As someone who buys a lot of small collectibles, Doorzo has been one of the easiest proxy sites to use. The interface is beginner‑friendly, consolidation is smooth, and fees are reasonable. My only su... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
shipping was relatively smooth and quick, i was worried a lot about my package being delivered and the time it'd take, but i was pleasantly surprised to see how smoothly everything went. effective tim... Toon meer
Bedrijf heeft geantwoord
Doorzo propose des options que d'autres proxy n'ont pas, dont la possibilité d'enchérir sur Mercari et d'envoyer un message à certains vendeurs. Il a tout un tas d'autres avantages, comme son access... Toon meer
Bedrijf heeft geantwoord
This is my 4th time using Doorzo's services and as always, it's great. All sellers and their products are legitimate, coupons that help save up a little for purchases, parcel was packaged securely and... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Info over Doorzo
Geschreven door het bedrijf
Doorzo Top Japan Proxy Service
With over 10 years of extensive industry experience, Doorzo is a reliable partner for Japanese shopping enthusiasts worldwide. We are official partners with Japan's Top Stores, including Mercari, Rakuten, Rakuma, Yahoo! Auctions, Bookoff, and more.Based in the heart of Akihabara, Tokyo, Doorzo offers seamless international shopping services, connecting Japan's unique products to the world.
24/7 Automated Proxy Purchasing
Wide Selection: New and vintage toys, figures, game consoles, books, and more. No matter what you want from Japan, you can buy it here.
Convenient Shopping: Access via website and app anytime, anywhere, providing you with a more convenient shopping experience.
Secure Transactions
Safe Payment Options: Various credit cards, PayPal, Alipay, and more.
Unbeatable Prices: Competitive rates for all your favorite Japanese products.
Cost-Effective Shipping
Consolidation Service: Combine purchases from multiple websites before shipping them out internationally.
Free Storage: Up to 60 days + 30days paid storage.
Excess Packaging Removal: Minimize shipping weight and cost.
Professional Support
Multilingual Team: Fluent in English, Simplified Chinese, Traditional Chinese, and Japanese.
Real-Time Order Tracking: Keep track of your purchases easily.
Customer Reviews: See what others say about Doorzo.
Exclusive Benefits
Special Deals and Discounts: Enjoy promotions and savings.
Secure and Reliable: Your satisfaction is our priority.
Contactgegevens
1-19-1 Akabane Kita, Kita-ku, Tokyo 115-0052, Japan., 10-10041, Tokyo, Japan
- 0368116180
- support@doorzo.com
- doorzo.com
4,6
Uitstekend
1K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Fantastic proxy site
Fantastic proxy site. I use doorzo or Zenmarket.
Ordered 3 items and they were packed neatly and secured.
17 april 2026
Review zonder uitnodiging
Antwoord van Doorzo
Thank you so much for your kind words! We’re glad to hear you find our service easy to use and that our support team has been helpful. If there’s ever anything more we can do for you, don’t hesitate to reach out as we’re always here to help!
Overall purchasing process is good,but…
Overall purchasing process is good,but consolidation process takes a long time compare to usual.
8 april 2026
Antwoord van Doorzo
Dear customer,
We sincerely apologize for the inconvenience and for the delay you have experienced with your order.
Due to recent tightening of shipping regulations and logistics requirements, additional processing time is now needed to ensure that parcels can be dispatched smoothly and delivered safely. Our team is working closely with our logistics partners to comply with these updated standards while minimizing any disruption to our customers.
We also want to reassure you that we have increased staffing and operational support in our fulfillment process in order to improve processing speed and help ensure orders are delivered as quickly as possible.
We truly appreciate your patience and understanding during this time. If you have any questions or need further assistance, please feel free to contact our customer support team at any time. We are always here to help.
Antwoord van Doorzo
Thank you for your feedback! We understand your concerns regarding exchange rates and currency charges. Your input is valuable, and we’ll continue working to improve transparency and provide the best possible experience. We truly appreciate your support.
Antwoord van Doorzo
Thank you for your feedback! We're glad to hear you find the app easy to use and that the page translations are helpful. We truly appreciate your support and look forward to serving you again!
Great service and user experience just need extra information
The process of purchasing products was very easy and quick, the consolidación is a great way to gather all your products i'm one package and save some shipping money. The protection of products was very nice all arrive at excelent conditions.
