I was super excited about this ball. Unfortunately it was stolen and i cancelled the membership. Almost 2 years later, I see a dribble up charge, I logged into the account and it is saying it’s active... Toon meer
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Lees wat reviewers zeggen
While I'm sure the ball and services are great I would give their customer service a big fat 0. Due to a family tragedy the ball was not able to be used by its boy again. Family didn't realize the me... Toon meer
Bedrijf heeft geantwoord
What a great company! Incredibly responsive to all questions, and they provide quality products. My grandson already purchased their soccer ball, and asked for a Dribble Up basketball for his birthday... Toon meer
My grandkids were given the ball glove for Christmas. They tried it out but found it wasn’t something they would utilize on a regular basis. It seemed to be an excellent tool for those that would fi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!
Contactgegevens
130 New Hyde Park Road Unit DU, 11010-2909, Franklin Square, Verenigde Staten
- hello@dribbleup.com
- dribbleup.com
3,4
Gemiddeld
298 reviews
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Heeft 61% van zijn negatieve reviews beantwoord
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Great for all ages and abilities
We just got dribble up this past week and the boys are loving it! We got it for the twins (age 10) but I love that there are up to 6 accounts included so my 5 year old can join in the fun, too! He’s spent 5 years in the bleachers watching his brothers and now it’s his turn! The bigs are now the coaches and cheerleaders for him too.
1 januari 2026
Review zonder uitnodiging
Antwoord van Dribbleup
This is such a great story. We love hearing how the whole family is getting involved, especially that your youngest now gets his turn to play. Thank you for sharing this and for being part of the Dribbleup community.
We are just getting started with…
We are just getting started with Dribble Up but loving it so far. Our son was very excited to pass a few levels and we are anxious to see how he grows adding this into his routine!
30 december 2025
Review zonder uitnodiging
Antwoord van Dribbleup
That’s great to hear. We love the early wins, and it’s awesome that your son is already moving through levels. Thanks for sharing, and we’re excited to be part of his progress as he continues to grow.
Having to talk to a live person would…
Having to talk to a live person would be best. I am waiting to get a return label sent to me so that I can return the soccer ball. I wanted to order the basketball.
30 december 2025
Review zonder uitnodiging
Antwoord van Dribbleup
Thanks for sharing this. We understand wanting to speak with a live person, especially when you’re waiting on a return label. Our Customer Support team can help complete the return. Please reach out directly so we can make sure this gets handled as quickly as possible.
Got the DU soccer ball for my son for…
Got the DU soccer ball for my son for x-mas. We traveled for the holiday and somehow misplaced the access code card. I emailed DU not expecting a response until the next week. I was shocked when they responded within 5 minutes. Not with a thank you for your email, but with the access code and directions to setup the account. On top of that, my son loves it. I bought a different soccer app that he never liked because there is no interactive instruction or feedback. Can’t wait to see his ball handling improve. LOVE LOVE LOVE DU!!!
26 december 2025
Review zonder uitnodiging
Antwoord van Dribbleup
We love hearing this. We’re glad our team could jump in quickly and that your son is enjoying the experience. Thanks so much for the support and enthusiasm.
Big DU fans!! Highly recommend it!
My 2 sons (11 & 9) use DribbleUp daily, have been for 2+ years and absolutely love it! Their footwork and technical skills have improved considerably and so much of their progress can be attributed to DU! The training sessions are great for all skill levels, the coaches are very engaging and progress tracking is very effective and encouraging! Their support team is also supper responsive should you ever need any assistance! We just got our 2nd DU soccer ball and training mat, I reached out to support and was very pleased with how quickly they replied and provided me the information I was asking for. Thanks DU team for a great product and experience!
26 december 2025
Review zonder uitnodiging
Antwoord van Dribbleup
Wow, thank you for such a thoughtful review. We’re thrilled to hear how much your sons have grown over the years and that Dribbleup has been a meaningful part of their development. It’s great to know the training, coaching, progress tracking, and support experience have all hit the mark. We truly appreciate the recommendation and your continued support.
Deflated within 3 days, without use
Received the ball last week, pumped it up on Monday to have ready for Xmas (Thursday). It was deflated by Thursday…
25 december 2025
Review zonder uitnodiging
Antwoord van Dribbleup
We’re sorry to hear about this experience. That’s definitely not expected, especially with a new Dribbleup product. Our Customer Support team can help review this and arrange next steps. Please reach out to us directly so we can assist.
