Drake user for 30+ years. Great when owned by Drake family, gone downhill somewhat after buy out. Program froze up a lot this year, telephone help is mostly useless, voice mail from hell is time con... Toon meer
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There were too many bugs this year. Forms with wrong calculations that were not fixed, workarounds that were not labelled correctly, crashes, and support that, while polite, were frequently unable t... Toon meer
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The customer service has fallen off a cliff since the sale a couple years ago. It went from a LIVE PERSON answering the phone call (before the 3rd ring usually) to the standard automated phone tree t... Toon meer
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i'd give them more than one star because it has served us well over the years, however, recent changes more than offset all of the goodwill. Drake Software has become increasingly difficult to justify... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Established in 1977, Drake Software® empowers more than 70,000 tax professionals nationwide with a trusted ecosystem of technology-driven solutions. Our mission is simple: Deliver reliable, efficient, and secure tools that streamline tax preparation, accounting, and client services. Drake Workflow™ is our integrated workflow automation solution, connecting our tools and products with real-time tracking, status updates, and built-in urgency alerts. Preparers save time and reduce risk with secure electronic signatures via Drake E-Sign™, while integrated payments through Drake Pay™ help expedite fast deposits — typically within two business days — via credit, debit, ACH, Pay-by-Refund, and contactless options. Our accounting and payroll solutions in Drake Accounting® simplify bookkeeping, payroll, and financial reporting, while secure client portals through Drake Portals® provide a convenient way to exchange sensitive tax documents. Flexible, web-based tax preparation via Drake Tax Online™ makes it possible to work anywhere with confidence — supported by trusted compliance, customizable workflows, and modern security. From tax and accounting to payroll and payments, Drake Software delivers end-to-end solutions built on decades of experience and innovation. Ready to experience the difference trusted technology makes? Download a free trial of Drake Tax® today and join thousands of professionals who rely on Drake Software every tax season.
Drake Software
Geschreven door het bedrijf
- Helping tax professionals prepare for filing season and beyond.
- Year after year, Drake Software is recognized for reliability, customer support, and product value. You can take advantage of dependable e-filing and innovative software solutions with our early season discounts! Curious about Drake Software? Our dedicated sales team travels nationwide from April thru November, demonstrating the streamlined process and functionality. Also, they’re available to answer questions. If you want to stay on top of the latest IRS news and business strategies for tax preparers, be sure and follow our Taxing Subjects blog. We aggregate the latest tax industry and IRS news, cover industry software and technology, provide downloadable resources, and outline business strategies employed by successful preparers. TaxingSubjects® is published and distributed by Drake Software and located at https://www.drakesoftware.com/blog.
Contactgegevens
111 Technology Drive, 28734, Franklin, Verenigde Staten
- 828.524.8020
- drakesoftware.com
3,3
Gemiddeld
382 reviews
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Every year is worse and worse..
Every year is worse and worse... this year's glitch is that it just makes up forms now... literally... it's starting to grab data from one user and creating forms for totally separate clients... What TaxAct has done to this product is absolutely shameful... Next year I'm going to spend the big buck and buy Lacerte - I'm losing clients over this crappy shit... they want everyone to be 100% online... I refuse to be a subscription slave adn to store my client's data on a foreign server.
23 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for taking the time to share this, Tax Fans. I’m really sorry to hear about the issues you’re experiencing, especially with data pulling across clients and forms being created incorrectly. I understand how serious that is and the impact it can have on your clients and your business.
This isn’t the experience you should expect, and we want to help get this addressed as quickly as possible. Our support team can take a closer look at what’s happening in your program and work with you toward a resolution. You can reach us at (828) 524-8020 or by email at Support@DrakeSoftware.com. If you prefer, you can also explore troubleshooting steps in our Knowledge Base here: https://kb.drakesoftware.com/kb/Drake-Home.htm.
We take feedback like this seriously and appreciate you bringing it to our attention.
Drake is on a downward trajectory
Drake is on a downward trajectory. I've been using Drake for over 12 years now and the last 4 to 5 years has seen a decline in pretty much all aspects of the software and service.
They raise their prices each year but their software reliability is slipping. Every year, the issue mid season updates and do not notify users. These updates are errors that changes calculations on previously filed returns. Believe me, I get it, mistakes happen, but Drake does not support their user base and proactively take responsibility for their product.
Customer service is average. It's like calling the IRS. Sometimes you get someone helpful and sometimes you get someone who answers the phone but can't help.
They are starting to push their bundling and workflow but their products are clunky at best.
