I had a struggle making the payment so i rang them, didn't take long for someone to answer. He could see there was a problem with the system. We went through it and finally payment accepted. Very effi... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really excellent shopping experience. Needed this cordless Stihl within 3 business days. Was extremely pleased when it reached me the next day (even though I had chosen standard delivery ie. 2-3 busin... Toon meer
Bedrijf heeft geantwoord
Purchased a Stihl TS420 disc cutter with 10 blades. The blades I wanted were not in stock but I was offered a premium replacement at no extra cost. I could not find a better price for the package I go... Toon meer
Bedrijf heeft geantwoord
Fast reliable service. Got my cramer disc cutter with batteries within 2 days. Would use them again 👍🏻
Bedrijf heeft geantwoord
Bedrijfsgegevens
Contactgegevens
Unit 1, Adlington Central Business Park, Adlington, , PR7 4AY, Chorley , Verenigd Koninkrijk
- 01257422200
- sales@dtwtools.co.uk
- dtwtools.co.uk
4,7
Uitstekend
630 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van DTW Tools & Machinery Ltd
Hello Frank,
Thank you very much for the kind review. We're pleased to hear you were happy with the service and we look forward to serving you again in the future.
Kind Regards,
Dan
Quick delivery
Quick delivery, good product.Cut through bricks like a hot knife through butter.Thanks.
9 maart 2026
Antwoord van DTW Tools & Machinery Ltd
Hello,
Thank you very much for the kind review. We're pleased to hear you were happy with the quality of the product and the service provided.
We look forward to serving you again in the future.
Kind Regards,
Dan.
Easy site to navigate
Easy site to navigate - the mower arrived promptly. Would definitely use again.
2 maart 2026
Antwoord van DTW Tools & Machinery Ltd
Hi Ann,
Thank you very much for the kind review. We're pleased to hear you were happy with the service provided and we appreciate the feedback on our website too!
Looking forward to serving you again in the future.
Kind Regards,
Dan.
Brilliant brand new product packaged…
Brilliant brand new product packaged well and very fast delivery service.
5 maart 2026
Antwoord van DTW Tools & Machinery Ltd
Hi Darryl,
Thank you very much for the kind review. We're pleased to hear you were happy with the service provided and we look forward to serving you again in the future.
Kind Regards,
Dan.
Excellent service excellent value
26 augustus 2025
Antwoord van DTW Tools & Machinery Ltd
Hi Susa,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Amazing service and updates .
Amazing service and updates .
Ordered STIHL motormix on Wednesday afternoon and arrived 10.20 the following day on a standard delivery 🚚.
Price of the STIHL motormix was also very competitive.
10/10 fully recommend and will be using again.
12 maart 2026
Review zonder uitnodiging
Antwoord van DTW Tools & Machinery Ltd
Hi Alexander,
Thank you for the lovely review. We really appreciate it and we look forward to serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi Kamiar,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Best price I could find for Stihl item…
Best price I could find for Stihl item I ordered. Delivery was really fast. Kept abreast of delivery timing at all points.
9 februari 2026
Antwoord van DTW Tools & Machinery Ltd
Hi,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hello John,
Thank you for taking the time to leave us a review, however I am sorry that your experience wasn't a great one.
I would really appreciate the opportunity to look into this one further for you, so if you could, please give us a call on 01257 422 200 or email website@dtwtools.co.uk and we'll ensure this is escalated for you.
Kind Regards,
Dan.
Antwoord van DTW Tools & Machinery Ltd
Hi Customer,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Antwoord van DTW Tools & Machinery Ltd
Hi James,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Excellent communication and service…
Excellent communication and service with easy on line ordering making the whole process a breeze.
would recommend anyone looking for garden equipment to use DTW.
6 februari 2026
Antwoord van DTW Tools & Machinery Ltd
Hi Paul,
Thank you so much for the lovely review. We really appreciate it and we look forward serving you again in the future.
Kind regards,
Christopher
Great communication and prompt…
Great communication and prompt delivery, well packaged
6 februari 2026
Antwoord van DTW Tools & Machinery Ltd
Hi Anon,
Thank you so much for the lovely review. We really appreciate it. We look forward serving you again in the future.
Kind regards,
Christopher
Purchased a Stihl Lawnmower
The box was left on the driveway upside down in the rain with the box completely open. Checked our camera as we have a ring doorbell, the deliverer only knocked on the door and didn’t ring the doorbell so didn’t hear, and it was only by chance I popped out outside to even know it was there! Where the box was upside down there’s some slight damage to the lawnmower from having the full weight of the engine resting on the handle, but overall the price was good as it had an around 20% discount so haven’t made a complaint but the delivery and condition of the item could have been better and/or avoided.
2 februari 2026
Antwoord van DTW Tools & Machinery Ltd
Hello Tom,
Thank you for taking the time to leave us a review, however I am sorry that you have had a bad experience with our courier.
Hopefully from what I can see the service provided by ourselves was good and unfortunately just the courier had let us down, but if there is anything further we could have done to earn a better review then we'd really appreciate the opportunity to improve. Having said that, we do take full responsibility for our couriers and we'll escalate this with them to ensure better service going forward.
If you'd be willing, please call us on 01257 422 200 or email website@dtwtools.co.uk so we can look into this further for you.
Thank you.
Kind Regards,
Dan.
Antwoord van DTW Tools & Machinery Ltd
Hi D J,
Thank you so much for the lovely review. We really appreciate it. We look forward serving you again in the future.
Kind regards,
Christopher
Competitive and Professional
Competitive pricing, immediate response, next day delivery, impossible to criticise in any way, deserving of the highest place
26 januari 2026
Antwoord van DTW Tools & Machinery Ltd
Hi Mathew,
Thank you so much for the lovely review. We really appreciate it. We look forward serving you again in the future.
Kind regards,
Christopher
Bought as a present so cannot review…
Bought as a present so cannot review product. I have a Stihl strimmer myself which is why I bought it due to it's reliability and easy start. The company dealt with my order quickly and the three items I ordered were sent together. Happy with how my order was processed,
12 januari 2026
Antwoord van DTW Tools & Machinery Ltd
Hi Diana,
Thank you so much for the lovely review. We really appreciate it. We look forward serving you again in the future.
Kind regards,
Christopher
Beam supplied is of good quality and…
Beam supplied is of good quality and value.
DTW service is very good and their back up was very good when the courier had issues.
thank you
7 januari 2026
Antwoord van DTW Tools & Machinery Ltd
Hi Matthew,
Thank you so much for the lovely review. We really appreciate it. Thank you for your understanding with the courier. We look forward serving you again in the future.
Kind regards,
Christopher
Superb Service
I cannot praise the service & price from this Company. I purchased a Stihl Battery Chainsaw as a present for my parents & was slightly last minute but I received it in time. Dan was superb in ensuring I received their present in time & the advice I received was first class. I won’t hesitate to use this company again & have recommended to many of my friends.
22 december 2025
Antwoord van DTW Tools & Machinery Ltd
Good morning Anita,
Thank you very much for the lovely review. We really appreciate it. I will let Dan know about your praises too which I'm sure he will be happy to hear of. We look forward to serving you and your friends again in the future.
Kind regards,
Christopher
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