Douglas & Gordon Reviews 

After 29 years in my home, choosing the right person to handle its sale was incredibly important to me.
From the outset, Shash impressed me with her professionalism, attention to detail and genuine commitment. She personally oversaw the styling and presentation of the property, managed every stage of the marketing and kept the sale moving forward with clear communication throughout.
Selling a much loved family home was never going to be easy, but Shash made the whole process feel well managed and far less stressful than I had expected.
I wouldn't hesitate to recommend her to anyone looking for an estate agent who truly goes the extra mile.

AW, 2026

Elouise McCracken was so helpful throughout my flat search. She was always quick to arrange viewings for me, some of which she suggested herself. She kept me updated and was very responsive to any questions I had. She was genuinely so invested in helping me find a flat. Her friendly, proactive approach made the whole process much less stressful. I really appreciated all her help and would happily recommend her to anyone looking for a property.

We couldn't be happier with the service we received from Catalina at Douglas & Gordon. Although we'd both rented before, this was our first time moving in together, so finding the perfect home was incredibly important to us. Catalina made the whole process feel easy from start to finish.

She was incredibly kind, approachable, and always happy to help. Her communication was outstanding throughout the entire process, we were never left wondering what was happening or waiting for answers. Every question or concern we had was dealt with quickly and thoroughly, which gave us so much confidence and reassurance.

Catalina also went above and beyond by taking the time to explain the new tenancy laws that had recently come into effect, along with many other important details that we wouldn't have known otherwise. Her advice was invaluable and made us feel fully informed every step of the way.

What impressed us most was her genuine dedication. From the very first viewing right through to the day we collected the keys, Catalina was there to support us. Even while she was on annual leave, she still made sure to communicate with us regarding important matters, which really shows how committed she is to her clients.

Thanks to Catalina, we found our perfect first home together, and we genuinely couldn't have asked for a better experience. We've already said that if we ever decide to move again in the future, we'll absolutely be choosing Douglas & Gordon because of their professionalism, excellent communication, and exceptional customer service. We would also love the opportunity to work with Catalina again, she truly is an outstanding estate agent and an absolute credit to the company.

Thank you, Catalina, for making such an important milestone in our lives such a positive and memorable experience. We couldn't recommend you more highly! :)

I had a great experience renting a flat in Battersea with Ciarnan’s help. He was very friendly, dealt with any issues in a professional way and he was quick to respond to all my questions.
Highly recommend!

My partner and I would like to thank Elouise for all her help with renting our apartment. The whole process was quick and smooth from start to finish. She was always available to answer our questions, kept us updated throughout, and communicated clearly at every stage. Her professionalism and friendly approach made the experience stress-free. We would highly recommend Douglas & Gordon to anyone looking to rent a property.

Thanks Ciarnan for your time and efforts and crystal clear communication. Experience was met with ease and efficiency.

Found the property that ticks all the boxes thanks to Ciarnan. Smooth process from viewing to moving in!

Would highly recommend Douglas & Gordon, unlike any estate agents I have used in the past.

Delilah Vincent was such a pleasure to work with! Very responsive, proactive and macro focused advice (considers a the requirements of the agreement early on ).

Delilah Vincent was brilliant during the application and moving process, it couldn't have gone any smoother. She was very helpful and communicative responding to all of our questions.

I worked with Allan and he was knowledgeable about the area (in my case Chelsea) and the property market, the trends and what I could buy in my price range. I respected his advice and was grateful for his honesty and his patience. He is a very good estate agent. I would have no hesitation recommending him.

I'd like to highly recommend Lyle Hendricks at Douglas & Gordon. Lyle managed my tenancy at Ashley Court from start to finish, and was consistently responsive, professional, and easy to communicate with. Any questions or issues were dealt with promptly, which made the whole experience smooth and stress-free. Lyle also guided me clearly through the end-of-tenancy process. I really appreciated his attentiveness and would happily work with him again in future.

As a buyer, I cannot recommend Chris Campbell highly enough. From start to finish, Chris was exceptionally helpful, trustworthy, and professional throughout the entire process.

He was very flexible and willing to accommodate my schedule and changing circumstances. Nothing ever seemed too much trouble, and he consistently went above and beyond to ensure everything progressed smoothly.

Chris's knowledge of the market and the buying process was invaluable. He was always available to answer questions, explain details clearly, and provide honest, practical advice. I felt fully informed and supported at every stage.

Most importantly, Chris is someone you can genuinely trust. He was transparent, reliable, and always acted with integrity, giving me complete confidence throughout the purchase.

Buying a property can be stressful, but Chris made the experience straightforward and positive. I would not hesitate to recommend him to anyone looking to buy a home.

An all round thoroughly nice chap.

It has been a pleasure working with Rob Stanley from start to finish. His knowledge and experience of our particular situation helped us find the right buyer in a matter of weeks and he helped the process along every step of the way. He’s professional, attentive and everything you’d want in your estate agent.

Colin was the absolute best person I could’ve hoped for to deal with the sale of my property. He was outstanding, working very hard to complete a tough and complicated sale process. Handled everything very calmly and efficiently, and always communicated really well in every step. I felt very comfortable putting my full trust in him, he is the person you need to deal with your property, there is no one better.

Hannah Field was great to deal with and very responsive when we were dealing with a tricky transaction. Hannah worked hard with me to reach a successful conclusion and get the matter over the line for our client. Would recommend.

Having met and worked with well over 100 agents across London, I can say without hesitation that Catalina Roncal stands at the very top.

Her level of service is not merely excellent — it is genuinely next level. The professionalism, responsiveness, emotional intelligence, strategic instinct, warmth, and care she brings to every interaction should become the benchmark for agents across this city.

What makes Catalina exceptional is that she combines elite execution with authentic humanity — an incredibly rare combination in real estate. You never feel like a transaction. You feel looked after, protected, guided, and truly valued throughout the entire process.

And the truth is, her talent extends far beyond London. Catalina possesses the sophistication, presence, polish, and world-class capability to thrive in any premier global market — whether that be New York, Miami, Los Angeles, or anywhere else in the world. She has that unmistakable international-caliber quality that only the very best possess.

Thank you immensely, Catalina, for your care, professionalism, extraordinary service level, and warmth — not only as an exceptional agent, but as an exceptional human being.

Douglas & Gordon are incredibly fortunate to have you. London real estate is better because of you!

Rob Stanley made our selling experience smooth and quick, well beyond what we might have hoped for. He was realistic, responsive, attended unfussily and promptly to many details above and beyond the call of duty. He couldn't have done a faster or more professional job of selling our house, we would highly recommend Rob's representation and Douglas & Gordon.

Hannah was so helpful when I was buying my first flat. She was always communicative, proactive and kept me fully informed every step of the way. I wouldn’t hesitate to recommend her.

The agent Tom was extremely knowledgable about the property and the Balham area. And was very professional when sharing information about the owners and reasons they were selling. He was very prompt in responding to us and co-ordinated repeated access to the property for us and our specialist surveyors and contractors.

This is the third time I have bought a residential property (also sold two) and Tom was the most helpful property agent I have dealt with, at no time pressurising us to make a hasty decision.

The purchase process progressed quickly, thanks to his involvement, we had completed and moved in within 4 months of making an offer.

We were very pleased with the service provided by Tom Yeomanson of D&G. As explained at the start, Tom looked after all aspects of the dale of our house (viewings, offers, negotiations, troubleshooting, etc.) and kept us informed at all stages, even when we were overseas. With his help we achieved the asking price (higher than valuations by other agents).