Only i Will suggest that in the track add extra information of what local delivery service was use for the package and the contact information because the contact information of the Japan delivery service is easy to find but when the package arrive at destination country I had to create a ticket to know the contact info of My local delivery service
9 april 2026
Antwoord van Doorzo
Thank you for your feedback! We're glad you found the purchasing process easy and the consolidation helpful. We appreciate your suggestion about adding local delivery service details to tracking, and we’ll work on improving this. Thanks for your support!
I have a great experience here in…
I have a great experience here in doozo..I'm very satisfied with all my purchase here,all are in good condition and some like new.I feel like i'm in japan when i shop here at doorzo.Though you need to wait for a long time,but it's worth it.
9 april 2026
Antwoord van Doorzo
Thank you for your kind words! We’re so happy to hear you had a great experience and that your items arrived in excellent condition. We truly appreciate your patience and are glad you feel a bit of Japan when shopping with us. We look forward to serving you again!
Great service with affordable fees and…
Great service with affordable fees and fast processing. Perfect for buying multiple small items as it helps save more. Definitely worth it and will use again.
8 april 2026
Review zonder uitnodiging
Antwoord van Doorzo
Thank you so much for your kind words! We're really glad to hear that you found our service affordable and fast, especially when purchasing multiple small items. It means a lot to us that you see the value, and we truly appreciate your support. Looking forward to seeing you on Doorzo again.
a+ service
shipping was relatively smooth and quick, i was worried a lot about my package being delivered and the time it'd take, but i was pleasantly surprised to see how smoothly everything went. effective time and great updates
6 april 2026
Antwoord van Doorzo
Thank you for sharing your experience! We understand how worrying it can be waiting for a package, so we're really glad to hear everything went smoothly and arrived quicker than expected. It's great to know our updates helped give you peace of mind too. We truly appreciate your support and hope to serve you again soon!
Thank you Doorzo, an easy app to buy goods in Japan.
I am very happy when using the doorzo app, it allows foreign countries to buy many items on doorzo, thank you doorzo
6 april 2026
Antwoord van Doorzo
Thank you very much for writing this review. We truly appreciate and we hope to see your next haul real soon!
First time purchasing went well!!
The service was really well and the delivered items were nicely packaged with no damage the app was very clear too as it was my first time purchasing
6 april 2026
Antwoord van Doorzo
Hello! Welcome to Doorzo and thank you for the kind words! We're glad your first purchase arrived safely and well packaged, and that the app was easy to follow along the way. We look forward to your next order!
Antwoord van Doorzo
Hi! 😊 Thank you! We are glad that the items you purchased are well protected, and accurate is exactly what we aim for! We're glad your order delivered on all fronts.
DOORZO STEALS! THEY DONT RETURN OUTBIDDED AMOUNT & UNHELPFULL CUSTOMER SUPPORT
NO ACTUAL VERIFICATION, JUST A SCREENSHOT OF THE TRANSACTION ON MY END, BUT NOTHING INDICATES ACTUAL REFUND/RELEASE OF AMOUNT PAYED FOR A BID. I placed a bid for a drone component, that got outbidded the day after; upon repeated attempts to get the refund, they keep insisting that they have already released the amount, however it has already been almost a month, but I still haven't received the amount. I already raised the issue to my bank and the preauthorization was already lifted, and yet NO RETURN OF THE OUTBIDDED AMOUNT IS REFLECTING STILL. DOORZO IS A THIEF. DONT EVEN TRY TO INSTALL IT,
16 maart 2026
Review zonder uitnodiging
Antwoord van Doorzo
Dear customer,
We sincerely apologize for any inconvenience this situation may have caused.
Regarding your case, we have carefully verified multiple times that the refund has been successfully processed and returned. If you have not yet received the funds, we kindly recommend contacting your bank for further clarification, as processing times and procedures may vary depending on the bank.
We want to reassure you that we always operate with fairness and integrity, and we would never mislead our users. Your experience is very important to us, and we are committed to providing attentive and responsible support. At the same time, we also believe it is important to address and clarify any inaccurate or misleading statements in a fair manner.
If you have any further questions or need assistance, please do not hesitate to contact our customer support team. We are always here and will do our best to help resolve your concerns.
