The delivery arrived at the time advised and the guys carried the new mattress into our bedroom and left it on the floor. They then took a few photos and left with the old mattress. They did not unpac... Toon meer
Bedrijf heeft geantwoord
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We purchased a DreamCloud luxury hybrid king size mattress after doing lots of research and reading reviews. We’re really happy with it. I am a side-sleeper and my husband is a back-sleeper. This ma... Toon meer
Bedrijf heeft geantwoord
Absolutely love this Mattress' a bit apprehensive when I first got it not knowing what to expect but after a few night's sleeping on it all was good' no more back pain' a good night's sleep' and g... Toon meer
Bedrijf heeft geantwoord
Customer service has been fantastic so far and purchase was easy to do on line. Communication about delivery excellent and arrived the date chosen. Dropped a star as a little concerned that my husba... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Featuring ‘Dream Plush’ memory foam to sleep cool, a luxury quilted cooling cover for soft support, and an ActivEdge™ support system for a touch of bounce, DreamCloud uses innovative sleep science to guide our construction.
Contactgegevens
1 Bow Churchyard, EC4M 9DQ, London, Verenigd Koninkrijk
- 0203 807 1401
- hello@dreamcloudsleep.co.uk
- dreamcloudsleep.co.uk
4,3
Uitstekend
3K reviews
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Heeft 67% van zijn negatieve reviews beantwoord
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Helpful customer services and quick…
Helpful customer services and quick delivery
18 oktober 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Tauseef,
thanks for your review. We love to hear that our staff and couriers were friendly and efficient in helping make your order and delivery process straightforward. Thanks for choosing DreamCloud!
I have emailed regarding the bed frame…
I have emailed regarding the bed frame is too small havent heard anything since. Its being nearly 4 weeks..
16 oktober 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Mehmet,
thank you for taking the time to leave an honest review. We sincerely apologise for the lack of response regarding your bed frame and completely understand your frustration. Please reach out to us again at hello@dreamcloudsleep.co.uk and we will ensure this is picked up and resolved for you as a matter of priority.
I was very cautious about buying a new…
I was very cautious about buying a new mattress as I have suffered quite considerably with back issues. With two herniated disc’s crushing against my sciatic nerve, it was vital that this didn’t trigger more pain. I bought this knowing I could change back to my old one should I need to. However, within three days I knew this would be extremely comfortable and good for my back.
Sleeping happy and pain free. This is a must if you have back issues
15 oktober 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Michael,
thanks for taking the time to leave a review. The fact that your DreamCloud mattress has helped ease the pain caused by your back issues is truly wonderful to hear and is music to our ears. We love to hear you have confidence in our services and the trial we offer, and we hope it continues to help you get the great night’s sleep you deserve. Thanks for choosing DreamCloud!
Love my dream cloud mattress
Love my dream cloud mattress, so comfortable, enjoying great nights sleep and not waking with hip and back pain. Would highly recommend.
1 oktober 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Kathryn,
thanks for your review. The fact that your mattress has helped ease the hip and back pain you were experiencing is music to our ears. We greatly appreciate your recommendation and hope you continue to enjoy many restful nights. Thanks for choosing DreamCloud!
Customer service has been fantastic so…
Customer service has been fantastic so far and purchase was easy to do on line. Communication about delivery excellent and arrived the date chosen. Dropped a star as a little concerned that my husbands side of the bed has dipped slightly but I will monitor even though he is only 14 stone. I have had a great night's sleep every night which is lovely as suffer with aches and pains normally.
14 oktober 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Sue-Marie,
thanks for taking the time to leave a review. We are delighted that both the service and delivery have given you such an enjoyable experience, and the fact that it has helped ease the aches and pains you were experiencing is music to our ears. Regarding the dip you have noticed on your husband’s side, please don’t hesitate to reach out to us at hello@dreamcloudsleep.co.uk and we will be happy to look into this further for you. Thanks for choosing DreamCloud!
All questions answered
All questions answered, still not sure, not like speaking to a person
13 oktober 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Jule,
thanks for your review. We appreciate your feedback and are always looking at ways to improve the service we provide. If you would prefer to speak with a member of our team directly, please don’t hesitate to reach out to us at hello@dreamcloudsleep.co.uk and we will be happy to help. Thanks for choosing DreamCloud!
A great product really enjoying it so…
A great product really enjoying it so far was a simple and easy process to select an order and delivery was in a timely fashion
30 september 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi there,
thanks for your review. We are delighted that both the ordering process and the mattress itself have given you such an enjoyable experience. Thanks for choosing DreamCloud!
As a ‘Bad Back Sufferer’ I was very…
As a ‘Bad Back Sufferer’ I was very cautious about purchasing a new matress but fear not DreamCloud came to the rescue
12 september 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Trevor,
thanks for your review. The fact that your DreamCloud mattress has helped ease your back pain is music to our ears. We hope it continues to help you get the great night’s sleep you deserve. Thanks for choosing DreamCloud!
Great service from order to delivery
Great service from order to delivery. Bed fantastic took a few weeks to settle and get used to. Having the perfect sleep now. I have recommended to friends and family.
20 september 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Sandra,
thanks for taking the time to leave a review. We are delighted that both the ordering and delivery process and the mattress itself have given you such an enjoyable experience. We love to hear that you are now having the perfect sleep and we greatly appreciate your recommendation to friends and family. Thanks for choosing DreamCloud!
