Justine C. was very prompt and thorough in responding to my question. She took the time to find a solution that I'm happy with while remaining very pleasant and reassuring. I found this experience to... Toon meer
Bedrijf heeft geantwoord
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I have used Dr.Sturm’s products for more than 8 years and I think their plant based skin products are the very best. I travel a lot and order whatever I need from wherever I am. Their customer serv... Toon meer
Bedrijf heeft geantwoord
Je suis totalement satisfaite des aides de Sophia K pour les produits Docteur Barbara Strum . J ai été bien informée sur le détail de ma livraison à mon domicile sur une commande. Grand merci et très... Toon meer
Bedrijf heeft geantwoord
Leah B feedback was great solving my problem. The webpage is awful, it doesn’t let you put dicount coupons, it charged me twice without confirming the orders. But Leah helped me a lot Thankyou
Bedrijf heeft geantwoord
4,8
Uitstekend
77 reviews
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Great customer service
Thanks a lot for the kind and professional help. The customer service is absolutely great, very responsive, friendly and customer oriented. A special thanks to Dean Q. for his great support with my request.
22 april 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good evening Bianca,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Dean. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
I made a purchase of products from Dr…
I made a purchase of products from Dr babara sturm from Munich airport while on transit at duty free, due to products defect, thank you to support staff Lucie G for helping solve my problem, even sent me replacement.
Thank you.
4 april 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good morning Sharene,
Thank you for taking the time to share your review.
We are sorry to hear about your defective product, but we over the moon to hear you had a lovely experience with Lucie G, who managed to resolve things to your satisfaction.
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
I reached to customer service and Leah…
I reached to customer service and Leah was of great help and assisted with prompt reply and a solution to the online purchasing issue. Thank you.
20 april 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Dear Marta,
Thank you for taking the time to share your review.
We are thrilled to hear that you had such a positive customer experience with Leah. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Ich hatte Probleme mit dem…
Ich hatte Probleme mit dem Bestellvorgang. Nach meiner Rückfrage wurde mir von Fr. Leah B. sehr nett geholfen.
Der Kundenservice ist sehr gut.
16 april 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good morning Ines,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Leah. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Great products and customer service
I love every Sturm product I have tried (super anti aging serum, face cream, face cream light, the good vitamin c serum, face mask, night serum, sun drops) they all make my skin look and feel great! I also love how the products are packaged. And I received excellent customer service from Kanval A, who provided very helpful and timely information and I really appreciate it.
9 april 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good evening Amanda,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Kanval and that she managed to answer your enquiry to your satisfaction.
We truly appreciate your wonderful comments about your experience with our products and brand, and we will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Ich bin sehr zufrieden
Ich bin sehr zufrieden. In meiner Bestellung wurde etwas vergessen und es wurde ohne große Probleme nachgeliefert. Sara AL kümmerte sich sofort um eine zufriedenstellende Lösung. Tolle Produkte. Vielen Dank!
11 april 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Dear Marina,
Thank you for taking the time to share your review.
We are sorry to hear you had an issue with your delivery, but we are thrilled to hear that you had such a positive customer experience with Sara AL. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Antwoord van drsturm.com
Dear Audra,
Thank you for taking the time to share your review.
We are thrilled to hear that you had such a positive customer experience with Kanval. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Ich bin nicht nur von den Produkten sehr begeistert, sondern auch vom Kundenservice
Ich bin mit den Produkten sehr zufrieden!!!! Hervorheben möchte ich auch den exzellenten Kundenservice, da im speziellen KANVAL A. Die Dame hat mich extrem unterstützt. Nochmals herzlichen Dank
1 april 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Dear Eva,
Thank you for taking the time to share your review.
We are thrilled to hear that you had such a positive customer experience with Leah. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Very helpful!
Leah B was very helpful when I han an issue with a reseller, superfast response and very kind approach :-)
25 maart 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good evening Magdalena,
Thank you for taking your time to write us this review.
We are delighted to hear that Leah was helpful, efficient and managed to resolve things to your satisfaction. We will be sure to pass this great feedback onto the team!
We look forward to welcoming you back to shop with us again soon! Please do not hesitate to reach out in future.
On behalf of Dr. Barbara Sturm, we wish you a lovely evening.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Good customer service
I had a good experience with the customer service team , particularly with Sophia Z, she responded to my email promptly and went extra mile to help me locate my products. I was overwhelmed because I had lost my receipt but, with kind words she assured me that she was going to help and she did promptly .
