Update: Initially had issues with delivery delays and communication. However, once I got in touch with Dave on their Discord server, everything turned around completely. He helped sort out the trackin... Toon meer
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Lees wat reviewers zeggen
Super expérience, je recommande ce vendeur qui est très à l’écoute et n’hésite pas à aider quand il y’en a besoin j’ai reçu ma commande 3 jours après dans un état impeccable si je dois repasser une c... Toon meer
Bedrijf heeft geantwoord
Ich habe zum ersten Mal bei DroiX.eu bestellt und bin rundum begeistert. Der Bestellprozess war absolut unkompliziert und transparent. Besonders beeindruckt hat mich die Lieferzeit: Das Paket war... Toon meer
Bedrijf heeft geantwoord
Sehr gute Erfahrung mit meiner Bestellung Ich habe im April den Odin 2 Mini bei Droix bestellt und bin rundum zufrieden. Die Lieferung war zuverlässig, das Gerät kam als Neuware und in einwandfreie... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With over 12 years of experience, DROIX is a leader in handheld gaming PCs, retro consoles, and powerful mini computers. Explore top-tier devices like the GPD WIN 4 (2025), AYANEO 3, GPD WIN Max 2 (2025) and more, plus Android powerhouses such as the AYANEO Pocket Evo, AYN Odin 2 Portal, AYANEO Pocket DMG and more. From Mini PCs for day-to-day, to high-end powerhouses from brands like MINISFORUM, Beelink, GEEKOM and more — we’ve got everything for gaming, work, and productivity. Enjoy fast EU shipping, dedicated customer support, and top-rated service. DROIX EU is your go-to for premium tech, trusted by thousands across Europe.
Contactgegevens
Verenigd Koninkrijk
- droix.eu
4,5
Uitstekend
103 reviews
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Antwoord van DROIX EU
Thank you for the 5-star review! We are thrilled to hear you had a positive experience with our support team.
Great shop with small laptops :)
Great shop with small laptops :) Not everything is in stock, but otherwise, the order process was quick and reliable.
The delivery was a bit chaotic as they sent the laptop and the accessories as separate parcels, but I only had official tracking number for one of the parcels. It even seemed to me one parcel went from UK, while the other somewhere from EU. But the laptop arrived on time in the 2-3 days span (the accessories one day later).
I already had one interaction with customer support of Droix and even in holiday season, I found one live (!) person sitting on chat, actually trying to help. That's great.
16 december 2025
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you for the detailed review! We are glad you are enjoying the selection of small laptops.
We appreciate your feedback regarding the delivery. To ensure you get your items as fast as possible, we sometimes ship from different warehouses (like the UK and EU) depending on stock availability, which can result in split packages. We apologize that the tracking information for the second parcel wasn't clear—we will look into how we can make those notifications better in the future.
We are especially happy to hear that our live chat team was able to help you out during the holiday rush. We pride ourselves on having real humans ready to assist! Enjoy the new gear.
Antwoord van DROIX EU
Thank you for your feedback! We’re glad our support and delivery met your expectations. We appreciate your review
Nice shop with slightly low communication
In general all was fine with my order. I ordered on the 6th of December with Fedex fast delivery in two workdays from UK to Germany. But my order was splitted in two packages one delivered via Amazon (!) after 4 Workdays. The second package was delivered via Hermes a couple of days later on the 18th.
But i got a full refund of the fast delivery.
On the Discord channel i also got in touch with a useful community manager (?) who told me that there where problems with Fedex shortly after i ordered. It would be nice if i hadn't to join the Discord to get more information what happened.
Nevertheless i got all i ordered in perfect shape and with no additional cost on customs or taxes.
In summary: If you want an Ayaneo device (...) in europe this is the shop to go!
6 december 2025
Antwoord van DROIX EU
Thank you for your honest and detailed feedback!
We are glad to hear that your Ayaneo device arrived in perfect shape and that you had a smooth experience with customs and taxes. However, we sincerely apologize for the confusion regarding the split shipment and the delay with FedEx.
While we are happy we could provide a full refund for the express shipping costs, we take your feedback to heart regarding communication. We are working on improving our proactive email notifications for situations like this.
It’s great to hear our Discord community manager was able to help you out in the meantime! If you ever need further assistance or have technical questions, please don't hesitate to reach out to us at support@droix.net.
Thank you for recommending us as the go-to shop for Ayaneo devices in Europe!
All good except shipping.
Customer service was nice, product itself seems to be working great.
The only issue I have is with shipping. It was quick, quicker than advertised, I chose the free option. Alternative was something premium with 50€ price tag. Nothing normal in between.
The problem came with receiving the package. It was a huge cardboard box, rattling and all banged up. No "fragile" sticker on it.
It was so bad I made pictures asap just to be sure.
After opening it there it was, 1500€ worth of hardware in its original packaging which had corners all broken and damaged. Nothing secured it in the bigger box, it was just flying around in it.
I recorded the unboxing and fortunately on the laptop itself there was just a small scratch and dent in chassis.