Thank you for your understanding.
bedste japanske proxy
bedste japanske proxy, er også den eneste der har en fungerende mobil app, og de understøtter også som de eneste auktioner på diverse sider som mercari, god til samlekort og anime/manga relateret ting.
3 maart 2026
Antwoord van Doorzo
Thank you for the kind review! We're glad our mobile app, auction support on platforms like Mercari, and wide selection of trading cards and anime/manga items have made Doorzo your go-to Japanese proxy.
I brought something and then later on…
I brought something and then later on was told I have to pay TRIPLE for shipping I was never told I had to pay extra for shipping and now they aren’t cancelling my order and is charging me money for it being in warehouse
4 januari 2026
Review zonder uitnodiging
Antwoord van Doorzo
Dear customer,
We sincerely apologize for any inconvenience caused.
Regarding your situation, we would like to respectfully clarify a few important points. We have provided multiple reminders throughout the process that once items arrive at our warehouse, international shipping fees must be paid before dispatch. These terms are also clearly outlined in our Usage Guide for full transparency.
In addition, due to the nature of proxy purchasing from Japan, orders cannot be canceled or refunded once they have been placed. This policy is consistently communicated during both the item selection and checkout stages. For further details, we kindly recommend reviewing our New User Guide.
Lastly, international shipping fees are determined and charged by the logistics providers. The cost is based on the weight of your order and the shipping method selected, and therefore is not something we are able to influence or control. We appreciate your understanding in this matter.
We always strive to operate with fairness, transparency, and care for our users, and we are committed to providing a supportive and responsible service experience.
If you have any further questions or require assistance, please feel free to contact our customer support team at any time. We will be more than happy to assist you.
Thank you for your understanding.
Excellent services
Excellent services. All of it including items inspection photos, bubble wrapping every items and bubble wrapping packaging box. Would buy it again from there. But make sure to check the seller first as Doorzo is just a middle man between you and the seller.
3 april 2026
Antwoord van Doorzo
Thank you for the detailed and helpful review! We're glad our inspection photos and careful packaging have been giving you peace of mind. We also appreciate you sharing that tip with fellow shoppers and checking sellers beforehand is always a great practice.
really good!
really good! while the delivery fee is very expensive, it's cheaper when you "merge" the order
3 april 2026
Review zonder uitnodiging
Antwoord van Doorzo
Thank you for the helpful tip and kind words! We're glad consolidating your orders has been helping keep the shipping costs more manageable. Hoping to see you on your next haul ✨
Deceptive practices
2 out of 5, at least I got my stuff in so it wasn't a scam.
9 potential issues listed below!
1) Lack of Surface Shipping with Paypal:
For some reason lets you pay for all items with Paypal and you can pay Air Parcel with Paypal, but doesn't let you use Paypal for Surface shipping.
There is no news indication on the website via jp post FAQ or on their notice on their website, that says Paypal restricts payment for Surface other then the red checkout error.
I asked customer service they claimed "As our system is currently undergoing an upgrade, if you would like to use sea freight, we recommend choosing another shipping method. "
When asked for an ETA on when it will be done and where I can find information on the upgrade they said "Please note that no official announcement has been issued regarding this matter. In addition, if you would like to use sea shipping, we kindly ask that you proceed with an alternative payment method first. " and "Unfortunately, we do not have an estimated completion date. We recommend using another payment method if you would like to choose sea freight."
They say something is happening, with no official indication that it is happening/being worked on or estimate that it will be done. Seems like deflection while asking for different payment method or shipping method, and not directly address the reason why it is happening. I have all chat logs available.
I then asked them again on n entirely different order:
"Is there a reason why sea shipping does not support certain payment methods? Is that on doorzos end? shipping companies? paypals? or japan post?" and they replied "1. Our payment system is currently being optimized, so PayPal may not be available at the moment. If this option is temporarily unavailable, please use another payment method." With "please use another payment method." being in bold.
Again deflection and not addressing the reason why, bold lettering as if I can't read their message but they can't read mine. Insulting.
2) Shipping costs and Weight Reduction
Asked why "Why didn't my consolidation package for all my items (10) didn't get re-weighted before shipping? I choose Remove/Replace Seller's Original Shipping Box" they claimed it "It has been reweighed, and the weight has changed from 1266 g to 1600 g."
