Dorset Nursing Supplies Reviews 

379
•
TrustScore 4.5 uit 5

4,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Ordered a replacement cable and the price and speed at which it was delivered was excellent, overnight next day. I hope I haven't turned into an old cynic but these days I am surprised when a company... Toon meer

Beoordeeld met 5 van de 5 sterren

My request was handled promptly and efficiently. I was kept informed right through the process and delivery was also fast. So well done dorset Nursing Supplies. Unfortunately I am less pleased with t... Toon meer

Beoordeeld met 5 van de 5 sterren

I started using the Alerta for my wife and appears magnificent. I need some more time of using it when I will revert with more details. Thank you Constantine

Beoordeeld met 5 van de 5 sterren

Very quick and efficient service as always. These goods are excellent value for money and they make a big difference to health when people bring nasty viruses into the house. I used Clinell wipes when... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Medische benodigdheden winkel
  2. ook in
  3. Ingenieur
  4. Medische apparatuur leverancier

Geschreven door het bedrijf

Dorset Nursing Supplies is a family owned business and an established and well-respected medical supply company within the NHS and the care industry. We have been a provider of medical supplies, medical equipment and incontinence supplies since 1985. We also provide our engineering services where we will fix and repair any medical equipment such as hoists, beds and much more. Our store is based in Bournemouth, Dorset, however we deliver worldwide so everyone can enjoy our amazing deals! When an order is placed from within the UK we aim to deliver it by the next day (subject to stock availability). We are happy to hear any and all reviews so we can keep our standards high! Thank you!


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

379 reviews

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3 sterren
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1 ster

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4,7

Alle reviews

(379)

54 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

First order

Exactly what I order turned up the next day. Brilliant service.

14 augustus 2025
Logo Dorset Nursing Supplies

Antwoord van Dorset Nursing Supplies

Thank you for your review Lynne, we really appreciate it! DNS

Beoordeeld met 5 van de 5 sterren

Customer service is excellent

Customer service is excellent. There's always a prompt reply and they go out of their way to accommodate your preferences.

19 augustus 2025
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Antwoord van Dorset Nursing Supplies

Thank you for your review Michael, we really appreciate the feedback. Thank you for continuing to use us and for being one of our long-term customers. DNS

Beoordeeld met 5 van de 5 sterren

Impressed

Impressed. My first time using Dorset Nursing Supplies. Ordering was easy and I received notifications at every step of my order. Delivery was on time. The goods were well packaged. Very good. Would use again

4 augustus 2025
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Antwoord van Dorset Nursing Supplies

Thank you for your kind review, we really appreciate the positive feedback :-) DNS

Beoordeeld met 5 van de 5 sterren

Always reliable

Always reliable! I've never had any problems with this company. Items sent sent very quickly. Thank you

1 augustus 2025
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Antwoord van Dorset Nursing Supplies

Thank you for your review Julie, we really appreciate it! DNS

Beoordeeld met 5 van de 5 sterren

Quick service

Quick service, excellent products, highly recommend

31 juli 2025
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Antwoord van Dorset Nursing Supplies

Thank you Sarah!

Beoordeeld met 5 van de 5 sterren

Omron Blood Pressure Monitor

A recent eye test had a suggestion that I check my blood pressure and I was keen to get a hypertension society listed device that would also upload the figures to my phone.

Dorset had the omron device I wanted in stock and quickly dispatched from the uk with emails indicating order progress. Arrived quickly and well packaged.

11 juli 2025
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Antwoord van Dorset Nursing Supplies

Thank you for your kind review Alistair, we happy to have helped! DNS

Beoordeeld met 5 van de 5 sterren

Excellent. Thank you

Very pleased I can add a public review. I ordered a hospital bed and chair for mum who we were assuming would be discharged with a care package for her re-ablement. The office team were great and straightforward to deal with. You just call and get a real person, and someone who knows what they need to know.

Delivery crew were great both in the delivery but also the collection, which was much more challenging.

Mum died while in hospital, which was not expected and extremely distressing to my dad. My sister-in-law called the company and asked if the bed and chair could be collected on that same day before my dad got home from the hospital. The team did this and were superb. I cannot say how much it means to us that this happened. Thank you all.

4 juli 2025
Review zonder uitnodiging
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Antwoord van Dorset Nursing Supplies

Hello, thank you for taking the time to leave us a review. We send our deepest condolences for your loss. We're very glad to hear we were able to support you and your family in your time of need. Thank you for choosing Dorset Nursing Supplies.