Fired it up and it worked just fine. Been using it for a month now and all seems to be okay.
Original packaging itself went to trash as it went apart just from unboxing.
So imagine looking forward to a product since few months prior, saving up money for it and receiving it in a damaged box. Not nice. Fortunately, it works fine. Hopefully they will change shipping partners or at least ship it out more safely. If there's a next time.
If droix sees this and want proof they can contact me on the email I bought it with.
29 november 2025
Antwoord van DROIX EU
Thank you for the honest feedback and for the 4-star rating. We are genuinely sorry that the unboxing of your €1500 device was stressful rather than exciting. That is not the standard we aim for.
We have reached out to you via email from customer support to offer a complimentary replacement gift box and to gather your photos/video so we can hold our logistics team to review further.
We haven’t heard back yet, so please check your inbox (and spam folder) when you have a moment. We’d love the chance to make this right and ensure your experience with us ends on a high note!
Good experience, just some problem of accessibility
My experience was good, the shipment and the delivery was much faster than I could immagine, so I am very happy for that. I had just some small problems of accessibility because being blind, sometimes the website makes some problem to make a selection with the screenreader.
10 december 2025
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you so much for your feedback and for the kind words regarding our delivery speed! We are thrilled that your order arrived faster than expected.
However, we truly appreciate you bringing the accessibility challenges to our attention. We want our website to be a seamless experience for everyone, and we take your feedback regarding screenreader compatibility very seriously. Our team is committed to making improvements, and we would love to hear more about the specific areas where the selection process was difficult so we can fix them.
Please reach out to us directly at support@droix.net so we can ensure you are fully satisfied and assist you personally with any future needs. Your experience matters to us!
Excellent service 👍🏻.Fast delivery
Excellent service 👍🏻.Fast delivery, still setting up the device, so will see how it performs.All good so far.
28 november 2025
Antwoord van DROIX EU
Thank you for the 5-star rating! We’re glad to hear your order arrived quickly. We hope the setup process goes smoothly—if you run into any questions or need a hand optimizing the device's performance, please don't hesitate to reach out. We’re here to help!
Great Customer Service. Selling Exceptional Products.
Fast response to my querie and delivered my Ayaneo 3 on time.
Although I wished the price was slightly less expensive but overall satisfied with the product and experience.
3 november 2025
Antwoord van DROIX EU
We are pleased to know that you experienced a fast response to your query and that your AYANEO 3 was delivered to you on time.
We understand your desire for a slightly lower price. We strive to offer the best possible value for these premium devices while maintaining high-quality support and service.
We are delighted that you are overall satisfied with the product and your experience with us!
Please feel free to contact us at support@droix.net if you have any questions or concerns.
A good experience altogether
Very quick delivery and no additional costs. I was a bit unpleasantly surprised by the customs procedure because I didn't read that fine print, but even that went well without any problems and costs.
13 november 2025
Antwoord van DROIX EU
We are delighted to hear that you experienced very quick delivery and that there were no additional costs for your order.
We understand that customs procedures can sometimes be a surprise, and we're glad to hear that everything went smoothly for you in the end. We always aim for a transparent and hassle-free experience!
Please feel free to contact us at support@droix.net if you have any questions or concerns in the future.
Excellent Device, Great Service from DroiX (Perfect for Linux)
I bought the GPD Win Max 2 (2025) with the Ryzen AI 9 HX370, 32GB RAM, and 2TB NVMe at an 8% discount. I opted for the additional FedEx Insured shipping; while FedEx had a customs delay and it arrived in about 9 days instead of the expected 4, it arrived safely to my home in Spain.
The device itself is almost perfect. The charger was packed outside the main GPD box (but inside the sealed shipping bag) and had a small scratch on top, but both the device and charger work perfectly. For Windows users, be aware there is a known driver issue with the stock Windows 11 install where the battery isn't detected, though the GPD task workaround fixes this.
However, I am an Arch Linux user, so I wiped Windows and installed Arch with KDE Plasma. It works perfectly! I really love this form factor - it works as a smaller laptop and a handheld with a big screen that is very comfortable to use while resting on my stomach.
After using it for a week, I have no complaints with DroiX. 5 Stars.
10 november 2025
Antwoord van DROIX EU
That is fantastic news! 🎉 We're absolutely thrilled to hear that you are enjoying your GPD WIN Max 2 (2025) with the Ryzen AI 9 HX370 and that it has become an "almost perfect" addition to your tech lineup.
We sincerely apologize for the delay with FedEx and the small scratch on the charger. We understand how frustrating shipping delays can be, and we'll certainly review our packaging process to ensure chargers are better protected.
It's excellent to know that you are successfully running Arch Linux with KDE Plasma on the device—that's great feedback for the community! We're happy the unique form factor is working so well for your usage, from a small laptop to a comfortable handheld.
Thank you very much for taking the time to leave us a 5-star review and for choosing DROIX! Enjoy your powerful new device!
Amazing customer support and great…
Amazing customer support and great deals!
