredibly helpful as we continuously look for ways to enhance our products and service. Thank you for your support!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.