Justine C. was very prompt and thorough in responding to my question. She took the time to find a solution that I'm happy with while remaining very pleasant and reassuring. I found this experience to... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I have used Dr.Sturm’s products for more than 8 years and I think their plant based skin products are the very best. I travel a lot and order whatever I need from wherever I am. Their customer serv... Toon meer
Bedrijf heeft geantwoord
Je suis totalement satisfaite des aides de Sophia K pour les produits Docteur Barbara Strum . J ai été bien informée sur le détail de ma livraison à mon domicile sur une commande. Grand merci et très... Toon meer
Bedrijf heeft geantwoord
Leah B feedback was great solving my problem. The webpage is awful, it doesn’t let you put dicount coupons, it charged me twice without confirming the orders. But Leah helped me a lot Thankyou
Bedrijf heeft geantwoord
4,8
Uitstekend
77 reviews
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Juliette V
Ich wurde von Juliette V. betreut, sie hat mein Anliegen sehr schnell gelöst. Es war die beste Erfahrung mit einem Kundenservice, die ich bisher gemacht habe. Ölen Dank!
10 juli 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Guten Abend Dina,
Vielen Dank, dass Sie sich die Zeit genommen haben, uns diese Bewertung zu schreiben.
Wir freuen uns sehr, von Ihrer jüngsten Erfahrung mit Juliette zu hören. Wir werden dieses schöne Feedback auf jeden Fall an das Team weitergeben!
Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen. Sollten Sie weitere Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Im Namen von Dr. Barbara Sturm wünschen wir Ihnen einen schönen Abend.
Mit freundlichen Grüßen
Dr. Barbara Sturm Kundenservice
Émilie K was brilliant :)
Émilie K picked up my request, responded to it efficiently and gave me a positive outcome. I’m happy customer :)
9 juli 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good afternoon,
Thank you for taking your time to write us this review.
We are over the moon to hear of your recent experience with Émilie K. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
customer service
My query with customer service was dealt with swiftly and efficiently by Justine C
7 juli 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Hello David,
Thank you for taking the time to share your review.
We are delighted to hear you had a wonderful experience with Justine. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely weekend.
Warm Regards,
Dr. Barbara Sturm Consumer Services
I reached out to customer service for…
I reached out to customer service for help with an order. Juliette V. was fantastic. Incredibly responsive and followed through resolving my issue quickly.
6 juli 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good evening Ken,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Juliette. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Customer support is excellent
Customer support is quick and efficient, Esra was very kind to support with my question.
2 juli 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good morning Lena,
Thank you for taking your time to write us this review.
We are over the moon to hear of your recent experience with Esra. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Great Customer Service
My enquiry was dealt with swiftly by Dean Q whose dedication to representing Dr Barbara Sturm to highest level could not be faulted. Thank you Dean for going over and beyond to ensure that I had a favourable outcome in such a quick space of time.
Great Customer Service!
3 juli 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good evening,
Thank you for taking the time to share your review.
We are delighted to hear you had a wonderful experience with Dean. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely weekend.
Warm Regards,
Dr. Barbara Sturm Consumer Services
I had an issue with my order as my…
I had an issue with my order as my complimentary gift was missing. The customer service representative was fantastic, especially kanval A , she quickly sent a replacement, I’m so grateful for her prompt and caring support!
30 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good afternoon Majda,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive experience with Kanval who organised a replacement for your missing gift. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Sara AL was so helpful and quickly…
Sara AL was so helpful and quickly resolved the issue I was facing!
1 juli 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good evening Jeanie,
Thank you for taking the time to share your review.
We are delighted to hear you had a lovely experience with Sara. Thank you for sharing this feedback with us, we will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
I have a very positive experience with…
I have a very positive experience with the Customer Service team, Kanval responded immediately and resolved the issue with my complaint very quickly. Thank you
25 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good morning Magdolna,
Thank you for taking your time to write us this review.
We are over the moon to hear of your recent experience with Kanval, and that she resolved things to your satisfaction. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
TOP Kundenservice
Top Kundenservice 1 A +++
Frau Sara AL sehr nett sehr freundlich und mega bemüht mir bei meinem problem zu helfen
ein ganz ganz grosses BRAVO und nochmals vielen lieben dank für ihre hilfe und überaus nette kommunikation MRose
29 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Guten Abend Herr Muller,
vielen Dank, dass Sie sich die Zeit genommen haben, uns diese Bewertung zu schreiben.