Excellent service
I had ordered the soccer ball but accidently got the wrong size ball and they were kind enough to let us send back and receive the right size and we are so grateful.
10 december 2025
Review zonder uitnodiging
Antwoord van Dribbleup
We’re glad we could help get the right size to you. Thanks so much for sharing your experience, and we appreciate your support.
Feels a bit bait and switch on their…
Feels a bit bait and switch on their "Christmas Delivery" just to get sales... They ultimately will just generate a shipping label and pretend like they are using a shipment date from USPS however this seems to be a house of cards. Ordered on the 18th in the AM, still not in USPS hands as of 7pm Eastern on the 20th.. I refuse to believe that USPS guaranteed or showcased that they'd deliver by Christmas if you got it in their system on the 21st. Again I get trying to get revenue but definitely looks like false advertising.
20 december 2025
Review zonder uitnodiging
Antwoord van Dribbleup
We’re sorry for the frustration caused by the delay. Our holiday delivery estimates come directly from USPS. Due to the increased shipment volume, USPS has been skipping some normal scans in an effort to keep packages moving, which can make it appear as though an order hasn’t been received or is not in transit yet.
We appreciate your patience and understand how important timely delivery is, especially during the holidays. If you need help reviewing your order, Dribbleup Customer Service is available via chat and email.
Service is efficient but…
Customer service is efficient but company refuses to accept preloaded Visa gift cards. This makes it impossible to buy for friends or more distant relatives. I truly believe this is because they hope you will forget you are being charged monthly and will be able to bilk you out of money monthly even when the kid stops using the service. Similar to a gym membership! And, of course, this doesn't work with a preloaded Visa.
19 december 2025
Review zonder uitnodiging
Antwoord van Dribbleup
Thank you for the feedback, and we’re glad to hear our customer service was helpful. We do require a valid, ongoing form of payment for purchases and memberships, which may not include preloaded Visa gift cards. We apologize for the inconvenience this may cause.
Memberships can be canceled at any time through the account or with help from Dribbleup Customer Service, and no charges continue once a membership is canceled. If you have questions or need assistance, our team is always happy to help.
Customer Services is A+
I had a minor issue and customer service responded quickly and resolved it right away. Their customer service is truly outstanding!
8 december 2025
Review zonder uitnodiging
Antwoord van Dribbleup
Thank you for the A+ review. We’re so glad our team was able to respond quickly and resolve the issue for you. We truly appreciate the kind words and your support!
Finally received the item!
So I’ve not received my product. The tracking that they sent me says it’s in transit but it’s been in transit since November. I emailed customer service and they sent me another one however the tracking on it states it has not been picked up by the shipping partner. Only a label was created. I would like to review the usefulness of the ball, but I think they just took my money. I hope to be able to come back and change this review if I ever get the product.
Edit : The shipping was slow and the tracking was not accurate. I have now received 2 of the 3 orders they mailed. I believe the first one was lost. After Christmas, I will return with the review about how the ball worked for my grandson.
9 december 2025
Review zonder uitnodiging
Antwoord van Dribbleup
We’re sorry for the frustration caused by the delivery timing. According to the carrier, the original order placed on December 2 was delivered on December 11, which is longer than typical. When you reached out on December 10, a replacement was sent and shows as delivered on December 13. If you’re still unable to locate either package, please contact us via live chat or email at hello@dribbleup.com and we’ll be happy to help further.
This is a ripoff
This is a ripoff. Do not order this they are crooks.
We never used this and they do not answer their phone. NOONE will contact you back. I am trying to start a class action suit against them..
17 januari 2025
Review zonder uitnodiging
Antwoord van Dribbleup
We’re sorry to hear about your experience. While we don’t offer phone support, our team is available every day through live chat and email, including nights, weekends, and holidays. We’re always happy to help with any issue.
If you can reach out to us at hello@dribbleup.com, we’ll make sure this is taken care of right away.
Very helpful
Very helpful, representatives thoroughly answering questions.
25 november 2025
Review zonder uitnodiging
Antwoord van Dribbleup
Thank you for the great review. We’re glad to hear our team was able to help and answer all your questions thoroughly. If anything else comes up, we’re here and happy to support.