As for overall software use, it works fine for a 1040 with one state. Anymore than one state and the software can quickly become very complex. More than two states, just get a different software.
15 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your experience, PB Griffin. I’m sorry to hear how the last few years have felt like a decline, especially with concerns around mid-season updates, calculation changes, and inconsistent support. I understand how disruptive that can be when you’re managing multiple clients and relying on stability throughout the season.
Your feedback about communication, software complexity with multi-state returns, and support consistency is important, and it’s something we take seriously. We’d like the opportunity to look into the specific issues you’ve encountered and work toward a better experience for you.
Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review this with you directly.
Unfortunate decline in what used to be the best tax software
Drake has been a reliable product in the past, but the decline in quality over recent years is significant and unacceptable for a professional tax preparation environment.
The volume of in-season updates is disruptive and creates unnecessary risk during the busiest time of year. Stability should be the priority during tax season, not constant patching.
There are also ongoing accuracy and workflow issues that directly impact efficiency and confidence in the software:
Ohio city estimate amounts displaying incorrectly and mapping to the wrong jurisdictions
RITA part-year filings being effectively unworkable within the software
Report Manager limitations that make basic document handling more time-consuming than necessary
These are not minor inconveniences—they affect client outcomes and significantly increase preparer workload.
It is difficult to ignore the timing of this decline alongside private equity involvement. The product increasingly feels like it is being managed for short-term priorities rather than long-term quality and user trust.
After this tax season, I will be transitioning away from Drake. I no longer have confidence that the software meets the standard required for my practice.
I strongly encourage a renewed focus on accuracy, stability, and real-world usability for tax professionals.
15 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for taking the time to share this detailed feedback, Ansara Tax. I’m sorry to hear about your experience and the impact these issues have had on your workflow and confidence during such a critical time of year.
You called out several specific concerns, including the frequency of in-season updates, Ohio city estimate inaccuracies, RITA part-year challenges, and Report Manager limitations. I understand how disruptive and concerning those can be in a professional environment where accuracy and efficiency are essential.
We’d really like the opportunity to look into these items more closely with you and provide support where we can. Our team is available at (828) 524-8020 or by email at Support@DrakeSoftware.com. If you prefer, you can also explore related guidance in our Knowledge Base to see if there are existing updates or solutions tied to these areas.
Your feedback is taken seriously, and it plays an important role in how we continue improving the software for preparers like you.
Drake Tax Software Review
Drake tax software has been a game changer for my tax practice and I appreciate their devotion to customer service and a quality tax software system that is easy to learn and work with.
22 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your experience, Jack. We’re glad to hear the software has made such a positive impact on your tax practice. It’s great to know the ease of use and customer service have supported your work.
I have been a Drake user for 20+ years…
I have been a Drake user for 20+ years this year was by far the worst. Support is non existent. I had to call support more times this year then any year prior. It started off with a patch in the 2024 software corrupting all of our Schedule C Client files causing them to be password protected and causing the files to be unusable to be populated to current year. This required us to repopulate 2023 to 2024 so we could pull depreciation records forward to 2025 returns and add any items bought in 2024 and 2025, Support had no work around except to restart the return. Big chore for 100+ business returns some with over 100 depreciable items.
Support blamed SC for processing delays on some returns due to OBBB. But in reality it was returns with Schedule A in the return and adding back in the $750/$1500 standard deduction increase as taxable income to SC. And they tried to justify by saying that it had to be added back in on all returns.
Drake also charged us for an annual subscription for Drake Portals in March, and then charged us for a monthly subscription in April and no response after 3 weeks from the people in accounting that have to work a refund.
Follow up to my review: Called Drake reference my Portals overbilling issue as suggested from Drake in response to my review. The individual I spoke with said she saw where it was elevated up to process a refund multiple times, but they are way behind due to internal programing issues. So she sent email to two different supervisors to contact me today. As of 1800 hrs today no contact from Drake, and they are closed.
So the Tax and Accounting Software Company we rely on to do Tax and Accounting has had internal processing issues for weeks in their own accounting and billing department. THAT IS A SERIOUS RED FLAG.
1 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thanks for taking the time to share this, Richard. I’m really sorry for the experience you’ve had this season—it sounds like a series of issues that created a significant amount of extra work for your team.
The Schedule C file corruption and having to rebuild returns, especially at the volume you described, is not something you should have had to deal with. I also understand how frustrating it is to not get clear answers from support when you’re trying to resolve processing issues, and the confusion around the South Carolina handling you mentioned only adds to that. On top of that, the duplicate billing for Drake Portals and the delay in getting a response from accounting is understandably concerning.