Wir freuen uns zu hören, dass Sie eine so positive Kundenerfahrung mit Sara hatten. Wir werden dieses schöne Feedback auf jeden Fall an das Team weitergeben!
Wir freuen uns darauf, Sie bald wieder in unserem Shop begrüßen zu dürfen. Sollten Sie weitere Hilfe benötigen, zögern Sie bitte nicht, uns zu kontaktieren.
Im Namen von Dr. Barbara Sturm wünschen wir Ihnen einen schönen Abend.
Mit freundlichen Grüßen
Dr. Barbara Sturm Kundenservice
I love Dr.Sturm products
I love Dr.Sturm products. I started using last year and they are wonderful. Not only their products amazing but also their customer service. Leah B. helped me complete my recent order when needed help. She was prompt, courteous and very knowledgeable. I am so grateful that their products and customer service are both exceptional and make the whole experience amazing.
22 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good morning T,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive experience with Leah who helped to place your order. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Miss Justine is very very nice
Miss Justine is very very nice! Thank's
23 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good afternoon,
Thank you for taking the time to share your review.
We are delighted to hear you had a lovely experience with Justine. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Juliette V
Juliette V. went above and beyond to resolve an issue I had with a product I bought in-store. I switched skincare lines from Sisley Paris to Dr. Sturm, and Juliette further validated my decision to change brands.
23 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good morning,
Thank you for taking your time to write us this review.
We are over the moon to hear of your recent experience with Juliette, and that she resolved things to your satisfaction. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Audrey from customer service was a huge…
Audrey from customer service was a huge help! She was very friendly and kind and helped me with my order.
11 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good evening Libby,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Audrey. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Réponse parfaite et rapide à mes…
Réponse parfaite et rapide à mes sollicitations, j'ai dû retourner un colis, écoute et compréhension du service client, en particulier Kanval.
Ce n'est pas la première fois que je les sollicite, le service client répond toujours et satisfait mes demandes.
16 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Bonjour,
Nous vous remercions d'avoir pris le temps de rédiger cet avis.
Nous sommes vraiment très heureux d'apprendre que Kanval s'est montrée professionnelle et efficace lors de votre échange et qu'elle a réussi à répondre positivement à votre demande. Nous ne manquerons pas de transmettre cet excellent commentaire à l'équipe.
Nous espérons vous revoir bientôt. N'hésitez pas à nous contacter si vous avez besoin d'une assistance supplémentaire.
Au nom de Dr. Barbara Sturm, nous vous souhaitons une excellente journée.
Cordialement,
Dr. Barbara Sturm Service Clientèle
great customer service
Kanval, the customer agent followed up with me , was very kind, and super diligent
15 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good evening,
Thank you for taking your time to write us this review.
We are over the moon to hear of your recent experience with Kanval, and that she was kind, helpful and resolved things to your satisfaction. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Barbara Sturm products are amazing and…
Barbara Sturm products are amazing and the customer service is in a league of its own! Tabetha B went above and beyond to help me and it was greatly appreciated! At a time when customer service seems to be an afterthought, it is nice to know that companies like Barbara Sturm still appreciate and value the customer!
11 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good afternoon,
Thank you for taking the time to share your review.
We are delighted to hear you had a lovely experience with Tabetha. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Sara Al is great help
Sara Al is great help , very professional and very quick in understanding the issues and solving problem.Had a great experience with Sara Al . Thank you so much Sara Al for excellent support ll definitely come back to you in sometime soon . Bye bye thank you.
8 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good evening Shweta,
Thank you for taking the time to share your review.
We are over the moon to hear you had a lovely experience with Sara, and she had helped resolve your issue. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Die Kundendienstmitarbeiterin Tabetha B…
Die Kundendienstmitarbeiterin Tabetha B verdient 5 Sterne.
4 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good morning Helga,
Thank you for taking the time to share your review.
We are delighted to hear you had a lovely experience with Tabetha. Thank you for sharing this feedback with us regarding your online experience. We will be sure to pass this onto the team!
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Justine C was very communicative and…
Justine C was very communicative and responsive. She facilitated a customer service request with kindness and professionalism in a timely manner. That is unusual and refreshing these days.
4 juni 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good evening Catherine,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Justine. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
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