I purchased the Ayn Thor and initially experienced an issue with the fan. However, the product itself now works well and I’m happy with the device overall. What really stood out was the custome... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
They pretend to be local but in fact it is drop shipping from china. Leaving customers with import taxes (non refundable) and serious issues when try to return a device. Let alone getting the t... Toon meer
Bedrijf heeft geantwoord
Surprisingly fast delivery, but seems like device was unpacked before (GPD duo). It was perfectly new condition so I think they just updated to the new bios. It was last version when I checked. I real... Toon meer
Bedrijf heeft geantwoord
ITA: Ottimo servizio, i ragazzi di Droix sono molto competenti, cosa che è difficile trovare oggi giorno. In europa sono un punto di riferimento. Offrono a prezzi competitivi prodotti che diffi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 12 years of experience, DROIX is a leader in handheld gaming PCs, retro consoles, and powerful mini computers. Explore top-tier devices like the GPD WIN 4 (2025), AYANEO 3, GPD WIN Max 2 (2025) and more, plus Android powerhouses such as the AYANEO Pocket Evo, AYN Odin 2 Portal, AYANEO Pocket DMG and more. From Mini PCs for day-to-day, to high-end powerhouses from brands like MINISFORUM, Beelink, GEEKOM and more — we’ve got everything for gaming, work, and productivity. Enjoy fast EU shipping, dedicated customer support, and top-rated service. DROIX EU is your go-to for premium tech, trusted by thousands across Europe.
Contactgegevens
Verenigd Koninkrijk
- droix.eu
4,5
Uitstekend
84 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Antwoord van DROIX EU
Vielen herzlichen Dank für Ihre 5-Sterne-Bewertung! Wir freuen uns riesig zu hören, dass für Sie alles reibungslos verlaufen ist. Unser Team ist sehr stolz darauf, eine sorgfältig ausgewählte, hochwertige Auswahl zusammenzustellen – daher ist es wunderbar zu wissen, dass wir damit genau ins Schwarze getroffen haben. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen!
I purchased the Ayn Thor and initially…
I purchased the Ayn Thor and initially experienced an issue with the fan. However, the product itself now works well and I’m happy with the device overall.
What really stood out was the customer service. The team was very helpful, responsive, and clearly willing to go the extra mile to resolve the situation.
Special thanks to Chris, Jack and Vikram for their support.
Overall, a very positive experience with DroiX, mainly thanks to their excellent customer service.
16 maart 2026
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you so much for taking the time to share your experience with us!
We’re thrilled to hear that your Ayn Thor is now performing exactly as it should. While we always aim for a perfect experience right out of the box, we know that tech can sometimes have its quirks. We're just glad we could get that fan issue sorted quickly so you could get back to gaming.
I will be sure to pass your kind words along to the team. They’ll be delighted to know their efforts made a difference in your experience—we’re very proud of our support team and their commitment to "going the extra mile."
Enjoy your device, and thank you for choosing DROIX! If you ever need anything else, you know where to find us.
They pretend to be local but in fact it…
They pretend to be local but in fact it is drop shipping from china. Leaving customers with import taxes (non refundable) and serious issues when try to return a device.
Let alone getting the tax back you have to pay to the delivery company (FedEx)
Would not recommend
25 maart 2026
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you for sharing your feedback. We would like to clarify some points to ensure there is no misunderstanding regarding our operations.
DROIX does not drop-ship from China. We maintain our own dedicated stock inventories within the UK and the EU specifically to ensure faster delivery times for our customers.
Regarding import taxes, we strive for total transparency. Our product pages and Terms & Conditions outline our tax refund policies in detail so customers can make informed decisions. We aim to be as clear as possible about these costs upfront.
We noticed that we previously requested more details from you to help resolve this matter, but we haven’t heard back yet. We genuinely want to ensure you are satisfied, even in the case of a return. Please contact us at support@droix.net with your order details so we can investigate and resolve any return issues immediately.
I had a great experience with DroiX EU
I had a great experience with DroiX EU. Fast shipping, VAT included, and the devices were genuinely in stock as advertised on the site. Definitely recommended.
23 maart 2026
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you so much for the 5-star review! We’re thrilled to hear you had such a smooth experience with DROIX. We work hard to ensure our stock levels are accurate and our shipping is as fast as possible, so it’s great to know that made a difference for you. We look forward to seeing you again!
is trusted!!!
22 maart 2026
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you so much for the 5-star review! We take pride in being a brand you can count on. We appreciate your trust in us!
Overall experience was great no…
Overall experience was great no bullshit or anything and the device came in perfect condition
24 februari 2026
Antwoord van DROIX EU
Thanks for the awesome feedback! We’re glad we could get your device to you in perfect condition without any of the fluff. Enjoy your new gear!
Fast delivery
Surprisingly fast delivery, but seems like device was unpacked before (GPD duo). It was perfectly new condition so I think they just updated to the new bios. It was last version when I checked. I really like the laptop so far (around 1 month). If they not lied about two years warranty, overall experience with this shop is perfect for me.
16 februari 2026
Antwoord van DROIX EU
Thank you for the 5-star review! You hit the nail on the head—we often perform quality checks and BIOS updates to ensure your GPD Duo is 'plug-and-play' ready. And don't worry, that 2-year warranty is 100% official. Enjoy the laptop!
Perfect
Perfect. Price was spot on and if I knew it would be delivered so quick id never order direct from China again. Kudos lads
2 maart 2026
Review zonder uitnodiging
Antwoord van DROIX EU
Kudos to you too! That’s exactly what we aim for—local support and fast shipping without the long wait from overseas. We're glad the price hit the mark for you. Enjoy your new gear!
Easy purchase and delivery.
Easy purchase and delivery.