We want to help get these issues in front of the right teams and work toward a resolution. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can review your case in detail. For the billing concern, you can also contact our accounting team at (828) 349-5900 to follow up on the refund status.
We appreciate your 20+ years with Drake and your feedback here. It’s important, and we’d like the chance to make this right.
I have been customer since 2019 and did…
I have been customer since 2019 and did not have any issue. Highly recommended
22 april 2026
Antwoord van Drake Software
Thank you for sharing your experience, Estela. We’re glad to hear things have been running smoothly for you since 2019. That kind of consistency can make a big difference, and we appreciate your recommendation.
Have been using drake software for 9…
Have been using drake software for 9 tax years. Rarely have any issues, I try to take the classes they provide in order to use the software to be able to navigate and setup at beginning of tax season. Clients had trouble with e-signatures this past year. Called customer support had issued resolved by end of the day. The videos they supply to access for different ways to input information into software are very helpful to me and time efficient, instead of calling for answers and trying to explain what I need. I recommend drake for ease of software at reasonable price for my small business.
22 april 2026
Antwoord van Drake Software
Thank you for taking the time to share this, Gayle, and for your 9 years with Drake.
We’re glad to hear the software has been reliable for you and that the training classes and videos have helped you stay efficient and confident going into each season. That kind of preparation can really make a difference!
Drake Software is the best
Drake Software is very complex, and is the only software I will trust to use for my tax firm and my business. It is very complete and easy to understand and follow. Very easy to work with, providing you with all the tools needed to be successful in your tax business.
22 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your experience, Ada. We’re glad to hear the software provides the depth and completeness you’re looking for while still being easy to follow in your day-to-day work.
It’s especially meaningful to hear the level of trust you place in it for both your firm and your business.
THE SOFTARE IS GREAT BUT ME BEING WITH…
THE SOFTARE IS GREAT BUT ME BEING WITH DRAKE OVER 20 YEARS IN MY OPINION WE SHOULD GET SOME KIND OF DISCOUNT BUT INSTEAD YOU GUYS ARE INCREASING MY RENEWAL
22 april 2026
Antwoord van Drake Software
Thank you for sharing your feedback and for your 20+ years with Drake. That kind of loyalty means a lot.
We’re glad to hear the software continues to be a great fit for you. We also understand your perspective on pricing and renewals, especially as a long-time user.
If you’d like to talk through your options or have questions about your renewal, our team is available at (828) 524-8020 or Support@DrakeSoftware.com.
Drake Software is very user friendly…
Drake Software is very user friendly but still requires you to have the tax knowledge ALL tax preparers should have. Drake support offers a lot of self guided and online webinar trainings to help you with every aspect of all of their software. The support team is VERY helpful, knowledgeable and very quick to respond to your needs! They have Awesome customer service!
1 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for taking the time to share this. We’re glad to hear the software feels user friendly while still supporting the level of tax knowledge professionals bring to their work.
It’s also great to know the training resources and responsive support team have been helpful when you’ve needed them. That kind of access can make a big difference throughout the season.
Antwoord van Drake Software
Thank you for sharing your experience. We’re glad to hear the software has been easy to use and that the renewal process has been straightforward for you. That kind of simplicity can make a big difference during a busy season.
Drake user for 30+ years
Drake user for 30+ years. Great when owned by Drake family, gone downhill somewhat after buy out. Program froze up a lot this year, telephone help is mostly useless, voice mail from hell is time consuming, stupid "exit without saving" on the exit button needs to be eliminated, price is getting a little much compared to a couple years ago. Too close to retirement to change software.
22 april 2026
Antwoord van Drake Software
Thank you for sharing your experience and for being with Drake for over 30 years. That kind of long-term perspective really matters.
We hear what you’re saying about this past season, especially around performance and the support experience. Reliability over time is important, especially when you’re focused on your clients and looking ahead to retirement.
If you ever need assistance or want to share more detail, our team is available at (828) 524-8020 or Support@DrakeSoftware.com.
Antwoord van Drake Software
Thank you for sharing your feedback, Jesus. We’re glad to hear the service and communication have been smooth and reliable for you.
Drake is the most stable tax…
Drake is the most stable tax preparation software on the market. I left Intuit's ProSeries in 2005 for Drake and never looked back. It was the best business decision I've ever made.
21 april 2026
Antwoord van Drake Software
Thank you for sharing your experience, Bob. We’re glad to hear the stability has stood out for you over the years, especially after making the switch back in 2005.
