I had a struggle making the payment so i rang them, didn't take long for someone to answer. He could see there was a problem with the system. We went through it and finally payment accepted. Very effi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really excellent shopping experience. Needed this cordless Stihl within 3 business days. Was extremely pleased when it reached me the next day (even though I had chosen standard delivery ie. 2-3 busin... Toon meer
Bedrijf heeft geantwoord
Purchased a Stihl TS420 disc cutter with 10 blades. The blades I wanted were not in stock but I was offered a premium replacement at no extra cost. I could not find a better price for the package I go... Toon meer
Bedrijf heeft geantwoord
Fast reliable service. Got my cramer disc cutter with batteries within 2 days. Would use them again 👍🏻
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Verenigd Koninkrijk
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,7
Uitstekend
630 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van DTW Tools & Machinery Ltd
Hi David,
Thank you so much for the review, we really appreciate it. We look forward to serving you again in the future.
Kind regards,
Christopher
Right on time
Placed order not expected to get it before Christmas but thanks to going the extra mile got things done
23 december 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Kevin,
We really appreciate your review. We look forward to serving you again in the future.
Kind regards,
Christopher
Super quick service with great updates…
Super quick service with great updates on delivery times, would happily use again
22 december 2025
Antwoord van DTW Tools & Machinery Ltd
Hello David,
Thank you very much for taking to the time to leave us an excellent review, it is very much appreciated. We're delighted to hear you were happy with the service provided and we hope to see you again soon!
Kind Regards,
Dan.
Great communication from chris and co
Great communication from chris and co. Will order from again
5 december 2025
Antwoord van DTW Tools & Machinery Ltd
Hello Christopher,
Thank you very much for taking to the time to leave us an excellent review, we really appreciate it. I'll be sure to let Chris know you mentioned the service you received as well, he'll be delighted to hear this.
We look forward to serving you again soon!
Kind Regards,
Dan.
Happy customer
Web site easy to use. Equipment in stock and delivered as promised. I would be happy to purchase more product from DTW
3 december 2025
Antwoord van DTW Tools & Machinery Ltd
Hello Christopher,
Thank you very much for taking to the time to leave us an excellent review, it's greatly appreciated.
We look forward to seeing you again soon!
Kind Regards,
Dan.
Kind Regards,
Dan
Antwoord van DTW Tools & Machinery Ltd
Hello Akaldeep,
Thank you very much for leaving us a review. We're delighted to hear you were happy with the service provided.
Kind Regards,
Dan.
Antwoord van DTW Tools & Machinery Ltd
Hello Jacob,
Thank you very much for leaving us a review. We're really pleased to hear you're happy with everything.
Kind Regards,
Dan.
Great price including delivery charge
Great price including delivery charge, and delivered quickly
24 november 2025
Antwoord van DTW Tools & Machinery Ltd
Hello Colin,
Thank you very much for your review. Glad to hear you were happy with the pricing and delivery times.
We look forward to seeing you again soon!
Kind Regards,
Dan.
I ordered a Stihl chainsaw from DTW…
I ordered a Stihl chainsaw from DTW tools. I found them to offer the best price and also had a good offer on the accessories. The chainsaw was delivered within 48 hours and arrived well packaged and in good condition. I would recommend this site and will definitely purchase other items in the future from them.
24 november 2025
Antwoord van DTW Tools & Machinery Ltd
Hello Susan,
Thank you very much for taking the time to leave us a review, we really appreciate it. We're also delighted to hear you were happy with the service provided and the prices offered online, which we always try our best with. We look forward to serving you again in the future!
Kind Regards,
Dan.
Antwoord van DTW Tools & Machinery Ltd
Hello Tracy,
Thank you very much for your review, we appreciate the feedback on our website and service offered and I'm glad to hear you were happy with everything.
We hope to see you again soon!
Kind Regards,
Dan
Good after sales
There was slight damage to the machine caused by the delivery. Sent pictures and replacement part arrived promptly. Thanks
24 november 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Rich,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Kress Pruning Chainsaw
Lovely small chainsaw, light and powerful for branches of at least 5". Motor runs smoothly and quietly and nice that it has a built in boiler.
24 november 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Chris,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi David,
Thank you so much for the review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi Peter,
Thank you so much for the lovely review. We really appreciate it and look forward to serve you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi Robert,
Thank you so much for the review. We really appreciate it and we look forward to serve you again in the future.
Kind regards,
Christopher
Used online chat with Chris
Used online chat with Chris - he was polite, helpful and knowledgeable and I was able to find the warranty and service information for the product I wanted to buy quickly, hence I went ahead and gave my order to DTW Tools :) Happy customer. Thanks Chris.
25 november 2025
Review zonder uitnodiging
Antwoord van DTW Tools & Machinery Ltd
Hello Carol,
Thank you very much for taking the time to leave us a review, we really appreciate it.
It's also great to hear you were happy with the service provided by my colleague Christopher, so we'll be sure to pass on your feedback too.
Thank you once again for ordering with us, and we hope to see you again soon!
Kind Regards,
Dan.
Ordered a Kress mini chainsaw with an…
Ordered a Kress mini chainsaw with an estimate 2-3 day delivery. Nothing arrived, no updates in the order section of the website so contacted them. Item not in stock so actual delivery for order placed before 9am 13 November was 21 November. No information in description that this item needs chainsaw oil, which is not included. Now I have ordered some which will not arrive until 26 November. Would not recommend and will not be using again.
21 november 2025
Review zonder uitnodiging
Antwoord van DTW Tools & Machinery Ltd
Hello Kathryn,
Thank you for taking the time to leave feedback on your order, and I'm truly sorry to hear that it wasn't a great experience for you.
We fully appreciate the frustration when items don't arrive on time. Please know we take the matter very seriously and have looked into this situation to find out how to prevent this happening again. After investigation, it looks as though there had been a slight stock discrepancy between our warehouses, which led to all items showing as available on a shorter delivery time, when in fact it was taking a few additional days for our warehouse to bring all items together before we despatched. We take full responsibility for this and have added additional measures to ensure this kind of thing will not happen again. We have also updated our website page to avoid confusion regarding chain oil, and made sure the chain oil is available to add with the chainsaw.
We never want to leave a customer feeling let down, so again please know we have taken your feedback on board in order to improve our service and ensure this does not happen again.
If there is anything else we can possibly do to make this a better experience for you, please don't hesitate to contact us on 01257 422 200 or website@dtwtools.co.uk. We'd really appreciate the opportunity to make this right.
Kind Regards,
Dan
Antwoord van DTW Tools & Machinery Ltd
Good afternoon A B,
Thank you so much for the review, we really appreciate it and we look forward to serving you again.
Kind regards,
Christopher
Good all round
Good price, good communication and speedy delivery would definitely use again.
31 oktober 2025
Antwoord van DTW Tools & Machinery Ltd
Good morning Carl,
Thank you so much for the review, we really appreciate it and we look forward to serving you again.
Kind regards,
Christopher
Fantastic service with friendly staff…
Fantastic service with friendly staff who answered my questions. Very competitive price with item arriving next day.
29 oktober 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Richard,
Thank you so much for the lovely review, we really appreciate it. We look forward to serve you again.
Kind regards,
Christopher
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