Drip Culture Jewelry Reviews 

24
TrustScore 2.5 uit 5

2,3

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Beoordeeld met 3 van de 5 sterren

Just ok , I noticed it came in a paper envelope no bag , and it was actually shipped from china . The quality was just ok nothing special for the price just a cheap herringbone necklace at an average... Toon meer

Beoordeeld met 1 van de 5 sterren

The watch was so stiff, couldn't correct time nor wind it. I feel such a fool for not investigating further before purchase

Beoordeeld met 2 van de 5 sterren

I received a 12 mm necklace supposed to have been coated sterling silver over stainless steel, I really wanted not to look so dark like some stainless steel look. I see that no returns accepted u... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The experience was amazing. I ordered a custom pendant and they made it really fast had no problems answering any questions I had. The custom pendant had a lot of sentimental value so I had a bunch of... Toon meer

2,3

Slecht

TrustScore 2.5 uit 5

24 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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2,3

Alle reviews

(24)

9 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

Just ok

Just ok , I noticed it came in a paper envelope no bag , and it was actually shipped from china . The quality was just ok nothing special for the price just a cheap herringbone necklace at an average price no better than wat u would get on eBay for half the price really

29 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fair play it arrived in England within 9 days

Well I’ll start by saying I’m not a fake profile I’m from England and ordered the ‘gold’ rope chain, not knowing this was a Canadian website. But this item only took 9 days to come from first ordering.
And we all know it’s not real gold but it’s certainly very good replica.
No complaints from me after all it was only £34 and it looks as real as my ‘real gold’….i will see how long it lasts but like I say at first look it’s very decent for the price. Looks legit.
5 outta 5 so far

26 februari 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The worst jewellery store by a mile.

I am extremely disappointed with both your service and your customer support — it has been absolutely shocking. My birthday package was stolen, and as a first-time buyer, this is the outcome I’ve been left with. I waited 10 days with no updates beyond the tracking information from the 12th, which stated the parcel had been delivered to Bow Home Delivery. I received no further communication after that; Because of the long delay and lack of updates, I contacted customer service for assistance. It then took days to receive a response, only to be told that it was my responsibility to check the tracking link and emails — which I had already done. That is precisely why I reached out in the first place. When I asked for an update you replied on the same day. Once I asked for a refund or a replacement of my package all of a sudden you have “high volume emails”; so you have high volume emails when a customer asks for a refund but any other question you’re quick to respond. Absolutely terrible customer service. Instead of offering support or investigating the issue properly, I felt blamed as the customer. Being told “I’m here to help” while taking days to respond and shifting responsibility is unacceptable. As a first-time customer, this has left a terrible impression. The lack of communication, accountability, and basic customer care is disgraceful. Absolutely horrendous experience. Utterly shambolic.

18 februari 2026
Review zonder uitnodiging
Logo Drip Culture Jewelry

Antwoord van Drip Culture Jewelry

Thank you for taking the time to share your feedback. We truly value all customer experiences, as they help us continue to improve our service.

We’re very sorry to hear about the situation surrounding your delivery. As with all online retailers, once a package has been marked as successfully delivered by the courier, we are unfortunately unable to assume responsibility for third-party theft.

That said, we genuinely wanted to assist you. To move forward with a claim, we requested a police report to help verify the theft and support further action. We completely understand that providing this documentation is your decision.

For transparency, we also shared the courier’s delivery confirmation photo to provide reassurance that the package was marked as successfully delivered. Additionally, we contacted the courier directly to initiate an investigation, and they confirmed the delivery status.

Regarding response times, we receive a high volume of inquiries each day and aim to respond to every customer as promptly as possible. Our intention in explaining this was simply to set clear expectations.

We’re truly sorry that this experience has left you feeling disappointed. Our goal was always to communicate the available information clearly and support you within the policies and processes available to us. If there is anything further you would like to discuss, we remain here to help.

Beoordeeld met 1 van de 5 sterren

This a scam

This a scam. No real gold or silver. Not even for the product they say it is. DONT BUY HERE. They are a SCAM. Shop somewhere reputable.

2 februari 2026
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Antwoord van Drip Culture Jewelry

Thank you for sharing your feedback.

We’d like to clarify that we offer a variety of products made from different materials, including solid gold, gold-plated items, and stainless steel. The material for each item is clearly listed in the product description at the time of purchase.

