I love duck and cover the quality of their clothes is exceptional and great value for money. However, I have not given it five stars because the returns policy is long inefficient and cost you the bu... Toon meer
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Duck and Cover never let me down. Their clothing are a perfect fit for me and I have always bought from them ahead of all other brands. Very reasonable prices and their delivery is second to none. Fan... Toon meer
Bedrijf heeft geantwoord
Have been by buying D&C since late 90s and have a wardrobe full of D&C products. I buy regularly and can't fault the service, quality or price. It's a shame that returns aren't free, however, if there... Toon meer
Bedrijf heeft geantwoord
Bought a polo shirt online for husband, arrived quickly, great quality but too big. Really easy returns process. Posted back on 10th Jan requesting exchange to smaller size. 14th Jan replacement arriv... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Considered detail. It makes all the difference. We take established styles and give them a contemporary twist in design and fabrication. We add a new perspective. A subtle enlightenment. All in the rich tradition of British originality. Never superficial, never just for show. Only to enhance and engage. A mark of distinction. A refined approach. A secret for those that know.
Contactgegevens
Boi Holdings, Northgame, Parkgate Industrial Estate, WA16 8DX, Knutsford, Verenigd Koninkrijk
- ask@duckandcover.co.uk
- duckandcover.co.uk
4,2
Goed
420 reviews
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AVOID LIKE THE PLAGUE!
ITEM NOT DELIVERED and NO REFUND. Royal mail tracking provided does not work and as I reported none delivery after 30 days they are refusing a refund. They are giving me the consumer act that all issues should be reported within 30 days of transaction. I can't believe a company would say that when clearly they haven't sent the item, at least provide me with a working tracking number to prove you sent the item and it got lost in the post.
I will be taking this up with my credit card as I have 120 days. AVOID LIKE THE PRAGUE!
22 augustus 2023
Review zonder uitnodiging
Antwoord van Duck and Cover
Hi Umar, we ask that you report an undelivered order within 30 days to give us the opportunity to put this right. By notifying us nearly 2.5 months after the order was placed means we have no way of investigating this with Royal Mail who we used to send your parcel. Please do contact Customer Services again if you would like to discuss this further.
Kind regards
Sian
Customer Services
Great customer service!
Many years ago I bought D&C clothing form my local House of Fraser and loved it. How pleased I was to have found D&C still available online (not at HoF though), that I bought two new polo shirts.
All was good until my second wearing of each when I found that the stitching to the collar was very rough, pricking the skin when it rubbed my neck.
I wrote and advised D&C of the issue, explaining that I had worn both shirts and did not expect to be able to return them.
D&C replied expressing their sorry at my disappointment and offered my a refund for one of the shirts without the need to return either.
I was very pleased with the response and hope that my comments about the stitching are acted upon.
Although I was not entirely happy with the two polo shirts, the service I have received has been excellent.
27 juli 2023
Review zonder uitnodiging
Antwoord van Duck and Cover
HI Andrew, thank you for your kind review. I did pass on your feedback to our merchandising team who will take this up with the manufacturers of these particular t-shirts.
Kind regards
Sian
Duck & Cover Team
Never received refund for faulty product.
Order DAC-35136
Placed order for socks and boxers (trunks) on 15th June and items received shortly thereafter which was good delivery service. However on first wearing, one of the socks developed a hole after just a few hours. I contacted D&C with photos in email and although the cost was minor, they offered to refund the pair which I would have been perfectly happy with. Sadly though, almost a month later, the refund never appeared. I do not see the point in contacting them again as if they can't get it right the first time.....
The boxers (trunks) seem ok in comparison but the socks less so. I don't think I will make any further orders. Sadly, whilst waiting for first order to arrive I ordered a second batch of same. The trunks are ok hence the two stars but badly let down by customer services.
15 juni 2023
Review zonder uitnodiging
Antwoord van Duck and Cover
Hi Stuart, thanks for the review and I am sorry you had an issue with one of the socks in the pack.
I have checked your order and can see that we were late refunding you due to an error on my part which I sincerely apologise for. Once you got in touch we rectified this but I realise that it wasn't ideal having to chase your refund.
Kind regards
Sian
Would i recommend this company A BIG NO…
Would i recommend this company A BIG NO NO, items ordered and delivery was too long, when they did arrive items were ok they were too small, so hence i wanted to return sadly not returns label like other well known companies , so i had to pay the returns, when i had the confirmation refund email there was an extra £3.50 taken from my payment this is a small amount but enough to annoy me to not buy from them again , i wouldn't suggest this is a good branded company and quality is similar to Primark wont be buying from again .. money was taken from my account deducted from the refund 1 star would not recommend
6 juli 2023
Review zonder uitnodiging
Antwoord van Duck and Cover
Hi Julian, thank you for the review. Firstly, I'd like to address the fact that we don't pay for return postage. This was a business decision made so that we can keep our prices as competitive as possible, and to enable us to offer flash sales with incredible prices and value for money. Also, just to clarify, we do not deduct money when you return a product. The only element that you didn't get back was the initial postage you paid to send the order out.
Thank you for the 5 star review despite the issues you raised.
Kind regards
Sian
Duck & Cover Team
POOR QUALITY….
The lettering on a hoodie is peeling off and I expect the other hoodie to do the same.
Spoke to Customer support who offered me 50% refund (which I’m still yet to receive).
