Drive Reviews 

Very smooth purchase process, and the communication from Karan and Isabel was superb throughout.

I always knew what was going on and it was very swift !!

87 years old and distrusting
BUT YOUR HEYCARS
have surplyed
THE. CAR OFF MY
DREAMS
WIFE 89 AND SO
PLEASE WITH SNOW
WHITE YARIS thanks

Great format and communication just what you want when buying a car !!!!

I believe heycar can be trusted and have a large number of vehicles on offer

Ordered a car on October 26th.
Paid deposit on October 28th - Finance Approved on October 28th.
Car promised as soon as possible.
November 11th still waiting for a delivery date and it's impossible to find out what is happening because they never pick up the telephone, respond to emails or call people.

Heck the main reason I'm writing this is in the hope that someone at Heycar sees this and gives me a call to tell me what is going on..

Great except Reading Audi cancelled the appointment because they did not have the car on site for me to test drive even though they had a week before the appointment. Professionally they are brilliant with follow up emails and contacting me to ensure they could help me but because they did not have a car for me the professionalism was electronic and telephones only, shame

Found what I wanted quickly.

I like it because I know that you have best car

Efficient and helpful

I sincerely doubt all the good reviews are the company paid to fake reviews.
based on my experience in the last a few days, it is really making me wonder if they are a scam company.
Last Saturday we found the car and paid £99, then today, we rang their two numbers 02039361257 and 03308083819 hundreds times only got through once. The guy said would ring back, but Never！ Then we tried to ring both numbers never gone through. Even could not get to connected.
We are going to get from other places, don't know if we can get our £99 back.....

Excellent service kept me updated on where the car was and delivery was on time aswell

Harkara was a gentleman very easy to deal with

Heycar were friendly and responsive throughout the purchasing process. They make a point of explaining “what happens next” which is a comfort.

The whole process was carried out with the minimum of fuss. Plenty of information was provided by the company representatives. All email enquiries were answered swiftly.
This was the first occasion on which I have purchased a car on-line and it proved to be very easy in spite of my anxieties.

Hey car have Ford bedford selling a red Audi convertible VO69JYR, Ford bedford who are owned by pendraggon tried there best to scam me and I found out this car Has been in sone kind of collision, pain work is off and they failed to let my car inspecter take it for a test drive, but they lied and failed to show me the otherside of the car on the videos they provided for me, Heycar take this company off, I will sue them for what they have done.

The purchasing of a car was nice and easy, I ended up sending my car back because of some issues but the customer service was second to none, Joanne in customer services made sure to keep in touch all the way through and answered any queries swiftly. I would definitely buy from Hey Car again.

I was a little sceptical to try a new firm, but I have been incredibly impressed by HeyCar's service. The car was delivered on time, with plenty of communication on progress. Unfortunately, do to an issue with the car (due to the dealer, outside of HeyCar's control), we had to return the car. The car was collected and we were fully refunded immediately. Joanne, from HeyCar, was so helpful and efficient throughout the entire process.

Great experience buying my car from heycar. As soon as proceedings started Henor starting engaging with me keeping me up to date on all the progress. Once the payments had all been completed Isabel took over and was a true professional answering every question and reassuring me. Finally the car arrived and I have to say I was more than happy with it. Fantastic savings on the car free delivery even though the car was 200+ miles away.
Couldn’t be happier and more than satisfied with Henor and Isabel for the work communications they gave. Fantastic job all around.

From their high number of positive reviews they must get it right most of the time, however when it goes wrong they struggle to put things right in a timely fashion and when that involves thousands of pounds, are you prepared to take that risk? When 6% of reviewers give them the lowest possible score and they are handling thousands of pounds of your money, are you prepared to use a company you can’t trust?
As others have reported the sale appeared to be progressing smoothly, I had paid the deposit and the balance for the car only to be told 48 hours later, despite having conformation from Harkaran Heer that he had spoken to the dealer, that the car had been sold to someone else. I understand mistakes happen but the measure of a good company is how they sort the problem. To be told repeatedly that it would take between 3 and 5 business days for the money to be returned is frankly not good enough. The sales team work hard 7 days a week and will happily phone and chase leads on Saturdays and Sundays, the other departments clearly don’t work the same way and are very difficult to speak to.
I would expect a good company to be bending over backwards to return money that doesn’t belong to them.