Beoordeeld met 3 van de 5 sterren

Were excellent, now slipping...

I've used Dorset Nursing Supplies for quite a few years now and always found them to be really personable and great with deliveries and stock. In my experience things have slowly been slipping. There isn't anywhere near as much stock choice on the website and deliveries are coming incomplete or split with no prior warning that some items might be delayed by 4-5 days or so. For example ordering 2 boxes of 10 masks and only receiving 2 masks. The delivery boxes are often pretty battered too. It's a shame.

9 juni 2025
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Antwoord van Dorset Nursing Supplies

Hi Katherine, we appreciate your feedback and continued custom. We apologise for the picking error and this has been addressed in our warehouse. Regarding split orders, if we don't have the full stock available on your order, we will send what we have with the rest to follow where possible. Delayed emails are automated, so we have requested for this to be looked in to. We have raise a complaint with Parcelforce, our chosen courier for the 'battered' boxes, as they do not leave our warehouse this way. We hope to improve your experiences back to the standard you have been used to. DNS

Beoordeeld met 5 van de 5 sterren

I like this company

I like this company. It’s cheaper than Medisave and services is superb. They deal with small clinics like mine and I appreciate that.
I highly recommend.

5 juni 2025
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Antwoord van Dorset Nursing Supplies

Thank you Annie, we really appreciate the review! DNS

Beoordeeld met 1 van de 5 sterren

I ordered a swimsuit from Dorset and…

I ordered a swimsuit from Dorset and paid £4.75 for delivery. The checkout page stated that this would be a next business day service. The item arrived on day 4 , delivered by Royal Mail using a 'Tracked 48' service costing £2.80.
I understand I need to pay a delivery charge on online items but I am not happy being misled on both the service and the charge. This is very poor.
The swimsuit has not been tried yet so my view of the company may change.

Response from customer service : -
We do not guarantee next day delivery. We aim to deliver your order within 1-2 working days (Monday to Friday), for orders received before 1:30pm.

Statement from checkout page : -
For all items in stock and not specially delivered directly from the manufacturer, our service is next working day delivery
The item was in stock and ordered prior to 1:30pm on the 2nd June.

Which statement is correct ?

5 juni 2025
Review zonder uitnodiging
Logo Dorset Nursing Supplies

Antwoord van Dorset Nursing Supplies

Hi David, your item was dispatched directly from the manufacturer, which is not on our next day delivery service. Within that statement you have highlighted it also specifies "Lead times will vary depending on the item"

Our standard delivery charges are:
£6.50* (+ VAT) - Orders under £25 (before VAT)
£4.75* (+ VAT) - Orders under £50 (before VAT)
£3.50* (+VAT) - Orders under £100 (before VAT)
Carriage Free - Orders over £100 (before VAT)

This covers packaging and admin time, as well as the postage.

For all in stock items that are readily available, we pay for and send them on a next day delivery service with Parcelforce. However, the disclaimer for 1-2 working days is to cover any complications during delivery, such as delayed shipments or the customer not being home. As you discussed with our customer service team, we have asked our website team to review how this is worded to avoid any further miscommunication in the future.

We hope that you are happy with the product, and if you have any problems, please contact us directly on sales@dorsetnursing.co.uk

Kind regards,
Dorset Nursing Supplies

Beoordeeld met 3 van de 5 sterren

Swim suits were lovely colours and…

Swim suits were lovely colours and patterns. Unfortunately the main drawback is trying to actually get them on. I appreciate they’ve got to be a snug fit to prevent leaks but even so I didn’t expect to be a contortionist. I’m usually a size 10 but chose 12/14 which normally would be rather loose on me so I would definitely say go up at least 2 sizes.

22 mei 2025
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Antwoord van Dorset Nursing Supplies

Thank you for your review, we appreciate the feedback! :-) DNS

Beoordeeld met 5 van de 5 sterren

Highly satisfied customer…

I was able to place my order directly to a person
on the telephone.
The order was taken correctly and delivered promptly
Needless to say that the product - Propad mattress
overlay is excellent for my needs

9 april 2025
Logo Dorset Nursing Supplies

Antwoord van Dorset Nursing Supplies

Thank you for your review Christine, we really appreciate it! DNS

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