Yes, somehow my package gained weight, and when the box arrived, as I suspected they did not remove the senders original packaging.
So I assume they are doing deceptive practices to charge extra on shipping, and/or cutting corners of actually providing this service, while claiming they do provide this benefit via doorzodotcom/en/activity/5696 (sorry no links allowed in reviews).
3) Rude customer service or being unhelpful to all matters.
4) Paid reviews via goes against Trustpilot terms of service.
"By submitting this review, you confirm it’s based on a genuine experience and you haven’t received an incentive to write it."
However most reviews will be positive as they/the customers ARE receiving an incentive to write it.
Source: doorzodotcom/en/activity/5590 or by receiving Doorzo points to discount their future purchases, essentially buying reviews.
TL;DR:
Mostly upset about not being transparent about the surface shipping being unavailable through Paypal.
Would I use again? Possibly, when they claim to fix their system which they are not doing:
5) Lack of system update:
On further investigation on discord from 2025-11-12 "Q: I can't pay using PayPal
A: If you are unable to select PayPal, it may be due to the following reasons:
PayPal is not available for sea shipping (surface mail). If you would like to pay with PayPal, please choose a different shipping method that is compatible with this payment option.,
Our system is currently undergoing an upgrade for all payment methods. The processing time is not yet determined, so we kindly ask for your patience while this is resolved.,
If a certain payment method is temporarily unavailable, please use an alternative option. Thank you for your understanding and patience."
So its a known issue but are not working on it/still restricted and had to go to a 3rd party to find information/ask customer service since it's not on their official websites notice or payment information.
More issues with doorzo minor for me, might be big for those reading reviews:
6) Unable to remove wish list items sometimes, bugged even if you try or if buyers remove their listings. I just stopped using it and just use my browsers bookmark feature.
7) Slow consolidation and sending out the package (at least they are transparent with the times).
8) Sometimes clicking a listings is unavailable (Surugaya's).
9) Repeating listings if you do not click on the stores/sites on the left toolbar.
This is all valuable feedback and potential fixes to be done.
21 maart 2026
Review zonder uitnodiging
Antwoord van Doorzo
Dear customer,
Thank you for your detailed feedback.
First, regarding the payment and system concerns:
Our platform is continuously undergoing optimization as part of our commitment to providing a smoother and more efficient shopping experience. As these improvements involve multiple internal and external factors, we are unfortunately unable to provide a specific completion timeline. We appreciate your understanding that certain operational details are part of our internal processes.
Second, regarding consolidation and weight discrepancies:
The weight shown at the consolidation stage is an **estimated weight**, not the final shipping weight.
Weight changes may occur due to the following reasons:
* **Possible weight reduction**: Removal of seller’s original packaging or excess filler materials from Japanese sellers
* **Possible weight increase**:
1. Retaining the seller’s original box
2. Selecting additional reinforcement services
If packaging is not removed or if protective materials are added, the total weight after consolidation may increase. Please note that all parcels are reweighed prior to shipment, and international shipping fees are adjusted accordingly (any overpayment will be refunded, and any shortfall will be charged). We are unable to guarantee that consolidation will always result in a weight reduction.
Third, regarding reviews and user feedback:
All reviews and feedback provided by our users are based on genuine shopping experiences. We do not engage in the purchase of reviews. In some cases, we may invite users to share their experiences to help us better understand customer needs and continuously improve our services.
If you encounter any technical issues while using our app, we strongly encourage you to contact our customer support team at any time. We are always committed to providing assistance.
At the same time, we take the reputation of our platform seriously. For any statements that do not reflect the facts, we will provide clarification where necessary.
We remain committed to improving our services and delivering a better experience for all users. Thank you for your understanding.
Antwoord van Doorzo
That's so great to hear and thank you! We love delivering them just as much!
my experience was phenomenal but just…
my experience was phenomenal but just one tiny hassle that my parcel was delivered to the wrong address 😅, luckily it was still nearby. but other than that, was stunning.
2 april 2026
Antwoord van Doorzo
Thank you for the kind words and for being so understanding about the address mix-up! We're relieved it was still nearby and reached you safely. Should anything like this happen again, we recommend reaching out to your local courier directly to check and of course, our team is always here to assist you as well. We'll work hard to make sure your next delivery goes even more smoothly!
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