Vikram and Jack were very helpful whenever I wanted specific info both before and after my 2 x RockTek G2 TV Boxes purchase. Early days maybe, (one week). However I've found the box works very well, e... Toon meer
Bedrijf heeft geantwoord
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Best customer service received. They had gone above and beyond to help me with two of my devices I had bought from them. First one was a software bug that made my egpu not work properly. Vikram from d... Toon meer
Bedrijf heeft geantwoord
Good communication, delivered on time, actually had more memory than I ordered, but no extra charge, and works fine. An i5 processor, but overall faster than the i7k desktop I bought 5 years ago at tw... Toon meer
Excellent service. I had an issue initially with my finances and had to cancel the initial order. They were courteous and quick. The re-order arrived properly. There's a real personal touch about thes... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
For over 11 years, DROIX is a UK Leader and has been growing worldwide in handheld gaming and tech solutions. Discover top-tier handheld PCs like the GPD WIN 4 and WIN Max 2, versatile Android consoles such as the AYANEO Pocket S and AYN Odin 2, retro gaming devices, and portable monitors for work and gaming. Our Mini PCs, USB 4.0 cables, docking stations, and USB hubs are perfect for home, work, and business needs. Enjoy excellent customer support, great reviews, and overnight UK shipping. Join us for the best in gaming and productivity
Contactgegevens
54C Expressway Studios, North Woolwich Road, E16 2AA, London, Verenigd Koninkrijk
- 02037406830
- support@droix.co.uk
- droix.co.uk
4,8
Uitstekend
945 reviews
Heeft 50% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Payed for 24 hour shipping
Payed for 24 hour shipping, you sent it via 48 hour. Ask for refund on difference, request ignored.
Never again.
20 april 2026
Review zonder uitnodiging
Antwoord van DROIX
Thank you for the 5-star rating! We’re glad we could get your order to you so quickly.
Enjoy your purchase, and we look forward to serving you again soon!
Best customer service received
Best customer service received. They had gone above and beyond to help me with two of my devices I had bought from them. First one was a software bug that made my egpu not work properly. Vikram from droix helped me find the problem and found a solution that fixed my problem. Second device was a module that stopped working after a year and a half. After a few emails to troubleshoot it they had me sent it out to them for repair. I have received the module and its working perfect. I will be using them again for future purchases.
14 april 2026
Review zonder uitnodiging
Antwoord van DROIX
Thank you so much for your loyalty and for sharing your experience! We are thrilled to hear that Vikram was able to resolve your eGPU issue and that we could get your module back to perfect working order after eighteen months.
Going above and beyond is what we strive for, and we’re honored to be your go-to for future tech. Happy gaming!
Droix box remote
Have a Droix box and needed replacement remote. Excellent service and price with speedy delivery and new remote works great.
1 april 2026
Review zonder uitnodiging
Antwoord van DROIX
Thank you so much for the kind words! We’re thrilled to hear that your replacement remote arrived quickly and is working perfectly with your DROIX box.
Providing great service at a fair price is exactly what we aim for. Enjoy your upgraded setup, and thanks for choosing us!
Great Customer Service
I accidentally broke the display shortly after I purchased, but the support team (Vikram) has been helpful and helped sourcing the replacement parts. Thank you!
3 november 2025
Antwoord van DROIX
Thank you so much for the 5-star review! We are so sorry to hear about the mishap with your display, but we're thrilled that our support staff was able to step in and get those replacement parts sorted for you.
We pride ourselves on being there for our customers even after the purchase. If you need anything else as you get everything back up and running, don't hesitate to reach out. Enjoy your display!
Fast service excellent device so far…
Fast service excellent device so far outstanding performance customer service
Thank you, DROIX
27 februari 2026
Review zonder uitnodiging
Antwoord van DROIX
Thank you so much for the 5-star review! We’re thrilled to hear that you’re enjoying the outstanding performance of your new device and that our team provided the fast service you deserve. We appreciate your support!!
