First time ordering from this company and will definitely do so again. Ordering on line was easy and delivery time was excellent.
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Lees wat reviewers zeggen
Customer service was excellent. My item was out of stock at the time of order but they kept me informed and sourced one within 2 weeks and dispatched it straightaway. They even included some popcorn... Toon meer
Bedrijf heeft geantwoord
Terrible service. I paid for two items on 24 January 2024. One arrived on 26 January however despite an email dated 27 January (which was answered) and emails dated 9, 13, 24 & 28 February (which rema... Toon meer
Bedrijf heeft geantwoord
What a great selection for my Millie. I ordered a few things and the delivery was prompt and on time as communicated. The quality of the items exceeded my expectations as the prices were so reasonable... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Duke & Milo was founded in 2023 by two best friends who shared a simple but firm belief: dogs are family, and family deserves the good stuff. We built Duke & Milo because we kept looking for dog accessories that were genuinely well-made — products with real craftsmanship behind them, sourced from people who care. We kept coming up short. So we went looking ourselves, and found artisans and makers across the UK and beyond who were doing things properly. Every product in our collection is handpicked. Our signature Heart Collar is handmade in Italy from genuine leather, hand-studded with gold-tone hardware. Our alpaca wool jumpers are crafted by hand in Peru by artisans at Alqo Wasi. Our toys, treats and accessories are all chosen with the same level of care — nothing ends up in our shop by accident. We're not a big brand. We're a small team that genuinely loves dogs, genuinely loves what we do, and genuinely cares about the experience you have shopping with us. That means honest product descriptions, real customer service, and free UK shipping on orders over £40. Our customers are dog owners who look twice before they buy — people who see the things they choose for their dog as a reflection of the love they have for them. We try to be worthy of that. Whether you're treating your dog, buying a gift for a dog-obsessed friend, or looking for something that'll actually last — you're in the right place. Shop at dukeandmilo.com. Find us on Instagram @dukeandmilo_
Contactgegevens
Verenigd Koninkrijk
- info@dukeandmilo.com
- dukeandmilo.com
3,8
Goed
28 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Not all my order was delivered.I was…
Not all my order was delivered.I was refunded for the items out of stock.
26 maart 2024
Antwoord van Duke & Milo
Hi Linda, thank you for your review. We apologise for being out of stock on an item and it being missed, but we are glad to know that the rest of your order was well received! :)
Antwoord van Duke & Milo
Hi Charley, thank you for your review. We apologise for the long delivery on this occasion, where the Royal Mail had issues in delivering the parcel. Please reach out to us if we can help in any way :)
Terrible service
Terrible service. I paid for two items on 24 January 2024. One arrived on 26 January however despite an email dated 27 January (which was answered) and emails dated 9, 13, 24 & 28 February (which remain unanswered, unfortunately), we are still waiting for the second item. I won’t rush to use these guys again.
26 januari 2024
Review zonder uitnodiging
Antwoord van Duke & Milo
Hi Simon, thank you for your review. We had reached out numerous times throughout this, explaining that delivery for the second item was tried more than twice, with no answer each time. This was then left in your local post office branch ready to collect. We're sorry to hear that our service has been received poorly, despite our best attempts to help you here.
Customer service was excellent
Customer service was excellent. My item was out of stock at the time of order but they kept me informed and sourced one within 2 weeks and dispatched it straightaway. They even included some popcorn for my dog’s birthday!
8 februari 2024
Antwoord van Duke & Milo
Thank you so much for your kind review Susan, we are very happy to hear that you enjoyed your service! We're even happier that you we could help make your dog's special day even better :) Reach out the next time you order and we will be sure to throw in a special treat :)
I ordered 2 lamb treats and 2 Turkey…
I ordered 2 lamb treats and 2 Turkey but received 4 lamb so explanation nothing so wasn’t very impressed!!
30 januari 2024
Antwoord van Duke & Milo
Hi Karen, thank you for your review. We had sent an email stating this change to the order with an option for you to decline, but hadn't heard back so went ahead with the change. It seems that this was miscommunicated, so we are sorry for this. Please reach out to us :)
Popcorn smelt terrible my dog wouldn’t…
Popcorn smelt terrible my dog wouldn’t go near it ended up throwing away and hardly any crisps they also not a nice smell had to throw them away waste of money very disappointed
28 december 2023
Antwoord van Duke & Milo
Hi Helen, we are very sorry to hear about the popcorn and crisps. We do our best to ensure the highest quality in our items, but it seems that unfortunately, we missed it this time. Please reach out to us and we will send you replacement ones free of charge :)
Antwoord van Duke & Milo
Thank you so much for the lovely review Amanda, we're very happy to hear that your dogs enjoyed their new coats! :)
Antwoord van Duke & Milo
Thank you so much for your kind review Sarah, we hope that you and your family loved the gifts! :)
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