The delivery was painless and majority of the customs work was done all I had to do was authorize the courier company to sort it out with Droix and customs were cleared quickly
18 februari 2026
Antwoord van DROIX EU
Thank you so much for the 5-star review! We’re thrilled to hear that the customs process was seamless for you. Our team works hard behind the scenes with our couriers to make international shipping as 'painless' as possible. Enjoy your new gear!
fast shipping, great product
ho scelto la spedizione da 10/15 giorni lavorativi ed ho ricevuto il pacco in 4 giorni lavorativi. molto soddisfatto della mia Ayn Thor.
26 februari 2026
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you so much for the 5-star review. We’re thrilled to hear your Ayn Thor arrived so ahead of schedule—nothing beats that 'early delivery' feeling! Enjoy your new gear, and thank you for choosing us.
A shop worth recommending.
Fast shipping, delivered safely, goods as described. The device works perfectly.
4 februari 2026
Antwoord van DROIX EU
Thank you for the 5-star review! We’re so happy to hear the device is working perfectly and that it reached you safely. Quality and speed are our top priorities, so it’s great to know we delivered on both!
Antwoord van DROIX EU
Thank you so much for the 5-star rating! We’re thrilled to hear you had such a great experience at our store. We look forward to seeing you again soon!
Amazing service
Everything from customer support to delivery service was perfect. My shopping experience couldn't have been any better.
Truly brilliant service.
20 februari 2026
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you so much for this incredible review! We are thrilled to hear that both our support and delivery teams hit the mark for you. We pride ourselves on providing a seamless experience, and knowing we succeeded made our day. Happy shopping!!
Dropship - Long waiting times
Long waiting times and very expensive they charge extra for secured shipping… dont fall for it by EU Law they are responsible for your parcel until you receive it.
Better buy somewhere else
18 februari 2026
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you for your feedback. We are sorry to hear you are unhappy, though we would like to clarify a few points for both your benefit and that of our community.
1. Verification of Order
We have thoroughly searched our system for a purchase matching your details and have been unable to find one. We previously reached out to you via Trustpilot for more information to help resolve this, but we did not receive a response.
2. We Are Not a Dropshipper
To be clear, DROIX does not drop ship. We dispatch all items directly from our own warehouses in the UK and EU. This ensures we have physical control over our stock and quality standards.
3. Shipping
We take full responsibility for your parcel until it is in your hands. Our "secured shipping" options are offered for customers who prefer enhanced tracking and priority courier handling, not as a way to bypass our legal obligations.
4. Addressing Delays
While we ship promptly, external factors like customs or courier delays can sometimes occur. We would love the chance to investigate this specific delay for you.
Please contact us at support@droix.net with your Order ID. We are committed to ensuring our customers are satisfied and would be happy to assist you once we can verify your order details.
Great people at DROIX EU
Great people at DROIX EU. Not the fastest shipment since it's from the UK (to Sweden) but great and fast service if required.
2 februari 2026
Antwoord van DROIX EU
Thank you so much for the 5-star review! We’re thrilled to hear you had a great experience with our support team.
While the journey from the UK to Sweden can take a little extra time, we're glad the service made it worth the wait. We always strive to provide that 'fast and great' support whenever our customers need a hand.
Thank you for choosing DROIX !!
Antwoord van DROIX EU
Speed and style! We’re so glad your order arrived quickly and met your expectations for packaging. We believe the 'little things' make a big difference. Thanks for choosing us!
Super zufrieden,hat alles reibungslos…
Super zufrieden,hat alles reibungslos geklappt.
27 januari 2026
Antwoord van DROIX EU
Wir freuen uns sehr über Ihr Feedback! Es ist schön zu wissen, dass Sie mit unserem Service zufrieden sind. Wir sind jederzeit für Ihre nächste Bestellung da!
Livraison rapide
Livraison rapide. Excellent produit. Relations clients rapide et efficace. J'ai eu un problème avec le pocket suite à une mauvaise manipulation et le dépannage à été très rapide.
⭐⭐⭐⭐⭐
9 februari 2026
Review zonder uitnodiging
Antwoord van DROIX EU
Nous vous remercions sincèrement pour vos commentaires ! Nous sommes ravis d’apprendre que le produit et notre équipe d’assistance vous ont pleinement satisfait. Nous mettons tout en œuvre pour résoudre vos problèmes aussi rapidement que pour assurer une livraison efficace. Merci de votre confiance !
Très bonne expérience
J'ai acheté un GPD Win 5 fin janvier.
L'appareil fonctionne très bien et semble être de très bonnes qualité.
L'achat via DroidX s'est passé sans problème. Le support fourni par DroidX est rapide (24h max pour répondre aux emails), efficace et sympathique.
Je recommande !
7 januari 2026
Review zonder uitnodiging
Antwoord van DROIX EU
Merci infiniment pour votre excellent commentaire ! Nous sommes ravis d'apprendre que votre GPD Win 5 fonctionne parfaitement ; c'est vraiment un appareil exceptionnel. Notre équipe d'assistance est très fière de son efficacité et de sa convivialité, et savoir que ses efforts ont contribué à rendre votre expérience plus agréable nous touche beaucoup. Nous apprécions sincèrement votre recommandation. Bon jeu !
Great store
Great store, polite and courteous operators, answered all questions during the order. My order had a little problem with the courier service, it did not arrive on time, but I was fully compensated for the courier delivery. I am satisfied !
28 januari 2026
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you so much for the 5-star review! We are delighted to hear that our team was able to answer all your questions and provide polite service. We sincerely apologize for the delay with the courier, but we are very happy that we could make it right by compensating you for the delivery costs. Your satisfaction is our top priority, and we appreciate your understanding. We look forward to serving you again!
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