Sending spam email and advertising to…
Sending spam email and advertising to my company, the mail is created under 24h and these spammers sending us ads. Despite unsubscribe, they keep sending us spam, what is wrong with these crappy usa companies, illigal mails is the new normal?have you heard of gdpr, or you want an international legal damage under gdpr?
17 november 2025
Antwoord van Dribbleup
Hi there,
I am sorry for the frustration this has caused. We do not want anyone receiving emails they do not want.
All of our messages include an unsubscribe link at the bottom and using that link will immediately remove that email address from our list. If emails are still coming through it may be tied to a different address that was used previously.
If you would like us to handle this manually please contact us at hello@dribbleup.com with the email or emails you want removed and we will take care of it right away.
Thank you for letting us know.
Can’t go wrong with anything that not…
Can’t go wrong with anything that not only educates but encourages engagement. More touches always equal better results! Great products!
Very happy with everything so far.
5 oktober 2025
Review zonder uitnodiging
Antwoord van Dribbleup
Thanks so much for the awesome feedback. We’re thrilled to hear you’re enjoying your Dribbleup experience and love that you’re staying engaged. Keep up the great work, every session counts! 💪
Horrible, they’ll rake your money and won’t refund
Horrible. We logged in one time and the camera wouldn’t pick up anything so we couldn’t even do the training . I thought I effectively cancelled only to find out I apparently had duplicate accounts and they charged me $16.99 a month for over a year after I cancelled. Cancelling is a pain and they don’t refund anything over 30 days
4 oktober 2025
Review zonder uitnodiging
Antwoord van Dribbleup
We’re really sorry for the frustration you experienced. From what you described, a second Membership may have been created under a different email. Only the account holder can create an additional Membership; Dribbleup cannot do this on your behalf.
You can view, manage, or cancel anytime at account.dribbleup.com. Our team is happy to review the situation and help make it right. Please reach out at hello@dribbleup.com so we can assist.
Wanted me to pay in full to get the promo
I tried purchasing the DU using my promo code. When I went to check out, it said the code had expired. But I still have 2 days and 20 hours left. I contacted DU and was told they could not issue me a new code. I needed to buy the product first and then call back and they’d issue me a refund. Seems odd that they can’t generate a new code and I’d need to pay them in full for the hopes that when I call back in people will give it to me later .
22 september 2025
Review zonder uitnodiging
Antwoord van Dribbleup
Hi there,
Thanks for sharing your feedback and we’re really sorry for the frustration you experienced with the promo code. We understand how it can feel confusing or inconvenient to complete a purchase without seeing the discount applied upfront.
Unfortunately, we don’t have another way to apply the discount at this time. The only option currently available is to process it as a refund after the purchase is completed.
We truly appreciate you bringing this to our attention. Your experience has been shared with our team to help improve the process moving forward.
Thank you again for taking the time to leave a review.
The Dribbleup payroll team was on it
The Dribbleup payroll team let me know by email that I needed to update my card. Did so and it was quick and easy.
7 augustus 2025
Review zonder uitnodiging
Antwoord van Dribbleup
Thanks for the kind words! We’re so glad to hear our team made things quick and easy for you. If you ever need help again, we’re just a message away. 💪
Excellent customer service
Excellent customer service. I purchased the soccer ball and subscription. My young granddaughter loved it and my daughter agreed that is was a great tutorial but when my granddaughter got bored, I canceled the subscription. The process was very easy to do.
8 augustus 2025
Review zonder uitnodiging
Antwoord van Dribbleup
Thanks so much for sharing your experience! We’re thrilled to hear your granddaughter enjoyed the soccer ball and tutorials — and that the cancellation process was easy when the time came. If she ever wants to jump back in, we’ll be here!
I got this soccer ball from Dribble for…
I got this soccer ball from Dribble for my grandson & seeing his face light up was priceless. It’s sturdy, colorful & perfect for hours of fun. Truly a gift that brings him joy!
11 juli 2025
Review zonder uitnodiging
Antwoord van Dribbleup
This absolutely made our day — thank you! We’re so glad to hear the soccer ball brought such joy to your grandson. That smile is what it’s all about 😊 Wishing you both many more fun and active moments ahead!
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