The item ordered in this case is 18K gold plated with a stainless steel base, which is the option selected at checkout. Solid gold options are also available on our website but were not selected for this order.

If you have any questions or would like assistance with a return, exchange, or refund, please reach out to us directly via email and our team will be happy to help.

Beoordeeld met 2 van de 5 sterren

I received a 12 mm necklace supposed to…

I received a 12 mm necklace supposed to have been coated sterling silver over stainless steel, I really wanted not to look so dark like some stainless steel look.
I see that no returns accepted unless it’s damaged.
I will never buy from them again something that is not as described is terrible you can’t even exchange.
This are the companies that they get peoples money one time, but never will have repetitive customers.
I also received a package from a Hialeah address that has nothing to do with what they advertised this is a real scam.

30 januari 2026
Review zonder uitnodiging
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Antwoord van Drip Culture Jewelry

Hi Sacha,

Thank you for sharing your feedback. We take all reviews seriously and appreciate the opportunity to clarify a few points for transparency.

We do accept returns, exchanges, and refunds, and we are always happy to assist when a customer reaches out to us directly. In this case, we did not receive any prior contact from you regarding an issue with your order. After this review was posted, we also followed up with you via email to offer assistance, but unfortunately did not receive a response.

Regarding the additional package you mentioned, our records confirm that only one item was ordered and only one package was shipped by our company. Any package received from a different address, including the Hialeah address referenced, was not sent by us.

We have a dedicated customer support team that strives to provide a positive experience and resolve concerns promptly. If you would still like assistance, we encourage you to reach out to us directly so we can help.

Best regards,

Beoordeeld met 1 van de 5 sterren

Return of merchandise

I waited a month for my product. The timing was intentional, so I could deliver to a relative visiting. It took so long, I had to mail to my nephew, as I did not receive timely, Their excuse was it took time to create a custom piece. There was nothing custom about the product, nor was that stated on their site. I mailed to my nephew and he did not like, so he mailed back. I then noticed them I needed to return. It was in the original container and never worn. They refused the return because it was not within 24 days. I just barely missed that deadline. I would never order from them again. After waiting 30 days and then having a ridiculous timeline for a Christmas return. Be careful before you order from them!!!!

6 januari 2026
Review zonder uitnodiging
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Antwoord van Drip Culture Jewelry

Hi Marlene,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations.

We’d like to provide some clarification for transparency. Custom items are carefully crafted over several days, as outlined in the product description, and this production time is separate from the shipping timeframe selected at checkout. While we understand your perspective, the item was custom-made as advertised.

To remain fair and consistent for all customers, our return policy applies equally to every order and expires 14 days after delivery, which is clearly stated at checkout. In this case, we were contacted 24 days after delivery, which was unfortunately outside of the return window. We can also confirm that your order was completed within the advertised production timeframe and delivered within the standard shipping timeframe selected at checkout.

We truly value feedback and always aim to provide the best possible customer experience. Thank you for sharing your thoughts with us.

Beoordeeld met 1 van de 5 sterren

All fake

All fake, even lab diamonds are fake, dont pass the tester, bet the gold is fake too

30 oktober 2025
Review zonder uitnodiging
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Antwoord van Drip Culture Jewelry

Hi Aaron,

Thank you for taking the time to share your feedback.

On the product page, each product offers a choice between VVS-grade simulated diamonds and moissanite. Simulated diamonds have the same visual brilliance as mined diamonds but do not always register on standard diamond testers, whereas moissanite does register on most testers.

Based on the order details, the simulated diamond option was selected. For customers specifically looking for items that register on diamond testers, the moissanite option is the recommended choice. All of our products are made using the genuine materials clearly described in the product listings.

We appreciate you sharing your experience and value all customer feedback.

