I really love this perfume! 🌸 It has a beautiful, elegant and long-lasting fragrance. The scent is pleasant without being too strong, and I received several compliments when wearing it. The bottle i... Toon meer
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Lees wat reviewers zeggen
I ordered some perfume on the 5th and then received an email on the 7th to say it was on the way and given a tracking number. Royal mail say the number has been issued but the item hasn't been receiv... Toon meer
This was the 2nd time (bought 3 bottles this time) ive purchased from this website, the perfumes / fragrances are beautiful, long lasting, the bottles are gorgeous, beautifully designed The... Toon meer
Bedrijf heeft geantwoord
We were assisted by really friendly and helpful staff at dxbperfume in the Bentalls Centre in particular Zara and Muhammad Azeem. Wonderful, friendly, very knowledgeable about the different perfumes.... Toon meer
Bedrijfsgegevens
Over dxbperfume.co.uk
Geschreven door het bedrijf
At DXB Perfume, we are dedicated to providing our customers with an exceptional fragrance shopping experience that combines luxury, authenticity, and outstanding customer service. With a deep appreciation for the rich heritage of Arabian perfumery, we curate a diverse collection of scents that capture the essence of elegance, tradition, and opulence.
We take pride in our commitment to quality, ensuring that every fragrance we offer is carefully selected from renowned Arabian perfume houses known for their craftsmanship and legacy. Our collection features a captivating range of perfumes, from delicate florals to exquisite ouds, allowing our customers to discover scents that resonate with their unique personalities and preferences.
At DXB Perfume, we prioritize customer satisfaction above all else. Our knowledgeable team is passionate about fragrances and is always ready to assist our customers with personalized recommendations, product inquiries, and order assistance. We strive to make every interaction with our customers a memorable one, ensuring that they feel valued and supported throughout their fragrance journey.
We believe in transparency and authenticity, which is why we have partnered with Trustpilot to gather genuine customer reviews. These reviews provide valuable insights and feedback, helping us to continuously improve our products and services.
Join us on a fragrant adventure at DXB Perfume and experience the magic of Arabian perfumery. Discover luxurious scents, immerse yourself in the world of fragrance, and trust in our commitment to excellence. Your satisfaction is our utmost priority, and we are honoured to be your trusted source for exquisite Arabian perfumes.
Contactgegevens
Verenigd Koninkrijk
- dxbperfume.co.uk
4,3
Uitstekend
2K reviews
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Heeft 58% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Antwoord van dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
Good product good delivery time would…
Good product good delivery time would definitely recommend using again
28 mei 2026
Antwoord van dxbperfume.co.uk
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused. Our Customer Service team will be reaching out to you at the soonest to resolve this matter.
I placed my order over a week ago and…
I placed my order over a week ago and it still has not arrived, I emailed them in order to find out where my fragrances are and when I will receive them but no response.
23 mei 2026
Antwoord van dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
Items arrived on time however
Items arrived on time however. They are nothing more than skin scents that are gone after an hour . Binned them. Suppose you only get what you pay for.
28 mei 2026
Antwoord van dxbperfume.co.uk
"Dear Customer,
Thank you for sharing this with us. Fragrance is a personal experience, the way a scent unfolds is shaped by skin chemistry, warmth, and even the time of day.
We'd love the chance to find something that truly feels like yours. Please reach out to us directly at cs@dxbperfume.co.uk or at one of our stores and the team will be happy to assist.
Best regards,
The DXB Perfume Team"
No goods received, poor service
My partner has ordered goods from you , and delivery said 3-5 working days, it has now been 11 days since she has placed the order and Royal Mail are saying that, they are still waiting for the goods to be received , where as on your site it says , they have been delivered to them, the customer service is poor, as the only way of contacting you is through a chat bot, that constantly asks to check the status of your delivery and not actually resolve the issue.
Just poor.
1 juni 2026
Review zonder uitnodiging
Antwoord van dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
⭐☆☆☆☆
⭐☆☆☆☆
Extremely disappointing experience.
I placed an order for a perfume on 16 May and, despite waiting well beyond the expected delivery timeframe, I have still not received my parcel.
What has been even more frustrating is the complete lack of customer service. I have sent multiple emails requesting an update on my order and have received no response whatsoever. As a customer, being ignored after payment has been taken is unacceptable.
The perfume was intended as a gift, and the delay has caused significant inconvenience. Had the company communicated properly and provided honest updates, this situation could have been handled professionally. Instead, I have been left without the product, without answers, and without confidence that my order is being dealt with.
At this stage I am considering escalating the matter through my credit card provider and relevant consumer channels.
Based on my experience, I cannot recommend this company. If you decide to order, be aware that communication and delivery may be an issue.
19 mei 2026
Antwoord van dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
Attar out of date?
Attar, ok. Delivered on Time.
I noticed on the side of the Box what it seems an expiry date (01/25) what it might mean that was sitting on a shelf or a long Time before I bought it.
I ve Sent a message to them through their Customer Service, but I didn t get any reply.
21 mei 2026
Antwoord van dxbperfume.co.uk
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused. Our Customer Service team will be reaching out to you at the soonest to resolve this matter.
Perfect perfume for vacation
26 mei 2026
Well impressed by this company
Well impressed by this company, ordering was simple and efficient, fast delivery and kept well informed throughout.Quality packaging and great smelling products. Highly recommended.
26 mei 2026
Beautiful scents From a good company
19 mei 2026
There was a delay in delivery
There was a delay in delivery. It took over 10 days before I got my order. I had to chase customer service to get updates on my order. The delay was from DXG and not the delivery company used. Overall, However, I am pleased with the product -
19 mei 2026
Antwoord van dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to.
They were very slow in sending my order…
They were very slow in sending my order and this is the second time .
19 mei 2026
Antwoord van dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to.
I have not received the goods but i…
I have not received the goods but i received an email saying goods have been delivered. There is no pucture of delivery attached either. Absolutely disappointing!
19 mei 2026
Antwoord van dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
This was the best purchase
This was the best purchase. I’ve had so many compliments from this oil in particular. Highly recommend!
19 mei 2026
Very poor customer service I sent an…
Very poor customer service I sent an email out saying I have not received my perfumes and I have not heard from the company yet. It’s been weeks now since
19 mei 2026
Antwoord van dxbperfume.co.uk
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience caused. Our Customer Service team will be reaching out to you at the soonest to resolve this matter.
Antwoord van dxbperfume.co.uk
Thank you for your feedback and we apologise for the experience you had. This is not the standard we hold ourselves to. Our Customer Service team will be in touch with you shortly to make this right.
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