I won’t be using them again. Quality and service is poor.
21 juni 2023
Review zonder uitnodiging
Antwoord van Duck and Cover
Hi Brian, firstly I would like to apologise that you had an issue with your hoodie. I am familiar with your order as I dealt with it at the time. We offered to give you 50% back on the cost of the hoodie as a gesture of goodwill even though it was outside of the time we usually allow for returns, however we were unable to do this against the original order as Paypal wouldn't allow us to refund outside of 6 months. Instead, I arranged a refund against a later order and I can see this was refunded on 21st June.
Kind regards
Sian
Duck & Cover team
Duck & Cover
I've ordered quite a lot of stuff over the last few months and I couldn't be happier, the quality and price is amazing - Cheers guys!
25 mei 2023
Antwoord van Duck and Cover
Hi Mat, what a great review - thank you for taking the time to post this! We hope that you continue to be amazed :-)
Kind regards
Sian
Duck & Cover Team
Returning to the brand .
Returned to the brand after a few years absence . I was not diss appointed , quality is top notch and prices really competitive . I’ll be sticking with DAC .
25 mei 2023
Antwoord van Duck and Cover
Hi Roy, thanks for your positive review and we are happy to hear that you have come back to us! :-)
Kind regards
Sian
Duck & Cover Team
Awesome 👌
Awesome 👌
Will definitely order again.
Good quality products.
Delivered in good time
25 mei 2023
Antwoord van Duck and Cover
Hi, thanks for your lovely review - it is much appreciated and we are glad you are happy with our products.
Kind regards
Sian,
Duck & Cover team
Itemnit received
I ordered jeans 30s and recived 30s but actual size is too big so be careful when u order online
25 mei 2023
Antwoord van Duck and Cover
Hi Vasim, thank you for your review. As quality control is done at manufacture, we do not check every item that is despatched. This means that, unfortunately, there are occasions when items will slip through with faults. We have a process in place though to deal with issues of this type which aims to cause minimum disruption to the customer. I have investigated your order and can see that you contacted us to advise that you thought your jeans were mis-sized and we sent you a pre-paid label to return these at no cost to yourself, and on receipt of the mis-sized jeans we refunded you in full. I'm sorry that you still felt the need to give us a 1-star review as we did try and resolve this for you.
Kind regards
Sian
Duck & Cover
Customer Service is amazing…
Quality products at either a bargain or sensible price. However what is a rarity is the impeccable customer service from Sian especially.
Thank you Duck & Cover team.
25 mei 2023
Antwoord van Duck and Cover
Hi Graham, thanks so much for your amazing feedback - I'm touched! Seriously though, customer service is very important to us so it is great to hear when we are getting it right. I'm glad you like our products as well.
Kind regards
Sian
Duck & Cover Team
Great brand
Great brand. Clothing fits well. Love the sustainable range, great customer service.... Can't wait for the new season
25 april 2023
Antwoord van Duck and Cover
Hi Glenn, thanks so much for your great review. It means a lot to hear such positive feedback from our customers!
Kind regards
Sian
The Duck & Cover Team
Absolutely love the clothing and the…
Absolutely love the clothing and the service was great.
24 april 2023
Antwoord van Duck and Cover
Hi David, really appreciate you taking the time to write this review. We hope you continue to enjoy our products.
Kind regards
Sian
Duck & Cover Customer Services
Antwoord van Duck and Cover
Hi Rachael, many thanks for writing such a positive review. We really appreciate it.
Kind regards
Sian
D & C Customer Services
Lovely material and last long
Lovely material and last long. Quick delivery. Returned customer, My son fav jog set size XL is a perfect fit as always.
26 maart 2023
Antwoord van Duck and Cover
Hi Yoshiko
Thank you for your review - it's kind of you to take the time to write this.
Kind regards
Sian
D & C Customer Services
Antwoord van Duck and Cover
Hi Paul, thank you for posting a review. It's appreciated.
Kind regards
Sian
Customer Services
As usual..Excellent quality goods this…
As usual..Excellent quality goods this is why Duck and Cover have been my favourite brand of clothing for years...
25 maart 2023
Antwoord van Duck and Cover
Hi Derek, thanks for your very positive review of Duck & Cover. Your custom is valued.
Kind regards
Sian
Customer Services
Antwoord van Duck and Cover
Hi Graeme, thanks for your review. It is appreciated.
Kind regards
Sian
Custoemr Services
Good clothing, quick delivery
I was impressed with the quality of the materials in the garments I ordered. For the price I was expecting something thin, but the hoodies and track bottoms I received were really nice and thick and comfortable as well. I've ordered twice from them now and the quality has been the same for both and delivery was very prompt too.
24 maart 2023
Antwoord van Duck and Cover
Hi Robert, many thanks for your very positive review. We appreciate you taking the time to do this.
Kidn regards
Sian
Customer Services
Great quailty clothing at great prices…
Great quailty clothing at great prices and deals with very quick delivery
23 maart 2023
Antwoord van Duck and Cover
Hi Neil, thanks for taking the time to post a review. Glad you have had a good experience ordering with us.
Kind regards
Sian
Customer Services
Quick delivery
23 maart 2023
Antwoord van Duck and Cover
Hi Jane, thanks for the positive review. It is appreciated.
Kind regards
Sian
Customer Services
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