Beoordeeld met 1 van de 5 sterren

Snotty and unprofessional customer service. I CANNOT RECOMMEND THIS COMPANY

I ordered a lab grown diamond men's tennis necklace and customer service by the representative was petty, prissy and petulant. When I complained that their ACTUAL delivery time was WAY OUSIDE their advertised delivery time and that I would NOT be buying from her company again and that furthermore, I would be telling my followers on social media about this experience, this representative said, and I quote, "Please note that we take customer communication seriously and cannot continue service in situations involving threats or inappropriate language." AND CANCELED MY ORDER WITHOUT MY CONSENT. I replied that this is not a threat and that this exchange will be posted on social media, which is here and on Bluesky, where I have 28k followers. This snotty customer service rep might benefit from customer service training. THAT'S not a threat either, merely an observation. NO STARS if I could do that. This petty and vindictive last minute cancelation out of the blue upset my plans to give this necklace as a birthday gift to a dear friend at work!

5 december 2025
Review zonder uitnodiging
Logo Drip Culture Jewelry

Antwoord van Drip Culture Jewelry

Hi Michael,

Thank you for sharing your experience, and I’m sorry to hear that you feel this way. We always aim to provide helpful and respectful service to all customers. However, like any business, we do reserve the right to discontinue communication and issue a full refund if a conversation becomes aggressive, includes profanity, or makes our team feel unsafe.

In this case, the tone of the email correspondence caused our customer service representative to feel uncomfortable and concerned for their safety. We take the well-being of our staff very seriously and cannot encourage them to continue an interaction when they feel threatened.

We’re sorry for any frustration this situation has caused and always strive to balance quality customer service with maintaining a safe and respectful environment for both our customers and our team.

Beoordeeld met 5 van de 5 sterren

Good!

i ordered a cz diamond chain and ring about 10 days and it arrived today, quality on both are amazing, decent-ish shipping long wait times but it is free. and at the time of writing this all products have a 20% off code. 5 stars out of 5 stars from me. Big J out 🗣️

11 maart 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Pleasantly surprised!

They were a day late with it being that time of year but I am over the moon. Purchased a winged pendant and it shines like it cost a few grand. Will be buying from there again.

2 december 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company is a scam

This company is a scam. They acknowledge sending the wrong size. I opened a claim with PayPal and sent the item back to them which cost me £10 shipping fee. Drip culture refused to provide me with a free return label and ignored the evri VAT payment request. Thankfully PayPal resolved the issue in my favor and refunded me. I regret coming across their website. Their customer service is atrocious. I hope future buyers check for reviews on trustpilot first. STAY AWAY!

12 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Extremely disappointing service

I had an extremely disappointing experience with Drip Culture Jewelry and will not be ordering from them again. The website indicated that my item would be delivered within 8-14 days, but it arrived after that timeframe. When I contacted customer service, they were unapologetic, unhelpful and showed no willingness to assist, despite the fact that the product was unusable by the time it arrived. I strongly advise others to consider more reliable alternatives to avoid similar issues.

7 oktober 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad Business

Over 2 and a half months & I still haven't recieved my pendant. I've ordered similar custom pendants through other companies and it show up in weeks. After a 2 months contacted them through e-mail. They said it would be sent out within a week. I waited 2 weeks nothing. I finally got a shady track your package e-mail that said it could take up to 17 days to arrive. I'll believe it when I see it. Don't trust this company to come through for you in 2 months. Not gonna happen & still curious if they are even legit.

18 augustus 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Do not order from here

Do not order from here, it’s a scam. It says 8-14 days for arrival it’s been 14 days and I have nothing to give my husband for his birthday. It had been 8 days and they still did not ship it so I requested they cancel the order and after that they FINALLY shipped it! I will be disputing with my bank because they lied about shipping time.

12 juni 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

They sell cheap junk from china

I was searching for a gold plated apple watch band. They advertise an 18K Gold watch band and said its gold plated. It is actually just gold colored stainless steel. That is NOT the same thing. Also, I didn't realize their stuff comes from China, so shipping time was VERY long. Now I am in the process of returning their junk. Clearly all the reviews on their site are fake especially since there is no where to actually post a review on their site. I regret not checking the reviews here first.

5 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Attention to details

The experience was amazing. I ordered a custom pendant and they made it really fast had no problems answering any questions I had. The custom pendant had a lot of sentimental value so I had a bunch of questions and they were so nice about everything and the pendant turned out amazing. I wear it everyday as a tribute I love it!

7 maart 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This company is a scam

This company is a scam. They not only send you items that are beyond poor quality, which come from China by the way. You are expected to ship them back to Canada to get a refund.

DO NOT buy anything from them.

29 januari 2024
Review zonder uitnodiging

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