I was super excited about this ball. Unfortunately it was stolen and i cancelled the membership. Almost 2 years later, I see a dribble up charge, I logged into the account and it is saying it’s active... Toon meer
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Lees wat reviewers zeggen
While I'm sure the ball and services are great I would give their customer service a big fat 0. Due to a family tragedy the ball was not able to be used by its boy again. Family didn't realize the me... Toon meer
Bedrijf heeft geantwoord
What a great company! Incredibly responsive to all questions, and they provide quality products. My grandson already purchased their soccer ball, and asked for a Dribble Up basketball for his birthday... Toon meer
My grandkids were given the ball glove for Christmas. They tried it out but found it wasn’t something they would utilize on a regular basis. It seemed to be an excellent tool for those that would fi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Dribbleup is at-home fitness made fun! We offer Smart Gear that pairs with your phone or tablet to provide instruction, track progress, and motivate through the Dribbleup App. Our products include Smart Basketball, Smart Soccer Ball, Smart Baseball Glove, Smart Tennis Racket and Smart Fitness Gear, with more to come!
Contactgegevens
130 New Hyde Park Road Unit DU, 11010-2909, Franklin Square, Verenigde Staten
- hello@dribbleup.com
- dribbleup.com
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Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Be careful when you buy
Be careful when you buy. You’re signing up for a monthly subscription. I just noticed I was getting charged 16.99/month (June 2024) since Christmas. This was a gift, so imagine how pissed I was to learn that I wasted over $100 for something that was probably never used.

Antwoord van Dribbleup
Amazing Customer Service
I will start by saying the product (Dribble Up Baseball Glove) did not work for us. I knew pretty much right away my kids did not have the patience or discipline to go through with the tutorials/drills. The return process was so easy and I received a return label within minutes of placing my request. The company also refunded my subscription to the app right away. I am beyond impressed. Even though the product was not a good fit, this company has secured a customer for life due to the amazing customer service.

Antwoord van Dribbleup
I got this soccer ball as a Christmas…
I got this soccer ball as a Christmas gift to my little brother. The have been changing me and I’ve trying to get a hold of them for the pass 6 months and I haven’t gotten a response.

Antwoord van Dribbleup
Stay away from this company
All I did was purchase a junior basketball.... this company took my credit card and enrolled me in some membership club I know nothing about.... stay away from this company.... they are deceitful....

Antwoord van Dribbleup
I got this soccer ball as a Christmas…
I got this soccer ball as a Christmas gift to my nephew. Yet I was charged a monthly fee when they activated it without my knowledge or consent. I will never trust or buy anything from this company again. 6 months charged without my knowledge. BE CAREFUL WHEN YOU BUY and check your account for a dribbleup $16.99 monthly fee.

Antwoord van Dribbleup
Thumps up for dribble app
My son loved the video lessons and great technical support.
Great customer service. Thank you Grace
I ordered the wrong size ball for my son. Customer service was so fast and no question asked. We got our shipment within couple days. My 10 year old son loves it. I’m loving it! Thank you Grace.

Antwoord van Dribbleup
Don’t do business with them until you read reviews from bbb.org
On December 12, 2023 I purchased two items from Dribbleup as Christmas gifts for my grandchildren that I had shipped directly to them. Upon recently checking my credit card statement I saw a charge for $16.99 for a membership that I did not sign up for with dribbleup, and found that in January, and December as well that I was charged $16.99 for membership. No where in the purchasing process did I see anything that said I would automatically be enrolled in a monthly membership or I would never have purchased anything from this website. When I contacted them, they said they will credit me for the February charge but not the December & January charge as that was past 30 days.
After reading all 51 negative reviews on the Better Business Bureau’s website as well as 39 complaints filed it’s obvious that many people were misled by Dribbleup.

Antwoord van Dribbleup
Great product
Great product. Bought this for my grandkids and they are both enjoying the drills and getting great workouts.

Antwoord van Dribbleup
Best customer service ever!
I bought this for my son, but I realized we couldn’t do the membership right now so I returned it. They have the best most responsive customer service. No Hassle complete refund no questions asked quick and polite. What a pleasant surprise. I will be buying again!

Antwoord van Dribbleup
Customer service sucks
Customer service sucks , you have to go through this computer or emails to figure things out

Antwoord van Dribbleup
Great customer service!
Our stand (that holds the device) broke after only a few uses. I emailed customer service and had a perfect new stand by the end of the week! Great customer care!

Antwoord van Dribbleup
I purchased dribble up for a gift
I purchased dribble up for a gift. Before I even received the product my daughter told me there was not enough space in her small home. So I requested a refund. They were understanding and quickly sent me return labels. The customer service I received has been great, as great as I thought of the product. I think this would be good for any child that aspires to grow in sports.

Antwoord van Dribbleup
Great Customer Service!
Great customer service with good options to fit your needs. Bought this for my granddaughter for Christmas to help with her basketball skills. Fun for the kids!

Antwoord van Dribbleup
Great product
Great product, prompt response from customer service. Kids getting a good workout while having fun and sharpening their soccer skills. Our soccer ball had a defect and I was worried we may be out of luck, but we had an immediate replacement shipped out to us. A company that really stands by its product and its customers. Thank you DribbleUp!

Antwoord van Dribbleup
They have the best customer service I…
They have the best customer service I have ever seen. They do what they say, they will, very promptly. Companies today should take a look at what they do. Everyone would be happy.

Antwoord van Dribbleup
Great customer service
Great customer service! Never had any issues and very prompt with replying through email. Ordered the wrong size soccer ball and wanted to exchange it was so simple and no hassle. My nephew loves his basketball and just waiting for the soccer ball for my niece.

Antwoord van Dribbleup
Great product, Easy return
I purchased this for my son and thought it would be great for him. Unfortunately he didn’t agree. 🤣 Nonetheless, I think this is an awesome idea. Customer Service was amazing in assisting me in returning it. I highly recommend this product!!!

Antwoord van Dribbleup
Thank you for all of your help
Thank you for all of your help! Your response to emails asking for help is amazing! Good help and support is hard to find these days but you all have made it look EASY!

Antwoord van Dribbleup
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