That kind of consistency can make a big difference in running your business, and it’s great to know it’s been a decision you’ve felt confident in ever since.
Great Support
I switched to this software a number of years ago when my prior software company failed to provide helpful problem service. Drake has been great and has helpful people answer the phone when I have had a problem. I have used both the Pay-per-return service and the online software service. There was a learning curve and if you only like dealing directly with the IRS forms it may not be for you. But I have found it extremely helpful. Often prompting me to another form or adding information when needed. I have been doing taxes for over 30 years and have used numerous software providers. Drake gives me access to every state I have ever needed to use without further cost. Drake provides VERY good service at a reasonable price.
21 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for taking the time to share this, Hawk. It’s great to hear that having helpful support when you need it has made a difference, especially after your previous experience.
We’re also glad the prompts, access to multiple states, and overall value have supported your work over the years. With your depth of experience, that kind of flexibility and guidance can really matter in day-to-day preparation.
I needed to update our account…
I needed to update our account information, but when I clicked "save" I had an error message that something needed to be added or changed. When I went back into account information, the items I had supposedly saved weren't, and I had to start all over again. It also required two contact numbers for the primary partner but he only has a cell phone and when I used the office phone as a second contact number, and hit save, I got an error message that the primary office number couldn't be used as a second phone for a partner so I had to start all over again because nothing had been saved. Very frustrating but typical Drake.
21 april 2026
Antwoord van Drake Software
Thanks for sharing your experience, Kathy. I’m sorry for the frustration this caused while trying to update your account information.
Having to re-enter details after a save error and running into restrictions with contact numbers is not a smooth experience, and I understand how that can quickly become time-consuming. That’s not the level of usability you should expect for something this routine.
We’d like to help get this resolved and make sure the issue is properly reviewed. Please reach out to our support team at (828) 524-8020 or email Support@DrakeSoftware.com so we can take a closer look at what’s happening in your account.
We appreciate you bringing this to our attention.
Drake Tax is the best software for small tax offices
Drake Tax is the best software for manual data entry and ease of use. I know from my 10+ years' experience working with other CPA level tax software. Customer service is top notch, however, this last tax season wasn't at the same level as in previous years. Having the online client status manager (aka Drake Hub, new for 2026) seemed to slow down receipt of acknowledgements and Drake Workflow showed conflicting information from Drake Software but overall, this software is still number one for me.
21 april 2026
Review zonder uitnodiging
Antwoord van Drake Software
Thank you for sharing your experience, Debbie. It’s great to hear that the manual data entry and overall ease of use continue to stand out, especially given your background with other CPA-level software.
We appreciate you noting the differences this past season with tools like Drake Hub and Workflow. At the same time, it’s good to know the software still holds its place as your top choice overall.
If you’d like help looking more closely at the acknowledgment timing or Workflow differences, our support team is available at (828) 524-8020 or Support@DrakeSoftware.com. They’re always happy to take a closer look with you.
BEST Professional TAX and ACCOUNTING Software
Because of the Professional Tax and Accounting software that is the best in the industry, it is only exceeded by the World Class Support that is provided throughout the year, not just during tax season. This level of Customer Support is what all other corporations' customer support should be measured to.
21 april 2026
Antwoord van Drake Software
Thank you for taking the time to share this, Gene. We’re glad to hear the software has met your expectations and that the year-round support has stood out to you.
Having reliable help beyond just tax season can make a real difference, and we appreciate you highlighting that part of your experience.
Terrible tech support in English.
Terrible tech support in English.
Only reason I'm updating is your Spanish Tech Support excellent just like in the old days, software has some bugs but they all do, English support almost un-existing never able to figure out why my 2023 Software won't efile anymore.
21 april 2026
Antwoord van Drake Software
Thanks for taking the time to share this, Customer. I’m sorry to hear about your experience with English support, especially when you’ve been trying to get answers on why your 2023 software is no longer e-filing.
I do appreciate you pointing out the positive experience with our Spanish support team, and I understand how frustrating it is when the level of help isn’t consistent across the board. Not being able to get a clear resolution on something as important as e-filing is a serious concern.
We’d like to help get this in front of the right team and work toward an answer. Please reach out to us at (828) 524-8020 or email Support@DrakeSoftware.com. If it’s helpful, you can also request Spanish support again at (828) 349-5500 while we make sure your issue is properly reviewed.
Thank you again for your feedback.
Antwoord van Drake Software
Thank you for sharing your experience, Susan. We’re glad to hear both the software and customer service have stood out for you.
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