Fantastic Customer Support
The program version was recently changed and I was having a lot of difficulty getting it to work (after multiple program downloads, uninstalls, and re-installations). I finally messaged their Help Desk (ZEN), located in Europe and Alexis replied to my issues. I provided as much information as I could and in less than 24 hours the issue was resolved in a professional and very kind manner. I love this program and have used it for years and I'm very grateful to Alexis (and the DVD Soft team) for resolving my issues.