Droix UK AYN Thor purchase experience.
When using the website the whole purchase process was effortless. I created an account as part of the buying procedure, that way I would receive updates and keep a track of the order. I did at one point use the chat to check up on my delivery times frame, which was very helpful. I offered the AYN Thor Pro on the 5th of February after contacting Droix on stock and estimated delivery to them. I decided to go for the device and just a few weeks later it was posted out to me. The whole process went very smoothly. I have used the company twice now and will use them again. I hope they keep up the great service.
5 februari 2026
Review zonder uitnodiging
Antwoord van DROIX
Thank you so much for the 5-star review and for choosing DROIX for the second time. We’re thrilled to hear that the AYN Odin 2 Portal (Thor) purchase was effortless for you! It’s great to know our support team could help clarify those delivery windows. We really appreciate your patience while waiting for the stock to arrive—it sounds like it was worth the wait. We look forward to seeing you for your third order whenever you're ready for your next gadget!
Absolutely fantastic
Absolutely fantastic, always there on the chat , and very helpful and the device arrived in phenomenal time , could not ask for more
19 februari 2026
Review zonder uitnodiging
Antwoord van DROIX
Thank you so much for the 5-star review! We’re thrilled to hear your device arrived so quickly and that you enjoyed the chat support. We aim to be there whenever you need us—enjoy your new tech!
Vikram and Jack were very helpful…
Vikram and Jack were very helpful whenever I wanted specific info both before and after my 2 x RockTek G2 TV Boxes purchase. Early days maybe, (one week). However I've found the box works very well, especially re providing the < 1000 Mbps internet speed I was after - main reason for my boxes upgrade - from previous limited internet speed DROIX X4 boxes that I bought a couple years ago. The G2 boxes work extremely well and I'm happy with my follow-on purchase. A negative would be Google's control/restrictions re what Apps you can use on its platform, otherwise no probs.
24 februari 2026
Review zonder uitnodiging
Antwoord van DROIX
Thank you for the fantastic 5-star review!
We’re so glad to hear the RockTek G2 is hitting those sub-1000 Mbps speeds you were looking for—it’s definitely a powerhouse upgrade from the X4. I’ll be sure to pass your kind words along to Vikram and Jack; they’ll be happy to know their support made a difference!
We also appreciate your honest feedback regarding Google's ecosystem restrictions. While the official certification ensures high-quality streaming for the big apps, we understand that the 'walled garden' feel can be a bit of a hurdle for power users.
Thanks for choosing us again for your tech upgrade. Enjoy the new boxes!
Excellent service
Excellent service. I had an issue initially with my finances and had to cancel the initial order. They were courteous and quick. The re-order arrived properly. There's a real personal touch about these guys - no AI chat bots to deal with. Will use again when required.
7 februari 2026
Review zonder uitnodiging
Antwoord van DROIX
Thanks for the 5-star review! We're glad we could make the cancellation and re-ordering process easy for you. Providing a personal touch is exactly what we strive for, so we’re thrilled you noticed. See you next time!
All went well
All went well, and the computer is working perfectly everyday, despite many Windows updates.
6 februari 2026
Review zonder uitnodiging
Antwoord van DROIX
Thanks so much for the 5-star review! I’m so glad to hear the computer is running like a champ every day. It’s great to know it’s handling those updates with ease. Happy multitasking!
No complaints at all
Came on time, in a good state.
The win mini is a great little gaming machine, too
29 januari 2026
Review zonder uitnodiging
Antwoord van DROIX
Thank you for the feedback! The Win Mini is a unique piece of engineering, and we’re glad to hear it’s performing well for you. It’s a great choice for anyone looking for that perfect balance of portability and power. Happy gaming!
Great service next day delivery thanks
Great service next day delivery thanks
29 januari 2026
Review zonder uitnodiging
Antwoord van DROIX
Thank you for the feedback! We take great pride in our fast shipping and reliable service. We’re glad we could meet your expectations with next-day delivery. Thanks for choosing DROIX
Fast delivery and good customer experience
After ordering the product, it arrived the next day and although after 2 days of using it I started having issues so I contacted support and I got a reply within 24hrs and even with the fact I had to send the device back, everything was resolved in less than a week and I got my device back.
