tterly useless company. Used to be a customer for online supplies, but they have removed all online stores and now concentrate on a ridiculous snowflake website that does absolutely nothing! Probably... Toon meer
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Overall I was very pleased with the order process and quality of the end product from DS Smith ePack. The only reason that I have not given 5 stars is that I felt there could have been more attention... Toon meer
Really helpful staff at DS Smith guided me to the best product for my needs. The price was fabulous, the delivery was quick and problem-free. The product is a good-looking, robust box that has protect... Toon meer
Took 5 days to deliver what they promised in 2. Boxes were useless at that point. Also, deliveries for clothing boxes came separate (bars on one day, cartons 3 days later. Then said they would acc... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
DS Smith ePack is the one stop shop for your e-commerce packaging. Our product range covers specially designed corrugated e-commerce boxes, leveraging DS Smith’s vast packaging expertise, as well as a carefully selected range of supplementary products - everything you need to pack your goods efficiently and create an impressive unboxing experience.
Contactgegevens
Euston Road 350, NW1 3AX, London, Verenigd Koninkrijk
- 01908 088888
- shop@dssmith.com
- dssmithepack.co.uk
2,3
Slecht
238 reviews
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Next day delivery not fulfilled
Ordered boxes on a Thursday for next day delivery, prior to the 3pm cut off - Didn't receive items until Monday afternoon? Still waiting for customer service to reply confirming my refund for postage.
9 september 2020
Review zonder uitnodiging
Antwoord van DS Smith ePack
Hello,
Thank you for getting in touch with us.
Please, can you send us another email including your order number and we will handle your request immediately.
Best Regards,
DS Smith ePack
Highly recommend
Good quality boxes and excellent customer service. Highly recommend.
20 augustus 2020
Review zonder uitnodiging
Love my new flower boxes
Love my new flower boxes, they do the job perfectly, they are easy to assemble, light weight but sturdy, my fresh flower designs arrive to my customers in perfect condition.
30 juli 2020
Review zonder uitnodiging
Order was supposed to be delivered next…
Order was supposed to be delivered next day and it wasn't. Refund still haven't appeared on our account
29 juli 2020
Review zonder uitnodiging
Antwoord van DS Smith ePack
Hello Max,
I am sorry to hear you have not received the refund as promised, this has been processed now.
However, your order has been placed after 3 pm, which is the cut-off time for next day delivery service. I truly hope to welcome you as a customer again to proof an excellent level of service.
Dealt with my issue quickly.
I had an initial problem with the delivery time frame of my order. I believe this was a simple mistake. My order was delivered quickly after I contacted the company. The printed boxes are great quality. I would recommend DS smith.
28 juli 2020
Review zonder uitnodiging
Antwoord van DS Smith ePack
Hello Liam,
I sincerely apologize for the missing communication on your order.
Everything has been printed and shipped as a matter of urgency and will be with you tomorrow.
For any future orders we are more than happy to inform about time frames and lead time in advance. I hope we can welcome you as a customer again to proof an excellent level of service and reliability.
Paid extra for next day delivery..
Paid extra for next day delivery... they arrived late which I complained about.
Customer Service didn't contact me so re-ordered from Raja Packaging.
23 juli 2020
Review zonder uitnodiging
Antwoord van DS Smith ePack
Hello Anthony,
We apologize for the delayed delivery and the inconvenience it caused.
The surcharge for Next Day Delivery has been refunded as response to your complaint and we are continuously trying to satisfy all our customers. I hope we can welcome you as a customer again to proof our reliability.
Efficient quick service
Efficient quick service. Good communication. Easy online ordering. Just what I need. Thank you.
23 juli 2020
Review zonder uitnodiging
Amazing & Speedy service
22 juli 2020
Review zonder uitnodiging
great quality product thanks
22 juli 2020
Review zonder uitnodiging
Excellent service throughout
16 juli 2020
Review zonder uitnodiging
High quality e-commerce packaging
Great customer service. I really love these boxes. My customers are impressed. Received a feedback from one who commented on the “lovely packaging”. I really wanted to stand out. It does the job.
16 juli 2020
Review zonder uitnodiging
Timely delivery and speedy quotes
Timely delivery and speedy quotes
Excellent customer service
24 juni 2020
Review zonder uitnodiging
All received
All received. Impressed with after sales call and asked for instructions on how to put the tape in the parcel tape gun as no instructions came with it. Was told someone would try to find this out and come back to me however never received an update so found out via YouTube myself.
General double carded boxes fab but mailing ones are a bit flimsy in parts.
24 juni 2020
Review zonder uitnodiging
great product great service
24 juni 2020
Review zonder uitnodiging
Only slight issue was they tend to flap…
Only slight issue was they tend to flap open. The glue could do with being stickier. Overcame this by sticking the shipping label over it to ensure this didn't happen.
17 juni 2020
Review zonder uitnodiging
Strong boxes, quick delivery
17 juni 2020
Review zonder uitnodiging
Need a packaging company with a great service & products - DS Smith all the way
Really helpful company and they have all sorts of packaging to make sure your product arrives as expected and in a professional manor. Easy to work with and a great turn around time.
17 juni 2020
Review zonder uitnodiging
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