23 maart 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Dear Esther,
Thank you for taking the time to share your review.
We are very sorry to hear that you had cause to contact us regarding your recent order but we are happy to see that you had a positive customer experience with Sophia Z. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Products are the best I have ever used…
Products are the best I have ever used among high end skin care lines. Customer service is excellent with any product questions being answered quickly. Emilie K. Responded with intelligent and specific answers.
24 maart 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Dear Susan,
Thank you for taking the time to share your review.
We are overjoyed to hear that you are loving our products and had such a positive customer experience with Emilie K, who successfully guided you with her answers. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Justine C was very helpful with my…
Justine C was very helpful with my customer service question. She emailed me right back with the correct information 👍🏻
18 maart 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Dear Deborah,
Thank you for taking the time to share your review.
We are thrilled to hear that you had such a positive customer experience with Justine. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Antwoord van drsturm.com
Dear Margherita,
Thank you for taking the time to share your review.
We are absolutely delighted to hear you had a lovely experience with us.
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
Very kind customer service
Very kind customer service, thanks to Juliette❤️
13 maart 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Good evening,
Thank you for taking your time to write us this review.
We are thrilled to hear that you had such a positive customer experience with Juliette. We will be sure to pass this lovely feedback onto the team!
We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.
Wishing you a lovely evening on behalf of Dr. Barbara Sturm.
Kind regards,
Dr. Barbara Sturm Consumer Services
Helpful experience
4 maart 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Dear Ben,
Thank you for taking the time to share your review.
We are absolutely delighted to hear you had a helpful experience with us.
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
I have had this brand on my wish list…
I have had this brand on my wish list for a few years and recently decided to treat myself to one of the discovery sets. It included seven mini sizes, and I added four additional minis, so I was able to try a really good range of their travel-sized products.
I went into this expecting to maybe find one product that I loved enough to introduce into my routine. Instead, I have ended up genuinely impressed by four.
The first was the Hyaluronic Serum. It absorbs into the skin within seconds and dries down beautifully, making it very easy to layer. Initially, I questioned whether something that felt so lightweight could be hydrating enough, but the real test was the following morning when I cleansed my skin. It felt balanced, plump and properly hydrated, which completely changed my perception of the formula.
The second standout for me was the Better B Serum. I struggle with enlarged pores, and after around five days of consistent use, I noticed a visible difference in the overall appearance of my skin. It looked smoother and more refined, which I was honestly not expecting in such a short space of time.
I was also very impressed with the face cream. I have oilier skin, so richer creams often sit on the surface and feel heavy. This one did the opposite. It applied smoothly, absorbed well and genuinely felt like a second skin, leaving my face comfortable and hydrated rather than coated.
Finally, one of the biggest surprises was the Super Anti-Aging Night Cream, which I received as a complimentary gift. It is easily one of the best night creams I have used. It feels nourishing without being greasy, and it works beautifully if you like to take a few minutes to massage your skin in the evening. By morning, my skin felt deeply hydrated and healthy.
What has stood out most is that, although some of the textures feel lightweight, the hydration is very real. You notice it when you cleanse the next day, your skin feels supple, plump and balanced.
I have been using these products for just under three weeks now, and my skin has genuinely never felt better. I also appreciate the ingredient quality and the higher concentrations used in the formulations, which makes the price point feel justified to me.
I initially thought I might fall in love with one product. Instead, I have found four that I plan to repurchase. Thank you, Dr. Barbara!
24 februari 2026
Review zonder uitnodiging
Antwoord van drsturm.com
Dear Pink Petals,
Thank you for taking the time to share such a thoughtful and detailed review.
We are absolutely delighted to hear how much you enjoyed exploring the Discovery Set and that several products have made such a positive impression on your routine. It’s especially wonderful to know that the Hyaluronic Serum, Better B Serum, Face Cream and Super Anti-Aging Night Cream have delivered visible results and hydration that you can truly feel.
Your kind comments about the textures, performance and ingredient quality mean a great deal to our team, and we will be sure to pass your lovely feedback on internally.
We look forward to welcoming you back again soon. Should you require any further assistance, please feel free to contact us.
On behalf of Dr. Barbara Sturm, we wish you a lovely day.
Warm Regards,
Dr. Barbara Sturm Consumer Services
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