dvago.pk Reviews 

They have a large variety of medicine and cosmetic items that cannot be found elsewhere at local med shops, but there staff keep changing and they do not possess enough knowledge about medicines. Every time they seem confused and search their portals for information on particular items. That's why giving them 3 stars. They should train their over the counter staff well!

میں گزشتہ 3 دنوں سے dvago ہیلپ لائن پر کال کر رہا ہوں، طویل انتظار کے بعد بغیر کسی جواب کے کال خود بخود ڈراپ ہو جاتی ہے۔ ناقص تجربہ، ان کی آن لائن خدمات بے کار ہیں اور صارفین کے قیمتی وقت کو ضائع کرنے سے بچانے کے لیے انہیں اپنی ناقص آن لائن خدمات سے دستبردار ہوجانا چاہیے۔

Dear Devgo Team,
I am writing to formally express my serious concern and disappointment regarding my medication order #1609664, placed on 28 May 2026.
As a post-surgery patient, I placed this order based on your commitment of same-day delivery. The payment was made well in advance; however, I did not receive my medication on the promised date.
On 29 May 2026, your team assured me that the medication would be delivered between 10:00 AM and 11:00 AM. Unfortunately, even after the committed time, I was informed that delivery could still not be completed.
This level of negligence in handling urgent medical orders is extremely concerning and unacceptable, especially for a recovering patient who depends on timely medication. If such services cannot be fulfilled, they should not be advertised or promised to customers.
I request immediate action on this matter along with a proper explanation for the repeated delays and failure to deliver the order. Otherwise, I will be compelled to raise this issue with the Consumer Court and share my experience publicly on social media and consumer platforms.
I hope this matter will be treated with the seriousness it deserves.
Sincerely,
Arif Krain

I have ordered ellinjec injections from them which they later asked we can’t send and offered a refund that i accepted now they aren’t replying on whtsapp . Not received my amount still

Never delivers on time!! The website mentions delivery within 60-120 minutes, which is complete BS! Its been 6 straight hours since I had placed an order for my elderly father and it hasn't been delivered yet. On top of that, their WhatsApp is just automated replies and nothing else. Would not recommend!

Worst experience ever i had.
One of the worst platform with 0 accountability. No cs response. Will not recommend anyone.
I placed order seen delivery time 1-2 hour. But order not received in 10 hours. Moreover no response from them as well.

I did order there was missing item did complain several times to be honest not good place to order and there's no customer service better to waste money and time buy from market

Do Not Use Your Card on DVAGO – Horrible Refund Experience

I placed an order on DVAGO (Order #1165448) on Feb 23, 2025, and paid Rs. 6,520.80 via NayaPay. Due to a mistake in the order (Lezra tablets), I was promised a partial refund of Rs. 3,064.

I contacted their customer support three times, and each time they asked me to "wait 3–4 days." It has now been over a month — and no refund has been issued.

What’s worse? Their customer support is completely useless. They delay, deflect, and ignore. There is zero accountability. No one gives a transaction ID. No one resolves anything.

I’ve now reported DVAGO to the Cyber Crime Wing of Pakistan for potential financial fraud on an e-commerce platform.

🚫 Warning to all customers:
NEVER use your debit/credit card on DVAGO. If something goes wrong, you’re on your own. Your money will vanish, and you’ll be stuck chasing a refund that may never come.

Use Cash on Delivery if you absolutely must use their service — or better, avoid them altogether.