21 januari 2026
Review zonder uitnodiging
Antwoord van DROIX
Thank you so much for sharing your experience! While we always aim for a perfect start, we know that technology can sometimes be unpredictable. We’re thrilled to hear that our support team was able to get you back up and running in less than a week. We believe a great product deserves equally great support. Enjoy your device, and don't hesitate to reach out if you need anything else!
Prompt delivery
Prompt delivery. Great device. Trustworthy supplier.
6 januari 2026
Review zonder uitnodiging
Antwoord van DROIX
Thank you so much for the 5-star rating. We’re thrilled to hear that you’re happy with the device and that our delivery met your expectations. Building trust with our customers is our top priority, so your feedback means a lot to the whole team. Enjoy your new tech!
This was my 2nd purchase from Droix. Perfect
This was my 2nd purchase from Droix and both times have been perfect. The website was easy to navigate, purchasing was simple. Notifications were timely and not much. Ordered at weekend and was delivered at the start of the week. Great quality products
Highly recommended
17 januari 2026
Review zonder uitnodiging
Antwoord van DROIX
Welcome back! We are thrilled to hear that your second experience with DROIX was just as perfect as the first. We work hard to keep our website simple and our shipping fast, so it’s great to know your order arrived right at the start of the week. Thank you for the high recommendation—we look forward to serving you a third time!"
Great Retailer
Was very easy to purchase from offering a variety of payment methods and delivery was super fast.
10 januari 2026
Review zonder uitnodiging
Antwoord van DROIX
Thank you for the fantastic feedback! We aim to make the entire process from checkout to delivery as seamless as possible. It is great to hear that you appreciated the payment options and that your order arrived quickly. Thanks for shopping with us!
Wonderful service
I don't usually write reviews but DROIX were amazing. I ordered a handheld device that was impossible to get elsewhere. They delivered SO quickly- within a day of ordering so I could gift in time for Christmas. When I emailed customer service, the reps were prompt and polite. Great service.
23 december 2025
Review zonder uitnodiging
Antwoord van DROIX
We can't thank you enough for the 5-star review. It is fantastic to hear that you had such a positive experience with both our shipping speed and our customer service team.
At DROIX, we pride ourselves on stocking unique devices and getting them into our customers' hands as fast as possible, so your feedback validates all our hard work. We are glad the handheld made it there safely for the holidays.
We look forward to serving you again in the future!
Ok long story . But they delivered !
Ok long story .. I had another model on pre order but it wasn’t coming in time so I cancelled it. Night before Xmas eve and I couldn’t believe the model I had really wanted (a different one) was in stock … could they get it to me on time ? As long as it was in stock support said - and it was… Really really inpressed with them - they rushed it out special delivery and it arrived in time for Xmas. That’s what I call great customer service and they delivered on their promise. Would not hesitate to recommend to anyone and the next time I want a Chinese retro machine , I would ALWAYS put my order with these guys first before the foreign manufacturer as I know they will support what they sell. Brilliant !!!
24 december 2025
Review zonder uitnodiging
Antwoord van DROIX
Saving the day right before Christmas? That is music to our ears! Thank you so much for sharing your story. We are so glad the model you really wanted was in stock and that our team could deliver on the promise to get it there for the big day. Your recommendation means the world to us. We look forward to supporting you with any future orders!
Excellent service
Excellent service, sending it during a busy Xmas season right on time for my son to open on Xmas, and customer service responded quick when I asked.
18 december 2025
Review zonder uitnodiging
Antwoord van DROIX
Thank you so much for the 5-star review! ⭐️ We’re really glad it arrived right on time for Christmas and that your son could enjoy it. Happy to hear our customer service was helpful too—appreciate you taking the time to share!
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