23 november 2025
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you so much for this wonderful feedback! 🌟
We are incredibly happy to hear that you had an amazing experience with our customer support and found our deals to be great. Providing excellent service and value is what we strive for every day.
We truly appreciate your 5-star rating!
the product never arrived and the…
the product never arrived and the "contact us" page fail to respond.
21 november 2025
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you for leaving your feedback and bringing this concerning experience to our attention. We are truly sorry to hear that you feel the product never arrived and that our "Contact Us" page failed to provide you with a timely and helpful response.
We understand how frustrating this must be, and we sincerely apologize for any inconvenience this has caused. We have immediately looked into this matter using the details associated with your order. We show that your parcel tracking information is marked as Delivered. Following your initial concern, a member of our customer support team reached out to you directly with the delivery specifics and offered further assistance/resolution options. We regret that we have not yet received a response to our follow-up communication.
We want to resolve this for you as quickly as possible, and we are here and happy to assist or clarify any questions you have regarding the delivery confirmation or the offer we extended. Please feel free to contact us again via the contact form on our official website. We monitor these submissions closely and will prioritise your inquiry to ensure you receive the immediate support you need.
We look forward to hearing from you and helping to resolve this issue.
Delighted with the Rocktek G2 better…
Delighted with the Rocktek G2 better than i thought it would be. The communications from the outset were top notch and a pleasure to deal with.
13 november 2025
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you so much for the awesome 5-star review!
We’re really happy to hear that your Rocktek G2 is even better than you expected. It’s great to know that our communication and service helped make the whole experience smooth and enjoyable.
We truly appreciate your kind words—and we’re always here if you need anything!
*Very* good customer service.
*Very* good customer service.
Prompt responses, excellent service. I know this reads like an AI slop review, but the people there are really committed and do a good job. Kudos.
9 november 2025
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you so much for the wonderful review! ⭐
Your comment absolutely made our day. We’re really glad to hear that you received prompt, helpful service—our team truly works hard to take good care of our customers, so your recognition means a lot.
Thanks again for the kudos and for putting your trust in us. We’re always here if you need anything!
Service was good also replied fast
Service was good also replied fast
Product (x1 mini refurbed) came with extra case and free peapplied screen saver
Overall great experience if i had the money i would immediately buy here again
3 november 2025
Antwoord van DROIX EU
We’re really happy to hear that you received fast, helpful service and that your refurbished X1 Mini arrived with the extra case and pre-applied screen protector. We love adding those touches to make the experience even better!
We’re thrilled that everything left such a great impression. And whenever you’re ready, we’d be delighted to help you again!
No hassle with taxes or imports…
No hassle with taxes or imports compared to ordering straight from China. Not necessarily cheaper but they are taken care for you. Great customer support and fast delivery.
29 oktober 2025
Antwoord van DROIX EU
Thank you for the fantastic 5-star review! ⭐
We’re really glad to hear that the ordering process was smooth and hassle-free, especially with taxes and imports handled for you. Even if it’s not always the cheapest option, we’re happy that the convenience, support, and fast delivery made a difference.
We truly appreciate your kind words—and we’re always here if you need anything!
Great laptop, great service
The laptop was sent promptly, safely packaged and with a good shipper that informed me well in advance when it would arrive and kept the time. The laptop itself is amazing (GPD Win max 2), both on Windows and on Ubuntu Linux.
30 oktober 2025
Antwoord van DROIX EU
Thank you so much for the wonderful review!
We’re really happy to hear that your laptop arrived quickly, safely, and with clear updates from the courier—peace of mind during delivery makes all the difference. And it’s great to know you’re loving your GPD Win Max 2 on both Windows and Ubuntu!
We truly appreciate your feedback and are here anytime you need support. Enjoy your new device!
Perfect
I received the product on my mailbox without any troubles. Product was in perfect state. I paid for what I asked for. What else could we ask ?
Perfect
9 oktober 2025
Review zonder uitnodiging
Antwoord van DROIX EU
Thank you so much for your 5-star review! We're thrilled to hear everything arrived perfectly and that you're happy with your purchase!
Rapide et service client très réactif…
Rapide et service client très réactif que leur demande la facture pour la garantie
1 oktober 2025
Review zonder uitnodiging
Antwoord van DROIX EU
Merci beaucoup pour votre retour ! Nous sommes ravis d'apprendre que notre service client a été rapide et réactif, et que nous avons pu vous aider rapidement avec votre demande de garantie. Votre satisfaction est notre priorité ! 🙏✨
Fast and friendly support
Their website is quite annoying, but once you get to the ordering page it's a breeze. Fast and reliable.
1 september 2025
Antwoord van DROIX EU
Thank you for your feedback! We sincerely apologise for any inconvenience you experienced navigating our website. We’ve shared your comments with our backend team as valuable feedback to help improve the experience.
We’re glad to hear the ordering process was smooth and reliable. Please don’t hesitate to reach out to our support team for any questions or concerns. We’re always happy to help.
Thanks again for taking the time to share your thoughts!
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