Following a recommendation I ordered a…
Following a recommendation I ordered a king-size mattress from ordering to delivery the process was easy and hassle free. Was kept up to date with delivery and was delivered on time. Good value for money and best mattress I have slept on
25 september 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Paul,
thanks for taking the time to leave a review. We are delighted that both the ordering and delivery process and the mattress itself have given you such an enjoyable experience. We love to hear that you are really experiencing the benefits and quality our products offer. Thanks for choosing DreamCloud!
This is the second dreamcloud mattress…
This is the second dreamcloud mattress I have bought. Needless to say, they are excellent.
11 oktober 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Ken,
thanks for your review. We love to hear that you are continuing to experience the benefits and quality our products offer, and it is fantastic to hear that you have chosen to purchase from us again. Thanks for choosing DreamCloud!
Too hard and too high UNUSABLE
I bought the pillows recently used them for a few days and was crippled with upper back and neck pain they are too high and too hard unable to return due to your t&Cs as they are now used so I am £65 out of pocket with two pillows we cannot use. I bought these because of the reviews so I am extremely disappointed in them. They are now vacuum packed and on my attic as unusable
5 oktober 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi there,
thank you for taking the time to leave an honest review. We are sorry to hear that the pillows have not quite met your expectations and apologise for any discomfort caused. We understand how frustrating this must be and would love the opportunity to look into this further for you. Please don’t hesitate to reach out to us at hello@dreamcloudsleep.co.uk and we will do all we can to assist.
Dreamland Mattress
Hello, after waiting for our new bedroom carpet, we have finally used our mattress, after 1 week it is exactly what the description says and more, so comfy & relaxing, very reasonably priced, well packed & excellent delivery service, Thankyou
4 oktober 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Daren,
thanks for taking the time to leave a review. We are delighted that both the delivery and the mattress itself have given you such an enjoyable experience. We love to hear that you are really experiencing the benefits and quality our products offer and hope it continues to help you get the great night’s sleep you deserve. Thanks for choosing DreamCloud!
Easy purchase and very pleased so far.
Ordered and paid easily which was a massive improvement on a rival company. Mattress was delivered when promised. We’ve only had it a few weeks but very pleased with the comfort so far.
21 september 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi John,
thanks for taking the time to leave a review. We are delighted that both the ordering process and the mattress itself have given you such an enjoyable experience. We hope it continues to provide the comfort you need for many restful nights to come. Thanks for choosing DreamCloud!
Came on time.easy to unpack and fit on…
Came on time.easy to unpack and fit on bed.Sleeping better already.Qualitiy looks good and happy with everything.
1 oktober 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Frank,
thanks for your review. We are delighted to hear that your delivery was smooth and efficient and that you are already sleeping better. We hope it continues to help you get the great night’s sleep you deserve. Thanks for choosing DreamCloud!
Antwoord van DreamCloud Sleep
Hi Monica,
thanks for your review. We are pleased to hear that our support team was able to assist you effectively. Thanks for choosing DreamCloud!
Fantastic bed
Fantastic bed! I love the hybrid feel. It’s a great combination. It’s a solid, well made mattress. It’s our second purchase.
1 oktober 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Steven,
thanks for your review. We love hearing that you are really experiencing the benefits and quality our products offer, and it is fantastic to hear that you have chosen to purchase from us again. Thanks for choosing DreamCloud!
Antwoord van DreamCloud Sleep
Hi Janet,
thanks for your review. We are delighted to hear that your experience with your mattress from us has been such a positive one. Thanks for choosing DreamCloud!
Finally
Finally, A Good Night's Sleep
Can't fault anything. From the point of ordering, to un-rolling, everything was/is spot on...Informed of my delivery, delivery drivers were great blokes. The mattress is like sleeping on a cloud, we are only 3 weeks in sleeping on it, when we get back in it of a night, it's already inflated back to original shape. My sleep has improved also. Me and my hubby love it
14 augustus 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Karen,
thanks for taking the time to leave a review. We are delighted that both the ordering and delivery process and the mattress itself have given you such an enjoyable experience. We love to hear that both you and your partner are really experiencing the benefits and quality our products offer and hope it continues to help you both get the great night’s sleep you deserve. Thanks for choosing DreamCloud!
Great choice
So many hybrid beds advertised its picking which one, DreamCloud offered an option for a medium firmness whereas all the others seemed to be medium/firm, we had tried the latter so wanted something a bit softer in our old age. The website was easy to follow and showed all options with good explanations on each. The ordering was easy, we even got to select the date of delivery, we were kept well informed of the delivery time window, they even arrived two minutes early. The lads were shown the access, no issues, the rolled up mattress was delivered safely to the hall. No mess no fuss, polite and friendly delivery guys. Nothing degradable to say at all. Overall a great buy, so far, great price, great quality and very comfortable and cosy enough to lie back and get some zzzzzzz's
4 oktober 2026
Review zonder uitnodiging
Antwoord van DreamCloud Sleep
Hi Mr Mulvana,
thanks for taking the time to leave such a detailed review. We are delighted that both the ordering and delivery process and the mattress itself have given you such an enjoyable experience from start to finish. We love to hear that you are really experiencing the comfort and quality our products offer and hope it continues to help you both get the great night’s sleep you deserve. Thanks for choosing DreamCloud!
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